1. Silas, the gentleman who helped me with the initial rental via a phone conversation was excellent - a pleasure to work with and was professional. I was originally thrilled with how inexpensive this overall rental was compared to UHaul - which has always been who I've rented from for my moves. Silas gets 5 stars. 2. I picked up my Penske truck and car transport from a Home Depot in Seguin, TX. The truck was fine but the governor on the truck almost got me killed - when you're attempting to pass someone and the truck suddenly loses all acceleration, that's damn dangerous. MINUS infinity stars for the governor BS. 3. The car transport did not have a working hitch jack when I picked it up and I was offered no other alternative car transport. The 2 men at the rental counter in Home Depot spent 15 mins. FINDING the keys to the truck. Home Depot is not any good ambassador for your rental business. 4. 1 hour into the trip, I needed to use the wipers to clear the windshield of bugs (San Antonio, TX) - there was no washer fluid in the truck - also very dangerous. 5. Then, the two tires on the passenger side of the car transport blew up on the highway on my first day of travel. I spent 3 hours on the side of a highway while roadside assistance repaired the two tires and the hubs and had to remove the step on that side of the transport so I could continue to travel. 6. The roadside assistance men were fabulous - they arrived quickly (1 hour) and worked their butts off to get me on the road again. They were polite, professional, and did excellent work. 10+ stars for them. 7. But, this is the first time I've ever rented from Penske and it will the the last - I've NEVER broken down on the road with a moving rental before. 8. Last but not least: the IDIOT manager at the CubeSmart facility where I was supposed to drop of the car transport and truck wanted me to LIFT the car transport off the truck hitch myself (I'm a 120 lb woman) and told me if I couldn't do that, then she couldn't assist me in any way to return the car transport at that facility. Then, she sent me on a wild goose chase to find the other Penske drop off location across town. When I mentioned this experience to my moving help here in Albuquerque, they told me they've heard that same feedback on that CubeSmart location from several other customers. 9. The Penske rental office was not open at either time I was at the location @ 1400 Candelaria NE in Albuquerque - no matter what hours were posted on the office door, no one was there. 10. And then, I get an email with an inspection report on the returned car transport that I had damaged the left rear of it. I most certainly did not damage anything on it - I have no idea what happened after the tires blew up. But no one inspected the car transport with me when I dropped it off - then I get the "damage" email. What a ridiculous operation! Most definitely NOT a stellar experience and I will not do business again with Penske.

I reserved a truck and it wasn't available for pick up when I arrived. I had to go to another location for pick up and it wasn't available there either. But the team did a good job to accommodate me for the inconvenience. The only issue was that I was delayed about 2 hours from my arrival time to my destination.

Clean and friendly service

Newer truck in excellent condition. I'll use again if needed.

Used Penske van that was just right to hold all my boxes. No furniture was moved.

Good service, explained the equipment, loading and unloading and hooking up the car carrier. Excellent communication.

They were great. It was easy and quick to rent the truck and dropping it off was even easier.

The service and the truck were great.

Penske is great! We've used them before, and we'll use them again.

Truck held everything and is easy to operate, drive.

Home Deport rental experience on the outbound portion was less than professional.

Pick-up at Home Depot was because they did not have a truck at the Self-Storage where the reservation was made. Service was slow and the clerks were working multiple rentals at once so everyone had to wait. Truck was filthy inside the cab and the back (which they did blow out before I left). The truck worked great and got great mileage. Except for the Home Depot pick-up everything worked out.

Self move. Truck great

On the way to scheduled pickup, was told truck not available and to go to another location substantially further away. Supporting equipment requested was not on truck at pick up and wasn't provided before travel.

Great GMC truck with cruise control.

I've used Penske more than once and I was very happy that they recommended these movers.

This is second Penske rental for moving college age kids in last 6 months. First time put in ton of research and picked Penske. A rep from other major rental company dropped price to match my quote, I commented that I was leaning Penske for their trucks and the rep admitted that Penske has the reputation in the industry for best trucks out there. For 1,000 mile drive I wanted a truck I could trust. This time was only 200 miles. Called Penske, got great price. And, all their "other" fees lower (dolly, pads, etc.). Looking forward to when kids all out of college and I don't need to be renting trucks, but next time I rent, I'm pretty certain I'll pick Penske for truck quality and overall value.

