U-Haul® Reviews

Drew C

Colorado Springs, CO
Wrote a review on 7/1/2014
Uhaul Truck Review
(2 out of 5 rating)

Radiator on U-Haul blew. Not in any way happy with roadside assistance.

Distance: 1,000 mi
Cost: $1,000
Per. Mile: $1.00
SqFt. Moved: 1,700

Megan M

Cornelius, NC
Wrote a review on 7/1/2014
Uhaul Truck Review
(5 out of 5 rating)

I rented a uhaul trailer that I pulled down myself. Worked great and very easy and inexpensive process!

Distance: 500 mi
Cost: $200
Per. Mile: $0.40
SqFt. Moved: 1,000

Daniel S

Manhattan, NY
Wrote a review on 7/1/2014
Uhaul Truck Review
(4 out of 5 rating)

moving truck was fine. Uhaul didn't change the truck size as I did on the website. move was fine, but it could have been a mess.

Distance: 2 mi
Cost: $150
Per. Mile: $75.00
SqFt. Moved: 300

Jennifer W

Mc Lean, VA
Wrote a review on 7/1/2014
Uhaul Truck Review
(5 out of 5 rating)

Uhaul was easy to work with

Distance: 390 mi
Cost: $450
Per. Mile: $1.15
SqFt. Moved: 1,000

Ryan S

South Windsor, CT
Wrote a review on 7/1/2014
Uhaul Truck Review
(4 out of 5 rating)

UHAUL was alright. Pricey compared to Budget, but at least they are up front on their insurance fees. Truck and tow Dolley worked fine, nothing broke, and I didn't get charged at the end.

Distance: 1,000 mi
Cost: $1,100
Per. Mile: $1.10
SqFt. Moved: 1,100

Brady M

Haymarket, VA
Wrote a review on 6/30/2014
Uhaul Truck Review
(5 out of 5 rating)

We rented the u-haul from 7 to 3 with the understanding that our movers would be there in the morning. The original company we hired changed the time and could not guarantee the could be there before 2 pm and u-haul could not allow us to keep the truck any later than 3 so luckily AJ Movers stepped and had us moved in time to get the truck back in time.

Distance: 10 mi
Cost: $200
Per. Mile: $20.00
SqFt. Moved: 2,300

Chuck B

Medina, OH
Wrote a review on 6/30/2014
Uhaul Truck Review
(2 out of 5 rating)

We weren't able to pick up the truck at the place we reserved so we had to drive a half hour away just to get it then two hours into an eight hour drive the truck broke down and we had to wait two hours for someone to come fix it. We were not offered any money back or discounts for these setbacks. I will not rent from Uhaul again.

Distance:
Cost: $1,200
Per. Mile:
SqFt. Moved:

Karen G

Richmond, VA
Wrote a review on 6/30/2014
Uhaul Truck Review
(5 out of 5 rating)

Orange Market U-haul was great. Fast and easy. Even cut me a break when I went over my estimated mileage. Would definitely recommend them

Distance: 85 mi
Cost:
Per. Mile:
SqFt. Moved: 2,200

Stacey G

Pearland, TX
Wrote a review on 6/30/2014
Uhaul Truck Review
(4 out of 5 rating)

What a great service! I'd use them again in a heartbeat!

Distance: 8 mi
Cost: $75.00
Per. Mile: $9.38
SqFt. Moved: 700

Allen M

Chesterfield, VA
Wrote a review on 6/30/2014
Uhaul Truck Review
(4 out of 5 rating)

Did pretty well by us.

Distance: 40 mi
Cost: $65.00
Per. Mile: $1.63
SqFt. Moved: 150

Eric J

Flower Mound, TX
Wrote a review on 6/30/2014
Uhaul Truck Review
(4 out of 5 rating)

Truck was available on time as promised.

Distance: 30 mi
Cost: $224
Per. Mile: $7.47
SqFt. Moved: 1,200

Shannon C

Philadelphia, PA
Wrote a review on 6/30/2014
Uhaul Truck Review
(3 out of 5 rating)

We got the job done with UHaul, but we reserved a truck and a few days before, we were notified we had to pick it up at a completely different location and the dolly we reserved wasn't there.

Distance: 133 mi
Cost: $210
Per. Mile: $1.58
SqFt. Moved: 800

Amir S

Rockville, MD
Wrote a review on 6/30/2014
Uhaul Truck Review
(4 out of 5 rating)

Uhaul was great and easy to pick up the the truck as well as dropping it off.

