U-Haul® Reviews
We rented a truck that was too small, and when we went back, the location we had used did not have the size of trailer we needed, but gave us the name and direction to another location and assured us they did have the size we needed. The owner of the U-Haul was so helpful and allowed us to take a couple of bags of blankets at no cost because we have waited for her to be able to clear the truck so she could rent it to us. It was not due to anything she did they we had to wait but due to problem with how our truck was turned in over the weekend. We would definitely use this location again.
We were extremely pleased with the U-Haul services provided by the team at the U-Haul Moving Center at 2800 Two Notch Rd in Columbia, SC. General Manager Porsha, Keetra and Terrance were all fantastic. They went out of their way to ensure that we, as first-time U-Haul truck users who were also pulling a trailer long-distance, had all the information and help we needed, along with exactly the type of truck we wanted. We felt very well cared for by this team, and each one of them is a great representative for the U-Haul organization. Thanks so much for everything, y'all!
We were extremely pleased with the U-Haul services provided by the team at the U-Haul Moving Center at 2800 Two Notch Rd in Columbia, SC. General manager Porsha, Keetra and Terrance were all fantastic. They went out of their way to ensure that we, as first-time U-Haul truck users who were also pulling a trailer long-distance, had all the information and help we needed, along with exactly the type of truck we wanted. We felt very well cared for by this team, and each one of them is a great representative for the U-Haul organization. Thanks so much for everything, y'all!
Truck was not at the place of reservation however they did send me to another hub to pick it up. That’s where the problem began. No truck. Waited an hour while they tried to find one but was told to come back in three hours. Got the truck three hours later. Made the trip 150 miles to my destination and to the U-Haul storage center. I had lined up helpers to meet me there to unpack the 26’ truck however I was told my reservation was there but they had no units available. What?? They tried for over 30 minutes to resolve this issue but couldn’t. Now I’m stuck with looking for a storage unit tomorrow (Monday) and figuring out how to unpack a 26’ truck. Not happy.
U-Haul was great. Truck was big, easy to load, and the check-in/check-out service was quick and easy. One thing I can’t fault them for too much on local trucks is that they overstated the amount of fuel in the tank. We completed the entire move without the needle moving much so I’m guessing if everyone does that they will end up buying fuel. So essentially they are trying to get the occasional sucker to fill the tank back up for them...
A 15' truck and auto trailer. I even lost the key after getting to my destination. Uhaul roadside assistance was very helpful in getting a locksmith to come to me and cut a new key. Found the key in the sun visor the next day lol, $100 lesson for a "dumb" key could have been upwards of 250 for a smart/electronic key.
