U-Haul® Reviews
Normally UHaul does great, but this time around they kind of dropped the ball on a few things. A lot of it goes back to their website and having to reserve some things through the regional coordinator instead of online or over the phone. Our normal preferred office was completely un-helpful. Three stars for the website, five stars for the regional coordinator who pulled things through for us, for a four star average.
The truck experienced a tire problem towards the end of the trip. One of the rear tires kept losing air pressure. I aired it up and a few miles down the road, the air pressure warning light came on again. I was able to make it to the hotel and contacted roadside assistance then. The service provider came by the next morning, removed the tire and took it to a tire shop. He was told the problem was with the valve and the truck needed to come it. He came back, remounted the tire, told me where the tire shop was and then left. Now the tire problem was mine again. So much for assistance. Then I noticed one of the headlights was out. Contacted the Uhaul rental location in Ft Worth about these issues, received a voice mail from the assistant manager, returned his call and left word with an employee and never heard anything else. Customer service is lacking.
Picked up my truck in Oceanside CA, the staff there was very helpful and friendly. I was issued a brand new 20 ft. truck (only 500 miles on the odometer). The truck performed flawlessly on the trip to Arizona. The guy at the destination office in Maricopa was very friendly and efficient. A very good experience throughout. I would recommend them highly. I picked UHaul because they were the only company that had an office in Maricopa. I was worried about some of the reviews I read online, but glad I chose UHaul, it worked out great.
I had reserved a truck from Budget; but when I got to their store - no truck. I will never ever try to use Budget again and I am their best advertisement. U-Haul, although a little more expensive, had a truck and moving equipment that I needed. The agent was extremely competent. It was a one way rental and the agent at drop-off was also professional and courteous.
