Pack Rat offered flexibility that I needed because of our complicated move. When a problem came up they really tried and finally did resolve the issue. The people were terrific.

This was a great experience. From quote, to booking, to loading, and delivery, this is a op notch company that values and expresses customer service. Shout out to my drivers, John in Oklahoma and the rock star from Charlotee, NC, Tony. All caring people and interested in doing the best job possible. Todd in Greenville was fairly negative, but ended up being an outlier. Everyone else was fantastic. Thanks everyone for making the move bearable.

Efficient, on-time, and we were able to fit everything needed.

Pack Rat did a great job with delivery and pickup. I just wish they would have done a better job when I booked of explaining the issues with a city move. Other than that, they were great. The containers arrived on time, the drivers were friendly and helpful, and the containers were clean.

Everything went exactly as explained, no delays, timing was perfect, and somehow everything in the pod was exactly the way I loaded it, nothing moved! I would highly recommend this company many times over.

on time always professional courtesy call to let you know they are coming. the only issue with them is the wait time for customer service on the phone. Takes forever to get through -A MINIMUM OF 20 minutes every time.

I had learned of this option from a friend that works at Pack Pat and has worked well for our move from state to state. Great Customer Service during booking and pick up. I will be using this option for future needs. Thank you

TX location did a much better job then Indy. They called a day in advance and gave me an hour notice before drop off and pick up.

Very clean units and professional drivers

Booking 1-800-Pack-Rat was clean and easy. The customer service agent took the time to fully understand our needs and customized delivery and pick-up dates to fit into our holiday weekend schedule. Container delivery times were communicated and on time. The delivery men were friendly, clean, personable, and professional.

Great company to work with. Answered every question and request with courtesy and made needed changes happen. The drivers on both ends were wonderful. I highly recommend working with Pack Rat.

Great communication, pod driver, on time, answered our questions

Excellent job so far.

All is going well so far

We had 2 delays of which we were not notified once. I had to call them 4 times with long hold times. Finally received our POD 20 days later instead of 10-14 days. Make sure you put an AirTag in one of your storage bins on the truck. That’s how we knew they were running late. We were told they had no drivers. Anyway, we were compensated for the delays.

on time. courtious. professional. Easy to set up appt.

The unit was delivered on time but was a week late after scheduled date being picked up for transportation. They did provide a refund which is why I am giving them a good rating.

They moved my container drop off the day of and it was delayed two days which forced me to move my movers back a day. The container that I was told would fit everything was not big enough.

no issues - easy drop off and pick up. make sure you have adequate clearance - they are sticklers about that.

on line scheduling. pack at your own pace. great communication from the company.

My items did not shift but my loaders, from another company, did not consider balancing the boxes. Quite a few of my containers were damaged.

When i called they said they deliver to my new house and after the pod was loaded i found out they dont

They were the WORST!!!!!! Will NEVER use them again!!!!!

Our pod did not arrive when promised and we had to rearrange our entire schedule and coordinated moving help permits, etc - it cost us a lot of extra money not to mention the aggravation and stress. Pack Rat did not communicate well with us and we didn't find out about the delays until the day of the move, and then we got different stories from different people . when it was escalated we finally got the pod delivered.

Everything went to plan. All deliveries happened within the promised windows, and all four drivers we interacted with were professional and helpful. Annoyingly, the "transportation subsidy" did increase the cost by $250 over the quoted price, but it was still a competitive price. We're happy with the experience and would use Pack Rat again.

This company is terrible. They "overlooked" my shipment so my delivery was 22 days late. They also were supposed to pick up the empty container the same day and my update from them indicates it will be at least 5 days later which is a problem for the apartment complex because they are parked in the fire zone. I never got the same story twice from this company on what happened to the container delivery or pickup. You have to run the gauntlet to reach a person and often you will be on hold for 8 - 20 minutes. Stay away.

Better than I thought

FYI: Pack Rat container booked through Zippy Shell. External door was broken and they had a ratchet strap keeping it closed. The door doesn't fully shut so my things were exposed to the elements. I've reached out to their customer service a few times and still haven't received a call back. Their prices were the best that I've found.

