The truck I had reserved was not available when I called the location on the morning of my move. Budget didn't even call me or email to let me know. The person who I called about this was not concerned at all. I ended up having to find another Budget truck at another location and use a smaller truck. I was not able to fit all my belongings into the smaller truck so now I will have to make two moves. My next move will not use a Budget truck.

The individual people we worked with were great - kind and helpful. However, we were frustrated that Budget changed the time and pick-up location for our truck. We had hired movers to come at a certain time and had to make changes to make it work with everyone's schedule. The truck ran incredibly rough as well. At one point we got out of the truck and checked the tires because we were sure a tire had blown or something, but it was just the truck. Around town it wouldn't have been bad, but driving 800 miles, some through the mountains of TN and NC was a bit hard in the shaky truck. The cost was good, though. I guess it is a case of getting what you pay for. If we were to do this again, and I'm hoping not, I would probably put out a little extra money for something a bit nicer.

My reservation had to be changed the morning of my move but Budget handled the switch and everything went pretty smoothly. The truck itself was nice and the moving blankets we rented were in very good condition. My only complaint would be the lack of cruise-control which can be quite unpleasant during a long trip.

Have used them before. They are always just average... The cabs are really dirty... Don't rent one and do a long distance move unless you want to clean it first. Inside of box was o.k. We use them because they are cheaper... Beware of U-Haul - they calculate the Granny's attic in the length of the box.

gave everything I needed to get my move done.

Rented online 2 weeks prior, got call morning of move that truck wasn't available, after I had already arranged paid help for loading of Truck. Had to be driven by Budget rep 20 miles to another location to pick up Truck there. I do not live in area, flew here to Mason OH to take my storage stuff home to NC. Rented car at Truck pickup location and confirmed Truck Rental when I got here to make things smooth, it wasn't.

Absolute HORRIBLE service. They overbooked the trucks and didn't bother to call me. I had to drive over 150 miles away to pick up a truck and they charged me for the extra miles from their mistake. And when I arrived at the pickup location they were not there and did not show up for an hour. The employees at each location were rude and both said they did not have time or energy to deal with it. One suggested I try Uhaul... The other employee was so rude and aggressive that he tried to kick me out and deny service. His yelling was so aggressive that I had to call the police. They also required us to drop the truck back off at the far away location, a day earlier than planned and charged for those extra miles. To top it off, the truck broke down on the way back and we had to have it towed. The tow truck employee said it was the second time he had towed the SAME truck for the SAME reason, Horrible company with even worse employees.

Turned out OK, but started a little shaky. The day before our reservation, thy still did not have the the furniture blankets or hand cart available. They did locate them late the evening before we needed them. We moved from Camarillo, CA to Lake Havasu City, AZ. About 350 miles. The truck was a newer 27" diesel in great condition. The truck was rejected at drop off because the tank was not full. The pump had stopped and the gauge showed full, but we went back to another station where it took a few more gallons.

Truck ran just fine and everything went smoothly with the move.

We rented a Budget 22 foot truck to move from Florida to Oklahoma and the whole trip went off without a hitch.

they forgot the hand truck

My truck was as advertised. In good condition and running well. Fast service and convenient drop off locations.

This truck was filthy inside and out. The truck had not been cleaned since previous rental. The windshield was a bug graveyard. It had horrible gas mileage ( $200. for an 800 mile drive). The truck was all over the place and had 92K on the odometer. It was a white knuckle drive. The windshield wipers were in need of replacement.

The truck ran well and didn't have any mechanical issues. There was initially a price discrepancy from the online booking when we picked up the truck, but it was quickly resolved.

No problem using Budget

Rental process easy. They emailed a form about financial liability ahead of time and that was great so that I could take time to address it and understand my options. AARP discount was great.

These guys are great!!! No problems...Would use them again and DO recommend!!

Three problems. First, we had reserved a 16 foot truck, and were told at the last minute they only had a 12 foot truck available. Second problem: We ended up being charged a different rate than the rate quoted on the phone. As a result, we ended up paying $116 for our one day rental, compared to the reservation rate of $71. Third, we were overcharged for gasoline. We were told the truck was topped off when we picked it up. Our move only entailed 11 miles, yet when we filled it up, it took over 3 gallons to fill it up.