Distance: 100 mi
Cost: $200
Per. Mile: $2.00
SqFt. Moved: 1,100

Alan W

Charlotte, NC
Wrote a review on 6/30/2014
Uhaul Truck Review
(4 out of 5 rating)

Truck was old but service was excellent.

Distance: 10 mi
Cost: $150
Per. Mile: $15.00
SqFt. Moved: 2,000

Eric F

Galesburg, MI
Wrote a review on 6/29/2014
Uhaul Truck Review
(4 out of 5 rating)

Overall it was a good move.

Distance: 30 mi
Cost: $102
Per. Mile: $3.40
SqFt. Moved: 1,200

Paul P

Austin, TX
Wrote a review on 6/29/2014
Uhaul Truck Review
(4 out of 5 rating)

Great guys ... In and out and not a scratch

Distance: 25 mi
Cost: $180
Per. Mile: $7.20
SqFt. Moved: 1,200

Keyvan K

Alexandria, VA
Wrote a review on 6/29/2014
Uhaul Truck Review
(4 out of 5 rating)

No major complaints. It went smooth

Distance: 5 mi
Cost: $75.00
Per. Mile: $15.00
SqFt. Moved: 1,000

Ryan S

Riverside, CA
Wrote a review on 6/29/2014
Uhaul Truck Review
(4 out of 5 rating)

Vehicle was clean and ready to go on time. Checkout and checkin were easy. The truck was easy to drive also.

Distance: 120 mi
Cost: $250
Per. Mile: $2.08
SqFt. Moved: 1,800

Lawrence S

Pittsburgh, PA
Wrote a review on 6/29/2014
Uhaul Truck Review
(5 out of 5 rating)

Small job from one apartment to anpther

Distance: 10 mi
Cost: $65.00
Per. Mile: $6.50
SqFt. Moved: 800

Donna E

Mount Union, PA
Wrote a review on 6/29/2014
Uhaul Truck Review
(4 out of 5 rating)

MCS Transportation was my U Haul vendor. Very helpful and professional

Distance: 1 mi
Cost: $85.00
Per. Mile: $85.00
SqFt. Moved: 1,200

Charlie P

Austin, TX
Wrote a review on 6/29/2014
Uhaul Truck Review
(2 out of 5 rating)

I used a UHaul I rented myself and the movers I contracted thru Hire a Helper cancelled at the last minute after I picked up the uhaul. They were called Moving Texas.

Distance: 20 mi
Cost:
Per. Mile:
SqFt. Moved:

Leonard G

Arlington, VA
Wrote a review on 6/29/2014
Uhaul Truck Review
(3 out of 5 rating)

Uhaul was average. Did the job

Distance: 300 mi
Cost: $350
Per. Mile: $1.17
SqFt. Moved: 700

Brett M

Austin, TX
Wrote a review on 6/29/2014
Uhaul Truck Review
(5 out of 5 rating)

Quick, easy to schedule over the phone. Ordered a 14' truck which didn't come in early enough for my scheduled pick up time, so they upgraded me to a larger truck free of charge. Return policy is easy and gave ample time to load and unload the truck. Would recommend Uhaul to anyone looking to rent a moving truck.

Distance: 200 mi
Cost: $240
Per. Mile: $1.20
SqFt. Moved: 700

Joanna M

Brighton, CO
Wrote a review on 6/29/2014
Uhaul Truck Review
(5 out of 5 rating)

Total move was just under $500

Distance: 5 mi
Cost: $100
Per. Mile: $20.00
SqFt. Moved: 1,800

John T

Irmo, SC
Wrote a review on 6/28/2014
Uhaul Truck Review
(4 out of 5 rating)

My closest agent at lake Murray is horrible. They changed my times and wouldn't answer the phone. However the main customer service really helped me out at the last moment and rebooked us with west Columbia site which was great to deal with.

Distance: 20 mi
Cost: $100
Per. Mile: $5.00
SqFt. Moved:

Ken T

Colorado Springs, CO
Wrote a review on 6/28/2014
Uhaul Truck Review
(2 out of 5 rating)

Recommend Gorilla Movers, but not U-haul. Very disappointed with them. Had to drive over 80 miles to pick up truck. Told by U-haul rep that U-haul does not move trucks around to accommodate customers needs. Still trying to get satisfaction from them.

