U-Haul® Reviews
I used Uhaul twice in 2013 and had very positive experiences both times. I used a box truck for the first move and a pull behind trailer for the second. The customer service for the pull behind was exceptional as I moved to another state and needed to figure out where to drop it off. I would use Uhaul again and I would recommend them to friends.
I used online and phone booking. The phone booking was very friendly and helpful. The guy at pick-up was kind of a frat boy, but did his job well. Their prices were way cheaper than competitors. The truck was a good condition, especially the can. I chose them strictly on price. I would use them again. Interesting tidbit , their hand truck is too heavy to easily take boxes up stairs.
The booking and customer service was excellent. We rented a 12' truck and everything was as expected. The only downside was that there weren't enough drop off spots at the drop off location we had selected so we had to drive out of our way to drop the truck off after the move. Understandably, it's not the number one thing you want to be doing when you're finished moving.
In a Snap Movers...extremely poor service. Young, Inexperienced and lazy workers. Despite several calls indicating ehen I would artive at site, they arrived nearly two hours late but charged me full price. Vicky promised refund but refused to answer my calls. They changed their phone number so I could pursue issue. Run...don't walk from this moving company!
The company decided to downgrade my truck without telling me while also pushing back my start time by 4 hours. Thank goodness I had the sense to call them the day before the move to confirm my details. Once I got mad enough and got a supervisor on the phone they made things right by upgrading my truck for free and allowing me to pick it up on time.
I reserved a truck online and they switched the location to a sketchy place 20 miles away instead of the location right down the road that I requested. They ran out of furniture pads that I ordered 2 weeks earlier and didn't have the mattress bags I ordered online either. The truck was great. It fit our stuff and ran well. And the drop-off location was very nice, too.
