Good service from Uhaul.

Always smooth sailing with Uhaul. never had an issue

Excellent in-person CS, truly the best

When we arrived for our reservation, the truck was not ready, which was frustrating. The self-service pick-up and drop-off process was more time-consuming and involved than expected, and we still had to track down someone to get the equipment we requested, which should have already been on the truck. That said, it was still quicker than waiting in line. The truck itself was in good condition and performed well; however, the overall experience left room for improvement.

I have used U Haul many times , never had a problem with them.

Brand new truck with only 6K miles on it, drove well, was exactly the size we needed, not more, not less.

The price was great. The truck ran well and made it the full 7 hour drive. The AC and cup holder were broken in the truck which was a bit annoying given we drove it in August. Also, when we went to pick up the truck the lady was grumpy and they didn't have the auto transport that we booked available so they had to send us to a different location to pick it up and to do that they had to modify our booking contract. The change in the contract was an inconvenience for us and I think it actually slightly increased the overall price of our initial booking.

Used a U-haul trailer that was perfect for our needs.

This company was so friendly so helpful. It was quite refreshing

Nice new truck with less than 4,000 miles, that was great....... The downsides - I made the reservation, in person, and requested pick-up at the same place, but I had to go to another location for pick up. Not convenient, and my last pick-up had the same issue......... Also, I ordered a 12 pack of furniture covers but, at pick-up. I was told they only had 5. That made the loading more difficult and had me using towels and bedding in a makeshift approach....... Not happy about that at all.

My Uhaul truck was clean and ready to go and had a loading ramp, which really worked very well for loading and unloading heavier items

Uhaul quickly provided me with a sufficient truck for my needs and was easy to drop off as well.

Easy and add advertised

We did not have any problems with the truck we rented. This was not affiliated with the moving company at all.

The 26' truck says "gentle ride" on the side, and it definitely was not. Prepare to be shook like a polaroid no matter how smooth the road is.

Local company was friendly and courteous. Pick up and drop off was quick and easy.

Check engine came on just as we started and there were some weird noises with the truck but it worked out fine.

While the truck was fine and in good working order the price was more than I was expecting as I thought my per mile charge was going to be less

They always provide good transportation.

The experience went well.

Renting a 26 foot truck was very easy and took less than 10 min to have one reserved.

Had to go to 3 different locations to pick up 2 trucks and a car transport

excellent service on both ends

Got me a good deal and was very attentive to my needs

The truck was clean and ran well.

The U-Haul manager at Silver Spring was wonderful. Very kind, understanding, and professional.

When we got to the UHaul store that we selected because of the proximity to the apartment (moving out) and the house (moving in), we were told that they did not have a truck for us, and sent us 25 minutes in the opposite direction. In addition, we had to pay mileage for this extra drive. Not a good experience.

As usual, U-Haul is far from attentive to customers, including listening to an employee rant to another employee about "F-ing customers" right in front of me and another customer at the counter. They had to take a few minutes break between each mouse click to complain. I finally had to urge them that I had a schedule to keep and ask that they complain later after I leave.

Uhaul is super easy to work with

did it myself. I was handsome, brilliant, but only semi-qualified

After having a mess up with budget truck rental uhals helped me out with a truck. Had to drive out of my way for it but it was worth it to get out of my old place.

Great and fast workers!

The truck performed well for most of the trip. It had a mechanical isuue the last few hours.

Perfect truck and timing and staff and Uhaul Framingham/Southorough line office

Reliable and cost efficient

Pick-up Uhaul was a nightmare and hard to work with. however corporate was really great at allowing an extended time on the truck for pack-out and drop-off was great too!

Pick up and drop off was easy. Size was right for our needs. (20 Ft. Truck)

Had a nice 26 ft van. It ran great even pulling a 16 ft trailer behind it.

professional and polite

On time and on Budget

Ran great and served our moving needs.

I prefer not to share that information

I had requested 60 blankets in my on-line reservation. When I arrived, they said they only had 54 and it's not a guarantee that they will have it on hand even when I scheduled this 2 weeks ahead of my move date. I did not read this in any of the documents nor when they called to confirm did they provide a heads up. At least they had the 54 blankets.

It took longer to check in than it did to get the Cargo truck hooked up. He was really helpful and quick. I was in and out.

Seamless transaction

I requested a four-day rental, which is 96 hours. I arrived on a Thursday, so I was due back on Monday. When I returned the truck, I was charged for an extra day. On top of that, I received an email saying I still had $150 left to pay and that if I didn't pay, I'd be sent straight to collections. Not to mention the fact that the engine was running a bit rough and wouldn't start for one day. How do you expect me to evaluate all of this positively?

Close, affordable rates!

We used a 26 foot Uhaul truck. It worked great and was easy to drive as I have almost no experience driving a large moving truck. My only small complaint is the fuel gauge was only at 3/8ths full when I picked up the truck, so we had to get gas on drive to our new residence which was right over 100 miles away.