U-Haul® Reviews
I don't think you can go wrong with Uhaul. Just don't expect the equipment you want on short notice. Always place a reservation the ensure you have what you need. The truck we had was pretty new with only 19,000 miles. Customer service has always been good with Uhaul. We chose due to convenience and pricing. Yes we would use Uhaul again.
Got the exact van I requested. The 24 footer was easy to drive and did the job. A 27 footer would prob have cut one or two runs off the move but would also have been a lot more cumbersome. Excellent price compared to some other companies. Was the van pretty? Not particularly but it was smooth, had air conditioning, and did the exact job I needed. No complaints at all and would do it again.
The 26 foot truck was older. It has a oil level dash light illuminated when I picked up the truck and was advised that they had checked it out to be a sensor, and they verified the oil level. The suspension was poor. The brakes squealed during breaking, and I observed heat cracking on the front rotors. The breaking was adequate, but would have traded the truck if schedule and availability had allowed. The pickup location in Orlando and the drop off location in Gainesville GA were extremely polite and helpful.
I was told I had a one-month free storage unit; when I arrived at the U-Haul storage place, I was told he didn't have the unit available and it wasn't the first time. I then drove back from Augusta to Waterville and drove around locating another unit I had TO PAY FOR! Then, when I arrived to turn in the truck I was hit with an overage on the mileage charge. NOT GOOD!
The truck was in good condition and was the right size for our move. Customer service was great - very clear and concise. I would have appreciated a quick overview of how to start and drive a 17' truck. The mirrors, parking break, and ignition were all unfamiliar and difficult to operate. I am no weakling. A lesson would have helped. I chose UHaul due to the proximity to my house. Next time, however, I may try a different company.
Uhaul was great - after the initial truck pick up (26 ft) when it was found to be leaking - they found and gave me another truck (from a different location nearby), and the replacement 26 ft truck was brand new, and worked like a dream. Handled easy, rode well, and was very comfortable for our 1150 mile trip. I think Uhaul was the best value at the time - and we'd used them before. The JB Trucking Co we dropped it off with were very nice and it was seamless. I'd use them again for sure and most likely will be.