Needed the truck a second day. UHaul told me it was reserved to have it back by 1pm. Charged me for 24 hours rental when only used 5 hours. No one ever picked it up in the afternoon. Could really have used the truck for one more hour.

They were great in dealing with me, professional in handling my case and that of the theft of my dolly. They did a great job and their vehicle was in good order and clean too.

Trailer was not available at my preferred pick-up location. They did not have all blankets I ordered; however, they did not charge me for what they provided.

Rental experience was fast and easy

The equipment we needed available and ready to go when we needed it. This was available locally which saved us a lot of miles.

The agents at annex storage in Newnan, Ga were very helpful. They took time to locate the appropriate size truck for my move.

Friendly and very helpful.

Uhaul came through for me with the right size truck, for a last minute job move to another state, on a holiday weekend. The truck was easy to drive, clean, and the pickup team was so helpful! As a girl driving a 20 ft truck across 3 states, the techs getting me prepped made me feel so comfortable and gave me tips on driving. The only catch, the price was twice that of Budget (but Budget could not guarantee me a truck the day i needed it).

The Uhaul cargo van was very clean, easy to drive, and just the right amount of space to transport our belongings. Online reservations and check-in made the process a breeze. The staff was very helpful during pick-up and drop-off as well.

The air conditioner went out, but U-haul made an adjustment.

Nothing spectacular - it was a rental truck and was fine

Brand new 26ft Ford Truck was a pleasure to drive!

The reservation process is a nightmare. Online "bookings" are not confirmations, and my online booking could not be honored. I was initially charged for a 24 hour truck even though I told them I would only need the truck for 6 hours. They told me that there were no more trucks available at the $29.95 in town rate, so I had to be charged the 24 hour rate. Prior returning the truck, I received a strange email stating that my return location had changed "in response to our conversation". I did not speak with anyone asking for a change of location. I returned the truck to the original location, and had to see someone at the check in desk. Uhaul is getting 2 stars instead of 1 because the person checking me in gave me the more reasonable rate since I had the truck only for 6 hours and let me check the truck back in even though the return location had been changed. Our 15 ft truck worked well for a one bedroom apartment for 2 people. 6 hours was a rush, but 8 would definitely be do-able.

Excellent equipment 10 foot truck.

Ryan was very helpful.

they gave me a brand new truck that ran and handled great.

Everyone at Uhaul was very polite, communicative, accommodating. They were great!

Was very helpful in the rental of our 15' truck. Truck was clean, and traveled as well as a truck can run. No problems. Would use them again.

I would definitely use the same facility again. Well worth it- They were great!

Rented a 20 Foot truck and full vehicle transport. Equipment worked great and was very dependable!

We used a 26 foot truck. The truck was clean and in good shape but drives and rides "like a truck" very uncomfortable. I would use uhaul again. It was an easy pick up and drop off after the job.

The truck doesn't hold even close to as much they say it will

New truck was great, the 26 foot I rented handled like an SUV.

The lady really tried to help me after two moving help companies bailed.

Everything was going well but when we unloaded there was a lot of water damage in the center of the load. Local drop off said the truck was fine. It's a mystery!

WE RENTED THE TRUCK AND THEY UNLOADED IT.

Paul, at the rental place we used was very nice & quite helpful. Willing to go out of his way to help us. I give him an A+.

Help in selecting the right size trailer

Perfect transaction.

The truck was the right size for this job and was easy to drive.

Their app was super easy to use.

Uhaul has an Express Check-In which is really not an Express Check-in, more like a Express data-entry. Had to wait in line for 30 minutes. However, the Desk Representative was quick, thorough...! The location of the Uhaul was so close to both my condo and Public Storage.. Couldn't beat it. Truck was clean worked well. For that area the Uhaul store does a tremendous amount of business... Great Service, Great people...

A 17' truck was the right size for a one bedroom move with several large pieces of furniture. Wait times at the Uhaul branch I was at were a bit long for service but otherwise it's your standard run of the mill national moving company.

15 foot truck was clean. Affordable. Available when requested. Young woman in front was courteous and efficient. We used the U-Haul at 2842 Washington St, Waukegan, IL 60085. Look for the Alpha Auto Glass sign on the north side of the street or you might miss them.

Neighborhood UHaul on Horseshoe Pike near Coatesville. They were very nice, changed my order on request, explained their process and were just very nice to deal with.

very good and professional

I waited over an hour in line. They workers were as people were talking about things they were not satisfied with and the workers appeared to not care. They brushed a lot of things off and had no respect for reservations. I ended up being late to meet my movers due to the long wait. The workers just really had poor customer service skills. There was one worker who came in after I waited over an hour and he got me checked in under 5 minutes and right into a u-haul. Why the other workers were struggling so bad? He needs to be training the other workers. Oh, one thing though, I was given the u-haul truck with the gas tank on empty... had to use some of my miles to rush to a gas station when they had already made me late for my movers.

Nice truck and easy to drive even when loaded to the max!

Have used U-Haul before and this specific location (Ocoee, FL) is great. They are professional, polite, and get you in and out in a flash.

Easy to pick up, drive, and return.

They were great. Nice guys and arrived on time. We went over time but they made sure the heavier items were put in first.

I reserved the truck a few days ahead of time and it was clean and ready to go when I arrived.

High mileage 28 ft. truck was a little ruff.

Worked very well. Have used them for over 12 years!

Getting the truck too way too long. Felt there should have been more interaction with the employee and us and more personable with more info given then just having to sign forms.

truck exactly the right size

I always use Uhaul.... I find their web site somewhat klunky but I've never had a problem getting what I need.

The manager at Sarasota Uhaul made excellent suggestions to assist us with the move. The 20' truck was a good size - could have possibly had a slightly bigger one but it was all we could handle. We would use them again.