Everything arrived in great condition and at a much better price than leading compettitors.

Easy to work with / schedule / make changes!

i've only done the first half of my move so we'll see how everything comes out the other side when it's delivered. but so far, their service, communication, and pricing has been really great.

not happy with the phone system they have.

The local manager of Pack Rat was great and very accommodating in scheduling the delivery of our containers which arrived on time as promised. My only complaint is communicating with Pack Rat via its website and telephone tree. Never was successful. Had to stop local site where Nick immediately resolved our issue. The estimated cost stated below includes the move into the containers and storage of them for 18 months and delivery to the new location

I wish Pack Rat would have provided me with more info on what the movers need to assist them in moving my household effects.

did not pick up box on day was suppose to, did not deliver box on day was suppose to will wait and see if pick up box (empty) box when suppose to

The container arrived to be unpacked with several gouges in the upper portion. Fortunately only one box was damaged but the contents were not.

It looks like they dropped all 3 of my containers. I had a bit of damage to my stuff that can't be replaced.

The felivery was good and on time but the hold time to reach the office was terrible- over 45 minutes and I had to call twice which would not have been an issue if I did not have to wait so long to speak with someone

Very efficient. Kept in touch to ensure smooth delivery & pick up

They dropped the container on the scheduled drop off date as scheduled.

I was thrilled to find Pack Rat who came to my rescue after firing my first scammer moving company. Their customer service person went above and beyond to find me amazing loaders and unloaders, and gave me a discounted rate. She also scheduled all of them! Super happy!

Clean container, efficient booking and general administration, friendly service. It was generally a stress-free move. would highly recommend

On time and were easy to get a hold of by telephone. Very timely and gave courtesy calls on their timing.

We're very prompt and kept us up to date every step of the way.

Customer Service was excellent especially Macie. I give them average because my container was scheduled for Thursday and never showed up and received no call advising it wasn’t going to be delivered until 7:00 pm after I had called twice earlier that day. Customer service on Friday morning made sure the container was delivered by 08:00am

We started loading 3 containers in June of '22 and will finish unloading in mid-April '23 at our new location. During this long move, Pack-Rat. Nothing has shifted or broken. has always been accommodating with our storage and schedule changes, on time and on budget. And they're pleasant to deal with. Highly recommend.

Good job on both ends. Good communication in planning. Very careful with the setting down of container--the space was tight--but perfect drop. Thank You John Jacobs for the delivery to us.

very professional and friendly

I cannot recommend them enough. Everyone I dealt with from the drivers who delivered, picked up, and redelivered my container were exceptional. Also the people I talked to on the phone. Wonderful company to deal with!

So far so good, let's see if the container shows up on time!!

Deliveredto my house on time for loading up, on time delivery to me new home!

All three pods arrived on time. Easily dropped them off in proper spots. Easily picked them up a few days later on time again.

Great customer service!

Drop-off was right on time. Pick-up was a bit late (sent a text indicating pick-up, but I had to call when pick-up didn't occur as expected, and driver indicated it'd be another hour).

Everything went smoothly with using 1-800-Pack-rat. Container was delivered and picked up on time from all locations and the customer service line was easy to use to make changes and updates. The large container fit most of our items from our 2bed house and everything came out of the container intact.

Website was clear and easy to use. Phones were answered promptly by courteous personnel who were friendly and very helpful. Even the hold music was tasteful. And the prices were significantly better than Pods.

They delivered the container and the driver was very cordial and unloaded exactly where we wanted the container. Very good experience with this company.

The driver who picked up the containers in Arizona was very nice and knowledgeable about what he was doing. Same with the driver who dropped off our containers in Minnesota.

This review is for the pickup only. The driver had to stay with the POD and keep it loaded on the truck, due to regulations in my town. This cost an extra $500. The driver was excellent and arrived early. My husband enjoyed talking to him!

My container arrived in perfect condition and within the timeframe they stated it would. No issues so far (one more container to unload).

I would use them again, they were excellent

POD was decent. Pickup and drop off went smoothly.

Arrived when it was supposed to. Driver was meticulous in placing it on my driveway where I wanted.

Poor management of timing.

Great option for us and easy to use.

Great people to work with.

Only container company that would deliver to my destination door step since it was a rural area.

Excellent drivers. On time and very professional. Notified me in advance for delivery. my experience has been absolutely wonderful. I would highly recommend and use them in future moves.

It would have been better if we had used two 8' x 16' containers.

Drivers were great, especially the Seattle crew. Had to navigate school zone, cranky drivers, plus a narrow street with trees.

They recommended the wrong size container and because of that if I have to get another container it’s gonna cost me more and I’ll have to hire someone again to load it when everything could’ve been done the first time and they’re making me wait 24 hours while they review the tape I know what was said to me I have no reason to lie I just want to get my stuff moved

Best equipment, great service.

A spacious, clean container that arrived, moved and picked up on time. They communicated well with us, and it was great that we didn't have to be on the premises, which saved me from taking more time off work.

Everything went on schedule and as planned. Very easy to work with and affordable. I'd definitely use again.

Great communication and both containers were picked up and delivered when I was ready.

My POD was in storage for 19mths while waiting for home to be built. I was concerned about the contents being in storage so long and what type of condition the contents would be in. Impressed and happy to say all was good. - transport from MD to Calabash, NC. 1each, 16 ft container and a 8 ft container was transferred into trailer. Transport both to NC would have cost over $5K.