Budget® Reviews
The best. Steve and Drew were great. One important point is that they made our move go very smooth. We are a family of five and their service helped us to walk into our new home with less stress. I recommend these guys to any one single person or family who is looking for professional movers, polite, and respectful. They took their time to place each item the right way inside the truck and make sure they went inside the right place as well as assembling for required items which were able to provide that service quickly. We closed on a home the day before the move and they were understandable regarding our needs to move our stuff in one afternoon to clear the old apartment. If you have specific needs, they will assist you and work with you. Big family, small family, or single people, these are the movers to go for....... Thank you guys for your assistance and customer service (from a family of five, Jose's family)
The office where we picked up the truck were very friendly and helpful and had our truck ready to go when we arrived. He was very thorough with instructions about operating the vehicle. The truck and moving pads we rented were clean. The staff we dropped our truck off at were also very friendly and quickly checked our to truck. I would use Budget Rental again.
Very nice person set me up on the front end. These trucks are not for the faint of heart. Also they are gas guzzlers. However, it all went well. The drop off was a bit problematic due to the location, times open, and such, but so far (I have not gotten a final bill) it seems ok. Budget was a much lower cost than UHaul and having just done a UHaul trip last year, I could see no reason to choose paying more.
They should clean up their listings on the internet and in their system. I was given two locations which I drove to that were no longer in business. Customer service was inept. Providing misinformation and kept me waiting forever. I have never had a problem finding a UHaul location to take a truck back to.
I rented a truck from budget which turned out wasn't conveniently located. When I turned up for the 16ft truck I'd ordered blankets but they said they don't have and never have them. The attitude at the desk was not customer friendly. I should have used U-Haul like I did the last time. The truck was tired, gutless with plenty of dings all over.
The 16' rental truck worked well for the size and distance of my move. Unfortunately, the truck was not in great shape and was difficult to drive on the highways. It had a good heater and working radio. Customer service during pickup was aloof, and upon drop off was acceptable. I chose Budget due to a discount code. I would use them again, but I would check the condition of the truck prior to paying/signing.
Asked for a 12 foot truck 10 days prior to a move, confirmed the move 3 days prior to a move, was informed that a 12 footer was not available, but would get a 16 footer for no additional charge. The 16 footer worked, but a bearing was defective, resulting in a disquieting thumping on the road. Also, the transmission was 'soft', and I was pleased to have returned the truck while still moving.
