U-Haul® Reviews
Picked up my truck in Oceanside CA, the staff there was very helpful and friendly. I was issued a brand new 20 ft. truck (only 500 miles on the odometer). The truck performed flawlessly on the trip to Arizona. The guy at the destination office in Maricopa was very friendly and efficient. A very good experience throughout. I would recommend them highly. I picked UHaul because they were the only company that had an office in Maricopa. I was worried about some of the reviews I read online, but glad I chose UHaul, it worked out great.
I had reserved a truck from Budget; but when I got to their store - no truck. I will never ever try to use Budget again and I am their best advertisement. U-Haul, although a little more expensive, had a truck and moving equipment that I needed. The agent was extremely competent. It was a one way rental and the agent at drop-off was also professional and courteous.
UHaul is great to work with. I suggest getting there a little early. They have improved a great deal and were very well priced, trucks clean and ready-to-go. *Oh! one caution: overestimate the size of truck and the hours of helpers you will need. We overfilled a 17' truck moving from our 900 sq foot apartment without storage. Wow.
Never dissatisfied, except the ridiculous price marketing strategy often seen for something like "$29.00" to rent a truck and then it's always like $75 or a $100 with insurance/miles/gas/etc..!!.. but reliable and worthwhile expense on a 20' truck for the day. From experience, always recommend full insurance coverage on any vehicle or truck rental.!!!
Service was average. Forgot to put my boxes in the truck. Equipment gets D-. Flat tire- it happens, back door spring was so strong I lost my grip and it re-tracked up too fast and jammed . Had to get a crow bar to pry it loose. Then, passenger door window jumped off of strack. Had to pry that back in place.
The trucks they give you for local moves are always super old. Mine was 11 years old and had 160,000 miles on it. That said, it ran fine and nothing major was broken on it. It got the job done and I'd use them again, but don't expect a truck fresh from the factory unless you're doing a one-way move.
This was a good experience. We chose the 26' truck which is the largest they offer. We were only moving out of a 1900 sq ft home and still was unable to get everything in the truck (we do have quite a bit of storage boxes though). Truck was in good condition. Customer service was great and we would definitely use them again.
