They did a great job getting me the size truck I needed on the day that I wanted to move

Would have been 5 stars but the van was not as tall as I thought it would be, couldn't get a full sized mattress in vertically thus the packing was more difficult but Modern Day Movers experience overcame that. More my not getting into the minutiae of the specs of the Ford van. Ford Van was brand new...OK the review should have been 5 stars.

The 15ft truck was fine. It sounded like it needed an oil change though.

Truck sucked, price of truck was lied about before renting. Ended up costing $400 more than what we were quoted.

The truck was clean, ran great, and used less gas than expected, even driving through some mountains. The Uhaul employees were friendly and helpful as well, making pick-up and drop-off a breeze.

Excellent company and service, no issues!

We were able to get a new truck, and pick it up close to where we lived. Pick up and drop off was very efficient. Overall very positive experience.

We ordered a 26' truck but were given a 20' truck instead. Could have been disastrous, but thanks to the professional movers we hired through HireAHelper it worked out okay. Giving them 4 stars because the process was easy and there were no mechanical issues.

Uhaul left us stranded in 109 degree heat in Arizona when a tire blew on the trailer hauling our car. It took them almost 3 hours to change the tire. Also, we reserved this trailer and truck weeks in advance but on the day of our move they informed us we had to go 40 minutes out of our way to pick up the trailer at a different location then the truck. Very disappointing.

Great Service as always !

helpful staff and quick transaction during a very hectic and stressful time.

Easy reservation and scheduling and very pleasant management. Truck was a little worn down and old.

Less than 24 hours before the rental, they changed the size of the truck, the pickup location, and the time of pickup such that we had to reschedule our movers at the last minute and depart later than planned. Absolute nightmare. Customer service over the phone was no help at all. Don't understand how they can run a business like this.

Good for all of your moving needs. Opens early.

I ordered a UHaul trailer that was supposed to be 5 minutes from my house. At the last minute they called and said it was no longer available and I had to drive 2 hours to Fresno to pick it one up. So I drive my dually truck 2 hours there and two hours back. The diesel fuel ended up costing me more than the rental! Then I drive 8 hours to San Diego unloaded everything and UHaul called to confirm location I was dropping off the trailer. I told them I was enrolled there now. Showed up and it was closed and they did not accept trailers! So had to drive the empty trailer back to my house and UHaul assigned me a different location to drop it the next day. By now I’m exhausted but had no choice. I showed up at 8am the next day at the address UHaul customer service gave me and they said their lot was full and I had to go somewhere 49 minutes away. By this time, I was furious and frustrated to the point of tears. I’m a widow in my 60s and I was spent. A customer saw my distress and helped me Drop the trailer in their driveway. I drove away in tears and contacted UHaul asking for a refund based on my horrid experience. They said customer service would call me. They never called and I got an email from Jeenna Monique Poe Schultz offering me a discount on future use but no refund. I replied that I had already moved—why would I want a discount? I again requested a full refund and I never heard back from them again. I am going to post this story on social media so others know they have alternatives to using UHaul and the disgrace and non-caring attitude that their corporate headquarters displays.

Did exactly what we wanted to. Saved us money by having us turn the truck in at a different location.

Got a newer 26 foot truck that rode like a dream!

There was some logistical issues with picking up the truck that I had no control over that caused me to spend extra time and $. In the end it all worked out well and I must say the truck U-Haul rented me was brand new and excellent.

Uhaul was good. They could have been a little more helpful but you get what you pay for.

Had two trucks rented, on pickup day I was told I had to go to two different locations to get my trucks, frustrating, but this is what happens when people don't return the vehicles on time. Used their app to return the truck and ended up on the phone with them for 30 plus minutes anyway.

I rented a 26' truck and a hauling trailer. Pickup and drop off were both easy.

I did my reservation online and was told that my local uhaul shop would have the truck. My quote for cost was $97. I get a call saying the truck is not available at my local shop and I have to drive 40 mins extra. I drive the 40 mins extra am given a truck but u haul attempted to charge me $285 dollars. Luckily Ruddy was able to talk to them about about the cost difference and in only paid $150. Truck ran fine and was large enough but when they say they have it local and they don't you pay the difference. Actual 50 miles to move but add 40 miles both ways to pick up and drop of the truck.

