U-Haul® Reviews
Service was average. Forgot to put my boxes in the truck. Equipment gets D-. Flat tire- it happens, back door spring was so strong I lost my grip and it re-tracked up too fast and jammed . Had to get a crow bar to pry it loose. Then, passenger door window jumped off of strack. Had to pry that back in place.
The trucks they give you for local moves are always super old. Mine was 11 years old and had 160,000 miles on it. That said, it ran fine and nothing major was broken on it. It got the job done and I'd use them again, but don't expect a truck fresh from the factory unless you're doing a one-way move.
This was a good experience. We chose the 26' truck which is the largest they offer. We were only moving out of a 1900 sq ft home and still was unable to get everything in the truck (we do have quite a bit of storage boxes though). Truck was in good condition. Customer service was great and we would definitely use them again.
We used two different places to reserve and to pick up our truck. It was obvious they could have used further training. They had to change our pickup location and although helpful, the lady did not comprehend completely. Told us the truck would not be available until 4pm but the pickup place closed at noon.
Uhaul worked well for the the size and distance I moved. The truck and trailer were in good condition. Customer service during booking was fair. I was not told the booking location would not have the equipment I needed until I arrived to pick up the equipment. I chose Uhaul because I have used them successfully in the past. I would use them again in spite of the difficulty I encountered at one location. Telephone customer service is great. I even had a follow-up call the next day to see if everything was going well with my move.
