My truck was on time. The truck had low mileage and it was overall great service. Thanks

They forgot appliance and furniture dolly when I got home with truck and my movers where there ready to load so cost me money because they had to come back the next day while I was at work and couldn't be there so great inconvenience. Then only gave me credit for 2 of 3 days. Then when I returned with 3 unused blankets still in U haul package the guy/manager that sold them to me would not take them back.

Love the ease of reserving and pre-registering my pick-up using the U-Haul app. Truck size was as requested. Pick-up process took 10-12 minutes. I recommend getting two packages of 6 pads as they are inexpensive to rent; most people just don't have this much padding materials in their home. Turned out to be well worth the cost. I did change my drop-off location (after unloading) as my first preference was unresponsive via several phone calls leading up to the move (to determine if they were open on Memorial Day). I ended up dropping off the truck the previous day (Sunday) at a location that was far more accessible/flexible with more accommodating hours.

Perfectly sized truck with a perfect cost for our relocation budget.

The first 26' U-Haul truck we rented broke down in Barstow CA. The power steering and transmission went out. It was 11 years old with 112,000+ miles on it. Since it broke down, U-Haul put us up in a nice hotel. They arranged the transfer of all our belongings to a new 26' truck, paid for everything. (I recommend paying the extra money for full insurance coverage.) Customer service was quite frustrating because of the "Phone Tree" you have to deal with. No way to reach a representative directly. So having to deal with a broken down truck, on the side of the road, in a wind/sand storm wasn't exactly easy or pleasant. I don't know if any of the other moving companies would have done things differently, but in the end it worked out. I just wish the scheduler would have given us the newer truck in the beginning. We did tell our local U-Haul office that we were moving 1,600 miles. Our second truck was new with only a few thousand miles on it, which made the remainder of our cross country trek much easier, less stressful.

Truck worked okay. Whish they had showed me operation of ac because it was very hot and the ac operation was not intuitive. Also the wind noise was deafening.

Drop off was a nightmare. Told I could take it to any U-haul place, well not true. I drove around looking for another place and it cost me extra gas and terribly traffic driving!!

Truck rental was straightforward. Returning the rental was smooth as well. I like when things are systematized and makes life easy.

Awesome!!!!!!!!!!!!!!!!!

Always reliable, we were able to pick up and drop off where and when we wanted to - even dropping off during a time when the local facility was closed. Very helpful.

Easy pickup. Easy drop-off. Truck was in excellent condition.... Brand new.

I made a reservation over the phone. Pick up and drop off was easy and fast. I would use them again!

Very helpful and very friendly

Nicest Uhauls I have ever gotten and Melvin at Gordon Highway was super!

Used a 10 foot truck to move cross country to a 2-bedroom apartment. Was fairly easy to drive but rough on the body after 1750 miles (lack of shocks?). Also - no automatic windows, door locks, or cruise control. The first rental facility we went to was a bust in spite of having a truck reserved; but the customer service at the second more than made up for it. Returning the truck on the other end was easy.

truck leaked and a couple things got damaged, tried to drop off uhaul and road was closed. tried calling and no one would answer, had to drop off at different location.

No problem at all good truck

U-Haul truck rental is always good that’s why I rent from U-Haul they always have the equipment that I need an equipment is always clean and ready to go so if you need a rental go to U haul truck rental

my son's job, not mine

All went well, we estimated a 17' truck was needed despite our 4 bedroom approx 1500 sq ft house. However we had moved all but one bedroom earlier and were left with 14 pieces of heavy furniture including a piano.

The price was good put the truck was a little dirty with some dirt getting on our furniture,

Great co yo deel with

Used U haul to rent out a mid size moving truck, and the service was good.

Requested a 10 foot truck, but got bumped up to a 15 footer. Rode well, was very clean , no damage to my furniture. Larry in Thomasville, NC was super nice and most accommodating. I would highly recommend packing your own things, loading the truck yourself and then paying guys to help unload the truck.

Good vehicle. Well maintained. Mileage wasn't great on the truck, but it was pretty full and I am sure close to capacity on weight.

We love Uhaul! They always have great equipment and take good care of us.

Their truck road very well

Mike is a terrific guy. The location is Brookville Lumber. Great customer service!! And the equipment was in excellent shape.

