U haul reservation system is not accurate and does not meet the needs of customer looking to secure a particular truck on a particular day. Need to re-thing the process when renting a U-Haul truck.

Able to handle a last-minute reservation when an arrangement with another company didn't happen, and provide supplies on a moments notice. Saved the day!

Easy to rent and truck was great.

Very convenient one way move option

size of truck was perfect, condition was good, customer service was excellent. I would use them again.

U-Haul is good at what they do as they've been doing it since long before I was even born! No issues with the equipment or the service.

It was ok... Just wishing that I could have picked up the truck a lot sooner to where I lived.

Excellent U-haul. Ruben was extremely helpful in getting me the correct truck for my moving job. And getting me situated before I drove off. At the end of my trip I could unload the U-haul at any u-haul closest to my home, even in another state.

Easy to rent n hassle

The truck experienced a tire problem towards the end of the trip. One of the rear tires kept losing air pressure. I aired it up and a few miles down the road, the air pressure warning light came on again. I was able to make it to the hotel and contacted roadside assistance then. The service provider came by the next morning, removed the tire and took it to a tire shop. He was told the problem was with the valve and the truck needed to come it. He came back, remounted the tire, told me where the tire shop was and then left. Now the tire problem was mine again. So much for assistance. Then I noticed one of the headlights was out. Contacted the Uhaul rental location in Ft Worth about these issues, received a voice mail from the assistant manager, returned his call and left word with an employee and never heard anything else. Customer service is lacking.

No clear communication that the pick up location could be changed. My 15' truck was cancelled and barely was provided a 10' truck instead. They claim that Fridays are too busy for them to offer anything, despite the truck appointment being made a week in advance on Monday. Extremely infuriating.

Very friendly and helpful

Great condition and very easy to drive.

All went as planned, extending rental to next day was easy and 26 foot truck performed well.

The truck was the perfect size and it was easy to drive it ourselves.

On time with easy online check in and easy drop off.

Truck was ready and fit all of our belongings

Very accommodating and friendly to work with from start to finish.

Very cooperative and efficient

The owner of the Grand Rapids Uhaul on 28th street was a jerk, not helpful. I was overcharged.

U-hual is great as always.

fair truck not at requested location

Picked up my truck in Oceanside CA, the staff there was very helpful and friendly. I was issued a brand new 20 ft. truck (only 500 miles on the odometer). The truck performed flawlessly on the trip to Arizona. The guy at the destination office in Maricopa was very friendly and efficient. A very good experience throughout. I would recommend them highly. I picked UHaul because they were the only company that had an office in Maricopa. I was worried about some of the reviews I read online, but glad I chose UHaul, it worked out great.

I had reserved a truck from Budget; but when I got to their store - no truck. I will never ever try to use Budget again and I am their best advertisement. U-Haul, although a little more expensive, had a truck and moving equipment that I needed. The agent was extremely competent. It was a one way rental and the agent at drop-off was also professional and courteous.

U-haul provided a new truck. Don't believe the words 'your preferred location'. Both for pick-up and drop-off it was their preferred location.

Be sure you go over the charges before you sign off. They tried to charge me for the insurance I declined in my original reservation. They also wanted to charge me $25 for two gallons of gas. The trucks are good but they will try to overcharge you.

I've used Uhaul forever and always will because I've never been disappointed with the service and equipment. Great price and the number of locations to return the truck made this an easy choice

Good quality truck, upfront knowledge given, terms exactly as stated.

Efficient. Great customer service.

UHAUL was incredible- we had to keep the truck longer then expected and they made that work out very easily for us!

Both pick up and drop off went smoothly and the truck ran fine.

They only had one person at the counter I suspect that is to encourage ppl to use the phone app. Hopefully I never move so often I need the app on my phone.

The truck was in good condition. It was the right size for the job. Good customer service. I would use them again.

The U Haul Truck was functional and did the job. It did have 200,000 miles on it...

26' Uhaul was sufficient for the job.

UHaul is great to work with. I suggest getting there a little early. They have improved a great deal and were very well priced, trucks clean and ready-to-go. *Oh! one caution: overestimate the size of truck and the hours of helpers you will need. We overfilled a 17' truck moving from our 900 sq foot apartment without storage. Wow.

The 26 FT, U-Haul Truck was the perfect size for my move. Truck ran well with no breakdown issues.

Not professional as stated.

Easy to use and has efficient

Truck worked well and held a lot.

Never dissatisfied, except the ridiculous price marketing strategy often seen for something like "$29.00" to rent a truck and then it's always like $75 or a $100 with insurance/miles/gas/etc..!!.. but reliable and worthwhile expense on a 20' truck for the day. From experience, always recommend full insurance coverage on any vehicle or truck rental.!!!

U-Haul promised to have a 15-foot truck ready for a one-way trip from Indianapolis to Kansas City, and they did. It was clean and worked well, even though we packed it FULL, while still leaving the house staged.

UHaul got me 1100 miles across the country up steep grades and over the rocky mountains.

Feel that the Uhaul people should have recommended the 26 foot not the 20. we had to rent an additional trailer and still had to leave some things behind

Pickup and drop off was smooth. My movers, Hard Body Haulers, dropped my truck off for me without any issue.

We rented a 15' moving van and it was a great fit to move furniture from a two bedroom apartment. It was super easy to rent and return.

I was glad this compny provided certain incidentals one may otherwise forget, like moving blankets.

Customer service on point, always use U-Haul.