U-Haul® Reviews
Don’t use Budget. I went to pick up the truck from Budget with my confirmation number. They said they didn’t have one that size for over a week. They offered me one 4 ft shorter which wouldn’t fit our items. I asked for the larger truck sitting outside and they said it was reserved. What about my reservation? She just said sorry I don’t have one. Customer service said they would find one for me and asked how far I was willing to drive. They put a rush request in and no one called me back. U-Haul across the street took care of us immediately.
I truly love the company as being one of the better and available diy moving companies around. Loses one star because size of truck and how much can be moved is not accurate. Had to leave things behind from apartment because not all fit in truck even though truck size was specified for that size apartment.