Uhaul quickly provided me with a sufficient truck for my needs and was easy to drop off as well.

Easy and add advertised

We did not have any problems with the truck we rented. This was not affiliated with the moving company at all.

The 26' truck says "gentle ride" on the side, and it definitely was not. Prepare to be shook like a polaroid no matter how smooth the road is.

Local company was friendly and courteous. Pick up and drop off was quick and easy.

Check engine came on just as we started and there were some weird noises with the truck but it worked out fine.

While the truck was fine and in good working order the price was more than I was expecting as I thought my per mile charge was going to be less

They always provide good transportation.

The experience went well.

Renting a 26 foot truck was very easy and took less than 10 min to have one reserved.

Had to go to 3 different locations to pick up 2 trucks and a car transport

excellent service on both ends

Got me a good deal and was very attentive to my needs

The truck was clean and ran well.

The U-Haul manager at Silver Spring was wonderful. Very kind, understanding, and professional.

When we got to the UHaul store that we selected because of the proximity to the apartment (moving out) and the house (moving in), we were told that they did not have a truck for us, and sent us 25 minutes in the opposite direction. In addition, we had to pay mileage for this extra drive. Not a good experience.

As usual, U-Haul is far from attentive to customers, including listening to an employee rant to another employee about "F-ing customers" right in front of me and another customer at the counter. They had to take a few minutes break between each mouse click to complain. I finally had to urge them that I had a schedule to keep and ask that they complain later after I leave.

Uhaul is super easy to work with

did it myself. I was handsome, brilliant, but only semi-qualified

After having a mess up with budget truck rental uhals helped me out with a truck. Had to drive out of my way for it but it was worth it to get out of my old place.

Great and fast workers!

The truck performed well for most of the trip. It had a mechanical isuue the last few hours.

Perfect truck and timing and staff and Uhaul Framingham/Southorough line office

Reliable and cost efficient

Pick-up Uhaul was a nightmare and hard to work with. however corporate was really great at allowing an extended time on the truck for pack-out and drop-off was great too!

Pick up and drop off was easy. Size was right for our needs. (20 Ft. Truck)

Had a nice 26 ft van. It ran great even pulling a 16 ft trailer behind it.

professional and polite

On time and on Budget

Ran great and served our moving needs.

I prefer not to share that information

I had requested 60 blankets in my on-line reservation. When I arrived, they said they only had 54 and it's not a guarantee that they will have it on hand even when I scheduled this 2 weeks ahead of my move date. I did not read this in any of the documents nor when they called to confirm did they provide a heads up. At least they had the 54 blankets.

It took longer to check in than it did to get the Cargo truck hooked up. He was really helpful and quick. I was in and out.

Seamless transaction

I requested a four-day rental, which is 96 hours. I arrived on a Thursday, so I was due back on Monday. When I returned the truck, I was charged for an extra day. On top of that, I received an email saying I still had $150 left to pay and that if I didn't pay, I'd be sent straight to collections. Not to mention the fact that the engine was running a bit rough and wouldn't start for one day. How do you expect me to evaluate all of this positively?

Close, affordable rates!

We used a 26 foot Uhaul truck. It worked great and was easy to drive as I have almost no experience driving a large moving truck. My only small complaint is the fuel gauge was only at 3/8ths full when I picked up the truck, so we had to get gas on drive to our new residence which was right over 100 miles away.

Efficient and communicative. pickup and dropoff were seamless. Truck performed well

The truck was clean and comfortable. The car transport trailer worked very well for a one way move of 450 miles. U-Haul accommodated my rush requests when PODS called at delivery time to let me know they were unable to deliver but would bring a pod to me 1 week late. My only complaint was the length of time it took for paperwork and that the headlights on new truck do not strike high enough to read street signs at night.

Great Job. Professional experience.

3/5 Stars – Great Employees, Poor Systems We rented a 26ft truck with a 12ft enclosed trailer and 6 dozen moving blankets. The equipment got the job done, but the overall experience was rough—mainly due to U-Haul’s internal systems, not the people. Despite arriving only an hour late due to weather, the trailer had already been reassigned. The lone U-Haul rep on site had to manually rework the reservation and personally guide me—while soaking wet in the rain—as I backed the truck up to the trailer myself. He was juggling multiple customers and a hitch install at the same time. During the light check, we found the trailer’s running lights weren’t working due to a broken wire. Again, the rep did everything he could to help, eventually sending me to another location. That second location couldn’t process a trailer swap in the system but managed to repair the wiring—again, great people, limited by U-Haul’s outdated processes. The trailer also lacked a built-in jack, which made it difficult to detach for loading (luckily I had my own). Drop-off wasn’t smooth either. The mobile app wouldn’t load at the return site, likely due to weak signal, and wouldn’t accept required photo uploads. I left a note and dropped the keys. Thankfully, the team there checked it in the next day without issue. Bottom line: Every employee we interacted with went above and beyond. The problem is U-Haul’s systems, policies, and staffing—not the people.

Pick up and drop off were quick and easy. Price was competitive, location is good, and they're open on weekends. Truck was adequate, but had many hard miles on it.

It was a big truck. Nothing out of the ordinary. Self checkin and check out was a nice feature but honestly don;t know if everyone offers that, although I assume most do.

Used a cargo van. Enough for a studio apt.

Uhaul on Hwy 411 in South Maryville, TN was very helpful. Truck was in good condition and everything went as expected.

No issues renting or driving the 20 foot Uhaul truck, though I didn't expect to get charged a mileage fee on top of the rental charge. Easy checkin and return. Filled it with gas prior to return. It says that the 20ft truck fits for a 2 bed house but it didn't quite fit everything I needed it to (going into a 2 bed apartment), so would suggest going up in size if questioning.

Amazing value! Efficient, professional, and friendly. We asked for things to be loaded in a specific order, which they successfully did, all while also loading h truck securely so nothing got damaged. Highly recommend and we will be using them again in the future!

We needed a bigger truck and had to change company's when size wasn't available with preferred.