Had issues with a broken airline to the air ride drivers seat for the last 500 miles of our move. Had to listen to the load noise from the air hose and not having the air ride seat which was very uncomfortable.

very professional and great company to work with

Moved a somewhat large (1000 sqft) 1 bd apartment with a 16' truck and towed my vehicle on a trailer, from (basically) Austin to Los Angeles. Penske isn't the most comfortable ride for a long distance one-way (especially for a 6'7" man!), but the truck was clean, we had no mechanical issues (though there did seem to be an electrical issue in the dash, with the radio lights and audio spontaneously turning off & on), it was by far the best price available, and customer service was easy to connect to and work with.

Ran well, a bit underpowered but I was also towing a car on a trailer. Headlights needed adjustment and the radio was sketchy at best but we made it ok.

Easy to check in and out.

Truck pulled heavily to the right, steering wheel would shake. You let go of the wheel for 1 second and you're off the road. Stabilitrack turned off mid-way, and check engine light came on. Unacceptable for a ride that long.

The guys at the Penske Abuquerque were great.

26 ft. box truck handled the trip without issues.

Pickup at Home Depot was good, the person was very knowledgeable. The truck was not full of DEF upon pickup, was also filthy dirty. (HD apologized and said is Penske's responsibility) We didn't know how much DEF (Diesel Exhaust Fluid) was needed on a 3000 mile trip but we felt it should be full to start. Spent $130 to purchase along way as we kept getting low and if you run out, your truck will not move. Very important issue to educate consumers on when renting out trucks that use Diesel! Penske did issue credit (kept all receipts for DEF) and a customer courtesy credit for the truck condition. (rented autohauler as well for the $2400) We used them because there were no Uhaul's available and would not use again unless absolutely had to because of the cost of Diesel unlong with DEF issue

We were on a limited timeframe and picked up the truck a day earlier, we had to pick up at another location. Penske's customer service was wonderful. Overall, our experience was great. Will rent from them again.

great customer support

Smooth transaction, no issues

Wonderful people. They were so helpful, even attached the car hauler for us.

We initially had difficulties picking up truck. The car carrier did not have back up lights that worked and hand truck was broken. After working through those set backs the service was very good.

Good price and good costumer service (phone)... could be a little better on pick up/drop off times.

Great moving experience - low to the ground and the ramp was perfect for moving heavy furniture. This truck was fairly new only 5,000 miles on it to start. We did one way, and it was easy to find location then to return. Flat rate, easy to drive also! We used Penske because we have used them and have been pleased in the past.

I didn't use a transport company.

Third time using Penske. Will never use anyone else!

truck was nice ran good a/c was very cold

They went above and beyond to try and accommodate my needs.

964. Miles without A/C, nuff said.

The sales rep did a great job of finding me a truck the day before my move when another company dropped the ball. The truck was good other than one tire that was basically bald. It was a hazard that ended up needing to be fixed while we were on the road, and customer service was unsatisfactory during that process. I would still use them again as a reservation actually guarantees you a truck unlike other companies, but make sure any issues with the vehicle are resolved before you leave.

Had a safe and uneventful trip.

We were supposed to pick up at 7:15, but since no one decided to show up until almost 8, we were behind all day!!!

Truck was clean and ready to do, good condition. No problems for the long trip.

Minimum cost for a very short move.

Great service. and why do you ask questions like how much did I pay. I say none of your business get your own quote.

Used them before and would use them again

Great place nice people and didn't charge me for teh 2nd day I had booked when we returned on same day! Awesome company and super great employees!

Overall I am a fan of Penske, I think they are the best moving truck company. This truck had spotty cruise control which was frustrating for my long drive so I would just recommend checking that if you have a long distance to travel. The customer service to make changes and confirm was smooth and the rental process was easy. Overall I recommend but maybe just ask a few questions about the truck you are getting.

First and 2nd Truck had mechanical issues

In this pandemic era we now exist in, movig is an even MORE stressful event as contractors, land-lords, and even home-owners are vetting renters more scrupulously, probably from being burned with past renters. Building trust is now left to third-party realtors that have even stricter application processes. That being said, having to request extra days (@$100.00/day, post pick-up) felt like asking for permission. Their PRIMARY BUSINESS MODEL is to make money, yes? Why are they making me feel bad, for wanting to give them extra money, when I truly could have paid some rental storage facility for SEVERAL MONTHS, for what they are charging me for just EIGHT EXTRA DAYS? Life is TRULY never under our control and at MY expense of @ $2,500.00, I was made to feel like an employee than a PAYING CUSTOMER.

All went as promised and we were very satisfied

Paid a lot of money to be put on hold for hours by customer service and brushed off my multiple roadside assistance people. Horrible experience that lasted all five days we had the truck and car carrier.

The truck was clean and new. The staff took forever to check the truck out and did not have the rental on the day and time confirmed.

The Penske truck worked great and handled the drive through mountain pass great. Mike G

Good Customer Service

The Penske rented truck was exceptional. It was clean, easy to drive and was extremely fuel efficient on our 500 mile move.

I've generally had good experiences with Penske, but this time the truck container was quite filthy. There was mud all up the walls, which got onto my couch and stained it a bit.

Truck ran well it was 26 feet but handled across the country in all kinds of wind and snow.

Very efficient in and out within twenty minutes, the key drop off after hours is a life saver. We kept the truck for four days

truck was ready and clean,

I always use Penske because of the excellent condition of the trucks. The one I received had only 5000 miles on it and operated flawlessly. I accidentally locked the keys in the truck and the road side assistance group got someone out to me in short order. It could not have been a better experience.

Great truck in great shape performed beautifully. We drove it from Detroit MI to Knoxville TN with no problems.

Great truck, easy to drive!

I had a great experience with the whole rental process at Penske (telephone-agents, online system & truck guarantee.) Unfortunately, two drawbacks: 1) I rented TOO BIG...did not believe their info and took a 26ft when we only needed a 22ft. A well packed truck holds what they say on their estimator - huge amount - especially if lots of boxes and less oddly shaped furniture. Live and learn. 2) Penske gave me an older truck for a very long one-way drive; bad luck of the draw. Though she made it fine, the truck was loud & bench seat uncomfortable. Our hopes of play books-on-tape through sound system abandoned immediately. NOTE: I cancelled a Budget truck because their truck rental system is a frightful mess with no ability to guarantee your truck size. (Budget received this feedback directly. I even turned down the discount they offered to win back our business. Discount was a pittance compared to money lost if they screw up your whole move from day one with "no truck"! )

The truck was just the right size and we had no problems with the pick-up or drop off processes.

Helpful and reasonably priced.