U-Haul® Reviews

Dan R

Lincoln, CA
Wrote a review on 7/27/2019
Uhaul Truck Review
(5 out of 5 rating)

Great rate. Save a lot of money against what I spent coming from California

Distance: 1,200 mi
Cost: $600
Per. Mile: $0.50
SqFt. Moved: 1,800

Robbie J

Vallejo, CA
Wrote a review on 7/26/2019
Uhaul Truck Review
(1 out of 5 rating)

Uhaul on Solano ave. in Vallejo is a hot mess. The office was suppose to open at 7:00 a.m. but the office manager/keyholder did not arrive until 8:15 a.m. to meet a bunch of anger customers including myself.

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Dana Marie H

Ozark, MO
Wrote a review on 7/26/2019
Uhaul Truck Review
(5 out of 5 rating)

Easy enough to rent.

Distance: 250 mi
Cost: $400
Per. Mile: $1.60
SqFt. Moved: 3,000

Amee C

Kent, WA
Wrote a review on 7/26/2019
Uhaul Truck Review
(5 out of 5 rating)

We rented the 15' truck for moving from our 1 bedroom apartment to our new larger 2-bedroom house. When we acquired the rental, it was clean and had half a tank of gas in it. The size of this truck worked perfectly in transporting our belongings from our entire 1-bedroom apartment to the new house. We only had to do one trip. When we picked up the truck, the customer service representative was so helpful. There was initially a problem and they could not locate the keys for the truck we wanted, but he quickly arranged for us to have another vehicle that did have keys so we could be on our way.

Distance: 46 mi
Cost: $102
Per. Mile: $2.22
SqFt. Moved: 900

Paula D

New Prague, MN
Wrote a review on 7/25/2019
Uhaul Truck Review
(4 out of 5 rating)

a few issues when checking it back in. and had to go back the next day. The truck itself was good.

Distance: 100 mi
Cost:
Per. Mile:
SqFt. Moved: 500

Robert G

Midland, MI
Wrote a review on 7/24/2019
Uhaul Truck Review
(3 out of 5 rating)

The main problem with UHaul is that they want the customer to move their fleet, and, it would seem that they favor certain locations. On a few rentals when I specified a preferred pick up or drop off location, they seemed to always want to shift me somewhere else. But, when I refused or pressed, suddenly the equipment I needed was now where I wanted it to be for pick up, after being told it was not there.

Distance: 1,200 mi
Cost: $2,000
Per. Mile: $1.67
SqFt. Moved: 3,000

Daniel K

Beaverton, OR
Wrote a review on 7/24/2019
Uhaul Truck Review
(5 out of 5 rating)

Easy to use. Not too far to pickup the truck for the move.

Distance: 10 mi
Cost: $75.00
Per. Mile: $7.50
SqFt. Moved: 1,500

Robyn S

Lillian, AL
Wrote a review on 7/24/2019
Uhaul Truck Review
(5 out of 5 rating)

Farley in Lillian Alabama was a fantastic help!! Aided me in how to drive a truck & carrier, which I've never done before. Thank you for helping me have a safe cross country trip!

Distance: 1,159 mi
Cost:
Per. Mile:
SqFt. Moved: 1,779

Casey C

Phoenix, AZ
Wrote a review on 7/24/2019
Uhaul Truck Review
(5 out of 5 rating)

The truck we clean and worked great, the staff was very good as well at both locations.

Distance: 400 mi
Cost: $1,100
Per. Mile: $2.75
SqFt. Moved: 850

Victoria S

Fort Mill, SC
Wrote a review on 7/23/2019
Uhaul Truck Review
(5 out of 5 rating)

They did a great job getting me the size truck I needed on the day that I wanted to move

Distance: 10 mi
Cost: $75.00
Per. Mile: $7.50
SqFt. Moved: 2,000

Jeff N

Dayton, OH
Wrote a review on 7/23/2019
Uhaul Truck Review
(4 out of 5 rating)

Would have been 5 stars but the van was not as tall as I thought it would be, couldn't get a full sized mattress in vertically thus the packing was more difficult but Modern Day Movers experience overcame that. More my not getting into the minutiae of the specs of the Ford van. Ford Van was brand new...OK the review should have been 5 stars.