Distance: 2,100 mi
Cost: $3,200
Per. Mile: $1.52
SqFt. Moved: 2,000

Lawanna G

Owings Mills, MD
Wrote a review on 6/27/2014
Uhaul Truck Review
(3 out of 5 rating)

The movers were booked last minute because the company that we were going to use cancelled. It was great that they did it on short notice!

Distance: 200 mi
Cost: $350
Per. Mile: $1.75
SqFt. Moved: 1,100

Policarpa W

Worcester, MA
Wrote a review on 6/27/2014
Uhaul Truck Review
(5 out of 5 rating)

I am glad to have your help. Thank you

Distance: 30 mi
Cost: $60.00
Per. Mile: $2.00
SqFt. Moved: 200

Robert F

Puyallup, WA
Wrote a review on 6/27/2014
Uhaul Truck Review
(3 out of 5 rating)

The truck cargo area leaked and my electronics boxes were soaked when I unpacked.

Distance: 2,200 mi
Cost: $2,400
Per. Mile: $1.09
SqFt. Moved: 1,100

Pamela W

Birmingham, AL
Wrote a review on 6/26/2014
Uhaul Truck Review
(1 out of 5 rating)

I would give them ZERO stars if it would let me ! They damaged just about everything they touched - my furniture, the house I was moving from, & the new condo I was moving to ! They were not experienced movers or professional - they took 6 smoke breaks & 2 personal calls during my 4 hours of hell with them ! They had NO idea how to move furniture or pack it in a Uhaul (they turned what should have been one trip into two!). They left when I called their supervisor & the company promised me they would send a supervised team to finish my move as well as fix &/or pay for my damages - & now they will not take my calls. Please send the extra money & call 2 Men & a Truck ! You do NOT want to put yourself through the hell I am still going through - it is NOT worth the $$$ !

Distance: 3 mi
Cost: $75.00
Per. Mile: $25.00
SqFt. Moved: 1,500

Heidi M

Canoga Park, CA
Wrote a review on 6/26/2014
Uhaul Truck Review
(4 out of 5 rating)

We were moved successfully.

Distance: 350 mi
Cost: $500
Per. Mile: $1.43
SqFt. Moved: 1,500

Gordon H

Leonardtown, MD
Wrote a review on 6/26/2014
Uhaul Truck Review
(3 out of 5 rating)

There was damage done to my wood furniture, metal beds and a box that was clearly marked fragile and do not crush. Metal beds wer packed against wooden furniture with no pads causing rub marks.Metal beds were packed metal against metal causing rub marks and paint removal. A heavy box was stacked on a box labeled Fragile do not crush which was crushed.

Distance: 451 mi
Cost: $1,125
Per. Mile: $2.49
SqFt. Moved:

Ronald L

Loveland, CO
Wrote a review on 6/25/2014
Uhaul Truck Review
(4 out of 5 rating)

U-Haul as usual is very efficient for handling the rental process and has good choices of trucks to rent and accessories.

Distance: 650 mi
Cost: $1,122
Per. Mile: $1.73
SqFt. Moved: 1,200

Mark G

Dallas, TX
Wrote a review on 6/24/2014
Uhaul Truck Review
(5 out of 5 rating)

Good clean truck...ready on time at 7:15am for me. No issues

Distance: 20 mi
Cost: $150
Per. Mile: $7.50
SqFt. Moved: 2,900

Amy C

Las Vegas, NV
Wrote a review on 6/24/2014
Uhaul Truck Review
(3 out of 5 rating)

U-Haul would've been fine, but their communication and scheduling of where to pick up vehicles is confusing and annoying. You don't know where you will be picking up the truck until the day before, and even then it's not really confirmed. And you can't reserve two trucks with one reservation. However, the people at all the U-Haul centers were nice and the equipment had no problems.

Distance: 325 mi
Cost: $700
Per. Mile: $2.15
SqFt. Moved: 2,000

Jamie K

Lehigh Acres, FL
Wrote a review on 6/24/2014
Uhaul Truck Review
(4 out of 5 rating)

Wish we wouldn't' have had to keep the truck for 4 days, would have been a lot cheaper if we could have gotten a bigger truck and taken care of it in one day.

