Had no problems picking up the size truck 24', we requested. However, bed of truck was not clean and movers had to sweep it out, but still left dirt all over furniture cushions. Returned truck on time but were overcharged as arriving late and drop off fee. Had to go back and have charges reversed. Make sure you review your charges!

This company was not accurate to what their website listed...the website said after hours drop off was available and the office was open until 5, however when I got there the day of my move no after hours drop off was available and the office closed at 1. We had to keep the truck overnight and ended up getting an expensive parking ticket which the company blamed on us. I would not recommend this service (at least not the Vista location)

Not too happy. This is the 2nd move I had where I was called the night before or the same morning (!) to advise me that my CONFIRMED truck was no longer available. Even though they try to assist you in other ways (different size truck, refer to another location), it adds a ton of stress to your already stressful move.

The truck was LOUD but okay. It was not cleaned before I got it. ... the inside was a little messy and the back had not been swept. Other than that.. It was okay.

Got a brand new truck so everything was in good order.

The price quoted when we booked online was approx $400 more than what we actually were charged at time if pickup. The representative could offer no explanation for the difference. The also forgot to give us the moving pads we rented at the time of pick up so we had to go back and get them.

The only thing wrong with the truck was the windshield wipers needed replaced.

We rented a 16' truck and hauled everything and unloaded everything ourselves.

Truck fit our needs but the cab had a serious air leak somewhere so the ride was extremely loud.

Horrible customer service throughout the company!

They offer the same as UHaul for a much better price

equipment in good shape. people friendly.

Truck cab trashy and dirty. No technical help hooking car trailer. No help loading car on trailer. No instruction manual to do it yourself. Had to return home, go online and print instructions myself. No parking available for truck return. Car carrier placed in Mall parking spot unable to be attached to truck. Rep was not helpful, competent or even polite. You are on your own. Truck arrived three days early and I was never notified. Truck was returned 2 hours late and was charged a full day extra rental. The list goes on and on.. Wrong drop off location provided on contract, extra fuel used to move truck to "correct" location charged as fill up fee..etc etc ..BAD COMPANY!!! Never use them again.

Truck ran great. The only complaint I had was that the cleanliness of the inside of the windshield was dirty and had to swap out the furniture pads for dry ones as dealer where I picked up unit left back door open some in rain storm and furniture pads got all wet.

Truck was in terrible condition. Driving it was like a video game trying to keep it on the road. They should have retired this truck.

When i went to pick up my truck, they didn't show the date change in the system, even though i had the confirmation. I had to rush to U_Haul to get a truck, while the movers was on the way. I will never recommend Budget to anyone, or use their service either.

Proficient and fast.

The truck and car carrier I reserved weeks in advance were not there when I went to pick them up. It wasn't until the next day I was able to get my truck. I had to change the entire moving/packing schedule. Also the car carrier was very old and difficult to operate. One tire winch came loose twice during the 3 day trip! Poorly maintained carrier, or just too old.

Friendly service. Only problem was that they forgot to include the dolly and furniture blankets we rented in the truck and we didn't find out until we had already driven back to my apartment.

cool morning. in afternoon when it got hot the ac wasn't coming out of the vents.the vent duct was not in place. i would think they would have checked the ac before renting. turned a good experience into a very bad one. also wasn't told the 15' didn't have a ramp.

Only bad thing truck was dirty inside cab and back.

The price was easy to understand no hidden costs, truck ran great.

We rented the truck and drove it ourselves. Service at pickup and drop off was excellent.

The woman who set up our rental was very good at getting through the contract, explaining every detail in common English. She also showed me how everything works on the truck. We wanted to add a fourth driver to allow everyone to switch off driving the truck and car, but the online system only allowed three. The truck functioned very well. It would help to know the driving range of a tank of gas. We forgot to watch the gauge and almost ran out but found a station in time after the warning light came on.