This was second one-way rental from Penske in a 26' truck in past six months. Once for moving daughter 1,000 miles and this one was for moving my son 200 miles. Truck in good condition, clean, and had no problem with the dolly, furniture pads, etc. I priced and compared all major companies. There are a number of small ways Penske comes in with lower fees. The 22' truck I requested hadn't been delivered when I arrived and Penske upgraded me to the 26' available at no additional cost. Only one child still in college so hope my moving days will be over but recent experiences tell me Penske will be next truck I rent.

Great trucking, easy rental

We had to scramble for the 2 dozen blankets I reserved. However, the Penske rep drove them to my house, so good recovery.

Frank was very helpful on getting us what we needed. We used a 26 foot truck and car carrier.

Truck broke down and communication was difficult to replace the truck. Movers were available and ready but not truck company.

Used them before. Great company.

Using Penske was amazing...you get more room in their trucks than Uhauls, where the overhead is counted in the overall feet (16 ft is really 12 ft in the box) .

The Penske 26' truck was great, even driving through the rain! No issues.

The truck was in good shape and I got a great rate for my one way rental. I loved that the rental covered 4 days and included unlimited miles! I also loved that the requested equipment and pick up location were guaranteed since I placed my reservation more than a day in advance.

Great to work with and very accommodating throughout the process

Very helpful and informative

The rental truck with a car trailer was not at the reserved location. Had to drive to another location. I thought Penske had this "guaranteed to be at the reserved location" thing. Operating instructions were good.

Clean and well kept.

Did what they said they would do. Truck was clean and ready to go. No hassles when returning.

Move from hell. 20 miles into the trip, one tire blew. The car trailer did not have any safety bolts, (There should have been 3). Return location was a vacant lot with a non working phone number. Very poor handling of the situation.

Pick up was quick and easy. A little pricey but it’s cool.

Very flexible with schedule changes. Helpful staff

All positive. No complaints.

Was very satisfied with the price we were able to get with full insurance.

Our truck was not at the Home Depot as was arranged, so we had to drive for 30 minutes in each direction to get a truck from the main depot. Added stress to a stressful day as the packers and driver were waiting for the truck to arrive to start. The team at the Penske depot were very nice and friendly though and gave us an additional discount to compensate for the inconvenience.

Professional and easy to deal with. My truck was ready at pick up time, and the return was easy and without any problems.

The trucks are just the best. Well maintained and great overall.

I booked a 26’ moving truck with Penske and I’m giving 4 stars for one main reason… it was absolutely pouring the day I went to pick up the truck and the box was leaking into the cargo area of the truck. Penske had to get me another truck, which took about 3 hours extra, but their customer service handled the situation very well. In hindsight the weather all the way down to Florida was perfect to the damaged truck would have been fine, but the gave me a discount for my trouble which paid for the fuel. Overall I did have a very positive experience using Penske and would do the same next time.

16' Penske Truck and handled very well; would use Penske Trunk Rental in my next move....

Accommodating customer service was kind and assertive in getting us the resources we needed on such short notice.

Just a horrible experience, The truck leaked and ruined 10 boxes of clothes, a pull out couch.. THERE WERE MUSHROOMS growing inside the truck!!! Penske is going to pay. I promise.

I work with the local Penske dealer all the time. Scott is always very helpful

We rented a 16 ft truck. It was new, had cruise control and about 8000 miles on it when we started. We used Penske because they gave us various discounts and brought the price down. No one else offered any incentives. The drop off was easy as well as the pick up. Yes, I would use them again. The workers were respectful and kind - that is a big incentive when you are already stressed due to moving. I would recommend them.

Great truck, nice service, good company!

Awesome to work with plus we got Military discount! Thank you.

Truck wasn't ready at pickup- but arrived late- also no walkaround inspection was done on check-out