met all expectations, responsive, easy to reach, on time

The owner contacted me the day before to confirm our appt. The moving crew showed up on time. They went beyond my expectation when they performed the job. They are hard working, strong, and efficient. They packed the POD wall to wall within the 2 hr time frame. Give this company a chance and you won’t be disappointed. Thank you Lewis Moving Co.

Was entertaining watching them drop off the container and pick it up.

Easy to work with - the container was new and clean.

Pack Rat applied for a parking permit in advance, arrived on time, had a lock and keys for the container AND was super professional & friendly.

The container was delayed for 3 days and that threw everything off. Once the container came things went smoothly. Trying to get some one on the phone was hard ??

Everyone I worked with was great and very supportive. I would use them again.

Overall, I liked the service, one thing I did not like was the pickup service. I called Friday morning so that the container can be picked up at noon. They were not able to get the container picked up before Tuesday.

on time delivery, easy to contact and communicate with. scheduling was a breeze!

Delivery and pickup of our container was seamless. I definitely could have used a second container, but I have no complaints.

Pack Rat was exactly as advertised. Pricing was transparent, drivers were on time, my stuff was safe and nothing broke, and the customer service was great. Would recommend Pack Rat for any short time storage moves!

Pack Rat was wonderful. They listened to my needs and came up with solutions that ensured a successful move. They were even available to discuss and arrange paperwork signatures electronically. I didn’t have a firm end date and they helped to guide me.

Although they tried to fit everything in the container, I had to leave stuff behind. The doors didn't close right, so PackRat had to cut off my locks and reengage the doors properly. It shouldn't have been able to close if it wasn't properly latched. When the container was emptied, the guys on the other end did not think highly of the way things were loaded, causing some minor damage and difficulty unloading.

they did a good job, I think they should be a previsit to review about the location of the pod. Price is average, and still think that is a lot of money for what it is. Moving in general is extremally expensive.

The Pack Rat container is shorter than the PODS container, which caused complications for our movers

They were able to accommodate me last minute.

Went with PackRat because of the cost. Used 2 16’ containers, and could have used an additional 8’, but it cost just as much as a 16’. Ended up renting a U-Haul trailer. Wait times for the call center could definitely be improved. Best hold time was 35mins the worst was 2hr 46mins. Cost increased $250 from the original quote due to gas prices. Check the fine print. I need to see how delivery works, but I’d use them again.

Mike and Stephon cut three never used containers where we wanted them. The kept in contact as to their arrival time and where there when they said they would be.

This is my forth move I would not have anyone else

Wonderful experience. Even though there were several different companies involved, it was seamless and they made it easy.

They did a great job. Showed up on time and were careful about damaging trees.

Excellent time with them. On time delivery, just waiting for our pick up tomorrow and storage until our home is finished to move to.

We ordered 2 containers for our move across the country. The first container looks kind of crappy (can see rust everywhere and it's old). I was surprised that they didn't give a better container seeing that we are moving across the country, Anyway, we got it loaded and soon it was on its way. When it arrived in our new home in New Jersey, we started unloading and then only did we noticed that there were actually 2 holes in the container. We did not expect or see that when we were loading it - who expects to see holes in moving containers! We were shocked and disappointed that they give such crappy equipment to customers who paid thousands of dollars to use their containers, transport and storage to move their personal belongings across the country. Even the transporter that came to pick up the empty container the next day was shocked to see the holes and the container in such poor condition. You would think that a big company like this would have people inspect the containers before offering it to their customers when these containers are supposed to store valuable personal belongings of the customers who paid thousands of dollars for them. Very disappointing and obviously no quality standard established at all when it comes to their equipment. The second container was fine. I still give them 4 stars because the customer service was decent and the transporters on both ends did an excellent job in loading and unloading the containers.

Although expensive, they were on time, great support, fabulous staff and their communications.

Quite pleased. No issues whatsoever.

My complaint with Pack Rat is that there are many hidden cost that are charged and you are not told about them. The rental for the container, it appears in the final contract itemized, but we were told it was included. Gas charge also in the contract but you are not told anything about fuel cost not included in the overall quote. In short they tell you on the phone a bunch of BS. Our moving coordinator assured us that every thing is included. We ended up spending nearly $800 more than the original quote and the charges are spread out over the move beginning to end so you are already in the middle of it when they tell you to read the fine print

Good job and good communication.

This is the second Pack Rat I've gotten and they have great customer service. I highly recommend them. They are very competitive on their pricing, but you have to pull the discounts out of them. If you tell them you've got a cheaper option, they'll beat it.

On time. Clean pods. Cooperative. Only criticism is that humans are hard to reach, though website is very good

Always on time. Friendly competent service. Pice was higer than I expected.

Everything happened as scheduled.

easy to work with, they responded and fulfilled all promises

My final grade will come when they deliver my container, but so far so good.

Have been using Pack Rat for moves since 2013. Best way to get it done.

Price was a little more than quoted but with the inflation took it all in stride. The company communicated all deliveries and pickups. I really liked the fact that I had 30 days to load and transport and unload.

Excellent as usual! I've used PackRats in multiple states and they are exceptional, Virginia being no exception! They always answer the phone, short hold times, and make it painless. Thank you!!

Delivered on time, picked up promptly

Overall okay, a Couple of communication problems with pick ups

The drivers were skilled and did a great job moving and placing the container.

Great value. Had our stuff in storage for 6 months, and when we got it back there was no signs of water seepage or damage.

Delivered on time, great to work with everyone. First time using Packrat and will use again.

I personally feel that moving POD several times during a move and upset the contents in side. This happened during this move.

The pod was delivered on time and picked up on time. It has yet to be delivered to my new residence

would recommend again.

from start to finish - they were great.

on time delivery and pick up at both ends, container in good shape, good communication, very easy to use the website portal.

Prompt delivery and pick up

They delivered the wrong pod, resulting in added charges.