U-Haul® Reviews
U-Haul is going downhill! I have used them many times moving around the country. It was so hard finding a 20’ foot truck near where I lived. And when I called the one location the lady had. I idea what’s utility cart was that I was trying to order with my truck. Then the day before I was to pick up my truck no one called me. Good thing I called to confirm because U-Haul switched my location without telling me! So when I went to the U-Haul place to pick up my truck and utility cart that I had ordered the place had no utility cart! So I had to go to Lowe’s to buy one myself! What a joke of a service!
No I'm very disappointed in U-Haul, I reserved a 26 ft truck on March 14, 2019 to be picked up on March 25, 2019 when I arrived at the storage facility the truck wasn't there and they had to find me a truck. In the mean time I had two workers from Pacesetter Personal sitting in my driveway waiting for me.I strongly believe I should be refunded some of the cost for the whole hour I lost in loading time. I rented the truck from Shalimar Storage at 17615 Panama City Beach Parkway Panama City Beach, FL 32413 ( 850 ) 588-4766. Then when I arrived in Ocala, FL at my storage unit, unloaded the truck and went to two U-Haul dealers to try and return the truck, the first one said they were over stocked and couldn't take it, the second one said they could only take up to a 20 ft. I then had to call your 800 number and have them locate a U-haul dealer in Ocala I could return it to, which took the better part of the afternoon causing me to cancel an appointment with a realtor to look at some homes we were interested in. So I can rightfully say my experience with U-Haul was horrible.
I reserved a 20' truck with a hand cart and 48 blankets. The pick-up process was fast and smooth. The truck had 65K miles on it, but it drove okay. I was given eight bags of blankets (some were already opened). The opened bags of blankets had dirt and leaves in them, which got all over my home. I didn't use three of the unopened bags, so I asked for a credit when I returned the truck. They reluctantly agreed since the transaction wasn't finalized yet. Thank you!
Uhaul didn't contact me prior to my move day to let me know the truck I reserved would not be available at the location I requested. I only learned that I had to travel over an hour out of my way to get the truck when I arrived at the store in the morning. Even then, the rep at the counter seemed uninterested and tried to pass the buck and suggest the other location was responsible for notifying me about the pickup change. I've always had good experiences with Uhaul but this time they sucked.
When I picked up the truck the man gave me the keys and my contract and said "you are all set to go". I asked about the inspection and he said "inspections been done, you're all set". But, when I got to the truck and saw the amount of damage on the box I decided to take pictures before leaving. When I got the truck home and went to secure it for the night I found out that the passenger side door is inoperable. I could not open from the outside nor the inside. I didn't bring the truck back because they were closed and the next morning the movers were going to be here to load the truck. I did call Uhaul and let them know about the aforementioned problems.
Didn't get the time, location or size truck we originally requested. Everything worked out in the end, but not finding out the final information until the day before made planning difficult. Also, I was to do the truck pick up via mobile phone before the location opened and then when the time came they did not allow that and made me wait until the store was open and I had to change the time that my movers came. Again, everything worked out in the end, but the whole process was somewhat frustrating.
I ordered the truck in Chico for a one way transport to Napa. Two days ahead called to say they would not have a truck in Chico but one was reserved in Red Bluff a 40 mile drive. After complaint they reduced the price but did not need the 1.5 hour driving during move day. Then when arrived they only had a 20 foot truck instead of 15 foot. The truck was way more difficult to drive. The Uhaul center was not sympathy. "it just happens, can't control it" Will never use them for a one way again.
