U-Haul® Reviews
In a Snap Movers...extremely poor service. Young, Inexperienced and lazy workers. Despite several calls indicating ehen I would artive at site, they arrived nearly two hours late but charged me full price. Vicky promised refund but refused to answer my calls. They changed their phone number so I could pursue issue. Run...don't walk from this moving company!
I used online and phone booking. The phone booking was very friendly and helpful. The guy at pick-up was kind of a frat boy, but did his job well. Their prices were way cheaper than competitors. The truck was a good condition, especially the can. I chose them strictly on price. I would use them again. Interesting tidbit , their hand truck is too heavy to easily take boxes up stairs.
The booking and customer service was excellent. We rented a 12' truck and everything was as expected. The only downside was that there weren't enough drop off spots at the drop off location we had selected so we had to drive out of our way to drop the truck off after the move. Understandably, it's not the number one thing you want to be doing when you're finished moving.
I reserved a truck online and they switched the location to a sketchy place 20 miles away instead of the location right down the road that I requested. They ran out of furniture pads that I ordered 2 weeks earlier and didn't have the mattress bags I ordered online either. The truck was great. It fit our stuff and ran well. And the drop-off location was very nice, too.
I had reserved my truck one month in advance but ttwo days before was told I would need to pick up my truck 20 miles away and then the day before was told I needed to pick it up 40 miles away and not until the afternoon. the first person I spoke with was very rude and unhelpful. The second person did make it possible for me to pick up my rental in the morning but still 40 miles away. I was disappointed in their lack of regard for my needs and the fact that reserving ahead of time does not guarantee your reservation or location. I am not sure I would use them again and would not recommend them or to count on your reservation.
