Budget® Reviews
There was confusion over if the truck would be covered by our insurance and we received the 'hard sell' for their own cover which we eventually accepted due to the confusion. The truck's engine light came on after 500 miles and after a call to budget was told to wait for assistance. The worker on the phone was very rude when we could not immediately tell her the mile marker where we had stopped. She also let us wait an hour and call multiple times before another employee at the call center advised us no help was coming - or indeed would ever come! He then told us it was 'probably fine' to continue anyway. I would never rent from budget again, the stress of using them really made the move a lot harder than it had to be and led to significant delays in our trip.
THE PROVIDER DID NOT EXPLAIN THE D.E.F. FUEL TANK WHICH ALMOST EMPTIED ON OUR TRIP. ON A SUNDAY WE CALLED ROAD SIDE SERVICE TO CONFIRM IF WE NEEDED TO FILL THIS TANK AS WELL AS OUR DIESEL FUEL. IT WOULD HAVE BEEN PAINFUL TO HAVE BEEN STUCK ON THE SIDE OF THE ROAD WITH A HUGE TRUCK OF FURNITURE TO SWITCH INTO ANOTHER TRUCK SHOULD WE HAVE DONE DAMAGE TO THE TRUCK BECAUSE WE HAD NOT BEEN PROACTIVE TO ASK ABOUT THAT FUEL TANK GAUGE.
Paid to have the truck for 4 days and was told I would be reimbursed for days I didn't use the truck if I returned it sooner... the day after I rented I was called by the drop-off location asking if I could drop the truck off early/asap... I agreed and took it back on the second day. When I got there the guy thanked me for bringing it in early and said it was scheduled to be rented by someone the next morning. I asked about being reimbursed and they looked at me like I was crazy... I said I had been told I would be reimbursed for days not used and also highlighted the fact that I paid to have to truck for 2 more days and that someone else was going to be paying to have the truck the next day, so they were being paid twice for the use of the truck. The employee became loud, rude and told me to leave. I talked to him for a few more minutes and calmed him down, but left having paid full price even though I turned it in 2 days early, per their request.
The rusty broke back trailor had a flat 50 miles into my 1200 mile move. It took 3 hours for roadside assistance. We also had a transmission problem along the way. In total spent 6 hours wasting rime trying to solve truck/trailer problems. Also go the run around from customer service and the reservation desk. Never again!
I'm giving it 3 stars because the price is reasonable with the discount from hireahelper. The checkout process was slow, the truck strongly smelled like cigarettes, and they charge $10 for dropping the truck off after hours. That bugs me. When I filled in the web form, I put in my return time as 6:30pm which is after hours and my bill did not reflect the penalty and I don't recall a warning. That's what I call a hidden fee and not particularly fair.