PROs: The Crestview FL folks were friendly and made the reservation process very easy, they had rope, and pads for me to purchase as well. CONs: The Crestview team failed to inform me the insurance/roadside assistance I purchased is void if they don't hook up the auto transport. I informed them Big Foot Movers of Crestview would be hooking it up - no mention this would be problematic if we needed help on the road. Of course, something happened and we needed help. The harness came off one of tires. I was on the phone for an hr with uhaul wherein I was advised I would have to pay $280 to have someone come put it back on since is was hooked up by a uhaul person. I was LIVID. My mom called AAA who sent someone right away at no charge. Second, the uhaul on Metcalf in Overland Park I returned at threatened to tow my car. There was a miscommunication on where the guy told me to park. I was in the middle of having the truck unloaded and would have literally had to take an uber to get back there. Thankfully they didn't.

I have used U-Haul every time I moved and they have always been ready. I never plan to move again but if I do I will call u-haul

Truck in good condition, fit a ton of stuff and was easy to unpack.

I am a regular repeat customer. At least 3 times a year. That speaks for itself.

Trouble with brake light

The truck was clean and easy to maneuver. I can always depend on U Haul and that's comforting!

I have used a competitor on multiple occasions and had serious breakdown problems. This rental was without incident.

So glad to have U-Haul available to use in our move, would recommend them to our friends.

They hooked me up with a truck last minute. Great customer service.

very easy to rent. was informed very well of the process

Showed up on time, worked very hard loading a U-Haul Trailer we rented that we drove to our new house. Would recommend!

The two trucks were clean. We had them for 3 days, while we closed on the two houses.

The situation was kind of weird when we picked up the truck. The trucks were in a fenced in area and it was kind of tricky to get out of it. We were handed the keys and we were on our own. Usually they pull the truck up and have it loaded with the extras you need.

U-Haul was perfect for my moving needs. I was able to tow my 25ft boat for 1200 miles without any problems. The folks in Crystal Lake, IL were extremely helpful.

Customer service was great.

Not impressed with the Uhaul employees or location but happy with the truck and equipment.

All I needed was the trailer from uhaul.

Got a flat and they sent someone within 1-1/2 hours. Very satisfied

Just another truck rental dealer . . . What else can you say??

The truck had good AC and I was greatful that I could plug in my iPhone for music. Cruise control would have been nice though.

Had to travel to three locations to finally get a truck that was ready. Better system is needed to ensure time is not wasted by the customer being rerouted to several locations!

Rented a 26 ft truck, a beast but pretty smooth and stable ride.

Everything went well, no complaints.

The 26' truck worked as expected without any mechanical issues.

Truck was nearby; clean & ready to go!

I reserved online and received the generic confirmation email. Not trusting the process I stopped at the pickup location 2 days before the move only to learn they won't have my truck and I was reassigned to a location 25 minutes away. If I didn't stop in, I seriously question when I would have found that out.

picking up truck on time went as planned. Had to make 2nd trip with truck due to family issues, not due to rental agency.

I used the self check out process which I found pretty easy and convenient as long as you are comfortable using your smartphone. The return process was a breeze as well.

Although my reservation was confirmed the day before, when I went to pick up the truck, the man at the store didn't seem to know what was going on. The truck was there but he had trouble getting the info straightened out. It took a half hour to get it settled. I would have preferred I picked up the truck at a different location.

Although my reservation was confirmed the day before, when I went to pick up the truck, the man at the store didn't seem to know what was going on. The truck was there but he had trouble getting the info straightened out. It took a half hour to get it settled. I would have preferred I picked up the truck at a different location.

Fast and hassle-free transaction.

The Uhaul truck was clean when I picked it up but the windshield was dirty and I had to ask the team to help me clean it a job they should have automatically been done after the previous rental. The manager at the Uhaul store was very nice and professional more so than the customer reps I talked to on the phone. It all got done but customer service with appreciation for the customers business could have been better. I am of the opinion that U-haul is nearly a monopoly but that could change with ever evolving transportation services such as Uber. Uhaul will have to sharpen their business a little or find themselves a vicum of complacency and the changing times

No problems...very easy to use.

great truck..ready upon my arrival...clean.

Very helpful in finding the best closest/cheapest location to drop off. The only thing I recommend is do not detach the hitch once u-haul installs unless you know what you are doing. Mine came detached (luckily when I was entering the haul location for drop-off). This happened because I listened to some people that I needed to detach from my car while unloading at my daughter's apartment complex. I thought I knew what I was doing when I put it back on and I didn't do it correctly. Fortunately, nothing happened, but it could have.

Very good truck in excellent condition and clean.

I've only ever used Uhaul for renting trucks and I'm never disappointed. The customer service is wonderful and they answer all of my silly questions thoroughly and kindly. We got the larger truck because we were worried about being too tight in the 16ft truck and we had plenty of space. My husband drove the 20ft truck across 3 states and said it was totally easier than anticipated. Uhaul is great and we will be using them again as we have used them before.

The truck was fine. Ran well, and the costs were reasonable.

Trailer was not at pick up location, communication poor - Next time I rent from someone else

Could not get the size truck that was reserved. When making arrangements with representive from Uhal, it was set for a smaller, less expensive rental. Upon arrival I was left with no option than a bigger more expensive truck.

You have to read the fine print. Insurance, which we bought, does not cover the upper portion of the vehicle.

Pickup and drop off were seamless. Truck was the perfect size for everything we were planning to move. Vehicle handled well and was in good condition. Have used them multiple times and will in the future.

Great service from beginning to end and the equipment ran like a champ. I had a 26' truck with a 5'x9' trailer for an over 1000 mile journey. It was smooth and effortless.

Easy, clean and efficient rental and drop off.

The truck was terrible to drive. The steering wheel was jitteriness throughout. And on a bumpy road, it was worst. I have used uhaul trucks before, I had a very bad experience this time.

Furniture pads only had 4 in the pack, I was refunded without question. Super quick equipment return!

We always use Uhaul for our moves and it was no exception using them with this one.

Uhaul changed my rental location without telling me and it was miles from my home. Got lost returning truck and rates are too high.