New truck, great rates, ready for me when I arrived. Can't ask for more than that.

Reserved a 26 ft truck for three days. Was told previous renters did not bring back on time. I agreed to take 16 ft truck the first day and exchange it for the correct truck next day. Waited all next day for truck only to find out they sent it to Tulsa and did even bother to call and tell me despite me having called twice that day. Did get me a 24 ft truck several hours and some lots of talking. Was told reservation did not matter. Steering was horrible and had a huge leak of diesel straight on muffler.

I wish I could leave them a zero because I certainly would. This is the worst company I have ever dealt with. The truck had no AC, a broken roll up door and we were resposible for driving it to be fixed burning up a quarter of a tank of gas. Customer service is totally incompetent and rude. They have no concern for thier customers at all. Please dont use this company.

I have moved a Lot in the last 10 years and always use Budget Truck rental. But this time around, the 16' truck I rented was in serious need of repair, had broken glass from the previous people who use it all over the dashboard and seats, and the alignment was totally off. Going up a mountainside in a truck is unnerving, but particularly so in the truck I happened to have rented from Durham Budget Truck off of Guess rd in NC.

I used a 16-ft Budget truck to move my goods 2,200 miles without a problem. I also used trailer to haul my Jetta. Trailer arrived at rental agency approximately 6 hours late and I had a flat tire on right front tire within 100 mies. Upon calling Budget dispatcher, I was told that repair person would call. Unfortunately, the call came from an out of state location more than 200 miles away and I was expecting local call. Not wanting to tie up my phone, I ignored out of state call. Not receiving local call, I tried to get alternative service without success. Fortunately, after 2 hours, I finally answered phone call from out of state person. He promptly put me in touch with local repair person who replaced the tire in 20 minutes without cost. Budget dispatcher needs to be very clear that call may come from remote location.

solid company with great local service.

I was able to reserve my truck online and it was ready for us to pick up the morning we requested. The 26 foot truck fit our 3 bedroom house but it was tight. The truck was in good shape. I would definitely use them again.

The truck worked well and price was very reasonable. The glitch is the optional insurance, which you are almost required to buy. I called my insurance agent and was told a commercial vehicle rental wasn't covered. That cost almost doubled my expense.

We had a newer truck that was a pleasure to drive. Excellent customer service.

The truck was one year old and in good condition with enough room for the two bedrooms we moved from.

Truck was of terrible quality. Brakes were soft, the suspension was horrible--desperately needed new struts. I will never use them again

Right convex mirror fell off. Don't understand why the customer has to purchase insurance for the rental vehicle.

The list of complaints is long, but after receiving an email confirming my order there were no packing blankets in the truck, and none available at my rental location. Those blankets were part of my online order. I ended up spending more than $200.00 buying pads for my move. Also, I ordered and auto transport. They tried to give me the auto dolly. When I insisted on the transport I was told one was available 40 miles away and if I wanted it I would have to go and get it. There was no sense of urgency, or concern from anyone there. This experience added tremendous stress to an already stressful day. Think twice before choosing Budget!

It is truck, it did the job. I however reserved moving blankets and they didn't have any when I picked up the truck. A phone would have been nice so I could have been prepared.

No issues... nothing exceptional with vehicle... I could have used a better walk-around session on the features/functionality of the truck. Also, at pick up, I was pushed pretty hard to buy the supplemental insurance policy they offer. At the time, I felt pushed into buying the additional coverage for another 120 dollars. Ironically, upon checking with my agent this AM, it turns out that I did need the supplemental coverage- so the rental agent was totally correct and potentially saved me from some major liability. Do yourself a big favor and check with your insurance provider before you rent to validate coverages and save yourself some pain when you arrive to pick up your vehicle.

The quote for for $50 however they failed to mention the $40 additional insurance coverage. Apparently, they tried to call the day before, but didn't leave a message, to advise me that I should check with my insurance company to see if I had the required coverage. I would not use them again. If I had been advised up front to check for coverage, I would not have felt like it was a deliberate plan to increase costs.

Very pleased with the truck provided--worked great.

We rented a 16 ft truck and car hauler. they were both in good condition and had no problems making the move. The reps were friendly and curtious.

clean 16 ft truck, clean pads, convenient pick-up and drop-off locations. Truck ran well.

Service was good in Livonia, Michigan when we picked up the truck and also in Plano, Texas when we dropped it off.

Truck was fine. Very clean. Had no trouble booking. I do wish they opened a little earlier. Could not get the truck until 8. We chose this company because we had used them on a previous move. And, would use them again.

Had no problems picking up the size truck 24', we requested. However, bed of truck was not clean and movers had to sweep it out, but still left dirt all over furniture cushions. Returned truck on time but were overcharged as arriving late and drop off fee. Had to go back and have charges reversed. Make sure you review your charges!