Distance: 320 mi
Cost: $218
Per. Mile: $0.68
SqFt. Moved: 2,000

Jimmy G

Los Angeles, CA
Wrote a review on 7/22/2019
Uhaul Truck Review
(4 out of 5 rating)

The 15ft truck was fine. It sounded like it needed an oil change though.

Distance: 25 mi
Cost: $75.00
Per. Mile: $3.00
SqFt. Moved: 1,195

Kilian T

Las Vegas, NV
Wrote a review on 7/21/2019
Uhaul Truck Review
(3 out of 5 rating)

Truck sucked, price of truck was lied about before renting. Ended up costing $400 more than what we were quoted.

Distance: 1,900 mi
Cost: $2,500
Per. Mile: $1.32
SqFt. Moved: 1,700

Melina B

Annapolis, MD
Wrote a review on 7/21/2019
Uhaul Truck Review
(5 out of 5 rating)

The truck was clean, ran great, and used less gas than expected, even driving through some mountains. The Uhaul employees were friendly and helpful as well, making pick-up and drop-off a breeze.

Distance: 850 mi
Cost: $800
Per. Mile: $0.94
SqFt. Moved: 750

Jennifer B

Oklahoma City, OK
Wrote a review on 7/19/2019
Uhaul Truck Review
(5 out of 5 rating)

Excellent company and service, no issues!

Distance: 25 mi
Cost: $105
Per. Mile: $4.20
SqFt. Moved: 1,300

Victoria H

Middletown, CT
Wrote a review on 7/18/2019
Uhaul Truck Review
(5 out of 5 rating)

We were able to get a new truck, and pick it up close to where we lived. Pick up and drop off was very efficient. Overall very positive experience.

Distance: 900 mi
Cost: $2,900
Per. Mile: $3.22
SqFt. Moved: 1,200

Debra W

Ladson, SC
Wrote a review on 7/18/2019
Uhaul Truck Review
(4 out of 5 rating)

We ordered a 26' truck but were given a 20' truck instead. Could have been disastrous, but thanks to the professional movers we hired through HireAHelper it worked out okay. Giving them 4 stars because the process was easy and there were no mechanical issues.

Distance: 450 mi
Cost: $550
Per. Mile: $1.22
SqFt. Moved: 1,250

Robert A

Avon, IN
Wrote a review on 7/18/2019
Uhaul Truck Review
(2 out of 5 rating)

Uhaul left us stranded in 109 degree heat in Arizona when a tire blew on the trailer hauling our car. It took them almost 3 hours to change the tire. Also, we reserved this trailer and truck weeks in advance but on the day of our move they informed us we had to go 40 minutes out of our way to pick up the trailer at a different location then the truck. Very disappointing.

Distance: 1,800 mi
Cost: $3,000
Per. Mile: $1.67
SqFt. Moved:

Mark Y

York Springs, PA
Wrote a review on 7/18/2019
Uhaul Truck Review
(5 out of 5 rating)

Great Service as always !

Distance: 250 mi
Cost: $572
Per. Mile: $2.29
SqFt. Moved: 3,000

Wynonah B

Euclid, OH
Wrote a review on 7/17/2019
Uhaul Truck Review
(4 out of 5 rating)

helpful staff and quick transaction during a very hectic and stressful time.

Distance: 800 mi
Cost: $500
Per. Mile: $0.63
SqFt. Moved: 1,100

Justin G

Jacksonville, NC
Wrote a review on 7/16/2019
Uhaul Truck Review
(4 out of 5 rating)

Easy reservation and scheduling and very pleasant management. Truck was a little worn down and old.

