Brand new truck. Very helpful representatives.

The truck was new and performed well. No issues picking up or dropping off.

I ordered 4 dozen blankets .They were not available on my moving day. UHaul took off the charges but I had to do with what blankets and comforters I could find. I made the reservation a month in advance.

Quick, easy pick up and return. Would use again.

Truck was fine. The pickup took longer than expected. There 2as no key in the box and I had to wait for someone to show up to give me the key.

Truck was not at the place of reservation however they did send me to another hub to pick it up. That’s where the problem began. No truck. Waited an hour while they tried to find one but was told to come back in three hours. Got the truck three hours later. Made the trip 150 miles to my destination and to the U-Haul storage center. I had lined up helpers to meet me there to unpack the 26’ truck however I was told my reservation was there but they had no units available. What?? They tried for over 30 minutes to resolve this issue but couldn’t. Now I’m stuck with looking for a storage unit tomorrow (Monday) and figuring out how to unpack a 26’ truck. Not happy.

The U-haul CSR was very polite. She took care of exactley what I needed. She helped me when i needed to change the schedule. The pick location was close to my house. Everything went well. Would use them again.

Need more parking when checking in

Always an adventure trying to arrange equipment reservation. Not sure why they even call it a reservation.

Service was okay. Cost was higher than quoted.

U-Haul was great. Truck was big, easy to load, and the check-in/check-out service was quick and easy. One thing I can’t fault them for too much on local trucks is that they overstated the amount of fuel in the tank. We completed the entire move without the needle moving much so I’m guessing if everyone does that they will end up buying fuel. So essentially they are trying to get the occasional sucker to fill the tank back up for them...

Other than not having a 20 ft uhaul available for my move, and having to take a smaller truck (which if it wasnt for how the movers packed the uhaul i wouldnt have gotten my things) it all went well.

the truck was in good condition

We've rented a Uhaul truck before and we are always satisfied with the customer service and the quality of the truck. The furniture pads and other accessories are very helpful when moving.

Thank you, Uhaul! I am grateful for having such a reliable rental truck for my move.

easy rental process but a long line

Not happy that Uhaul's big trucks are not Diesel. The truck I had, though new, had a gas guzzling V10 in it ate my lunch in fuel cost for this move.

The truck I received was a brand new 26' Ford and it was awesome...EXCEPT for the fact that it had a V10 Gas motor. WHY WHY WHY did this truck have a gas motor? The gas ate me over $400 to make the 1,000 mile trip. Gah!!!

U Haul. 3561 Mendenhall. Memphis Tenn. They can screw up a one car funeral

Karen, the General Manager at the UHaul facility in Cornelius, NC (off Westmoreland Road) was fantastic to deal with. They called me the day prior to my rental and advised me of the details for pickup. The truck was ready as informed. Absolutely flawless experience.

It was easy pick up and drop off.

I have been using them for years, really appreciate the network and also the international footprint (moving to Canada). Their corporate processes can be taxing and sometimes requires a long wait, but still better than Penske and Budget in my opinion.

Dependable truck. UHaul in San Antonio on Eckert Rd is easy to work with and have employees with a positive attitude. Have used them before and would use them again. Have a clean store and lots of boxes and additional moving items on hand for your move!

We hired our own Uhaul separate of hire-a-helper.

My reservation was ready when I arrived and was very quick

Booking the Uhaul was very easy to do on my phone. The employees were polite and friendly.

Clean Truck With Courteous, On-Time Service Staff. Cost Less Than We Had Anticipated. Would Definitely Recommend... :)

Everything that could go wrong went wrong, but we discovered that U-Haul's roadside assistance program and commitment to customer service are the real deal. They stood behind their promises and made it right.

Had a good experience with the UHaul people. They made us a good deal to rent from them. The truck was clean, ran well, and was easy to maneuver. Had the truck for 2 days for $335. That includes $42 of insurance and $5 to rent 6 moving blankets. Drop off was super easy!

NIce folks at both ends but the truck was out of alignment....darn thing beat us like a pool shark. Brutal.

A 15' truck and auto trailer. I even lost the key after getting to my destination. Uhaul roadside assistance was very helpful in getting a locksmith to come to me and cut a new key. Found the key in the sun visor the next day lol, $100 lesson for a "dumb" key could have been upwards of 250 for a smart/electronic key.

I reserved a hand truck, furniture dolly and moving blankets. The blankets and hand truck were available for my move, however the furniture dolly was missing. Other than that they have great service and great staff to help.

Quick, kind and respectable to my needs.

Timely but not well organized.

Was supposed to be a 24-hour mobile check-in, but optional equipment (dollies, blankets) was not ready.

Just rented a truck for the day

I was annoyed that I got rerouted to another U-Haul pick up location and had to pay and extra $30 in mileage

Had to pick up truck & trailer at 2 different places. I had booked almost a month ahead and then they changed things 2 days before the move. Very stressful! Gave us an extra day free rental to make up for it after I complained.

would not use this company again

Truck ready on time and at a good location.

Both pick-up and drop-off offices were prompt and professional. Truck was clean and in good shape. Unfortunately, not much can be said for the online process. Prior to moving day they moved my truck pickup to another office approximately 30 minutes away and they only gave me notice a day and a half before so I didn't have enough time to adjust or look for other arrangements. I also learned from one of the office staff that the online reservations will regularly overbook, and that he frequently has no truck to offer people. If you decide to rent from uhaul, just call the local office to make your arrangements. It helps ensure you'll have a truck when you need it, and that you don't get shuffled to a location three towns over from you.

everbody was very helpful

The U Haul where I dropped the truck (Sherwood AR) and box trailer were very helpful and patient with us. Everyone we came into contact with were very respectful and polite. They went out of their way to help us.

Do not tell you where to pick up truck until the day before. Then it was 20 miles from my home BIG DEAL compensated me 25 extra miles. Very inconvenient

Really good and convenient

I rented a Uhaul and drove it myself.

It was an easy process and a fairly easy-to-drive truck. Thank you!

Uhaul and the company, KMO109 were easy to work with and very helpful with everything I needed.