The truck was clean and available on time. We kept it a second day. The only problem we had was the company said we scraped and dented the side. The scrape was pointed out to the employee at the company before we signed the truck out. They then said they would let it go, unless they got a complaint about the truck. Won't rent from this company again.

Truck and trailer handled well. Good service and both the pick up and drop off locations.

The Budget truck rental site in St. Augustine was closed when I tried to return the truck at 6PM on a Saturday. The person I had talked with on the phone stated we could leave the truck and put the keys/paperwork in their "drop box". There was no drop box, only a mail slot which specifically said "No Keys". Very poor knowledge and commnication on their part.

Got the truck I wanted when I needed it. No problems at all.

I rented truck from Fla

I always use Budget because their trucks are clean and well maintained. The online booking is quick and easy with no money due until you pick up the truck. They also have moving supplies (appliance dolly, furniture pads) that are reasonably priced. Another plus is the discounts that they offer for AARP members and one-way rentals.

Rented 24' truck for move but could have used a 20' instead but don't think Budget location I used had 20' trucks. Used a 20% off coupon.

No big problems, but they did not open on time, did not have the hand truck I requested, and the truck had obviously not been cleaned in some time.

we could not fuel and traffic was bad. I am not sure what that will cost.

The best. Steve and Drew were great. One important point is that they made our move go very smooth. We are a family of five and their service helped us to walk into our new home with less stress. I recommend these guys to any one single person or family who is looking for professional movers, polite, and respectful. They took their time to place each item the right way inside the truck and make sure they went inside the right place as well as assembling for required items which were able to provide that service quickly. We closed on a home the day before the move and they were understandable regarding our needs to move our stuff in one afternoon to clear the old apartment. If you have specific needs, they will assist you and work with you. Big family, small family, or single people, these are the movers to go for....... Thank you guys for your assistance and customer service (from a family of five, Jose's family)

We had no issues with our truck rental. We have used budget before and will again if needed. Truck rode smoothly. It was clean. Easy for pick-up and drop off.

Everything was good.

I drove a budget rental truck. I felt liberated.

I had to drive farther out to pickup the truck.

truck was ready for pick up and easily returned

Professional. Fast. Efficient. I highly recommend these guys! I had a crew of 4 and they did great work!

They gave me a beat up truck even though there were three practically new ones. Then they tried to charge me for not filling the tank even though it was up to the neck.

Budget did not have truck reserved a month early available. Customer service was extremely poor - getting someone who spoke English was even harder.

Truck needed swept out but was in good shape.

Excellent truck. We had no problems with the company, and will definitely order their truck again for our next move.

good costumer services.

The office where we picked up the truck were very friendly and helpful and had our truck ready to go when we arrived. He was very thorough with instructions about operating the vehicle. The truck and moving pads we rented were clean. The staff we dropped our truck off at were also very friendly and quickly checked our to truck. I would use Budget Rental again.

Very good. Made sure I had a truck on time and insurance and full tank of gas and good tires.

The car dolly was approved for my car online. The rep, also verified in person it would work. Upon driving my car on the dolly, my bumper was almost torn off. I have a claim pending. In the defense of the rental place, they did work ot to get an auto transport ready, as I was leaving that night.

Very nice person set me up on the front end. These trucks are not for the faint of heart. Also they are gas guzzlers. However, it all went well. The drop off was a bit problematic due to the location, times open, and such, but so far (I have not gotten a final bill) it seems ok. Budget was a much lower cost than UHaul and having just done a UHaul trip last year, I could see no reason to choose paying more.

Great vehicle. Comfortable and spacious

Great vehicle. Comfortable and spacious

Great experience and would use them again!

They should clean up their listings on the internet and in their system. I was given two locations which I drove to that were no longer in business. Customer service was inept. Providing misinformation and kept me waiting forever. I have never had a problem finding a UHaul location to take a truck back to.

Ended up choosing this truck because of the lowest price.