Distance: 40 mi
Cost: $364
Per. Mile: $9.10
SqFt. Moved: 1,777

Joseph T

Newmarket, NH
Wrote a review on 6/24/2014
Uhaul Truck Review
(5 out of 5 rating)

This was about a 1/4 of a larger move, from a temporary residence. So, I just rented a van--no issues. While you can fit a lot in a van, it's certainly a good deal less than the smallest truck from Uhaul.

Distance: 1 mi
Cost: $43.00
Per. Mile: $43.00
SqFt. Moved: 1,200

Richard A

Aurora, CO
Wrote a review on 6/23/2014
Uhaul Truck Review
(4 out of 5 rating)

The truck itself was great for the move. However, we were also towing a 2010 GMC Acadia. Upon arriving at the center, the trailer we were assigned could not strap the tires down, and as such, we were forced to deflate them a bit. Throughout the 1,300 mile trip, the straps flew off, requiring us to pull off the road to reset them. However, as I said, the truck itself and the service at the center were very good.

Distance: 1,300 mi
Cost: $2,000
Per. Mile: $1.54
SqFt. Moved: 2,400

Chandru R

Somerset, NJ
Wrote a review on 6/23/2014
Uhaul Truck Review
(4 out of 5 rating)

I hired a 10' truck, but it was not at all enough for a single bedroom move as mentioned in the website. For a single bedroom apartment, I did not have too much stuff either. I learned that I should not take their suggestion too seriously.

Distance: 10 mi
Cost: $80.00
Per. Mile: $8.00
SqFt. Moved: 750

Roberta C

Killeen, TX
Wrote a review on 6/23/2014
Uhaul Truck Review
(4 out of 5 rating)

There was an issue when I went to pick up my truck - it wasn't there. They had another on the lot that was going on a long distance move the next morning and swapped out the truck since I was bringing it back that night.

Distance: 30 mi
Cost: $140
Per. Mile: $4.67
SqFt. Moved: 1,100

Shayak B

Evanston, IL
Wrote a review on 6/22/2014
Uhaul Truck Review
(4 out of 5 rating)

I rented a U-Haul, which did the job

Distance: 15 mi
Cost: $70.00
Per. Mile: $4.67
SqFt. Moved:

Jeff M

Suffolk, VA
Wrote a review on 6/22/2014
Uhaul Truck Review
(1 out of 5 rating)

Will use anyone but U Haul if possable.

Distance: 190 mi
Cost: $380
Per. Mile: $2.00
SqFt. Moved: 1,200

Denise C

Gainesville, VA
Wrote a review on 6/22/2014
Uhaul Truck Review
(4 out of 5 rating)

We needed them same-day and they came right on time. Did a great job moving large furniture into our 3rd-story condo up stairs. Highly recommended!

Distance: 2,500 mi
Cost: $1,700
Per. Mile: $0.68
SqFt. Moved:

Marquis C

Pflugerville, TX
Wrote a review on 6/21/2014
Uhaul Truck Review
(3 out of 5 rating)

Nothing bad. Nothing special.

Distance: 20 mi
Cost: $30.00
Per. Mile: $1.50
SqFt. Moved: 2,000

Ronald B

Bridgeton, NJ
Wrote a review on 6/21/2014
Uhaul Truck Review
(2 out of 5 rating)

truck was dirty, dirty. regional manager great

Distance: 678 mi
Cost: $1,500
Per. Mile: $2.21
SqFt. Moved: 1,300

Bill E

Chagrin Falls, OH
Wrote a review on 6/21/2014
Uhaul Truck Review
(2 out of 5 rating)

At the last second the rental truck got switched from the 17 foot truck I reserved to a 26 foot truck 10 miles further away. The folks at the farther away rental center were able to set me up with a 17 foot truck for a shortened time window, but it was more aggravation and running around than I expected.

Distance: 60 mi
Cost: $131
Per. Mile: $2.18
SqFt. Moved:

John B

Pigeon Forge, TN
Wrote a review on 6/21/2014
Uhaul Truck Review
(4 out of 5 rating)

Excellent. Would recommend for anyone wanting careful and efficient movers.

Distance: 400 mi
Cost: $500
Per. Mile: $1.25
SqFt. Moved: 1,800

Kelly C

Norristown, PA
Wrote a review on 6/21/2014
Uhaul Truck Review
(5 out of 5 rating)

Customer service was excellent

Distance: 46 mi
Cost: $100
Per. Mile: $2.17
SqFt. Moved: 200
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