Uhaul did not keep up their commitment. I had requested a 15 feet truck and it was a confirmed reservation. 24 hours prior to the pick up, they changed it to a 10 feet truck due to unavailability. This put me in a tough spot and I could not carry everything that I had planned for.

Uhaul did not keep up their commitment. I had requested a 15 feet truck and it was a confirmed reservation. 24 hours prior to the pick up, they changed it to a 10 feet truck due to unavailability. This put me in a tough spot and I could not carry everything that I had planned for.

Loved our Uhaul truck and was amazed at how easy it was to return with our technological Uhaul has become over the years!!

My initial reservation was changed a day before my pickup date. When I arrived, the guy was totally unprepared. He turned his computer on when I got there and it wasn't connected to the internet. He did everything on his phone which added to the amount of time I had to stay there. Then he didn't have any of the extra items I requested (dolly, furniture pads, etc.). I was not pleased.

It was quick and easy

Everything went well except when we picked up the truck the tank was almost empty and they had said there was much more in it. We were not reimbursed for the full tank we put in. They were too busy to talk to about it.

Mobile phone pickup didnt work at the dealership so I waiting in a long line

Had to drive hour plus just to pick up truck

TRUCK AVAILABLE WHEN REQUESTED

10 foot truck was perfect size for my apartment move. The truck was good and easy to drive. I had serious customer service issues when I tried to change the size of the vehicle online and then called UHaul for help. After speaking to two employees, the second told me to call direct the location I was renting from. He had big complaints about UHaul's computer system. I ended up just cancelling original reservation and making a new one. A lot of confusion and time wasted just to change the size of the vehicle. Wanted to go with another company but location not as good.

Truck was just what I needed and had no problems.

Everything went smoothly until returning the truck. We were late and that’s on us. The lady in Somerset Wis. (drop off) was great but a guy there was not! He was yelling and mad . We had to fold all of our blankets. They would not take any unused extra boxes which uhaul advertised. Overall, a good experience. Truck was easy to drive and was problem free. Phoenix uhaul was great.

Truck was ready on time and the paperwork was filled out fairly quickly. Truck was clean and they were considerate and helpful. Chose U-Haul because they were close to both move addresses and were fairly inexpensive. Would use again.

20 in U-Haul fit everything in my apt.

The truck was fine, but the one guy working there was not very nice. I think his name was Russell - he kept yelling at one of his coworkers/employees in front of everyone and that's not cool.

Great as always. Did everything by myself and had no problem getting my truck, driving it, refiling the gas, and returning. They make it really easy and are always very professional.

I originally requested a 10' Truck, but was upgraded to a 15' at the same cost. I drove from Ohio to Oregon and had absolutely no issues with the truck. Apart from not a lot of frills, the truck was comfortable and drove surprisingly well. It handled the mountain regions of my trip very well. The return was flawless at the Sherwood Uhaul location. I have one more move to finish, and will definitely rent from Uhaul.

The truck was fine. Uhaul will not allow you to change from a round-trip to a one-way without charging 3X the original contract even though scheduling a one-way trip initially would have been substantially cheaper

They provided excellent customer service and the truck was almost new.

I initially reserved with Budget, but they called at the last minute (after the movers were paid!) and left a message saying they had no trucks. At the same time, they did not cancel reservation, which means I was liable for the rental charges. Budget did not return call and was totally unprofessional. It seems you can not count on Budget. U Haul was great, on the other hand.

Time frame allowed was barely enough time to load, travel, and unload (4 days)

Overall a good experience with the Uhaul company however, the company's dolly and blankets, automatically attached to the inside of the truck, takes up valuable space.

It was average. People we dealt with were good.

All good, except the truck was smelly!

Great rate. Save a lot of money against what I spent coming from California

Uhaul on Solano ave. in Vallejo is a hot mess. The office was suppose to open at 7:00 a.m. but the office manager/keyholder did not arrive until 8:15 a.m. to meet a bunch of anger customers including myself.

Easy enough to rent.

