U-Haul® Reviews
I had to switch to Uhaul from Budget because Budget cancelled my reservation the day before move-in. This was not a last minute reservation either, it was made a week and a half in advance. Uhaul was good. Budget was the worst. They offered no reimbursement or compensation or even suggestions. The phone call was not helpful in offering me an alternative or what they could do for me. Instead all I was given was a cancellation and confirmation that, "No truck was available". I'm pretty sure I was told sorry, but an apology doesn't make the frustration and stress, not just for me but my movers who were already paid for, of rescheduling and trying to find another truck (I had to settle for a pickup instead of my original 16' truck). I'm just thankful Uhaul was able to help me and that their pickup was big enough.
2nd rental in a 1 yr period.....last yr I had to leave a $1000 worth of tools behind because they didn't have my car carrier with the truck....this year the care center called me to try and limit my use of the vehicle I reserved....asking me about what I had to move.....if I rent a truck for 3 days I don't need to explain my daily activities to use your truck...my next move will be with RYDER TRUCKS
The 10 foot truck was a good size for the small one bedroom apartment. It was in good mechanical condition and clean. The staff were friendly. I had the truck for about four hours. The total cost was around $96. $19.95 for truck, around $15 for insurance, $14 for Hand truck & Dolly, 66 cents per mile (46 miles) AND gas.
Wes, the guy who handles U-haul rentals at Fairway Tire in Lenoir NC is a very dependable/responsible person. He will make sure you have the truck you need on the date and time you asked for. He will follow up with you to make sure there are no changes, and if there are he will make every effort to accommodate them. I would definitely recommend him to anyone looking to rent a truck.
