U-Haul® Reviews
We used both U-Haul Trucks and Dart Portable storage. We rented the U-Haul from Hennen Station in Shakopee. They were extremely friendly and had the truck ready to go when promised. The check-in and return process was simple and we were ready to go quickly. Dart was delivered the storage unit on-time and without any issue.
U-Haul trucks leave a lot to be desired. The most relevant problem is the terrible tie-down system used - it's terribly inadequate for any serious packing effort. Overall, the reservation system is spotty and with one-way rentals, you have no idea what you're getting or from where until the night before or the day of pickup.
U-Haul was very accommodating with my pick up and drop off locations, both ends the people were professional and nice. The truck was clean, ran great, and was relatively easy to drive. It did suck an awful lot of gas but was still much cheaper and I had more control over having someone else move the stuff. I would definitely use U-Haul again in the future.