(Katrice Lenoir left this review) After using Uhaul for many years, My husband called UHAUL on 04-30-2019 to request a 26' inch truck from the Elmwood/River Ridge location. They didn't have a truck available anywhere near our location. They scheduled my husband to pick up the truck in Gretna, La. too far from where we were located. It really was a burden for us to have to travel so far to pick up a truck. During our move there were not any issues. My husband needed to change the payment method in his Uhaul account and that was a major issue. When he called customer service for UHaul, he was told he had to change the payment method from his account while at the Uhaul location cause the app had to pick up our location using the GPS. When we went to his account he was not allowed to change the payment method. It would not register even after being at the location to do it. The Uhaul application is useless. If we can't make changes in the app what's the use of having it? I had to make several calls to customer service after waiting more than 5 minutes on each phone call. The customer service members were not helpful cause they couldn't make any changes pertaining to your account and are really just a waste of time. The charge for $207.00 was extremely ridiculed. They should have pro rated the cost because we traveled more than 5 miles just to pick up the truck and drop it off. I will consider using another service in the future. We were totally dissatisfied with this company.

The truck was clean and functions well. Could have been a little faster getting the truck but all is good

Nice staff, had the truck ready on the day we requested it.

When I made the reservation I was uncertain about the truck size. I ordered one and at a later date realized it was too small. The staff changed the order with no problems. They were courteous and friendly both on the phone and at pickup.

Good service and van

Truck leaked and damaged a box. The truck overall was nice and newer. Lots of confusion about where to pick up the truck. They said I had the truck for 3 days and then when I turned it in they said I was supposed to have it for only two. The paperwork said three. If I had not ask I think they were going to charge me for the extra day. The 1-800 people are rude.

Truck was in good shape, got help loading the car on the auto transport.

Truck was not available and we got sent to a different location. Plus, they have refused to discuss a problem I had with their recommended movers, movinghelp.com. I think if they recommend someone on their site, they ought to discuss problems we had with them.

U-haul has again provided exemplary service. I have never had anything unexpected or negative to report.

Worst customer service experience ever! I received an email with confirmation of time and pick up location then found out the day before my move that was onlly wishful thinking and that I had to go pick up the 26' truck 60 miles away versus 3 miles down the street...I was livid! Then they had the nerve to tell me they would not discount my gas, only mileage and still ended up charging me even extra for mileage! I will be turning them into BBB just for the way they mislead you into thinking you will be getting your truck rental at the place you originally receive your confirmation info and number on....Livid!!!

I have used Uhaul several times to move across country this was just a short move 80 miles. Never have had any equipment problems.

Overrall good experience with Uhaul rental services.

The truck was clean and easy to drive. The customer service during booking was excellent and the rates were great. I will use them again.

It was easy picking up the truck in Oakhurst, having the Howard and his team load me up in Bass Lake My son drove the truck down the same day to Hemet. The next day Dependable Movers were there to unload the U-Haul truck then I returned the truck the same day to the Hemet U-Haul site 2 miles from my home. It was a lot less stressful than I anticipated. Took about 34 gallons of gas Filled up twice on the trip

We have always used UHaul, they are great, never an issue, they go out of their way to be helpful always. We will always use U-Haul, and highly recommend to everyone, we moved from MS to TN and used them several times in the last 18 months of our moving process.

Clean ready handy local

Very positive experience with local Mail Boxes and More store that also is a U Haul rental. They were very friendly and helpful.

Super easy to work with and no surprises. The truck ran great and was easy to drive.

On time, very friendly and my move went very well! Would use then again if I needed more moving help.

The U-Haul truck we received was really dated. The lights in the cab had a mind of its own. When we parked it at night, someone came over to tell us that the lights were on again, because he was worried it would drain the truck's battery. (I can't imagine how badly things could've been complicated if he didn't warn us about this.) We ordered packing blankets, but when the movers arrived and we opened the truck...the packing blankets weren't there. Luckily, the movers were able to improvise, but some of my furniture still got a little damaged on the move because they weren't probably cushioned without the blankets we paid for. When I called to get a refund for the blankets, they told me that I needed to handle it with the U-Haul office in the state we were moving to, which didn't really make sense to me, since that office wasn't the one who took our order. However, we told the new U-Haul office about it, and they informed us that they would give us a refund on the card we used to order the truck. That was yesterday and I have yet to receive it. (I'm not saying we won't get the refund, but we didn't get it yet.)