Great service all the way around. This truck was a bit older than ones we've previously rented but it was fine.

Went to Naugatuck. Truck was there right on time. It was clean and running well. Very happy with the service person. It was a small move with movers, so it needed to go well.

It was fine. The location is kind of a pain to get in and out of.

We have rented trucks and trailers before and never had a problem. The company was fine on both pickup and deliver. The offices were easy to find. The trailer itself was hard to back up, kept going in different directions.

The cab of the 15 foot truck could have been cleaned out. The previous user had either a short haired dog or a cat that shed all over the seats. The truck ran fine.

Quality equipment, easy to use.

We used two different places to reserve and to pick up our truck. It was obvious they could have used further training. They had to change our pickup location and although helpful, the lady did not comprehend completely. Told us the truck would not be available until 4pm but the pickup place closed at noon.

I arrived about 50 minutes after my expected reservation time, however I had "checked-in" online the previous day. When I arrived, I was told that my truck had been given away to another customer. Eventually they gave me a bigger truck for 10 dollars more.

smooth sailing from start to finish

Quality equipment, worked flawlessly, its why I always use U-haul.

Quality equipment, worked flawlessly, its why I always use U-haul.

Standard quality vehicle. Surprisingly comfortable and worked perfectly

not applicable, we obtained the uhaul and were driving it ourselves.

Uhaul worked well for the the size and distance I moved. The truck and trailer were in good condition. Customer service during booking was fair. I was not told the booking location would not have the equipment I needed until I arrived to pick up the equipment. I chose Uhaul because I have used them successfully in the past. I would use them again in spite of the difficulty I encountered at one location. Telephone customer service is great. I even had a follow-up call the next day to see if everything was going well with my move.

Friendly and efficient.

Very efficient. Since I was doing a haul from Davis to Roseville and returning the truck to Davis, they gave me a per mile rate that made it very worthwhile. I would definitely recommend them

the car dolly was ducked tape to hold the lights on the fenders

U-Haul is a nightmare. Truck was not at pickup location. When U-Haul was contacted, they told me that my pickup location had changed to a place 10 miles down the road. On the way to the new location, they sent me a text telling me this. Drop off was just as bad. They said it was a truck rental place. It turned out to be a pawn shop in a strip mall.

I rented a small enclosed trailer. The tongue of the trailer was waaay to long. It did not have a wheel to drop in case I had to take the trailer off the hitch of which I had to on a few occasions. I had to purchase a jack in order to take the trailer off my trailer hitch. I have a fairly large truck and a trailer with a 6 foot tongue (waste of parking space) made it difficult to park/back up in a fairly tight driveway. Had the tongue been shorter, parking/backing up would have been so much easier. The gentleman that I rented the trailer from complained that he had thrown his back out on a number of occasions having to lift the trailer to put on the truck hitches. Being of small stature there is no way I could lift the trailer without the jack I had to purchase.

The rental truck was confirmed for pick up in Castroville, California in the early afternoon of July 7. However, late that day I was notified by phone that the truck would be ready in Gilroy the next day. When I got to Gilroy, there was no truck. After much time spent on the phone talking with management, I had to drive to Fremont, a 3-hour round trip from my home, to pick up a truck. All of this caused me not only a great deal of stress, but it also delayed my move by over 24 hours, which caused me additional problems. I will never use U-Haul services again.

They did not have pads had to go to a second location for those but it was on my way to work so no big deal.

The U-Haul location was pretty mom and pop. Nothing fancy. Facility grossly unkept. Reservation system was terrible. My reservation (despite doing check-in prior to arrival) had to be cancelled and re-done because the U-Haul location didn't have an updated system. I waited almost 30-minutes to get out the door despite me doing the check-in before arrival.

Excellent, easy to work with!

Easy rental process.

Had what I wanted when I wanted it. Quick service, IN and OUT in a snap.

The Uhaul, Inc. on highway 5 in Douglasville, GA have terrible customer service. You you are going to rent truck for distance driving, do not rent from this Facility.

Truck was in great condition, I was able to pick up on time. Only negative was-my truck pick up location was switched on me and I was not informed; I found out moments before pick up when I called the company I was under the impression that I was renting the truck from and the owner informed me that she was closed for the day. I had to call Uhaul to get the updated information.

26’ truck was pretty beat up but did fine. Took off 1 star due to lousy attitude of the attendants when returning the truck. Price was very fair.

U haul was a pleasure to work with. Everything so easy.....which is extremely rare these days. J&L movers/Hire a Helper was also an easy experience.

I had a bad experience with UHaul about 20 years ago (their truck literally caught on fire) and I have not used them since. But they were the only truck rental company that would let me haul my boat behind the truck. The truck was awesome and did a great job of hauling our 25' boat. The checkout process was so easy as well. All in all it was a great experience.

Must use Uhaul.... they are too good!

The van was great and clean, but the moving company took care of the rest.

Good truck, clean, drove well. No issues getting truck or turning in.

The UHaul truck and car dolly were ready to go at the Pack-n-mail location.

The truck was fairly new, clean, and easy to drive.

They were on time and worked hard.

We have always used Uhaul for our moves and will continue to use them. They are easy to work with, their trucks are always clean, and the booking process is simple.

Everything went well but the truck was not easy to drive. It had a problem in the direction. We informed about it when we returned the truck

U-Haul has no regard for their customers. The truck was in good condition. Customer service through U-Haul (800 number) is terrible. Local customer service at independent operator was alright. I chose U-Haul because they are well known, but I probably will try to use Ryder or Penske next time. During the ordering process on the web, U-Haul tries to get you to hire helpers. This (eventually) takes you to MovingHelp.com (powered by U-Haul). That site is terrible. For example, there is no contact phone number. The guys I tried hiring there never showed up. That let me to HireAHelper.com which worked out well.

Uhaul customer service is never great, but tends to be adequate. I firmly believe that they stay in business solely as a result of local moving costs.

This worked out really well for me. I rented a truck, loaded it with help from my parents, then they drove it while my spouse and I drove my car. At the end I hired helpers to unload, which was a good idea because carrying things upstairs is much harder than carrying them downstairs! Everything about U-Haul goes smoothly -- the boxes and packing material is great, the trucks are great. Note that the U-Haul packing tape is inferior to Scotch packing tape.

WORST SERVICE IVE EVER HAD WITH A COMPANY. Sent me to the wrong location to pick up the truck, couldn't access the keys, truck was hidden in the back with now way to tell which one was mine.

They didn't have my reserved truck! I had to come back 3 hours later and pick up another one. This threw a huge wrench in my moving plans.

Worked as it is supposed to and was not expensive. Both pick-up and drop-off were easy. I had no problem at all.

The truck was ready for us when we arrived and pickup and return of vehicle went smoothly. Size is deceiving because the truck held an amazing amount of furniture and boxes. I would definitely use them again.

U-haul at West End are awesome, courteous and helpful.

decent equipment. last minute change required an additional 2 hour inconvenience for truck pickup

Truck in excellent condition. Good service on pickup and very easy no hassle return.