DON'T USE THIS COMPANY! Let me start by saying if you are on ANY type of time constraints DON'T USE 1-800-Packrat. I scheduled for my container to be dropped off on a Friday as I had a ton of friends slotted to help me move on Saturday and needed to be out of my house by Wednesday. My container did not show up! They never called to communicate they weren't coming! Saturday morning I started making calls. Customer service takes 2-3 hours of either waiting on hold or scheduling a call back every time and once they do they blame EVERYTHING on the facilities or the drivers. They take zero accountability. My POD finally arrived on Sunday. I had to leave my sons graduation party to receive it! I then of course had no help loading it as all my help works during the week! Hence why I wanted it delivered on Friday! I was moving from Seattle to Florida. My POD was scheduled to arrive in Florida on August 1st it did not arrive until August 9th!!!! I had to stay in hotels and eat out 3 meals a day with my family! Every day they would have a new excuse. Every day they would say tomorrow! I checked in and out of hotels 3 different times because they kept assuring me that it would be there the next day. They also charged me $900 more then quoted for repositioning fee. At the end of the day they don't compensate for hotels or food and they don't show up when they are scheduled. DON'T USE THIS COMPANY. In the end they gave me $75 a day for the inconvenience and credited half the extra $900 repositioning fee. It was less then half of what I spent on hotels and food! AGAIN DONT USE THIS COMPANY

Have not completed the move yet (the container will be in storage for two months), but the driver did a great job locating the space for the 16-foot container.

Delivery and pick up went just as expected.

Had some difficulty getting ETA for the pickup of the full container to be moved to my new locations

Great service from start to finish. Communication is easy and most can be done online. My container arrived without incident exactly as arranged. The drivers on both ends were great - phone calls to confirm time and location. Highly recommend 1-800-PACKRAT for your moving needs.

Cost were less than a traditional moving company and the PODs were placed appropriately.

After pushing our move out because they couldn't get containers dropped off when we would have liked, we were up against some hard deadlines. The containers were scheduled to be picked up on Tuesday and we intended to depart on Wednesday. However, after waiting around most of the day, on late Tuesday, I got a vague text message that didn't say who it was from saying something about my pickup being delayed and being rescheduled "as soon as possible". I called customer service and after an hour and a half on hold, they told me that one container had been skipped, but the other two were still being picked up, and that our second window went until 10:45 pm. We had been up since 4 am, but I stayed up waiting for a call that never came, because I didn't want them to say I didn't respond. The next day, I spent another hour on hold to find out that we had been rescheduled for FRIDAY. Apparently, it is not a problem for them to reschedule us for a full three days after our reserved date with no concessions whatsoever. Finally, when Friday arrived, the first driver called an hour before he arrived, but the second driver didn't call at all and ended up arriving while the first driver was still loading, which caused a huge mess trying to move cars around, not to mention the traffic backup on our street. It has all been a massive nightmare and I do not recommend them at all.

Phone communication was a bit slow and the automated portion was confusing and not very responsive with wait times of over an hour. But drivers and drop/pick up service was very good.

We have SO many broken items despite paying professional movers to pack it. I am super disappointed because a lot of it is family furniture that can't be replaced.

In the busy season, they still had it all together and did a great Job with delivering my pod, even with some date changes on my part.

This is a standard container provider. It was easy to schedule pick ups and drop offs. I did both a local and a long distance move in tandem.

GREAT TEAM WORKED GOOG TOGETHER

So far so good. My move is not complete at this time, however my communication with them has been great.

Working with Pack Rat has been really great I like the barn door-style container. When my dad moved, he used PODS and the rollup-style was a bit problematic. However, PODS can fit anywhere, Pack Rat not so much so that has become a challenge at both my original and new locations. Pros and Cons to both, but either way, Pack Rat worked and the team was accommodating to my needs which I greatly appreciate.

Pack-Rat made moving a little less stressful, answered all my questions as the move was better than I thought.

I've used packrat containers in the past, why I didn't hesitate as a return customer. I like their system, it's a very efficient way to move your belongings local or long distance and for storage till you need your stuff back. Their units have the barn door style doors which allow for more room for packing over head, a plus.

Great customer service, followed up frequently. Delivered container on time, I’m sure will pickup on time. Highly recommended

I had to sweep out the container. I found a middle school German exam and broken plastic shards, beads, and trash. I did receive good service from Shonda when I called to provide additional information concerning my move. I may use this company again. The size of container worked well. The delivery person, Brent was polite and helpful. Just who I needed to work with during this time of loss.

Will never use pack rat again. Tacked an additional $1000 in charges on to what we agreed upon, moved the delivery date twice, without telling me or the movers that were coming to unload it, and tried to keep the empty POD at our house for an additional 2 weeks because them moving the initial delivery date had messed things up. Do not use Pack Rat. We used POD a year ago and I wish we had again. They were extremely professional and easy to work with, which cannot be said of Pack Rat. After I paid for my order Pack Rat was extremely difficult to reach and the person I had been emailing about setting up the order stopped responding as soon as I had paid.

Spacious clean container