Distance: 150 mi
Cost: $120
Per. Mile: $0.80
SqFt. Moved: 2,000

Alexander A

Chicago, IL
Wrote a review on 7/15/2019
Uhaul Truck Review
(1 out of 5 rating)

Less than 24 hours before the rental, they changed the size of the truck, the pickup location, and the time of pickup such that we had to reschedule our movers at the last minute and depart later than planned. Absolute nightmare. Customer service over the phone was no help at all. Don't understand how they can run a business like this.

Distance:
Cost: $980
Per. Mile:
SqFt. Moved:

Gabrielle C

Redlands, CA
Wrote a review on 7/14/2019
Uhaul Truck Review
(4 out of 5 rating)

Good for all of your moving needs. Opens early.

Distance: 18 mi
Cost: $100
Per. Mile: $5.56
SqFt. Moved:

Crystal T

Idyllwild, CA
Wrote a review on 7/14/2019
Uhaul Truck Review
(1 out of 5 rating)

I ordered a UHaul trailer that was supposed to be 5 minutes from my house. At the last minute they called and said it was no longer available and I had to drive 2 hours to Fresno to pick it one up. So I drive my dually truck 2 hours there and two hours back. The diesel fuel ended up costing me more than the rental! Then I drive 8 hours to San Diego unloaded everything and UHaul called to confirm location I was dropping off the trailer. I told them I was enrolled there now. Showed up and it was closed and they did not accept trailers! So had to drive the empty trailer back to my house and UHaul assigned me a different location to drop it the next day. By now I’m exhausted but had no choice. I showed up at 8am the next day at the address UHaul customer service gave me and they said their lot was full and I had to go somewhere 49 minutes away. By this time, I was furious and frustrated to the point of tears. I’m a widow in my 60s and I was spent. A customer saw my distress and helped me Drop the trailer in their driveway. I drove away in tears and contacted UHaul asking for a refund based on my horrid experience. They said customer service would call me. They never called and I got an email from Jeenna Monique Poe Schultz offering me a discount on future use but no refund. I replied that I had already moved—why would I want a discount? I again requested a full refund and I never heard back from them again. I am going to post this story on social media so others know they have alternatives to using UHaul and the disgrace and non-caring attitude that their corporate headquarters displays.

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Tracy H

Maryville, TN
Wrote a review on 7/13/2019
Uhaul Truck Review
(5 out of 5 rating)

Did exactly what we wanted to. Saved us money by having us turn the truck in at a different location.

Distance: 850 mi
Cost: $1,300
Per. Mile: $1.53
SqFt. Moved: 1,200

Patrick D

Greensboro, NC
Wrote a review on 7/11/2019
Uhaul Truck Review
(5 out of 5 rating)

Got a newer 26 foot truck that rode like a dream!

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Jim B

Yakima, WA
Wrote a review on 7/11/2019
Uhaul Truck Review
(3 out of 5 rating)

There was some logistical issues with picking up the truck that I had no control over that caused me to spend extra time and $. In the end it all worked out well and I must say the truck U-Haul rented me was brand new and excellent.

Distance: 150 mi
Cost: $700
Per. Mile: $4.67
SqFt. Moved: 2,000

Alexandra S

Cambridge, MA
Wrote a review on 7/11/2019
Uhaul Truck Review
(4 out of 5 rating)

Uhaul was good. They could have been a little more helpful but you get what you pay for.

Distance: 1,009 mi
Cost:
Per. Mile:
SqFt. Moved: 963

Robert W

Hansville, WA
Wrote a review on 7/10/2019
Uhaul Truck Review
(4 out of 5 rating)

Had two trucks rented, on pickup day I was told I had to go to two different locations to get my trucks, frustrating, but this is what happens when people don't return the vehicles on time. Used their app to return the truck and ended up on the phone with them for 30 plus minutes anyway.

