U-Haul® Reviews
UHaul's customer service was the worst!! They changed my place of pick up & then they wanted to charge me an extra $100 to change the drop off place. They were rude & unprofessional. One customer service representative didn't even want to give me her name. It was one of the worst experiences ever!!!
Uhaul self-move truck is really the best value for your dollars when moving a long distance. Combined with Freight Angels loading and Little Guys unloading, this makes the self-move much easier. My only complaint is the staff at the Uhaul center that I picked up at (Middleton, WI). They were impatient, rude, and disrespectful of my vehicle - when they needed me to move my car, they pounded on my window with a fist and tried to get in my car when someone was in the front passenger position which set off the alarm -- Unacceptable. These guys need to take a lesson from Freight Angels.
They call movers professionals for a reason and John Harvath proved that today along with Hairy. These professionals surgically moved 1,400 Cubic Square Feet or 10,000lbs into a 26FT U-Haul in 6.5 hours. This includes the time to remove and restructure four hours of self moved furniture and boxes from the previous day.
We used both U-Haul Trucks and Dart Portable storage. We rented the U-Haul from Hennen Station in Shakopee. They were extremely friendly and had the truck ready to go when promised. The check-in and return process was simple and we were ready to go quickly. Dart was delivered the storage unit on-time and without any issue.
