U-Haul has no regard for their customers. The truck was in good condition. Customer service through U-Haul (800 number) is terrible. Local customer service at independent operator was alright. I chose U-Haul because they are well known, but I probably will try to use Ryder or Penske next time. During the ordering process on the web, U-Haul tries to get you to hire helpers. This (eventually) takes you to MovingHelp.com (powered by U-Haul). That site is terrible. For example, there is no contact phone number. The guys I tried hiring there never showed up. That let me to HireAHelper.com which worked out well.

Uhaul customer service is never great, but tends to be adequate. I firmly believe that they stay in business solely as a result of local moving costs.

This worked out really well for me. I rented a truck, loaded it with help from my parents, then they drove it while my spouse and I drove my car. At the end I hired helpers to unload, which was a good idea because carrying things upstairs is much harder than carrying them downstairs! Everything about U-Haul goes smoothly -- the boxes and packing material is great, the trucks are great. Note that the U-Haul packing tape is inferior to Scotch packing tape.

WORST SERVICE IVE EVER HAD WITH A COMPANY. Sent me to the wrong location to pick up the truck, couldn't access the keys, truck was hidden in the back with now way to tell which one was mine.

They didn't have my reserved truck! I had to come back 3 hours later and pick up another one. This threw a huge wrench in my moving plans.

Worked as it is supposed to and was not expensive. Both pick-up and drop-off were easy. I had no problem at all.

The truck was ready for us when we arrived and pickup and return of vehicle went smoothly. Size is deceiving because the truck held an amazing amount of furniture and boxes. I would definitely use them again.

U-haul at West End are awesome, courteous and helpful.

decent equipment. last minute change required an additional 2 hour inconvenience for truck pickup

Truck in excellent condition. Good service on pickup and very easy no hassle return.

Easy to rent and moved what we needed.

Truck I rented wasn't available at the reserved location. I received a call the day before and had to drive 20 miles and an hour later for my truck. Uhaul has problems.

Awesome. Was able to fit all our stuff and moved to a different place.

Had some small issues but they were resolved immediately. Great customer service.

The truck was ready as scheduled although it was a very busy weekend for truck rentals.

easy pickup. easy drop off. no problems driving. the truck was in good shape.

This was a 26' truck for a 2-bedroom apartment (largish apartment), but was way too big. Lots of leftover space when loaded, but ok. Uhaul changed the pickup location the evening before I went to my desired pickup location (at 7am) only to find out that the truck was at another dealer 7 miles away. They sent an email the previous night, but didn't call. I was busy packing not browsing through emails then, so I didn't see the change of venue. To his credit, the manager at the preferred store was cleaning out another truck for me to use, but I had already gotten on the phone to get a ride from the one location to the other and didn't hear him say he would to that for me. The official truck was a big "screw you" to whichever location got it. We did the walk-around, and the guy told me to note any locations with damage that weren't already marked with an "X". Well, there were several hundred X's on the truck if not more. There was one long scrape along the top edge on one side that wasn't marked, and we noted that. What I didn't see and he didn't remark about it was that the top of the truck was damaged and patched with aluminum tape, and that it would leak. Well, one rainy drive later, and I found water on my stuff. Luckily, we bagged the important and delicate stuff, but the road grime on it all wasn't too nice. I found his note on the backside of the form and his comment that I had been told about the patch. Nope. We also couldn't get into the yard of the receiving Uhaul dealer since they were not open at the time I was supposed to return the truck, but luckily there was a broken gate in the back and ultimately, we returned it ok, but not without lots of phone calls and "I can't help you's" from friendly staff and after-hours customer service agents. Anyway, all's well that ends well I suppose, and the move was fine, but lots of details were not very well handled. We usually do a Uhaul trailer, but our cars don't have trailer hitches now, so the big truck was our option both ways on this trip. We just picked them because we always seem to use Uhaul when we do it ourselves. An interesting tidbit: when booking online, pick a backwater drop-off location where Uhaul doesn't want to receive a truck after a one-way trip and they'll offer you a very good discount to drop it at a more reasonable location (one that you'll most likely prefer too). A little experimentation may save you 30% like it did for us.

easy pick up and drop off. clean, new truck.

