Our stuff was transported on time, safely, and in great shape. As long as we didn’t have to make any changes or need customer service, it was great. If we needed ANY customer service, it was a challenge and the app… the app is virtually worthless and slow to make any changes or do anything but make an initial reservation.

The lady who help me, saw that the truck I rented wasn't cleaned so she had to clean it before I drove off with it.

Good experience overall, required 2 trips with the 10 foot truck. A bigger truck may have been needed.

expensive and truck and big blind spots for driving

15' U-Haul truck and Auto Transport trailer (for a Prius). U-Haul was good and flexible enough to handle a few mid-course changes during our move.

Uhaul had my truck ready and eveything fit inside.

Renting a Uhaul truck definitely saved me more money. However, working with Uhaul to get the truck was tad frustrating -- customer service. If you have the money, just go with the moving company.

Rented 15' with auto carrier. Entire experience was good. Relatively new truck, nice box, drove well, and towed trailer nicely. I would use them again --- Paragon in Lake Havasu City & U-Haul regional planners.

The trailer lights went out and cost me a day.

U-Haul provided me with a truck that had known issues. The mechanic at the pickup site snickered as he asked me if I was traveling far, proceeded to reset the vehicle diagnostic code with his scanner, and allowed me to drive the 26ft moving truck with an attached car hauling trailer across country "2100 miles" even though I asked for another vehicle. The truck had little power, spit and sputtered under Excelleration, and the fuel milage reflected a vehicle that was not fully operational.

Very discriminatory, The lady at UHaul wanted to give everyone else a truck but not me and very upset when I said she is discriminating me. She said she will have to make me leave the premises. However, when I called customer service, they arranged for another truck at another location

U-Haul Palencia was super. Stephen took great care of me and it couldn't have been smoother.

I brought the household to Philadelphia from Pittsburgh for an unload and carry. I think that, 'We pick Things Up and Put Things Down' could have provided better equipment for them, but the crew said "No Problem" and did the job. The owner, Karim, was good, I lost no time, nothing was damaged, so no complaints

The trailer lights stopped working, so I had to wait for the roadside assistance. The guy was great, but I lost time and had to get a hotel.

I was happy the antique made it all the way through the move without breaking down.

Good job of location the truck size I wanted in a very busy season.

U-haul was easy to deal with. I had to keep the truck longer and it was not much more per day since I was not adding miles.

Nice customer service at the Fernandina Beach, FL location.

They changed the pick up, drop off and converted my one way trip to a return because “they didn’t have a one way truck”.

There was a little mix up on where the truck was parked, but after that, everything went smoothly.

Ease of pick up and return. Close to Hwy.

James and his crew were awesome! Called to let me know when they would arrive and worked super hard. Would definitely use them again!!

They were efficient and offered to help set up.

Although I booked 24/7 pickup option which was mobile and self directed, turns out this was not actually an option at the location I booked through online.

Nakhia in McDonough GA was exemplary in helping us get our trailer in less than 20 minutes. The hitch was much improved over the last time we rented and much easier to pull without worry. Would definitely use them again.

Truck was ready to go when I arrived, overall great service

Never a let down. Perfect move from Florence, SC to Simpsonville SC

Truck was fine. Had less than half a tank of gas when I picked it up.

Truck was available, but not too close, and the lots that were close never answered their phones or returned calls. Had to call the central number for help, which they happily gave. Also...the 24/7 pickup sounds like a great idea, but their app is a 100% pain in the butt. I had used that same EXACT app nearly four years ago and all the bugs and bad UI is STILL there. It is very time consuming and in some place is confusing and makes no sense. FIX THAT! It's 2023 U-Haul! And their size estimator sucks. Had to get an additional trailer, which I found out was pretty much how it goes with them. And it was freaking expensive for a one-way (which I can understand to a degree). All that said, the equipment was clean enough and did what it was supposed to do.

great truck to drive

We rented two trucks and a car carrier. The folks at all the rental places were nice and helpful.

The 26 foot truck was clean and in good working order. It was stuffed. It was very hard to turn taking 2 1/2 revolutions on the steering wheel to make a 90 degree turn.

smooth rental as usual. I have used this rental company many times in the last ten years. Reliable and decent trucks.

Typical UHaul Truck Rental, but the people I rented it from were quick and efficient.

Easy in and easy return.

The truck was great, clean, mechanically sound, just the right size, comfortable and fuel economical as well as reasonably priced rental. However, the new after hours pick up service left much to be desired. It was quite frustrating and took an extremely long time, over an hour- with two tired girls in the car.

Just a standard 20ft moving truck. The UHAUL app never works or shows booked reservations in the app, but they can usually help at the physical location.

The truck was good. It drove well and sucked allot of gas, but at least it was unleaded and not diesel, but the licensee failed to assist in any way. The truck was empty of gas and I was afraid I might not make it to the gas station! A $29.75 gas credit for me cause it was empty!!! And bring it back with a quarter tank, like I can make such fuel consumption calculations as I'm driving. This is what POed the most. The windshield was so full of bugs I had to clean it before driving. The licensee failed to show me any functional aspects of the 26 ft truck. The back of the truck look blown out with a leaf blower but the cab was clearly not. Oh ya, it's the big truck out there! We'll see if I get credit for fuel if more than a quarter tank in the truck when I turn it in!! I guess I can put up with this BS since Penske wanted +$1,000!!

Easy to work with (even on a Sunday) and very affordable!

U HAUL TRUCK WAS DECENT.

Easy and convenient!

I hired a company outside of hireahelper and they did well too.

The U-Haul place I rented from was ok. Not great. (Scenic Hwy, Snellville, Ga) Customer service did not seem to be one of their priorities. The truck itself was old and not in optimal condition. There were no ropes/belts/nets in the truck to secure items during the move. The cab was very high, and extremely difficult for a disabled person to get into. When I returned the truck, I had to wait a long time to check it in.

Good company to work with.

Hard to drive truck, but that was me.

Extremely easy to pickup the trucks and return with the whole process being completed on the phone app.

I've hired UHaul equipment several times. This is the first time the equipment was dirty and smelled of oil; it had less than 1/4 tank of gas when I picked it up. I was afraid I would run out of gas mid-delivery.

The U haul was not at the gas station that was confirmed on my order two weeks prior. I was told to go to a second gas station 15 blocks away and the truck was still not there. I needed to order and pay for a new truck at the second gas station. If I was unable to do this I would have missed my window with the movers and lost > $500.