This company was not accurate to what their website listed...the website said after hours drop off was available and the office was open until 5, however when I got there the day of my move no after hours drop off was available and the office closed at 1. We had to keep the truck overnight and ended up getting an expensive parking ticket which the company blamed on us. I would not recommend this service (at least not the Vista location)

Not too happy. This is the 2nd move I had where I was called the night before or the same morning (!) to advise me that my CONFIRMED truck was no longer available. Even though they try to assist you in other ways (different size truck, refer to another location), it adds a ton of stress to your already stressful move.

The truck was LOUD but okay. It was not cleaned before I got it. ... the inside was a little messy and the back had not been swept. Other than that.. It was okay.

Got a brand new truck so everything was in good order.

The price quoted when we booked online was approx $400 more than what we actually were charged at time if pickup. The representative could offer no explanation for the difference. The also forgot to give us the moving pads we rented at the time of pick up so we had to go back and get them.

The only thing wrong with the truck was the windshield wipers needed replaced.

We rented a 16' truck and hauled everything and unloaded everything ourselves.

Truck fit our needs but the cab had a serious air leak somewhere so the ride was extremely loud.

Horrible customer service throughout the company!

They offer the same as UHaul for a much better price

equipment in good shape. people friendly.

Truck cab trashy and dirty. No technical help hooking car trailer. No help loading car on trailer. No instruction manual to do it yourself. Had to return home, go online and print instructions myself. No parking available for truck return. Car carrier placed in Mall parking spot unable to be attached to truck. Rep was not helpful, competent or even polite. You are on your own. Truck arrived three days early and I was never notified. Truck was returned 2 hours late and was charged a full day extra rental. The list goes on and on.. Wrong drop off location provided on contract, extra fuel used to move truck to "correct" location charged as fill up fee..etc etc ..BAD COMPANY!!! Never use them again.

Truck ran great. The only complaint I had was that the cleanliness of the inside of the windshield was dirty and had to swap out the furniture pads for dry ones as dealer where I picked up unit left back door open some in rain storm and furniture pads got all wet.

Truck was in terrible condition. Driving it was like a video game trying to keep it on the road. They should have retired this truck.

When i went to pick up my truck, they didn't show the date change in the system, even though i had the confirmation. I had to rush to U_Haul to get a truck, while the movers was on the way. I will never recommend Budget to anyone, or use their service either.

Proficient and fast.

The truck and car carrier I reserved weeks in advance were not there when I went to pick them up. It wasn't until the next day I was able to get my truck. I had to change the entire moving/packing schedule. Also the car carrier was very old and difficult to operate. One tire winch came loose twice during the 3 day trip! Poorly maintained carrier, or just too old.

Friendly service. Only problem was that they forgot to include the dolly and furniture blankets we rented in the truck and we didn't find out until we had already driven back to my apartment.

cool morning. in afternoon when it got hot the ac wasn't coming out of the vents.the vent duct was not in place. i would think they would have checked the ac before renting. turned a good experience into a very bad one. also wasn't told the 15' didn't have a ramp.

Only bad thing truck was dirty inside cab and back.

The price was easy to understand no hidden costs, truck ran great.

We rented the truck and drove it ourselves. Service at pickup and drop off was excellent.

The woman who set up our rental was very good at getting through the contract, explaining every detail in common English. She also showed me how everything works on the truck. We wanted to add a fourth driver to allow everyone to switch off driving the truck and car, but the online system only allowed three. The truck functioned very well. It would help to know the driving range of a tank of gas. We forgot to watch the gauge and almost ran out but found a station in time after the warning light came on.

Booked a 24' Budget rental truck two weeks in advance of our move. Called the agent three days before the pickup date, he advised everything was set to go. Arrived at the pickup location at the appointed time, NO TRUCK! Don't know why? The agent called around and found a truck 90 miles away, but we would have to drive there to pick it up, they would not deliver it! We cancelled on the spot, went with Penske, who had a truck available, thank God. We had crews set up on both ends of our move and any delay would have cost us extra money because of Budget. Tried calling Budget's 800 number to complain, but only got a peon who works weekends, no supervisor, so no help there. Emailed them, explaining the situation and asking for the difference in cost, because we had to rent on the spot with Penske, no discount. Never received a reply from Budget...will never use or recommend them to anyone. Too important of situation to leave to a second rate company!

I made the reservation for 12 ft truck, pads, and dolly online via budget.com and then the provider didn't have any trucks at all. I had flown into Baton Rouge from Tampa and didn't have time to drive around looking for a truck as the loaders were scheduled for several hours after pickup. I ended up finding another Budget nearby who had a 16 ft truck, but not the pads or dolly, and who did not honor the original agreement so had to spend an add'l $150. I bought pads spending another $100. The truck itself was good, and the move went smoothly. Until several days after arrival in TPA when I noticed a $50 "no show" fee from Budget. I did get that back within two business days, but I will definitely check other options next time before taking them on again

The truck was fine. The staff at the Budget offices handled us well. Budget was cost effective, and about $100 less expensive than U haul.