The Penske truck worked great and handled the drive through mountain pass great. Mike G

Good Customer Service

The Penske rented truck was exceptional. It was clean, easy to drive and was extremely fuel efficient on our 500 mile move.

I've generally had good experiences with Penske, but this time the truck container was quite filthy. There was mud all up the walls, which got onto my couch and stained it a bit.

Truck ran well it was 26 feet but handled across the country in all kinds of wind and snow.

Very efficient in and out within twenty minutes, the key drop off after hours is a life saver. We kept the truck for four days

truck was ready and clean,

I always use Penske because of the excellent condition of the trucks. The one I received had only 5000 miles on it and operated flawlessly. I accidentally locked the keys in the truck and the road side assistance group got someone out to me in short order. It could not have been a better experience.

Great truck in great shape performed beautifully. We drove it from Detroit MI to Knoxville TN with no problems.

Great truck, easy to drive!

I had a great experience with the whole rental process at Penske (telephone-agents, online system & truck guarantee.) Unfortunately, two drawbacks: 1) I rented TOO BIG...did not believe their info and took a 26ft when we only needed a 22ft. A well packed truck holds what they say on their estimator - huge amount - especially if lots of boxes and less oddly shaped furniture. Live and learn. 2) Penske gave me an older truck for a very long one-way drive; bad luck of the draw. Though she made it fine, the truck was loud & bench seat uncomfortable. Our hopes of play books-on-tape through sound system abandoned immediately. NOTE: I cancelled a Budget truck because their truck rental system is a frightful mess with no ability to guarantee your truck size. (Budget received this feedback directly. I even turned down the discount they offered to win back our business. Discount was a pittance compared to money lost if they screw up your whole move from day one with "no truck"! )

The truck was just the right size and we had no problems with the pick-up or drop off processes.

Helpful and reasonably priced.

Great, reliable equipment.

1st time Moving Truck Rental with great experience

Good equipment, no issues. Will definately use them again if I ever need to move again.

Penske is usually good however they goofed on a couple of items: 1. their website says rental of blankets was $15 for a pack, the Home Depot agent gave me only 1 blanket and said that is all for $15 rental. The other goof: it was a one way rental and the drop off was to a Storage. I drove 30 minutes and found out that the Office was closed and did not have a drop box. It turns out the Storage place had been shut down so I had to drive another 30 minutes to another location with a drop box to drop off the key.

It was a Wonderful experience dealing with Chariot Auto ! Owner was Great !!

We have used Penske for years and are always pleased.

Friendly staff, great service when I had to call them with a minor issue, price was competitive, right on the way to where we moved.

The truck was great. The cost was too much

Professional movers and truck rentals have at least doubled in price over the last five years! I looked into nearly every available option for both over a 6 week period, and I had to go with Penske for both truck quality and cost savings. Very happy with choice.

The truck I got was really slow and cost me a lot in time the two front tires were in really bad shape and almost killed us

Penske has good sound trucks, I've used them before. Pick up was great, on time, all questions answered. Make your reservation online and they will give you a discount.

Love the Sprinter van for smaller moves!

You all did a great job, thanks.

Good trucks but shitty customer service. They fail to list anywhere in the rental agreement that if you return a one-way truck early, you get ZERO money back!! Keep that in mind when booking with them.

The truck was adequate but it was clear it had been smoked in which was not great. Also the engines are governed back so much that it is almost dangerous trying merge on the interstate. I chose Penske specifically because I wanted a big diesel engine so that I would have the power needed for a 26 ft box truck towing a car but it was clear that the computer was throttling everything back. I understand throttling back some but they have it to a level that is unsafe. The equipment was new (2019 truck) and clean. The only other comment I have is that at pick-up they had the truck attached to the car carrier in a place that made it impossible to pull out. It was in a storage unit yard and luckily I have experience driving big truck because otherwsie I would have never gotten out. In tight areas like that, Penske should be offering to pull the vehicle out or don't set it up so it is impossible to do anything but go into tight quarters.

Truck good but hard to get speed to 70 on interstates

Good reliable truck interstate driving difficult to get speed at 70

Truck was in excellent condition and ready on time.

a great truck like new - we rented

I got a new truck, zero pressure to buy additional insurance, checked out within 5 minutes and quickly dropped off the truck at my destination

Mike and Richard did a great job. They were polite and professional. We would recommend their service.

Carol in Danbury, CT is amazing. Easy to work with, flexible on changes, and willing to give me a couple extra days for my trip. I wish I could duplicate her everywhere. She’s the kind of person am\nyone would want in customer service.

the truck had a lot of mechanical issues. tried to tell them when picking it up, but they said there wasnt a place to note those. we received a partial refund after a lot of time trying to get to corporate.

The 26 foot truck ran perfectly and was very comfortable. All my personal goods arrived safe and secure.

Rented a 16-foot truck through Penske this worked great for our local move. I like the trucks Penske offers because they're often newer and better-taken care of than the other guys. We had to make a couple of trips with this size truck for the amount of stuff we had but we were able to get all of our furniture in a single load (king bed set, queen bed set, nursery, LR set with sectional). For a cross-town move, this wasn't too much of a problem. We used our Hire-A-Helpers for the furniture and took another trip on our own.

The guys at Penskein Chandler were wonderful, super nice guys. The truck was ready, everything went smooth...except we got a 14 footer instead of the 12 foot that was requested.

I've used Penske a number of times before - each time I rented a 26 foot box truck. I've had a good experience with them each time.

Used a 26 foot Penske truck and it worked great! Everything worked in the truck and it got great mileage.

Clean truck, ready to go.

Truck was late for pickup.... Drove rougher than normal.

not helpful with hooking up car hauler

Penske was very helpful and accommodating. 16 Foot box truck was just right for my move.

Truck was in excellent shape and all was as ordered. We did a one way move and reps were extremely helpful on both ends.

Clean equipment, local pickup/dropoff location, good instruction re: truck operation from Penske employee, prior good reviews online.

Much better than a UHaul truck.