Second time renter with Budget in the past 2 months. Last time, 15' truck, this time 26'. We were not oriented to the need for DEF in the diesel 26' truck, and the DEF ran out at 275 miles into a 750 mile trip, costing us 2 hours while a mechanic was dispatched to assess/fix the situation. If you are renting a diesel, make sure the DEF is full when you get the truck!

Good price, decent truck!

Our reserved truck was not at the location it was supposed to be, causing us to drive a lot further to get a truck and return it

The air conditioning didn't work, which made for a miserable day on the 98 degree day in Houston, and the truck could barely get up to 60 MPH. Glad that our move was inner city and not long distance.

Only issue was that there was an issue with the seal on the driver's side door. I was soaked several times in the rain on the drive.

The truck was clean and correct size that I wanted. The price was very affordable and flexible time, but the only thing I disagree that they were not given me the correct location that I reserved, even though I had book truck online and did reservation, it made me felt worry that I won't commit my moving day, but they were apologized me by gave me extra miles for free, however I had to pick the truck at another the location far away to got the truck on the day

I would not use the Budget rental in Vista again. The owner/operator did not bother to properly check out or check in the truck. I filled the truck with 3.5 gallons of gas when I returned it and he checked me out asking if I had returned it full, which it was, and then called me about an hour later saying he had gone to move the truck and thought the gas was low so instead of him charging me through Budget I needed to just stop back in and give him $10 cash. I told him I intended to contact him anyway because the bill I received listed two days of Liability coverage at $35/day when I had made sure I declined all coverages for the truck. The rental of the truck was $15/day and the mileage was $31 so the liability totaled more than the rental of the actual truck. Once I pointed this out to him he got a little anxious and said "Oh, let's just call it even" and wanted to get off the phone. If I wasn't so buried in the middle of a move and selling my home I would pursue it further to get my $70 back from Budget but I have a strong feeling that the coverages are added to customers bills at this location frequently. I did not feel that the owner was being honest and was looking to take advantage of his customers at any opportunity rather than highlighting all the details of the truck, contract, etc.

Good experience except that they changed our drop off location at the last minute and it was a lot further/harder to get to than expected, but when I called to get directions, they were incredibly helpful.

Where to begin. Besides the pick up, everything else with Budget was a nightmare with telephone support not helping the issues and simply hanging up and referring me to fax machine #s. 8 forwards in fact. I'll never consider using them again.

Truck pickup and drop off was efficient and effective.

Reserved truck was NOT available at requested location; very poor planning. However, the office after a bit of research was able to locate one 30 minutes away, that was not listed as available in Budget's system.

I reserved a truck with Budget a month before my move. After driving almost 500 miles to pick up the truck and my items to bring them out of state, Budget didn't have any trucks available in my area at all. I had to go to Penske to get something to rent at the last minute.

I love that they were able to deliver the truck size that we needed and that there were unlimited miles plus ez pass on board. They also gave us 2 days to have the truck which didn't put as much pressure to unload as quickly as we would've had to do with another truck company.

very inexpensive to move back to ohio

Good truck. lots of leg room if you are tall.

Sometimes things don't go smoothly, and how the company handles these situations is what sets them apart. My mattress got wet (in the truck) from an apparent leak in the floor of the truck. Budget is taking responsibility and is going to replace the mattress. They did so without fuss and were pleasant throughout the process.

My only criticism is that customer service hours need to be extended past 6pm. I was waiting for a live person to talk to for about an hour.

Great company though did not initially have my truck size. Found replacement and made it a great move.

Save your wallet. Use Budget Truck.

No issues. Got a new truck so things went well.

I had to bring the truck back after picking it up so they could add necessary fluids to the truck. Then, twice, the check engine light came on costing me nearly 4 hours of delay waiting for help.

No problems with the truck.

Price was better in comparison to other competitors and they were super helpful

The truck itself was fine, but the location we picked up at was horrendously slow. Additionally, the final amount on the taxes kept changing for us throughout the process and no one at customer service seemed to know why. Overall, great truck at a low price. Would use again.

The budget truck rental was fine. I went with budget because they have deals going on pretty often and I was able to save money using their company.

Picked up the truck in PA and ordered 2 dozen moving blankets with the truck, didn't receive them, was charged, called back and was supposed to have the charge reversed. I was told that I could drive back but didn't because it was a 40 minute drive each way for the truck and wanted to be reimbursed. I had to go to U Haul for the moving pads, dropped the truck off at a different location in Florida and found that I am still charged for the blankets. Now I have to dispute the charge. First and last time with Budget.

