U-Haul® Reviews
When we arrived for our reservation, the truck was not ready, which was frustrating. The self-service pick-up and drop-off process was more time-consuming and involved than expected, and we still had to track down someone to get the equipment we requested, which should have already been on the truck. That said, it was still quicker than waiting in line. The truck itself was in good condition and performed well; however, the overall experience left room for improvement.
The price was great. The truck ran well and made it the full 7 hour drive. The AC and cup holder were broken in the truck which was a bit annoying given we drove it in August. Also, when we went to pick up the truck the lady was grumpy and they didn't have the auto transport that we booked available so they had to send us to a different location to pick it up and to do that they had to modify our booking contract. The change in the contract was an inconvenience for us and I think it actually slightly increased the overall price of our initial booking.
Nice new truck with less than 4,000 miles, that was great....... The downsides - I made the reservation, in person, and requested pick-up at the same place, but I had to go to another location for pick up. Not convenient, and my last pick-up had the same issue......... Also, I ordered a 12 pack of furniture covers but, at pick-up. I was told they only had 5. That made the loading more difficult and had me using towels and bedding in a makeshift approach....... Not happy about that at all.
When we got to the UHaul store that we selected because of the proximity to the apartment (moving out) and the house (moving in), we were told that they did not have a truck for us, and sent us 25 minutes in the opposite direction. In addition, we had to pay mileage for this extra drive. Not a good experience.
As usual, U-Haul is far from attentive to customers, including listening to an employee rant to another employee about "F-ing customers" right in front of me and another customer at the counter. They had to take a few minutes break between each mouse click to complain. I finally had to urge them that I had a schedule to keep and ask that they complain later after I leave.