Distance: 40 mi
Cost: $550
Per. Mile: $13.75
SqFt. Moved: 3,000

Effie P

Austin, TX
Wrote a review on 7/10/2019
Uhaul Truck Review
(5 out of 5 rating)

I rented a 26' truck and a hauling trailer. Pickup and drop off were both easy.

Distance: 850 mi
Cost: $1,300
Per. Mile: $1.53
SqFt. Moved: 2,300

Sherene W

Ogilvie, MN
Wrote a review on 7/10/2019
Uhaul Truck Review
(3 out of 5 rating)

I did my reservation online and was told that my local uhaul shop would have the truck. My quote for cost was $97. I get a call saying the truck is not available at my local shop and I have to drive 40 mins extra. I drive the 40 mins extra am given a truck but u haul attempted to charge me $285 dollars. Luckily Ruddy was able to talk to them about about the cost difference and in only paid $150. Truck ran fine and was large enough but when they say they have it local and they don't you pay the difference. Actual 50 miles to move but add 40 miles both ways to pick up and drop of the truck.

Distance: 50 mi
Cost: $150
Per. Mile: $3.00
SqFt. Moved: 2,100

Kurt A

Cary, NC
Wrote a review on 7/9/2019
Uhaul Truck Review
(4 out of 5 rating)

The A/C in the 20 ft truck was not working, so it may for a very hot and uncomfortable 2.5 drive. I am waiting to receive a credit for the A/C not working.

Distance: 125 mi
Cost: $225
Per. Mile: $1.80
SqFt. Moved: 1,400

Alice C

Dickinson, TX
Wrote a review on 7/9/2019
Uhaul Truck Review
(5 out of 5 rating)

Great help to get done.

Distance: 650 mi
Cost:
Per. Mile:
SqFt. Moved: 950

Richard M

Fayetteville, NC
Wrote a review on 7/9/2019
Uhaul Truck Review
(4 out of 5 rating)

They tried to direct me to a drop off location 25 miles from my destination, when there was location one-half mile from my home. I eventually used the closer one, The uhaul rep said I should be considerate of Uhaul and drive the extra 50 miles so they could possible rent the truck again.

Distance: 1,250 mi
Cost: $922
Per. Mile: $0.74
SqFt. Moved: 1,500

Nesha B

Helotes, TX
Wrote a review on 7/8/2019
Uhaul Truck Review
(5 out of 5 rating)

The employees on Eckert road in San Antonio are awesome! Very friendly , helpful, and attentive to our needs. Their facility is clean and well stocked with moving supplies

Distance: 300 mi
Cost: $220
Per. Mile: $0.73
SqFt. Moved: 1,800

Salvatore G

Hamburg, NY
Wrote a review on 7/8/2019
Uhaul Truck Review
(4 out of 5 rating)

They were very easy to work and professional.

Distance: 5 mi
Cost: $700
Per. Mile: $140
SqFt. Moved: 2,400

James M

Edmond, OK
Wrote a review on 7/8/2019
Uhaul Truck Review
(5 out of 5 rating)

No hitches and everything worked just the way it should. UHaul has always been a reliable source of moving equipment and supplies and I will continue to use them.

Distance: 10 mi
Cost: $45.00
Per. Mile: $4.50
SqFt. Moved: 2,500

Mo P

Mount Vernon, NY
Wrote a review on 7/7/2019
Uhaul Truck Review
(3 out of 5 rating)

Lack of Customer satisfaction! Policies inconsistent!

Distance: 140 mi
Cost: $170
Per. Mile: $1.21
SqFt. Moved: 575

Steve B

Downers Grove, IL
Wrote a review on 7/7/2019
Uhaul Truck Review
(5 out of 5 rating)

Easy to pick up and return

Distance: 50 mi
Cost: $150
Per. Mile: $3.00
SqFt. Moved: 500

Charlene H

Van Alstyne, TX
Wrote a review on 7/7/2019
Uhaul Truck Review
(5 out of 5 rating)

We rented a truck that was too small, and when we went back, the location we had used did not have the size of trailer we needed, but gave us the name and direction to another location and assured us they did have the size we needed. The owner of the U-Haul was so helpful and allowed us to take a couple of bags of blankets at no cost because we have waited for her to be able to clear the truck so she could rent it to us. It was not due to anything she did they we had to wait but due to problem with how our truck was turned in over the weekend. We would definitely use this location again.

