U-Haul® Reviews
We picked up the 26' truck on the morning of our loading day and dropped it off 48 hours later. The pick up and drop off were quick and we felt well equipped with all we needed to know in order to use the truck properly to transport our belongings. We chose Uhaul because it was a convenient location and a good price for what we needed. The truck with impeccably clean, drove well, and the people who worked there were very helpful. We would use this option again in the future.
UHaul Riverhead/Calverton was very courteous, helpful, and easy to work with. The manager, Robert, had a great attitude and explained what we needed to know to with patience. The place was organized, cared for, and well-run and the truck was clean, put-together, and mechanically sound. Thank God it was air-conditioned too because it was a hot day. All around, it was a good experience and we will use them again!
For my 1,300+ mile move, Uhaul was the most cost effective moving option. We rented a 15ft truck that drove as one would expect (not super easy to drive, but gets the job done). Uhaul changed our reservation three times a few days prior to my move, changing both the location pickup and the size of the truck, which was a bit annoying (we didn't know the pickup location had changed until we made a call, and how would we have known if we didn't make the call?) . That said, it worked in our favor that they changed us from a 10ft truck to a 15ft truck, because we needed the extra space. If you're unsure of what size Uhaul to rent, I'd say size up! Overall, the Uhaul rental met our expectations.
My initial reservation was changed a day before my pickup date. When I arrived, the guy was totally unprepared. He turned his computer on when I got there and it wasn't connected to the internet. He did everything on his phone which added to the amount of time I had to stay there. Then he didn't have any of the extra items I requested (dolly, furniture pads, etc.). I was not pleased.
10 foot truck was perfect size for my apartment move. The truck was good and easy to drive. I had serious customer service issues when I tried to change the size of the vehicle online and then called UHaul for help. After speaking to two employees, the second told me to call direct the location I was renting from. He had big complaints about UHaul's computer system. I ended up just cancelling original reservation and making a new one. A lot of confusion and time wasted just to change the size of the vehicle. Wanted to go with another company but location not as good.
Everything went smoothly until returning the truck. We were late and that’s on us. The lady in Somerset Wis. (drop off) was great but a guy there was not! He was yelling and mad . We had to fold all of our blankets. They would not take any unused extra boxes which uhaul advertised. Overall, a good experience. Truck was easy to drive and was problem free. Phoenix uhaul was great.
I originally requested a 10' Truck, but was upgraded to a 15' at the same cost. I drove from Ohio to Oregon and had absolutely no issues with the truck. Apart from not a lot of frills, the truck was comfortable and drove surprisingly well. It handled the mountain regions of my trip very well. The return was flawless at the Sherwood Uhaul location. I have one more move to finish, and will definitely rent from Uhaul.
I initially reserved with Budget, but they called at the last minute (after the movers were paid!) and left a message saying they had no trucks. At the same time, they did not cancel reservation, which means I was liable for the rental charges. Budget did not return call and was totally unprofessional. It seems you can not count on Budget. U Haul was great, on the other hand.
