My reservation was ready when I arrived and was very quick

Booking the Uhaul was very easy to do on my phone. The employees were polite and friendly.

Clean Truck With Courteous, On-Time Service Staff. Cost Less Than We Had Anticipated. Would Definitely Recommend... :)

Everything that could go wrong went wrong, but we discovered that U-Haul's roadside assistance program and commitment to customer service are the real deal. They stood behind their promises and made it right.

Had a good experience with the UHaul people. They made us a good deal to rent from them. The truck was clean, ran well, and was easy to maneuver. Had the truck for 2 days for $335. That includes $42 of insurance and $5 to rent 6 moving blankets. Drop off was super easy!

NIce folks at both ends but the truck was out of alignment....darn thing beat us like a pool shark. Brutal.

A 15' truck and auto trailer. I even lost the key after getting to my destination. Uhaul roadside assistance was very helpful in getting a locksmith to come to me and cut a new key. Found the key in the sun visor the next day lol, $100 lesson for a "dumb" key could have been upwards of 250 for a smart/electronic key.

I reserved a hand truck, furniture dolly and moving blankets. The blankets and hand truck were available for my move, however the furniture dolly was missing. Other than that they have great service and great staff to help.

Quick, kind and respectable to my needs.

Timely but not well organized.

Was supposed to be a 24-hour mobile check-in, but optional equipment (dollies, blankets) was not ready.

Just rented a truck for the day

I was annoyed that I got rerouted to another U-Haul pick up location and had to pay and extra $30 in mileage

Had to pick up truck & trailer at 2 different places. I had booked almost a month ahead and then they changed things 2 days before the move. Very stressful! Gave us an extra day free rental to make up for it after I complained.

would not use this company again

Truck ready on time and at a good location.

Both pick-up and drop-off offices were prompt and professional. Truck was clean and in good shape. Unfortunately, not much can be said for the online process. Prior to moving day they moved my truck pickup to another office approximately 30 minutes away and they only gave me notice a day and a half before so I didn't have enough time to adjust or look for other arrangements. I also learned from one of the office staff that the online reservations will regularly overbook, and that he frequently has no truck to offer people. If you decide to rent from uhaul, just call the local office to make your arrangements. It helps ensure you'll have a truck when you need it, and that you don't get shuffled to a location three towns over from you.

everbody was very helpful

The U Haul where I dropped the truck (Sherwood AR) and box trailer were very helpful and patient with us. Everyone we came into contact with were very respectful and polite. They went out of their way to help us.

Do not tell you where to pick up truck until the day before. Then it was 20 miles from my home BIG DEAL compensated me 25 extra miles. Very inconvenient

Really good and convenient

I rented a Uhaul and drove it myself.

It was an easy process and a fairly easy-to-drive truck. Thank you!

Uhaul and the company, KMO109 were easy to work with and very helpful with everything I needed.

Responded quickly and moved contents of apartment in very timely manner

Truck and car haul had no problems.

They are rude and arrogant, and their electronic systems are hard to use.

The truck was ready on time and in good repair and clean. Check out was easy and the return was equally hassle free.

UHaul had the right truck I wanted and the truck worked well. Once complaint is that my original pick up location was changed and set me back on my plans about 30 minutes

I received a very new truck, with approximately 23000 miles. No rattles, squeaks or cargo leaks when it rained, which beat a previous Penske experience I had. The truck was very usable, with all things in working order and good suspension for a box truck. I'd definitely go with UHaul again for truck quality alone.

The truck was okay, a little hard to drive if you drove over 55 it would shake.

Truck was clean, well maintained and well equipped. Rental was fast and simple.

Rented from our local fellow and it was a great experience! Scott at the Tenino Short Stop is the best!

I always us UHaul when I rent a truck for moving. I reserved my truck about 3 weeks in advance and it was waiting for me the morning I picked it up. The only issue I had is that in the inspection before I took the truck, I didn't think to check the ramp. The ramp was broken (came all the way out of the truck and was hard to put back in). The moving help I hired found the problem and were thankfully able to rig it so it would work and I didn't have to return it. This could have been disastrous as I had hired moving help for a set time and could not have made the move without help. Next time I will definitely check ALL parts of the truck.

Other than a rattling door, the truck was in very good condition for a vehicle with more than 180K miles.

The truck smelled of cigarette smoke. I am allergic to cigarette smoke so it was very uncomfortable. It was raining very hard and they parked the truck right were the drainage run off from the building so I had to wade through ankle deep water. The first truck they were going to rent to me only had a 1/4 tank of gas and I asked them if there was one that was full. If you are moving do you really want to take the time to have to go fill the truck up before you even start. The answer is NO. All your trucks should be clean and smoke free and the gas tank be full prior to renting. Upon check in I felt like the customer service person did not appear to want to be at work due to the manner I was checked out upon the return of the truck.

Reserved dollies were not available when renting the truck, attendant just shrugged his shoulders and said "someone else took them". Very frustrating. Also, why bother with advertising extremely low pricing (rent a van for as low as $19.99!!) when it's impossible to pay just that? Unless your moving from/to apartments are in front of the rental location and will take you less than 30 minutes...

Notified the night before that our rental was not at the location 5 miles from my house, also had to drive to Greensboro GA to pick up our truck. 1/2 hours out of our way. The truck wad absoulutely filthy inside and reaked of cigarette smoke. Truck drove and preformed perfect but the loss of time for us has caused us to have to return back to Athens, GA from Chattanooga, TN area to get the rest of out things that we could have dealt with if we had not lost time. Touch Above moving was a tremedous disappointment with major damages to very expensive and irriplaceable family herilom furniture. Todd Young

Truck was old but worked. Customer service is always slow and hard to get in touch with.

Everything was excellent.

Accommodated us in every way, thank you for your help!

The service was slow, but the truck was in great condition.

i had to go to another place to get the truck that i had reserved 3 weeks prior which was close to my house. the other place was about 15 miles farther away.

The Uhaul by Page field is always excellent.

I have used U-Haul many times and have always been satisfied.

Good truck but advertisement was misleading - 10' truck was too small for my convertible apartment.

Rented the BIG 26 foot UHaul and drove it around the east coast distributing family heirlooms. A real beast, 2015 Ford with few amenities (hey guys, how about a backup camera). I had to look up the operators manual online. Prepare for brick springs, especially when unloaded, LOOONG stopping distances, and be very mindful of how big you are - almost drove under a railroad trestle with 11 foot 3 inch clearance, lucky I remembered the box is 12 feet high. I did appreciate the 6 speed automatic tranny that automatically downshifts when you step on the brake to use engine braking. $360 of gas for 1,200 miles of driving, reasonable power on mountain roads.

The move happened without any issues.