The A/C in the 20 ft truck was not working, so it may for a very hot and uncomfortable 2.5 drive. I am waiting to receive a credit for the A/C not working.

Great help to get done.

They tried to direct me to a drop off location 25 miles from my destination, when there was location one-half mile from my home. I eventually used the closer one, The uhaul rep said I should be considerate of Uhaul and drive the extra 50 miles so they could possible rent the truck again.

The employees on Eckert road in San Antonio are awesome! Very friendly , helpful, and attentive to our needs. Their facility is clean and well stocked with moving supplies

They were very easy to work and professional.

No hitches and everything worked just the way it should. UHaul has always been a reliable source of moving equipment and supplies and I will continue to use them.

Lack of Customer satisfaction! Policies inconsistent!

Easy to pick up and return

We rented a truck that was too small, and when we went back, the location we had used did not have the size of trailer we needed, but gave us the name and direction to another location and assured us they did have the size we needed. The owner of the U-Haul was so helpful and allowed us to take a couple of bags of blankets at no cost because we have waited for her to be able to clear the truck so she could rent it to us. It was not due to anything she did they we had to wait but due to problem with how our truck was turned in over the weekend. We would definitely use this location again.

i dont think it was the transportation company we had a problem with, other than the car trailer we rented.. No proper instruction was given. They did arrive & pick-up on time.

Truck was ready on time and in excellent condition. Truck drove well and I had no problems with the interstate move.

clean , (new) well maintained vehicle

Renting, picking up, and dropping off the U-Haul truck was very straight forward. I was also surprised how comfortable the cab was even with riding with 3 people. The truck handled well through the mountains and the AC worked great.

We were extremely pleased with the U-Haul services provided by the team at the U-Haul Moving Center at 2800 Two Notch Rd in Columbia, SC. General Manager Porsha, Keetra and Terrance were all fantastic. They went out of their way to ensure that we, as first-time U-Haul truck users who were also pulling a trailer long-distance, had all the information and help we needed, along with exactly the type of truck we wanted. We felt very well cared for by this team, and each one of them is a great representative for the U-Haul organization. Thanks so much for everything, y'all!

We were extremely pleased with the U-Haul services provided by the team at the U-Haul Moving Center at 2800 Two Notch Rd in Columbia, SC. General manager Porsha, Keetra and Terrance were all fantastic. They went out of their way to ensure that we, as first-time U-Haul truck users who were also pulling a trailer long-distance, had all the information and help we needed, along with exactly the type of truck we wanted. We felt very well cared for by this team, and each one of them is a great representative for the U-Haul organization. Thanks so much for everything, y'all!

U Haul does a good job for a decent price

We couldn't get a bigger truck on the day we wanted. We therefore had to make two trips. The truck was in good condition. We would use uhaul again. Booking and admnsitration was excellent..

Brand new truck. Very helpful representatives.

The truck was new and performed well. No issues picking up or dropping off.

I ordered 4 dozen blankets .They were not available on my moving day. UHaul took off the charges but I had to do with what blankets and comforters I could find. I made the reservation a month in advance.

Quick, easy pick up and return. Would use again.

Truck was fine. The pickup took longer than expected. There 2as no key in the box and I had to wait for someone to show up to give me the key.

Truck was not at the place of reservation however they did send me to another hub to pick it up. That’s where the problem began. No truck. Waited an hour while they tried to find one but was told to come back in three hours. Got the truck three hours later. Made the trip 150 miles to my destination and to the U-Haul storage center. I had lined up helpers to meet me there to unpack the 26’ truck however I was told my reservation was there but they had no units available. What?? They tried for over 30 minutes to resolve this issue but couldn’t. Now I’m stuck with looking for a storage unit tomorrow (Monday) and figuring out how to unpack a 26’ truck. Not happy.

The U-haul CSR was very polite. She took care of exactley what I needed. She helped me when i needed to change the schedule. The pick location was close to my house. Everything went well. Would use them again.

Need more parking when checking in

Always an adventure trying to arrange equipment reservation. Not sure why they even call it a reservation.