A low mileage truck that was easy to drive in all weather.

Pickup location was easy to get to. Had the truck ready to go, cleaned with a full tank of gas. Offered moving blankets (which we definitely needed and would highly recommend to anyone to use). Truck size we rented was perfect as well.

The company where we picked up the truck was great. Very helpful and kind.

Truck was adequate, but occasionally overheated and had very loose steering.

Greatly appreciated them. Had all equipment ready on time for our pickup. We had an issue with a car trailer at our loading location & they came right away to get it fixed. Staff upon return of trucks & equipment were also very helpful & professional.

The 16' Penske truck was clean, new ( < 4000 mi ), had nice features ( backup camera, lane departure warnings, etc ). Plenty of space for a < 1000 sqft 2bd 1 ba apartment.

Brand new truck, excellent condition

Pleasant service- truck was ready on time at pick up and in great condition!

brand new truck, easy pick up and drop off

Excellent price for a brand new 16' truck. Having cruise control was particularly nice.

Overall, an ok experience, but it could have been much better. When picking up the truck, I had to wait about 30 minutes while the representative "watched" another Penske truck get a auto transport trailer hooked up to it. I didn't see the need for that person to just stand there watching while telling us to wait. All the time, I've got hired help back home just waiting for the truck to arrive. Then, on the return of the truck at a Home Depot, the Home Depot asked us for our pre-rental damage report. Looked around and couldn't find one and the Home Depot said they couldn't do anything without it. So, had to drive 45 minutes back home, look around, no luck in finding, then travel back to the Depot. I showed them an email on my phone and said "that's all I got". They were totally unprepared for this, but went ahead and accepted the return anyway. The problem is that the Penske pick up location has gone "all digital", and the Home Depot is still using paper. This cost me 2 hours of unnecessary travel time + gas cost. Penske needs to get all of their partners on the same page. The truck had an alignment problem where it pulled to the right. It wasn't bad when driving the truck empty, but once loaded, the pull was significant and I had to fight it for 9 straight hours.

Rented Penske truck at last minute due to failure of Budget to provide a truck as reserved. Penske was very good customer service whereas Budget was awful.

We towed our car on a car carrier. We had plenty of space in the truck for what we needed. The outside of the truck had some minor damage to it, but that did not affect the truck. The container was clean, the cab smelled kind of like an old man.

Had issues with a broken airline to the air ride drivers seat for the last 500 miles of our move. Had to listen to the load noise from the air hose and not having the air ride seat which was very uncomfortable.

very professional and great company to work with

Moved a somewhat large (1000 sqft) 1 bd apartment with a 16' truck and towed my vehicle on a trailer, from (basically) Austin to Los Angeles. Penske isn't the most comfortable ride for a long distance one-way (especially for a 6'7" man!), but the truck was clean, we had no mechanical issues (though there did seem to be an electrical issue in the dash, with the radio lights and audio spontaneously turning off & on), it was by far the best price available, and customer service was easy to connect to and work with.

Ran well, a bit underpowered but I was also towing a car on a trailer. Headlights needed adjustment and the radio was sketchy at best but we made it ok.

Easy to check in and out.

Truck pulled heavily to the right, steering wheel would shake. You let go of the wheel for 1 second and you're off the road. Stabilitrack turned off mid-way, and check engine light came on. Unacceptable for a ride that long.

The guys at the Penske Abuquerque were great.

26 ft. box truck handled the trip without issues.

Pickup at Home Depot was good, the person was very knowledgeable. The truck was not full of DEF upon pickup, was also filthy dirty. (HD apologized and said is Penske's responsibility) We didn't know how much DEF (Diesel Exhaust Fluid) was needed on a 3000 mile trip but we felt it should be full to start. Spent $130 to purchase along way as we kept getting low and if you run out, your truck will not move. Very important issue to educate consumers on when renting out trucks that use Diesel! Penske did issue credit (kept all receipts for DEF) and a customer courtesy credit for the truck condition. (rented autohauler as well for the $2400) We used them because there were no Uhaul's available and would not use again unless absolutely had to because of the cost of Diesel unlong with DEF issue

We were on a limited timeframe and picked up the truck a day earlier, we had to pick up at another location. Penske's customer service was wonderful. Overall, our experience was great. Will rent from them again.

great customer support

Smooth transaction, no issues

Wonderful people. They were so helpful, even attached the car hauler for us.

We initially had difficulties picking up truck. The car carrier did not have back up lights that worked and hand truck was broken. After working through those set backs the service was very good.

Good price and good costumer service (phone)... could be a little better on pick up/drop off times.

Great moving experience - low to the ground and the ramp was perfect for moving heavy furniture. This truck was fairly new only 5,000 miles on it to start. We did one way, and it was easy to find location then to return. Flat rate, easy to drive also! We used Penske because we have used them and have been pleased in the past.

I didn't use a transport company.

Third time using Penske. Will never use anyone else!

truck was nice ran good a/c was very cold

They went above and beyond to try and accommodate my needs.

964. Miles without A/C, nuff said.

The sales rep did a great job of finding me a truck the day before my move when another company dropped the ball. The truck was good other than one tire that was basically bald. It was a hazard that ended up needing to be fixed while we were on the road, and customer service was unsatisfactory during that process. I would still use them again as a reservation actually guarantees you a truck unlike other companies, but make sure any issues with the vehicle are resolved before you leave.

Had a safe and uneventful trip.

We were supposed to pick up at 7:15, but since no one decided to show up until almost 8, we were behind all day!!!

Truck was clean and ready to do, good condition. No problems for the long trip.

Minimum cost for a very short move.

Great service. and why do you ask questions like how much did I pay. I say none of your business get your own quote.

Used them before and would use them again

Great place nice people and didn't charge me for teh 2nd day I had booked when we returned on same day! Awesome company and super great employees!

Overall I am a fan of Penske, I think they are the best moving truck company. This truck had spotty cruise control which was frustrating for my long drive so I would just recommend checking that if you have a long distance to travel. The customer service to make changes and confirm was smooth and the rental process was easy. Overall I recommend but maybe just ask a few questions about the truck you are getting.

First and 2nd Truck had mechanical issues

In this pandemic era we now exist in, movig is an even MORE stressful event as contractors, land-lords, and even home-owners are vetting renters more scrupulously, probably from being burned with past renters. Building trust is now left to third-party realtors that have even stricter application processes. That being said, having to request extra days (@$100.00/day, post pick-up) felt like asking for permission. Their PRIMARY BUSINESS MODEL is to make money, yes? Why are they making me feel bad, for wanting to give them extra money, when I truly could have paid some rental storage facility for SEVERAL MONTHS, for what they are charging me for just EIGHT EXTRA DAYS? Life is TRULY never under our control and at MY expense of @ $2,500.00, I was made to feel like an employee than a PAYING CUSTOMER.

All went as promised and we were very satisfied

Paid a lot of money to be put on hold for hours by customer service and brushed off my multiple roadside assistance people. Horrible experience that lasted all five days we had the truck and car carrier.

The truck was clean and new. The staff took forever to check the truck out and did not have the rental on the day and time confirmed.