U-Haul® Reviews
Booking was fairly easy except my reservation changed places and times the day before so I had to make calls to get it back to the time I needed the truck. Customer service was helpful both on the phone and at the pick-up location. I did not compare pirces, have always used U-Haul. Truck was in decent shape, kind of older, but adequate for my needs. I will definately use uhaul again as they are always accomodating.
I used Uhaul twice in 2013 and had very positive experiences both times. I used a box truck for the first move and a pull behind trailer for the second. The customer service for the pull behind was exceptional as I moved to another state and needed to figure out where to drop it off. I would use Uhaul again and I would recommend them to friends.
In a Snap Movers...extremely poor service. Young, Inexperienced and lazy workers. Despite several calls indicating ehen I would artive at site, they arrived nearly two hours late but charged me full price. Vicky promised refund but refused to answer my calls. They changed their phone number so I could pursue issue. Run...don't walk from this moving company!
We had an excellent experience with Hire a Helper and My Philly Movers on all counts. We initiated the move online and then booked by phone. Calls were returned quickly. We had filled a UHaul truck, which had to be unloaded by the movers from My Philly Movers. The movers were prompt in arriving, they were friendly and personable, and they worked efficiently. We would definitely use them again.
The booking and customer service was excellent. We rented a 12' truck and everything was as expected. The only downside was that there weren't enough drop off spots at the drop off location we had selected so we had to drive out of our way to drop the truck off after the move. Understandably, it's not the number one thing you want to be doing when you're finished moving.
The company decided to downgrade my truck without telling me while also pushing back my start time by 4 hours. Thank goodness I had the sense to call them the day before the move to confirm my details. Once I got mad enough and got a supervisor on the phone they made things right by upgrading my truck for free and allowing me to pick it up on time.
I used online and phone booking. The phone booking was very friendly and helpful. The guy at pick-up was kind of a frat boy, but did his job well. Their prices were way cheaper than competitors. The truck was a good condition, especially the can. I chose them strictly on price. I would use them again. Interesting tidbit , their hand truck is too heavy to easily take boxes up stairs.
