I always us UHaul when I rent a truck for moving. I reserved my truck about 3 weeks in advance and it was waiting for me the morning I picked it up. The only issue I had is that in the inspection before I took the truck, I didn't think to check the ramp. The ramp was broken (came all the way out of the truck and was hard to put back in). The moving help I hired found the problem and were thankfully able to rig it so it would work and I didn't have to return it. This could have been disastrous as I had hired moving help for a set time and could not have made the move without help. Next time I will definitely check ALL parts of the truck.

Other than a rattling door, the truck was in very good condition for a vehicle with more than 180K miles.

The truck smelled of cigarette smoke. I am allergic to cigarette smoke so it was very uncomfortable. It was raining very hard and they parked the truck right were the drainage run off from the building so I had to wade through ankle deep water. The first truck they were going to rent to me only had a 1/4 tank of gas and I asked them if there was one that was full. If you are moving do you really want to take the time to have to go fill the truck up before you even start. The answer is NO. All your trucks should be clean and smoke free and the gas tank be full prior to renting. Upon check in I felt like the customer service person did not appear to want to be at work due to the manner I was checked out upon the return of the truck.

Reserved dollies were not available when renting the truck, attendant just shrugged his shoulders and said "someone else took them". Very frustrating. Also, why bother with advertising extremely low pricing (rent a van for as low as $19.99!!) when it's impossible to pay just that? Unless your moving from/to apartments are in front of the rental location and will take you less than 30 minutes...

Notified the night before that our rental was not at the location 5 miles from my house, also had to drive to Greensboro GA to pick up our truck. 1/2 hours out of our way. The truck wad absoulutely filthy inside and reaked of cigarette smoke. Truck drove and preformed perfect but the loss of time for us has caused us to have to return back to Athens, GA from Chattanooga, TN area to get the rest of out things that we could have dealt with if we had not lost time. Touch Above moving was a tremedous disappointment with major damages to very expensive and irriplaceable family herilom furniture. Todd Young

Truck was old but worked. Customer service is always slow and hard to get in touch with.

Everything was excellent.

Accommodated us in every way, thank you for your help!

The service was slow, but the truck was in great condition.

i had to go to another place to get the truck that i had reserved 3 weeks prior which was close to my house. the other place was about 15 miles farther away.

The Uhaul by Page field is always excellent.

I have used U-Haul many times and have always been satisfied.

Good truck but advertisement was misleading - 10' truck was too small for my convertible apartment.

Rented the BIG 26 foot UHaul and drove it around the east coast distributing family heirlooms. A real beast, 2015 Ford with few amenities (hey guys, how about a backup camera). I had to look up the operators manual online. Prepare for brick springs, especially when unloaded, LOOONG stopping distances, and be very mindful of how big you are - almost drove under a railroad trestle with 11 foot 3 inch clearance, lucky I remembered the box is 12 feet high. I did appreciate the 6 speed automatic tranny that automatically downshifts when you step on the brake to use engine braking. $360 of gas for 1,200 miles of driving, reasonable power on mountain roads.

The move happened without any issues.

My truck was on time. The truck had low mileage and it was overall great service. Thanks

They forgot appliance and furniture dolly when I got home with truck and my movers where there ready to load so cost me money because they had to come back the next day while I was at work and couldn't be there so great inconvenience. Then only gave me credit for 2 of 3 days. Then when I returned with 3 unused blankets still in U haul package the guy/manager that sold them to me would not take them back.

Love the ease of reserving and pre-registering my pick-up using the U-Haul app. Truck size was as requested. Pick-up process took 10-12 minutes. I recommend getting two packages of 6 pads as they are inexpensive to rent; most people just don't have this much padding materials in their home. Turned out to be well worth the cost. I did change my drop-off location (after unloading) as my first preference was unresponsive via several phone calls leading up to the move (to determine if they were open on Memorial Day). I ended up dropping off the truck the previous day (Sunday) at a location that was far more accessible/flexible with more accommodating hours.

Perfectly sized truck with a perfect cost for our relocation budget.