We rented the 15' truck for moving from our 1 bedroom apartment to our new larger 2-bedroom house. When we acquired the rental, it was clean and had half a tank of gas in it. The size of this truck worked perfectly in transporting our belongings from our entire 1-bedroom apartment to the new house. We only had to do one trip. When we picked up the truck, the customer service representative was so helpful. There was initially a problem and they could not locate the keys for the truck we wanted, but he quickly arranged for us to have another vehicle that did have keys so we could be on our way.

a few issues when checking it back in. and had to go back the next day. The truck itself was good.

The main problem with UHaul is that they want the customer to move their fleet, and, it would seem that they favor certain locations. On a few rentals when I specified a preferred pick up or drop off location, they seemed to always want to shift me somewhere else. But, when I refused or pressed, suddenly the equipment I needed was now where I wanted it to be for pick up, after being told it was not there.

Easy to use. Not too far to pickup the truck for the move.

Farley in Lillian Alabama was a fantastic help!! Aided me in how to drive a truck & carrier, which I've never done before. Thank you for helping me have a safe cross country trip!

The truck we clean and worked great, the staff was very good as well at both locations.

They did a great job getting me the size truck I needed on the day that I wanted to move

Would have been 5 stars but the van was not as tall as I thought it would be, couldn't get a full sized mattress in vertically thus the packing was more difficult but Modern Day Movers experience overcame that. More my not getting into the minutiae of the specs of the Ford van. Ford Van was brand new...OK the review should have been 5 stars.

The 15ft truck was fine. It sounded like it needed an oil change though.

Truck sucked, price of truck was lied about before renting. Ended up costing $400 more than what we were quoted.

The truck was clean, ran great, and used less gas than expected, even driving through some mountains. The Uhaul employees were friendly and helpful as well, making pick-up and drop-off a breeze.

Excellent company and service, no issues!

We were able to get a new truck, and pick it up close to where we lived. Pick up and drop off was very efficient. Overall very positive experience.

We ordered a 26' truck but were given a 20' truck instead. Could have been disastrous, but thanks to the professional movers we hired through HireAHelper it worked out okay. Giving them 4 stars because the process was easy and there were no mechanical issues.

Uhaul left us stranded in 109 degree heat in Arizona when a tire blew on the trailer hauling our car. It took them almost 3 hours to change the tire. Also, we reserved this trailer and truck weeks in advance but on the day of our move they informed us we had to go 40 minutes out of our way to pick up the trailer at a different location then the truck. Very disappointing.

Great Service as always !

helpful staff and quick transaction during a very hectic and stressful time.

Easy reservation and scheduling and very pleasant management. Truck was a little worn down and old.

Less than 24 hours before the rental, they changed the size of the truck, the pickup location, and the time of pickup such that we had to reschedule our movers at the last minute and depart later than planned. Absolute nightmare. Customer service over the phone was no help at all. Don't understand how they can run a business like this.

Good for all of your moving needs. Opens early.

I ordered a UHaul trailer that was supposed to be 5 minutes from my house. At the last minute they called and said it was no longer available and I had to drive 2 hours to Fresno to pick it one up. So I drive my dually truck 2 hours there and two hours back. The diesel fuel ended up costing me more than the rental! Then I drive 8 hours to San Diego unloaded everything and UHaul called to confirm location I was dropping off the trailer. I told them I was enrolled there now. Showed up and it was closed and they did not accept trailers! So had to drive the empty trailer back to my house and UHaul assigned me a different location to drop it the next day. By now I’m exhausted but had no choice. I showed up at 8am the next day at the address UHaul customer service gave me and they said their lot was full and I had to go somewhere 49 minutes away. By this time, I was furious and frustrated to the point of tears. I’m a widow in my 60s and I was spent. A customer saw my distress and helped me Drop the trailer in their driveway. I drove away in tears and contacted UHaul asking for a refund based on my horrid experience. They said customer service would call me. They never called and I got an email from Jeenna Monique Poe Schultz offering me a discount on future use but no refund. I replied that I had already moved—why would I want a discount? I again requested a full refund and I never heard back from them again. I am going to post this story on social media so others know they have alternatives to using UHaul and the disgrace and non-caring attitude that their corporate headquarters displays.