I rented a large trailer. It was very clean and worked out great. It also was very inexpensive.

easy to load, great on gas, and a smooth ride

Very good. Never had a problem with Uhaul move.

Check in and check out processes were smooth and relatively painless. The truck was a beast to drive, but as it was one of the 26-footers, I expected that.

I need boxes and home furnishing moved to a storage unit. The truck was fine, but didn't provide a ramp to easily load heavy items.

Reserved 17 ft truck online to pickup at nearest location to the house. When I did the final online checkin, found out I had to go to a different location 5 miles away. Good thing I didn't live in a really out of the way hamlet. Check out/in was a breeze, the guys working there were really nice.

Uhaul company was very good.

Very courteous and helped us with all our needs.

Thee were minor snafus, but overall competent.

Truck was clean and in good condition. Price was reasonable and time frame was great.

Car Connections (Middletown, DE) is great!!

Normally UHaul does great, but this time around they kind of dropped the ball on a few things. A lot of it goes back to their website and having to reserve some things through the regional coordinator instead of online or over the phone. Our normal preferred office was completely un-helpful. Three stars for the website, five stars for the regional coordinator who pulled things through for us, for a four star average.

Truck was in good condition. The location was incorrect for pick up, but it was only a few miles further and expected.

Truck was clean and ready with a full tank of gas and performed well for our needs.

Truck was fine, no issues

These guys did an outstanding job. I intent to use them again. Thanks so much for doing an awesome job.

I've used them before. Easy to work with. A little disappointed in the length of time it took for the truck to arrive, but the drivers were nice.

All in all the experience was good - different U-Haul locations have more or less helpful staff. The locations in Pittsburgh, PA and Malden, MA were really helpful. Some of the HQ people less so, but overall it was a good experience. Straightforward and relatively simple

U haul reservation system is not accurate and does not meet the needs of customer looking to secure a particular truck on a particular day. Need to re-thing the process when renting a U-Haul truck.

Able to handle a last-minute reservation when an arrangement with another company didn't happen, and provide supplies on a moments notice. Saved the day!

Easy to rent and truck was great.

Very convenient one way move option

size of truck was perfect, condition was good, customer service was excellent. I would use them again.

U-Haul is good at what they do as they've been doing it since long before I was even born! No issues with the equipment or the service.

It was ok... Just wishing that I could have picked up the truck a lot sooner to where I lived.

Excellent U-haul. Ruben was extremely helpful in getting me the correct truck for my moving job. And getting me situated before I drove off. At the end of my trip I could unload the U-haul at any u-haul closest to my home, even in another state.

Easy to rent n hassle

The truck experienced a tire problem towards the end of the trip. One of the rear tires kept losing air pressure. I aired it up and a few miles down the road, the air pressure warning light came on again. I was able to make it to the hotel and contacted roadside assistance then. The service provider came by the next morning, removed the tire and took it to a tire shop. He was told the problem was with the valve and the truck needed to come it. He came back, remounted the tire, told me where the tire shop was and then left. Now the tire problem was mine again. So much for assistance. Then I noticed one of the headlights was out. Contacted the Uhaul rental location in Ft Worth about these issues, received a voice mail from the assistant manager, returned his call and left word with an employee and never heard anything else. Customer service is lacking.

No clear communication that the pick up location could be changed. My 15' truck was cancelled and barely was provided a 10' truck instead. They claim that Fridays are too busy for them to offer anything, despite the truck appointment being made a week in advance on Monday. Extremely infuriating.

Very friendly and helpful

Great condition and very easy to drive.

All went as planned, extending rental to next day was easy and 26 foot truck performed well.

The truck was the perfect size and it was easy to drive it ourselves.

On time with easy online check in and easy drop off.

Truck was ready and fit all of our belongings

Very accommodating and friendly to work with from start to finish.

Very cooperative and efficient

The owner of the Grand Rapids Uhaul on 28th street was a jerk, not helpful. I was overcharged.

U-hual is great as always.

fair truck not at requested location

Picked up my truck in Oceanside CA, the staff there was very helpful and friendly. I was issued a brand new 20 ft. truck (only 500 miles on the odometer). The truck performed flawlessly on the trip to Arizona. The guy at the destination office in Maricopa was very friendly and efficient. A very good experience throughout. I would recommend them highly. I picked UHaul because they were the only company that had an office in Maricopa. I was worried about some of the reviews I read online, but glad I chose UHaul, it worked out great.

I had reserved a truck from Budget; but when I got to their store - no truck. I will never ever try to use Budget again and I am their best advertisement. U-Haul, although a little more expensive, had a truck and moving equipment that I needed. The agent was extremely competent. It was a one way rental and the agent at drop-off was also professional and courteous.

U-haul provided a new truck. Don't believe the words 'your preferred location'. Both for pick-up and drop-off it was their preferred location.

Be sure you go over the charges before you sign off. They tried to charge me for the insurance I declined in my original reservation. They also wanted to charge me $25 for two gallons of gas. The trucks are good but they will try to overcharge you.

I've used Uhaul forever and always will because I've never been disappointed with the service and equipment. Great price and the number of locations to return the truck made this an easy choice

Good quality truck, upfront knowledge given, terms exactly as stated.

Efficient. Great customer service.

UHAUL was incredible- we had to keep the truck longer then expected and they made that work out very easily for us!