Did exactly what we wanted to. Saved us money by having us turn the truck in at a different location.

Got a newer 26 foot truck that rode like a dream!

There was some logistical issues with picking up the truck that I had no control over that caused me to spend extra time and $. In the end it all worked out well and I must say the truck U-Haul rented me was brand new and excellent.

Uhaul was good. They could have been a little more helpful but you get what you pay for.

Had two trucks rented, on pickup day I was told I had to go to two different locations to get my trucks, frustrating, but this is what happens when people don't return the vehicles on time. Used their app to return the truck and ended up on the phone with them for 30 plus minutes anyway.

I rented a 26' truck and a hauling trailer. Pickup and drop off were both easy.

I did my reservation online and was told that my local uhaul shop would have the truck. My quote for cost was $97. I get a call saying the truck is not available at my local shop and I have to drive 40 mins extra. I drive the 40 mins extra am given a truck but u haul attempted to charge me $285 dollars. Luckily Ruddy was able to talk to them about about the cost difference and in only paid $150. Truck ran fine and was large enough but when they say they have it local and they don't you pay the difference. Actual 50 miles to move but add 40 miles both ways to pick up and drop of the truck.

The A/C in the 20 ft truck was not working, so it may for a very hot and uncomfortable 2.5 drive. I am waiting to receive a credit for the A/C not working.

Great help to get done.

They tried to direct me to a drop off location 25 miles from my destination, when there was location one-half mile from my home. I eventually used the closer one, The uhaul rep said I should be considerate of Uhaul and drive the extra 50 miles so they could possible rent the truck again.

The employees on Eckert road in San Antonio are awesome! Very friendly , helpful, and attentive to our needs. Their facility is clean and well stocked with moving supplies

They were very easy to work and professional.

No hitches and everything worked just the way it should. UHaul has always been a reliable source of moving equipment and supplies and I will continue to use them.

Lack of Customer satisfaction! Policies inconsistent!

Easy to pick up and return

We rented a truck that was too small, and when we went back, the location we had used did not have the size of trailer we needed, but gave us the name and direction to another location and assured us they did have the size we needed. The owner of the U-Haul was so helpful and allowed us to take a couple of bags of blankets at no cost because we have waited for her to be able to clear the truck so she could rent it to us. It was not due to anything she did they we had to wait but due to problem with how our truck was turned in over the weekend. We would definitely use this location again.

i dont think it was the transportation company we had a problem with, other than the car trailer we rented.. No proper instruction was given. They did arrive & pick-up on time.

Truck was ready on time and in excellent condition. Truck drove well and I had no problems with the interstate move.

clean , (new) well maintained vehicle

Renting, picking up, and dropping off the U-Haul truck was very straight forward. I was also surprised how comfortable the cab was even with riding with 3 people. The truck handled well through the mountains and the AC worked great.

We were extremely pleased with the U-Haul services provided by the team at the U-Haul Moving Center at 2800 Two Notch Rd in Columbia, SC. General Manager Porsha, Keetra and Terrance were all fantastic. They went out of their way to ensure that we, as first-time U-Haul truck users who were also pulling a trailer long-distance, had all the information and help we needed, along with exactly the type of truck we wanted. We felt very well cared for by this team, and each one of them is a great representative for the U-Haul organization. Thanks so much for everything, y'all!

We were extremely pleased with the U-Haul services provided by the team at the U-Haul Moving Center at 2800 Two Notch Rd in Columbia, SC. General manager Porsha, Keetra and Terrance were all fantastic. They went out of their way to ensure that we, as first-time U-Haul truck users who were also pulling a trailer long-distance, had all the information and help we needed, along with exactly the type of truck we wanted. We felt very well cared for by this team, and each one of them is a great representative for the U-Haul organization. Thanks so much for everything, y'all!

U Haul does a good job for a decent price

We couldn't get a bigger truck on the day we wanted. We therefore had to make two trips. The truck was in good condition. We would use uhaul again. Booking and admnsitration was excellent..

Brand new truck. Very helpful representatives.

The truck was new and performed well. No issues picking up or dropping off.

I ordered 4 dozen blankets .They were not available on my moving day. UHaul took off the charges but I had to do with what blankets and comforters I could find. I made the reservation a month in advance.

Quick, easy pick up and return. Would use again.

Truck was fine. The pickup took longer than expected. There 2as no key in the box and I had to wait for someone to show up to give me the key.

Truck was not at the place of reservation however they did send me to another hub to pick it up. That’s where the problem began. No truck. Waited an hour while they tried to find one but was told to come back in three hours. Got the truck three hours later. Made the trip 150 miles to my destination and to the U-Haul storage center. I had lined up helpers to meet me there to unpack the 26’ truck however I was told my reservation was there but they had no units available. What?? They tried for over 30 minutes to resolve this issue but couldn’t. Now I’m stuck with looking for a storage unit tomorrow (Monday) and figuring out how to unpack a 26’ truck. Not happy.

The U-haul CSR was very polite. She took care of exactley what I needed. She helped me when i needed to change the schedule. The pick location was close to my house. Everything went well. Would use them again.

Need more parking when checking in

Always an adventure trying to arrange equipment reservation. Not sure why they even call it a reservation.

Service was okay. Cost was higher than quoted.

U-Haul was great. Truck was big, easy to load, and the check-in/check-out service was quick and easy. One thing I can’t fault them for too much on local trucks is that they overstated the amount of fuel in the tank. We completed the entire move without the needle moving much so I’m guessing if everyone does that they will end up buying fuel. So essentially they are trying to get the occasional sucker to fill the tank back up for them...

Other than not having a 20 ft uhaul available for my move, and having to take a smaller truck (which if it wasnt for how the movers packed the uhaul i wouldnt have gotten my things) it all went well.

the truck was in good condition

We've rented a Uhaul truck before and we are always satisfied with the customer service and the quality of the truck. The furniture pads and other accessories are very helpful when moving.

Thank you, Uhaul! I am grateful for having such a reliable rental truck for my move.

easy rental process but a long line

Not happy that Uhaul's big trucks are not Diesel. The truck I had, though new, had a gas guzzling V10 in it ate my lunch in fuel cost for this move.

The truck I received was a brand new 26' Ford and it was awesome...EXCEPT for the fact that it had a V10 Gas motor. WHY WHY WHY did this truck have a gas motor? The gas ate me over $400 to make the 1,000 mile trip. Gah!!!

U Haul. 3561 Mendenhall. Memphis Tenn. They can screw up a one car funeral

Karen, the General Manager at the UHaul facility in Cornelius, NC (off Westmoreland Road) was fantastic to deal with. They called me the day prior to my rental and advised me of the details for pickup. The truck was ready as informed. Absolutely flawless experience.

It was easy pick up and drop off.

I have been using them for years, really appreciate the network and also the international footprint (moving to Canada). Their corporate processes can be taxing and sometimes requires a long wait, but still better than Penske and Budget in my opinion.

Dependable truck. UHaul in San Antonio on Eckert Rd is easy to work with and have employees with a positive attitude. Have used them before and would use them again. Have a clean store and lots of boxes and additional moving items on hand for your move!

We hired our own Uhaul separate of hire-a-helper.