Distance: 250 mi
Cost: $700
Per. Mile: $2.80
SqFt. Moved: 3,000

Gregory J

Seminole, FL
Wrote a review on 7/7/2019
Uhaul Truck Review
(4 out of 5 rating)

i dont think it was the transportation company we had a problem with, other than the car trailer we rented.. No proper instruction was given. They did arrive & pick-up on time.

Distance: 500 mi
Cost: $5,000
Per. Mile: $10.00
SqFt. Moved: 1,450

Jimmy P

Woodstock, GA
Wrote a review on 7/5/2019
Uhaul Truck Review
(5 out of 5 rating)

Truck was ready on time and in excellent condition. Truck drove well and I had no problems with the interstate move.

Distance: 165 mi
Cost: $376
Per. Mile: $2.28
SqFt. Moved: 1,100

John L

Hayward, CA
Wrote a review on 7/5/2019
Uhaul Truck Review
(5 out of 5 rating)

clean , (new) well maintained vehicle

Distance: 130 mi
Cost:
Per. Mile:
SqFt. Moved: 900

Joel D

Newark, CA
Wrote a review on 7/5/2019
Uhaul Truck Review
(5 out of 5 rating)

Renting, picking up, and dropping off the U-Haul truck was very straight forward. I was also surprised how comfortable the cab was even with riding with 3 people. The truck handled well through the mountains and the AC worked great.

Distance: 1,300 mi
Cost: $1,150
Per. Mile: $0.88
SqFt. Moved: 1,500

John M

Columbia, SC
Wrote a review on 7/4/2019
Uhaul Truck Review
(5 out of 5 rating)

We were extremely pleased with the U-Haul services provided by the team at the U-Haul Moving Center at 2800 Two Notch Rd in Columbia, SC. General Manager Porsha, Keetra and Terrance were all fantastic. They went out of their way to ensure that we, as first-time U-Haul truck users who were also pulling a trailer long-distance, had all the information and help we needed, along with exactly the type of truck we wanted. We felt very well cared for by this team, and each one of them is a great representative for the U-Haul organization. Thanks so much for everything, y'all!

Distance: 1,000 mi
Cost: $1,000
Per. Mile: $1.00
SqFt. Moved: 1,200

John M

Grand Rapids, MI
Wrote a review on 7/4/2019
Uhaul Truck Review
(5 out of 5 rating)

We were extremely pleased with the U-Haul services provided by the team at the U-Haul Moving Center at 2800 Two Notch Rd in Columbia, SC. General manager Porsha, Keetra and Terrance were all fantastic. They went out of their way to ensure that we, as first-time U-Haul truck users who were also pulling a trailer long-distance, had all the information and help we needed, along with exactly the type of truck we wanted. We felt very well cared for by this team, and each one of them is a great representative for the U-Haul organization. Thanks so much for everything, y'all!

Distance: 1,000 mi
Cost: $1,000
Per. Mile: $1.00
SqFt. Moved: 1,200

Donna D

Kelso, WA
Wrote a review on 7/4/2019
Uhaul Truck Review
(4 out of 5 rating)

U Haul does a good job for a decent price

Distance: 1 mi
Cost: $70.00
Per. Mile: $70.00
SqFt. Moved: 850

Beverley H

Scroggins, TX
Wrote a review on 7/3/2019
Uhaul Truck Review
(5 out of 5 rating)

We couldn't get a bigger truck on the day we wanted. We therefore had to make two trips. The truck was in good condition. We would use uhaul again. Booking and admnsitration was excellent..

Distance: 30 mi
Cost: $210
Per. Mile: $7.00
SqFt. Moved: 2,000
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