Dont buy in to their bullshit. Had a "reservation" that I booked 9 days in advance. The morning of my move, got a call from the branch manager stating there were no trucks available! What? How does that happen with 9 days notice? Waited all day for a call from the local inventory manager. I called 5 times to the customer service number and was told the same story each time, that someone would call me back between 15 minutes and two hours. Needless to say after waiting all day, I never received a truck for my move. Got a call from some guy in Colorado at Budget after 5 p.m., he stated that the inventory manager has gone home for the day. I asked him what I'm supposed to do now I have a reservation, but no truck. He said the reservation is not a guarantee only a "preference" of what I would like to rent from Budget. That's a bunch of crap! I will never ever rent from budget or recommend them to anyone to rent from. Terrible experience and horribly disappointed on the day of my move! They could have cared less. Make sure to read the small print at the bottom of their reservation. That's all I was told at the end of the day, and I would suggest you read it if you decide to rent from them.

Truck rode well, packed easily. No complaints.

We landed a great deal through Budget for a 16' moving truck and tow dolly for our cross-country move and were all set for moving day. Budget was not set. When we arrived to pick up our reservation, the tow dolly had not been delivered and we had to wait an extra two hours before receiving it. The truck was the perfect size to fit all of our belongings so no problems whatsoever there. The problem began when Budget told us that the dolly would work with our vehicle; it did not. On the way out of town, the tire straps on the dolly broke. After calling the Budget 800 number desperately pleading for help -- they told us our only option was drive our fully packed moving truck 4 hours out of our way to get a replacement; they would not deliver it to our location. We had no choice, so we did. The Budget dealer set the carrier up to the moving truck and we headed back to where we left our vehicle. By the time we arrived back to the location where our vehicle was, we had lost an entire day and spent the night in the same town we were initially moving from. We had to contact local movers, rentals, hotels, etc. to reschedule everything we had set up months before in advance. Upon arrival to our destination, the Budget dealer performed the return inspection and noticed that the previous Budget dealer had given us a severely bent car carrier that was not safe to drive across country. Luckily, we made it safely. However, our pocketbook didn't reflect the same luck. I will never try to save money by going through Budget again; I will instead use a more reputable dealer such as Penske or U-haul.

Clerk helped me find a discount coupon.

I rented a 24-foot truck, and it was, as always, fantastic. The truck itself had a new audio system (great for a 3-day move), less than 7,000 miles total on it, and it even had cruise control! On a 24-foot moving truck!

Never have an issue with Budget when I move, unlike U-Haul

I got bumped down from a truck to a moving van (because the truck lined up for me was damaged by the previous renter) -- but that wasn't a problem. It turned out that the van was just the right size for the move - the truck would have been overkill. Budget was my second choice, but I'd definitely use them again.

Budget Truck Rental was great at both ends. Folks were friendly and professional. Equipment was in top notice condition and I had no problems along the way. thanks.

the truck had a water leak in the roof of the loading cab and the pull out slide did not work.

Lots of room. Good trucks.

Easy rental and return process and best price in the industry

Helpful and efficient.

I was quoted one price, and when I picked up the truck I was told the trailer was not included. A 200 dollar difference. Make sure your email includes everything you need.

The rental was close to my apt.

No problems at all - had a flat tire in the middle of nowhere in the panhandle of Florida and they had someone out within two hours who fixed everything for free.

Budget gave us a bit of a start when they told us they almost didn't have any trucks to rent when we arrived after reserving a 16' truck, driving six hours, staying overnight and arriving next morning to get our vehicle. Thankfully, there was a truck for us after all, but we didn't understand the confusion. The truck size was perfect for our needs, truck was clean. Budget recommend HireAHelper and although two teams cancelled out on us, we were very pleased with Antique Services and the job they did. Would definitely use again.

New truck, no damage, good engine and air conditioner. I ordered a 24', but got a 26" at no additional charge, because that is what they had available locally. That was a plus, because we needed the full 26'. Much less expensive than others, seem to be running a special to get folks to discover they rent trucks now. Customer service was excellent on both ends.

Diesel truck was terrible going up hills.

The truck was useful just wish we could have gotten a bigger one.

My truck was ready on time. Moving pads were there. Easy pick up. Very happy.

Minor glitch to start as the truck we had reserved arrived later than expected. Pete and his crew worked to get a truck transported to our pickup location. Once everything arrived, Pete was professional and informed us of best practices when driving a truck and towing a car. Move went well and Budget was a solid value, especially with the AARP discount.

Had my truck reserved a week in advance, and received a voice mail 12 hours before picking up the truck that they did not have it available, had to drive 150 miles away to pick one up.