No issues with the truck

The roof leaked when we were loading and a storm popped up. The steer tires looked old and we ended up blowing one out in the middle of the interstate. The cab is small and for a 6’ person like me it will be a cramped and sore muscle drive.

Overall, everything went great with our truck rental. The only frustration was that we had to drive farther than expected to pick up the truck and car trailer because they were not available at the location just a few miles from our house. It was also frustrating that we did not receive confirmation of the pickup location until after hours. I ended up having to call the call center in Pennsylvania, who then reached out to the Denver manager to confirm where we needed to go. Other than the pickup location issue, everything went smoothly and we had a good experience.

We did not receive the hand dolly and furniture pads when picked up the truck. Wasted 2.5 hours of time trying to track down furniture pads from another Penske location but was only able to get 15 of the 24 that we had ordered. Customer service was terrible.

Truck prices were reasonable, clean and drove well

Great customer service every step of the way. Helped us out of a bind with our move to get additional equipment.

Light years better than past experience with U Haul. In all regards, especially equipment. Was so impressed I left Penske a separate Google review.

Rick with Penske Denver helped the best he could, but it took an hour to check out. Not his fault. He was patient and professional, even funny. Some problem with their verification system software. When will Corporate realize computers create as many problems as they solve? Penske screwed up the morning, their manager did a great job, considering it had happened before.

Picking up the truck was straightforward and the reservations was confirmed and Penske had great pricing. I did book a 22 foot truck and ended up with a 26 foot truck which we didn't need and there were no moving blankets which I rented online but other than that everything was great.

Clean truck, friendly workers, helpful truck mechanic who showed me the controls. Friendly person washed my truck before I left the lot. The only thing I did not like was the dirty, greasy, rusted (paint flaking off) appliance dolly I was given. I did not want that thing to touch my appliances. At least the guy washing the trucks washed the dolly off for me (I tipped him $5). I saw other dollies inside that were new and clean, but the lady gave me the old rusted dirty one.

I would suggest using a Penske office and not an affiliate like Home Depot.

The truck ramp was extremely stiff to move. The pads at Penske are twice the cost of U-haul. I am still disputing the mileage, there is a disparity between the contract and the truck check out form.

ALWAYS DEPENDABLE WITH EVERYTHING YOU NEED ...

Excellent 2022 16-foot truck with 87k miles, it was very easy to drive and well maintained.

Excellent truck and real people answers the phones.

Excellent company customer service, but the truck did make a lot of squeaky and other noises. However, I made it from point A to B which is the most important thing. When big rigs passed by and/or when the wind blew, the truck was blown over the line in the break down lane. The steering wheel had a little too much play. The truck had about 76-77K miles on it but it seemed/felt older than that while driving the truck. I did like the beeping feature when the truck was blown over the lines. Douglas was great at the pick-up location, and all the reps the helped me book the rental were the best especially the ladies in the office in Pennsylvania. 0.oo Cost of the Penske truck rental was way too much & OVER PRICED (4 times the cost of 10 years ago).

sales team very professional and accomodating

The sales staff was very helpful and accomodating

Penske was easy to use for this move. Super easy pickup and drop-off.

TRUCK WAS A BIT UNDERPOWERED, BUT WE GOT THERE ON TIME!!!!

Truck pick up at first location: gash in tire, had to drive 40 minutes to another location to pick up truck; was given incorrect address for drop off of truck and had to drive 30 mins to drop off.

Good reputation for being well maintained and clean.

16' Penske moving truck with car hauler

It was a new truck that had great features like a rear camera that acted as a rear view mirror and drove quite smooth

Truck was reliable. Fully fueled. Only negative was the ramp was too stuck to use effectively. Next time I will check this when picking up the truck.

Penske truck was great but issues regarding the dropping off of car carrier.

The Penske truck worked out great for my move. Everything fit perfectly, and the trip went smoothly. The truck/trailer/container was in really good shape, clean and ready to go. Customer service was great from start to finish. Booking was easy, and they kept me in the loop for pick-up and drop-off, which I really appreciated.

Ran good with no issues.

The pricing and people were top notch and amazing. The only reason Im putting four stars instead of five was the truck pulled very hard to the right. Not a big deal for across town but across the US was a bit of a headache. Would still recommend them for the top choice anyway. A clean reliable truck that got me all the way from Alabama to Oregon. Kept me warm through the snows and winds of Wyoming no problem too!

Great truck, reservation process and nice military discount.

The truck was in good condition with not problems.

Clean, working moving van. It was ready on time, and the moving blankets we reserved were in place in the truck. Simple check-out process!

They were helpful and kind - especially during the intense snow fall and my car getting stuck in their parking lot. They went above and beyond.

Equipment provided was in great condition, clean and in good working order. I received military discount which helped defray costs.

Oil light on and had to return to the yard for assistance. Did not have enough rental blankets.

I consider Penske much better then U Haul.

Thanks for finding some else.

Truck was great but it beeped in traffic incessantly due to being to close to the vehicle in front of us, which in traffic in cities you can't stay back 5-6 car lengths. The limiter on speed was also incorrect in some places, road speed was 65 but it would shut you down to 55 even though that wasn't the actual speed limit.

Great truck, great support staff

Great except they didn't have the blankets that I pre-purchased for the move.

have used them in the past, the 1st time they were lacking with requested equipment, thankfully we did not need the use of what we asked for, this time we got half of our request so they adjusted pricing on both occasions which was fine in the end, as far as I'm concerned.

The Penske truck was great. Having adaptive cruise was wonderful, even though I'd always dissed it when buying cars.

the windshield's weather strip came off within 5 miles of the trip

I used a 16 foot POD and a 26 foot Penske Truck. Everything went really smooth.

When giving discounts by phone please tell the renter what to bring to make sure to get the discount. We didn't have the AAA card and lost 80-100 dollars off

Great truck. Had many safety features, lane departure, following distance...etc. Had some difficulty making it up the inclines but didn't loose too much speed, with a FULLY loaded truck.

Everything was excellent easy to work with.

mechanical problems and told the incorrect fuel