U-Haul® Reviews
We rented the u-haul from 7 to 3 with the understanding that our movers would be there in the morning. The original company we hired changed the time and could not guarantee the could be there before 2 pm and u-haul could not allow us to keep the truck any later than 3 so luckily AJ Movers stepped and had us moved in time to get the truck back in time.
We weren't able to pick up the truck at the place we reserved so we had to drive a half hour away just to get it then two hours into an eight hour drive the truck broke down and we had to wait two hours for someone to come fix it. We were not offered any money back or discounts for these setbacks. I will not rent from Uhaul again.
Quick, easy to schedule over the phone. Ordered a 14' truck which didn't come in early enough for my scheduled pick up time, so they upgraded me to a larger truck free of charge. Return policy is easy and gave ample time to load and unload the truck. Would recommend Uhaul to anyone looking to rent a moving truck.
I would give them ZERO stars if it would let me ! They damaged just about everything they touched - my furniture, the house I was moving from, & the new condo I was moving to ! They were not experienced movers or professional - they took 6 smoke breaks & 2 personal calls during my 4 hours of hell with them ! They had NO idea how to move furniture or pack it in a Uhaul (they turned what should have been one trip into two!). They left when I called their supervisor & the company promised me they would send a supervised team to finish my move as well as fix &/or pay for my damages - & now they will not take my calls. Please send the extra money & call 2 Men & a Truck ! You do NOT want to put yourself through the hell I am still going through - it is NOT worth the $$$ !
There was damage done to my wood furniture, metal beds and a box that was clearly marked fragile and do not crush. Metal beds wer packed against wooden furniture with no pads causing rub marks.Metal beds were packed metal against metal causing rub marks and paint removal. A heavy box was stacked on a box labeled Fragile do not crush which was crushed.
U-Haul would've been fine, but their communication and scheduling of where to pick up vehicles is confusing and annoying. You don't know where you will be picking up the truck until the day before, and even then it's not really confirmed. And you can't reserve two trucks with one reservation. However, the people at all the U-Haul centers were nice and the equipment had no problems.
The truck itself was great for the move. However, we were also towing a 2010 GMC Acadia. Upon arriving at the center, the trailer we were assigned could not strap the tires down, and as such, we were forced to deflate them a bit. Throughout the 1,300 mile trip, the straps flew off, requiring us to pull off the road to reset them. However, as I said, the truck itself and the service at the center were very good.
At the last second the rental truck got switched from the 17 foot truck I reserved to a 26 foot truck 10 miles further away. The folks at the farther away rental center were able to set me up with a 17 foot truck for a shortened time window, but it was more aggravation and running around than I expected.