Hate their trucks, their ramps are too short, and the lower bed height means they have bumps in the floor so you have to make spacers for your longer items (Couch ,loveseat so they sit level).Will probably use Budget next time.

Equipment was ready on time and in great condition. Perfect as we had such a long way to go. Would definately use Uhaul again!!

The trucks they give you for local moves are always super old. Mine was 11 years old and had 160,000 miles on it. That said, it ran fine and nothing major was broken on it. It got the job done and I'd use them again, but don't expect a truck fresh from the factory unless you're doing a one-way move.

Very easy pickup and dropoff. Truck was very clean and easy to drive.

I've rented from Uhaul before so it was a no brainer to use them again.

This was the only company near me that rented vans, which was as big a truck as I needed. They were fantastic. I had a little trouble with the van initially, and they were easy to work with and accessible by phone. I would use them again.

Great rate for the time needed.

I reserved a truck and it was available when I came to the store.

We rented a truck through Uhaul, but drove it ourselves.

Good truck. Just moving belongs to a storage unit.

This was a good experience. We chose the 26' truck which is the largest they offer. We were only moving out of a 1900 sq ft home and still was unable to get everything in the truck (we do have quite a bit of storage boxes though). Truck was in good condition. Customer service was great and we would definitely use them again.

New equipment performed well on drive from Chicago area to Dallas area. No hassles picking up or dropping off.

Staff in Prescott at the highway 69 location across from Peter Piper Pizza was not very accommodating.

Everything was fine with the truck and our representative was polite and hustling as much as he could. But he was a one man crew at a big center and the wait to pickup the truck was 45 minutes long. That's too stressful on moving day.

I was able to get a promotional discount which helped us out a lot moving our household across states.

Got the truck with a bent rim and flat tire. Took over 5 hours to get it fixed! Otherwise it has been a great experience.

Great experience renting a 26 footer UHaul for our family's move. The process of getting the truck and all the instructions was very seamless. Polite folks at the UHaul location as well. Very personable. We will be going here for our UHaul/storage needs in the future. :)

J&J mini storage in Puyallup. Very friendly man in charge.

Truck reserved not available, received a smaller truck. Front end was worn out, truck all over the road.

balance cost and quality was awesome

Very pleasent and courteous, explained everything very clearly. The truck ran wonderful and the suggestion of renting moving pads worked out perfect. This was a good experiance.

The truck wasn't returned by the prior person so I had to wait around for almost two hours!

Pretty standard really

The gentleman who helped us out was very polite and knowledgeable. Thank you sir for your help.

Saved me half of original budgeted costs.

Great service all the way around. This truck was a bit older than ones we've previously rented but it was fine.

Went to Naugatuck. Truck was there right on time. It was clean and running well. Very happy with the service person. It was a small move with movers, so it needed to go well.

It was fine. The location is kind of a pain to get in and out of.

We have rented trucks and trailers before and never had a problem. The company was fine on both pickup and deliver. The offices were easy to find. The trailer itself was hard to back up, kept going in different directions.

The cab of the 15 foot truck could have been cleaned out. The previous user had either a short haired dog or a cat that shed all over the seats. The truck ran fine.

Quality equipment, easy to use.

We used two different places to reserve and to pick up our truck. It was obvious they could have used further training. They had to change our pickup location and although helpful, the lady did not comprehend completely. Told us the truck would not be available until 4pm but the pickup place closed at noon.

I arrived about 50 minutes after my expected reservation time, however I had "checked-in" online the previous day. When I arrived, I was told that my truck had been given away to another customer. Eventually they gave me a bigger truck for 10 dollars more.

smooth sailing from start to finish

Quality equipment, worked flawlessly, its why I always use U-haul.

Quality equipment, worked flawlessly, its why I always use U-haul.

Standard quality vehicle. Surprisingly comfortable and worked perfectly

not applicable, we obtained the uhaul and were driving it ourselves.

Uhaul worked well for the the size and distance I moved. The truck and trailer were in good condition. Customer service during booking was fair. I was not told the booking location would not have the equipment I needed until I arrived to pick up the equipment. I chose Uhaul because I have used them successfully in the past. I would use them again in spite of the difficulty I encountered at one location. Telephone customer service is great. I even had a follow-up call the next day to see if everything was going well with my move.

Friendly and efficient.

Very efficient. Since I was doing a haul from Davis to Roseville and returning the truck to Davis, they gave me a per mile rate that made it very worthwhile. I would definitely recommend them

the car dolly was ducked tape to hold the lights on the fenders

U-Haul is a nightmare. Truck was not at pickup location. When U-Haul was contacted, they told me that my pickup location had changed to a place 10 miles down the road. On the way to the new location, they sent me a text telling me this. Drop off was just as bad. They said it was a truck rental place. It turned out to be a pawn shop in a strip mall.

I rented a small enclosed trailer. The tongue of the trailer was waaay to long. It did not have a wheel to drop in case I had to take the trailer off the hitch of which I had to on a few occasions. I had to purchase a jack in order to take the trailer off my trailer hitch. I have a fairly large truck and a trailer with a 6 foot tongue (waste of parking space) made it difficult to park/back up in a fairly tight driveway. Had the tongue been shorter, parking/backing up would have been so much easier. The gentleman that I rented the trailer from complained that he had thrown his back out on a number of occasions having to lift the trailer to put on the truck hitches. Being of small stature there is no way I could lift the trailer without the jack I had to purchase.

The rental truck was confirmed for pick up in Castroville, California in the early afternoon of July 7. However, late that day I was notified by phone that the truck would be ready in Gilroy the next day. When I got to Gilroy, there was no truck. After much time spent on the phone talking with management, I had to drive to Fremont, a 3-hour round trip from my home, to pick up a truck. All of this caused me not only a great deal of stress, but it also delayed my move by over 24 hours, which caused me additional problems. I will never use U-Haul services again.

They did not have pads had to go to a second location for those but it was on my way to work so no big deal.

The U-Haul location was pretty mom and pop. Nothing fancy. Facility grossly unkept. Reservation system was terrible. My reservation (despite doing check-in prior to arrival) had to be cancelled and re-done because the U-Haul location didn't have an updated system. I waited almost 30-minutes to get out the door despite me doing the check-in before arrival.

Excellent, easy to work with!