I was the transportation crew and two old cats were involved - a review of that is more suited to black comedy....

We are still in process with them, we would happily can't complete thus after we are completed! Thanks!

I ordered a 12 foot truck from the website, they gave me a 10 foot truck. When I asked about it at the time of pickup, the woman at the desk said " You get what you ordered" even though they had circled the 10 foot truck on the check out sheet. She then crossed out the 10, and circled the 12 foot truck option on the sheet. SO I was led tp believe that was what I had. I drove my truck away, packed it up, and then didn't have enough room for some of my things. When I finally realized I should measure my truck. I did in fact recieve a 10 foot truck. I called after returning it, and they said they were not required to give me what I had reserved. So my advise would be to not use them if you expect them to be honest. They were cheap, so I got what I paid for. Bad customer service, and lies. But cheaper than everyone else.

The truck ran well, was easy to load and unload and was less expensive that competitors.

No hassle, cheap rental. Only negative was that they had no packing blankets available.

Easy to check-in and check out.

No problems but truck condition ie broken mirror that was taped was a problem with driving. friendly helpful people on both ends of a one-way trip.

Had my unit ready and waiting for me at 7:00 a.m. Moving van ran well and gave me no trouble at all. I have used Budget before and I certainly would use them again Wayne

Manager worked with us to reschedule the truck to a later time and worked very hard to please.

Opened 20 minutes late and gave excuses instead of apologizing.

The car hauler had corrosion and the crank snapped off. We called the office during office hours and it took forever to get a hold of someone. Finally we called roadside assistance, but it took forever and we got help from someone else.

The truck that we reserved well ahead of time was NOT available when I came to pick it up. The previous renter had not returned it. After spending about 30 minutes trying to get a replacement truck at a nearby Budget rental location, we had to take a smaller truck on their lot. And, due to corporate policies, they didn't give us any money off. This local office apparently couldn't do anything for us other than giving us some free pads.

New truck that ran well & diesel engine so it was cheaper.

Unfortunately, they only had one size truck (16 foot) at that particular shop, but it was a local move, so we made multiple trips.

Not as difficult to drive as I expected. Picked up my truck early on my departure day; dropped it off once I had finished up on my last day. No problems with the truck while on the road or with the Budget service before/after my trip.

Easy process and very affordable

Could have used a bigger truck (16' not big enough)

Insurance, dolly, car carrier, furniture pads; all great. Does not sell/offer boxes anymore, so plan ahead for boxes and packing.

Vehicle was safe and functional, but could use some minor technical improvements.

Third time was a charm. They had a truck waiting at the correct location. My first two times with budget were not so happy.

Did not properly explain the control equipments. New wheels did not seemed to be balanced and it did give wobbling effect at speed of just 45 miles/hr.

The truck leaked on my personal belongings. The dash on the passenger side kept falling off. Graffati was painted over with paint, and the budget logo was not on it. The truck has a governor and would only go 65. Long long bumpy uncomfortable ride.

Traveled 1300 miles-trucks governor continued getting "stuck" at some points during trip--especially at inclines-truck would not run over 30-40 miles/hr. When unloading contents--truck had leaked during rain encountered on trip--many items wet-

Best pricing, reliable trucks, overall good service!!

Good value to rent a truck, hire movers to load and unload at each end. Budget had a clean truck and it ran well. With Budget, I was also able to rent a car from the same facility when I arrived at my new home.

Very Helpful in IL! Recommend

Two times I have rented from Budget and both times I have reserved the truck on line only to find out that they did not have a truck available for the day I chose. The first time they did not inform me until 16 hours before the move was to begin (had moving people scheduled and paid for). They company did make it right in the end but I cannot express the frustration you experience when you think you have everything ready and the most important item of the move suddenly becomes unavailable and you have to scramble to get a truck.

I hooked a dolly to transport my car from Colorado to San Diego and if I drove over 40mph the dolly would fishtale. The truck didn't have a charger connection for my phone and I had to go to my car in order to charge my phone. It was a challenging drive that took longer then it should have, and I will never use them again.

The service with picking up the truck was great, and everything I reserved was ready when I got there. The truck had 165k miles on it, so was a little rough riding, and the radio didn't work, but otherwise, was a good experience.

Truck was in new condition. Although someone had split something on the console which hadn't been clean. Looked like tobacco chew or coffee. Truck was easy to drive and load.

The truck was malfunctioned. It did not let you pump more than 12 gallons of gas at a time.

I might have needed a larger truck but this one turned out fine with expert movers loading it.

no problems.but inside of truck very dirty had to wipe down before my 1700 mile trip

Not clean truck cab, but customer service was good.

Very good truck and service.

Everything went as planned.

We had a 24 ft truck with a car trailer. Most everything was in working order but the truck was filthy on the inside and the seat belts locked and didn't allow us to move or bend forward at all.

The truck was less than 10 miles away. The representative was polite and cheerful, and he suggested the number of miles per gallon which was very helpful, and even made suggestions on where to park my car while I was using the truck. The cost of the furniture pads was very inexpensive.

The truck was ready for pick up as requested, and the staff person was especially pleasant and helpful. All of the terms and conditions were carefully explained, and the after hours drop-off was convenient. There were a couple of cockroaches in the truck cab, which needed to be cleaned out from previous users. The trailer was fine.

Drop off was a bit of a problem.

The truck and equipment were fine. The only issue was the ac wasn't working properly. This is why the average rating. It worked for about 30 minutes then stopped. It was very hot and muggy the day that I drove the truck and couldn't open the windows due to the rain. Other than that everything was fine. The truck was ready on time and the check out service was quick. I have used Budget in the past and will use them again.

This truck was contracted through Budget as their self service option. Never have I had such a horrible, stressful, moving experience! Not only was I lied to, in writing, but they couldn't get the price right, the delivery right, or the pick up! My representative I was assigned to was a complete joke, and told me one thing then made excuses, and told me another. Everything she said was contraindicated again later. But she was always "so sorry." I'm not one to leave horrible reviews and if there was one thing to say positive about the experience it was that it made it there. But this would be a short novel if I went into detail about the last month and a half of horror I went through with budget and this company.. And the weeks ahead as I recently had to file a claim on them, for over charging my footage and damaging my belongings. All in all, do not use this company! I know it's hard to trust reviews sometimes, I am a huge yelper and constantly read reviews and decide for myself-trust me on this one! Renting a Uhaul and doing it yourself would be a million times better and cheaper than using either of these companies services.. Don't say I didn't warn you!

Great experience renting with Budget from start to finish. I rented a 16' truck and drove it from Illinois to Washington, DC with absolutely no problems! Being a 60 year old female, I was a little apprehensive about driving such a large truck but it was no problem driving it through the hills and curves of the Ohio and Pennsylvania turnpikes. Customer service was great during pick up and drop off of the truck. I chose Budget basically because the cost was significantly lower than Uhaul or Penske for the same truck.

Budget had the best price, as usual. The truck was clean and in good shape. I've used them many times (several cross-country moves) and they always come through for me.

We were satisfied withwhat they delivered. Truck was available and office personal were informative and helpful.

Once I got the truck it was fine. Biggest issue was my original pickup location didn't have the truck I had requested and was sent to 2 different locations before I was able to secure a truck.

The workers were great!

They didn't have the truck I ordered and I had to pick another up over an hour away, making us late for the movers.