Booked a 24' Budget rental truck two weeks in advance of our move. Called the agent three days before the pickup date, he advised everything was set to go. Arrived at the pickup location at the appointed time, NO TRUCK! Don't know why? The agent called around and found a truck 90 miles away, but we would have to drive there to pick it up, they would not deliver it! We cancelled on the spot, went with Penske, who had a truck available, thank God. We had crews set up on both ends of our move and any delay would have cost us extra money because of Budget. Tried calling Budget's 800 number to complain, but only got a peon who works weekends, no supervisor, so no help there. Emailed them, explaining the situation and asking for the difference in cost, because we had to rent on the spot with Penske, no discount. Never received a reply from Budget...will never use or recommend them to anyone. Too important of situation to leave to a second rate company!

I made the reservation for 12 ft truck, pads, and dolly online via budget.com and then the provider didn't have any trucks at all. I had flown into Baton Rouge from Tampa and didn't have time to drive around looking for a truck as the loaders were scheduled for several hours after pickup. I ended up finding another Budget nearby who had a 16 ft truck, but not the pads or dolly, and who did not honor the original agreement so had to spend an add'l $150. I bought pads spending another $100. The truck itself was good, and the move went smoothly. Until several days after arrival in TPA when I noticed a $50 "no show" fee from Budget. I did get that back within two business days, but I will definitely check other options next time before taking them on again

The truck was fine. The staff at the Budget offices handled us well. Budget was cost effective, and about $100 less expensive than U haul.

I was the transportation crew and two old cats were involved - a review of that is more suited to black comedy....

We are still in process with them, we would happily can't complete thus after we are completed! Thanks!

I ordered a 12 foot truck from the website, they gave me a 10 foot truck. When I asked about it at the time of pickup, the woman at the desk said " You get what you ordered" even though they had circled the 10 foot truck on the check out sheet. She then crossed out the 10, and circled the 12 foot truck option on the sheet. SO I was led tp believe that was what I had. I drove my truck away, packed it up, and then didn't have enough room for some of my things. When I finally realized I should measure my truck. I did in fact recieve a 10 foot truck. I called after returning it, and they said they were not required to give me what I had reserved. So my advise would be to not use them if you expect them to be honest. They were cheap, so I got what I paid for. Bad customer service, and lies. But cheaper than everyone else.

The truck ran well, was easy to load and unload and was less expensive that competitors.

No hassle, cheap rental. Only negative was that they had no packing blankets available.

Easy to check-in and check out.

No problems but truck condition ie broken mirror that was taped was a problem with driving. friendly helpful people on both ends of a one-way trip.

Had my unit ready and waiting for me at 7:00 a.m. Moving van ran well and gave me no trouble at all. I have used Budget before and I certainly would use them again Wayne

Manager worked with us to reschedule the truck to a later time and worked very hard to please.

Opened 20 minutes late and gave excuses instead of apologizing.

The car hauler had corrosion and the crank snapped off. We called the office during office hours and it took forever to get a hold of someone. Finally we called roadside assistance, but it took forever and we got help from someone else.

The truck that we reserved well ahead of time was NOT available when I came to pick it up. The previous renter had not returned it. After spending about 30 minutes trying to get a replacement truck at a nearby Budget rental location, we had to take a smaller truck on their lot. And, due to corporate policies, they didn't give us any money off. This local office apparently couldn't do anything for us other than giving us some free pads.

New truck that ran well & diesel engine so it was cheaper.

Unfortunately, they only had one size truck (16 foot) at that particular shop, but it was a local move, so we made multiple trips.

Not as difficult to drive as I expected. Picked up my truck early on my departure day; dropped it off once I had finished up on my last day. No problems with the truck while on the road or with the Budget service before/after my trip.

Easy process and very affordable

Could have used a bigger truck (16' not big enough)

Insurance, dolly, car carrier, furniture pads; all great. Does not sell/offer boxes anymore, so plan ahead for boxes and packing.

Vehicle was safe and functional, but could use some minor technical improvements.

Third time was a charm. They had a truck waiting at the correct location. My first two times with budget were not so happy.

Did not properly explain the control equipments. New wheels did not seemed to be balanced and it did give wobbling effect at speed of just 45 miles/hr.