The first 26' U-Haul truck we rented broke down in Barstow CA. The power steering and transmission went out. It was 11 years old with 112,000+ miles on it. Since it broke down, U-Haul put us up in a nice hotel. They arranged the transfer of all our belongings to a new 26' truck, paid for everything. (I recommend paying the extra money for full insurance coverage.) Customer service was quite frustrating because of the "Phone Tree" you have to deal with. No way to reach a representative directly. So having to deal with a broken down truck, on the side of the road, in a wind/sand storm wasn't exactly easy or pleasant. I don't know if any of the other moving companies would have done things differently, but in the end it worked out. I just wish the scheduler would have given us the newer truck in the beginning. We did tell our local U-Haul office that we were moving 1,600 miles. Our second truck was new with only a few thousand miles on it, which made the remainder of our cross country trek much easier, less stressful.

Truck worked okay. Whish they had showed me operation of ac because it was very hot and the ac operation was not intuitive. Also the wind noise was deafening.

Drop off was a nightmare. Told I could take it to any U-haul place, well not true. I drove around looking for another place and it cost me extra gas and terribly traffic driving!!

Truck rental was straightforward. Returning the rental was smooth as well. I like when things are systematized and makes life easy.

Awesome!!!!!!!!!!!!!!!!!

Always reliable, we were able to pick up and drop off where and when we wanted to - even dropping off during a time when the local facility was closed. Very helpful.

Easy pickup. Easy drop-off. Truck was in excellent condition.... Brand new.

I made a reservation over the phone. Pick up and drop off was easy and fast. I would use them again!

Very helpful and very friendly

Nicest Uhauls I have ever gotten and Melvin at Gordon Highway was super!

Used a 10 foot truck to move cross country to a 2-bedroom apartment. Was fairly easy to drive but rough on the body after 1750 miles (lack of shocks?). Also - no automatic windows, door locks, or cruise control. The first rental facility we went to was a bust in spite of having a truck reserved; but the customer service at the second more than made up for it. Returning the truck on the other end was easy.

truck leaked and a couple things got damaged, tried to drop off uhaul and road was closed. tried calling and no one would answer, had to drop off at different location.

No problem at all good truck

U-Haul truck rental is always good that’s why I rent from U-Haul they always have the equipment that I need an equipment is always clean and ready to go so if you need a rental go to U haul truck rental

my son's job, not mine

All went well, we estimated a 17' truck was needed despite our 4 bedroom approx 1500 sq ft house. However we had moved all but one bedroom earlier and were left with 14 pieces of heavy furniture including a piano.

The price was good put the truck was a little dirty with some dirt getting on our furniture,

Great co yo deel with

Used U haul to rent out a mid size moving truck, and the service was good.

Requested a 10 foot truck, but got bumped up to a 15 footer. Rode well, was very clean , no damage to my furniture. Larry in Thomasville, NC was super nice and most accommodating. I would highly recommend packing your own things, loading the truck yourself and then paying guys to help unload the truck.

Good vehicle. Well maintained. Mileage wasn't great on the truck, but it was pretty full and I am sure close to capacity on weight.

We love Uhaul! They always have great equipment and take good care of us.

Their truck road very well

Mike is a terrific guy. The location is Brookville Lumber. Great customer service!! And the equipment was in excellent shape.

(Katrice Lenoir left this review) After using Uhaul for many years, My husband called UHAUL on 04-30-2019 to request a 26' inch truck from the Elmwood/River Ridge location. They didn't have a truck available anywhere near our location. They scheduled my husband to pick up the truck in Gretna, La. too far from where we were located. It really was a burden for us to have to travel so far to pick up a truck. During our move there were not any issues. My husband needed to change the payment method in his Uhaul account and that was a major issue. When he called customer service for UHaul, he was told he had to change the payment method from his account while at the Uhaul location cause the app had to pick up our location using the GPS. When we went to his account he was not allowed to change the payment method. It would not register even after being at the location to do it. The Uhaul application is useless. If we can't make changes in the app what's the use of having it? I had to make several calls to customer service after waiting more than 5 minutes on each phone call. The customer service members were not helpful cause they couldn't make any changes pertaining to your account and are really just a waste of time. The charge for $207.00 was extremely ridiculed. They should have pro rated the cost because we traveled more than 5 miles just to pick up the truck and drop it off. I will consider using another service in the future. We were totally dissatisfied with this company.

The truck was clean and functions well. Could have been a little faster getting the truck but all is good

Nice staff, had the truck ready on the day we requested it.

When I made the reservation I was uncertain about the truck size. I ordered one and at a later date realized it was too small. The staff changed the order with no problems. They were courteous and friendly both on the phone and at pickup.

Good service and van