Erica was very nice, helpful, and thorough. We picked up boxes the day before our move and she recognized us the next day when we came to get the truck. She was on point and very concise. I appreciate that.

Everything worked well, truck was easy to drive.

i made reservations a month in advance for the truck. It was ready when the pickup date came. Took only a few minutes in the store and I was on the road. Great experience.

U-Haul in Foley, AL was great! The staff was friendly and helpful, and the equipment was clean.

This was a large, efficient company with hundreds of trucks. Big investment, well run. In and out in minutes. Located on Boulder Hwy., at College St., in Henderson, NV. Why go anywhere else? This was too good to believe.

We were able to rent our 15' truck at a weeks notice and received excellent service.

Got me what I needed.

Truck was fine. Didn't speed up too well but did the job.

Customer service was excellent when I booked the truck but I was called the day before I was to pick up the truck that the size had been upgraded and would have to be picked up at another location. Not too big of a deal until the charges were increased and not at the agreed upon price with the original booking person. The person at the pick up location was polite about it and had to call his supervisor to get the matter straightened out and the price corrected. Drop off was fine. Gentleman even called the car rental place for me. I didn't have any problems with the truck except one. With my bad knees it was hard to get up into the cab. Poor guy at the pick up location had to get a stepladder for me to use. I had to bring a step stool to use during my 6 hour trip and rely on the kindest of strangers to hand me the step stool once I got back in the cab. All rental truck companies might want to think about adding that extra step to these high cabs. Some of us aren't as young and flexible as we used to be. I was leaning towards two companies and U Haul was selected because of the great customer service when it was booked. I'd probably use them again but I hope I never have to move again.

Clean truck, great customer service, free mileage included. Highly recommend.

Truck had shifting problems

Aside from having to pick up from a different location than promised everything worked out OK.

Everything went well with the 20 foot U Haul truck we rented.

very quick and easy, cheap and no hassle.

Easy pick-up and drop off....

Was what I expected...a truck rental.

Everyone at the UHaul rental place were super-helpful and friendly. I would recommend them and use them again.

I don't think you can go wrong with Uhaul. Just don't expect the equipment you want on short notice. Always place a reservation the ensure you have what you need. The truck we had was pretty new with only 19,000 miles. Customer service has always been good with Uhaul. We chose due to convenience and pricing. Yes we would use Uhaul again.

I rented two 20' trucks. Cabs could have been cleaner, but everything worked great. The manager at pickup and dropoff was very courteous and helpful. I called in a panic for a second truck the 800 phone staff was very helpful.

My truck was ready as promised and check in / out was quick and easy!

We used Extra Attic in Sugar Hill. What a great experience - very friendly and accommodating to our needs. Thanks to Mack and Harvey!

Helpful. Good equipment. Easy to use

Easy, clean, helpful and very quick with no hassles.

Great! Van was there ready for pick up, quick check in and check out.

Got the exact van I requested. The 24 footer was easy to drive and did the job. A 27 footer would prob have cut one or two runs off the move but would also have been a lot more cumbersome. Excellent price compared to some other companies. Was the van pretty? Not particularly but it was smooth, had air conditioning, and did the exact job I needed. No complaints at all and would do it again.

Truck was in good condition and check in /check out process was smooth. Would recommend checking in online beforehand to complete paper work and minimize time at pickup.

The 26 foot truck was older. It has a oil level dash light illuminated when I picked up the truck and was advised that they had checked it out to be a sensor, and they verified the oil level. The suspension was poor. The brakes squealed during breaking, and I observed heat cracking on the front rotors. The breaking was adequate, but would have traded the truck if schedule and availability had allowed. The pickup location in Orlando and the drop off location in Gainesville GA were extremely polite and helpful.

Rented a 12x6 trailer. so far so good.

Uhaul sold me boxes & wrapping supplies, plus the 20ft. rental truck. I had no complaints.

Was not able to get the truck until late and the car hauler had to pick up the next morning. I had to call and reschedule the loaders.