Pack Rat is great if you DO NOT need to ever speak to their logistics coordinators. Multiple times tried to call in and was met with an eternal hold. POD is more money, but I think they had way better customer service. Also, containers they provide are not well maintained. Ours had bad seals on the doors that made opening and closing difficult at best. In the end, PACK RAT is more affordable, but you get what you pay for.

The container delivery and pick up went great. Good communication with the drivers.

did good jobs...we told them where we want the storage to put our driveway and on the street...they did picked up next day but didn't let us know they already picked up...The container was cleaning except 1 isn't cleaning...

Just the size I needed. Arrived on time, Clean and stayed nice and dry.

Moving on short notice and was able to get it done in a few days.

They were cheaper than others, but the service is pretty bad. The pickup date means nothing to them. Our pickup was a day later than scheduled, and customer service had no idea when it would be. But I'd voucher for the container, it's a solid one, steel and it protects well from the elements and has great capacity

It ended up costing me much more than initially planned.

$9800 for 2 pods 1-16ft 1 8ft plus rental for 1 month for both pods approx $600. (Starts from the day they are delivered). We did not have enough room for everything, should have had 2 16ft pods. Had to get rid off a LOT of stuff (over $2K dollars worth of items) that we will now need to repurchase. they could not deliver our furniture(pods) for 2 weeks after they arrived in our state, so had to stay somewhere else. Would not use this Pod storage solution again. They are not very organized.

Moved our household goods to their storage facility for around 3 months until find house on was coast. . So comments are relating to timing etc. we requested 9/17 delivery in a.m. Containers not delivered until afternoon on 18th. One container was in pretty bad shape and old. No strapping points. Roll up door etc. locks were supposed to to be brought. They were not. For pick up it was one day later than contracted for. No explanation. No way to talk to anyone locally. Want refund for no morning delivery and for no locks. Drivers friendly but didn’t know anything about our order. And no documentation to be signed was provided. I will follow up on transportation in future .

container was there when they said and it was picked up when they said

poor service a lot of misinformation

This was my first time with pods and I am a believer. Pack Rat was very easy to communicate with and went out of their way to help us when we needed a 3rd pods at the last minute.

Very easy to work with and great communication.

I will never use Ratpack. My container lock was tampered and I was unable to open the container and I had paid for workers. It was a major inconvenience and cost and Ratpack did not assist!!

Everything exceeded my expectations

Only some minor scratches on furnishings

I used Pack Rate twice this year. The first time the warehouse team did a good job in getting the storage units delivered and picked up promptly, on time. The second time they delivered the units on time but did not pick them up until over a week later. In the interim I contacted their office and was told first that I requested the empty units to be picked up on the 1st for one unit and the 9th for the second unit. This was not correct and made no sense for the 9th to be date to pick up a unit that was emptied on the 1st. The second call to the office showed that they now stated that there was no date listed to pick the empty units up. The third call showed that my account now listed the units to be picked up on the 12th. The actual request when I contacted Pack Rat to deliver and pickup the empty units was to return to get them the afternoon of the 1st after I emptied them or the 2nd. To further add salt to the wound I requested a pro-rated lease fee for the several days of the month used, but they said nope. An observation, I was concerned that I lost the keys to the locks that I used to secure the storage units; and visited the warehouse where they were stored to try the keys I had or cut the locks off and replace them before delivery. The warehouse staff was very helpful and promptly brought my units to me to try the keys. They were great. I also noted that they were swamped with trucks to be loaded, unloaded, move units around, etc. All this with apparently one broken down and one out of service forklift, and another operating forklift that was wheezing, rattling and sounding like it would stall out at any moment. I watched the operator feathering the throttle and clutch to prevent the forklift from stalling out while lifting the storage units. Note: I worked in industry and managed mobile equipment programs ..including forklifts.... for over 40 years. It was apparent that they needed a significant mobile equipment PM program evaluation and/or better/newer forklifts. I talked to several folks while waiting and it was stated they had 3 forklifts but only one was operating; but when the PM provider worked on the forklifts all repairs were not made. Lack of such program or equipment was impacting their ability to respond to customers, drivers delivering and picking up storage units. I have no tie in or benefit in any way by making the comments above. However, I hope that someone from Pack Rat follows up with the folks and forklift operators about their equipment. Another Note: Pickup of the empty units was $187 each. This was not disclosed before the pickup. Note: empty units delivered to my home to be filled cost me $25 each...I believe. Bob B.

I will NOT use them again.

This is a horrible company. I paid extra to guarantee a morning delivery for 2 containers to be returned to my home with my furniture in them. The first was delivered at 4:30pm after 3 calls to customer service. The second one has still not arrived 2 days later. The company said that someone on their side had entered the order as "completed" so I had to rebook the job and wait days for the rest of my possessions. Avoid at all costs!

Worst service EVER!!!

These guys were great! Great communication and on time,. I even change my pick up and drop off days a few times.

I have used Pack Rat in the past. I have always had excellent service!

Our truck driver was not happy with where the unit was sitting. He had to drive on to the grass and in the process he scraped the grass. When the first driver came he actually looked over the place where we had planned on setting the unit. The second driver did not.

Amazing to work with!!! Great customer service- when the chips were down Shalonte H came through big time to save the day when we had to order up another much needed container for our move.

Wonderful service, very professional, caring and excellent communication!

Service was very good.

I can't praise these folks enough. They were upfront about my costs, showed up when they said they would, and my furniture arrived in great shape on the day they said it would. This was a cross country move and using pack rats saved me about $2500 compared to a traditional moving service. Their website was full of good information and connected me to a source for hiring helpers to unload the pod. Best moving experience I have ever had.

Website was good for checking on the reservation. Figuring out the details was easy over the phone. Pick up and drop off folks were great at their jobs and managed our difficult sloped and narrow locations without issue.

They were terrible, complete lack of communication. Containers did not arrive on day of delivery. No communication. Ended up cancelling and going with PODS.

Excellent company to work with. They will do everything in their power to make sure the customer is happy.

expert delivery driver.

We've used Pack Rat twice. Three yrs ago for one container that was shipped from Burnsville, MN. to The Dalles, OR. The helpers that time were from HIRE A HELPED, as well. The first phase of this current move is done. The second phase will be moving everything back into our home ( we removed everything from our first floor only. We had all our wood flooring refinished) The containers were stored for a week. I have read many horrible reviews for this company. Most of those came from people moving out of the Southern area of the country. intoOne was a move with We've used PACK RAT twice. Both times EVERYTHING was perfect. Nothing was lost, nothing broken... it was done with perfection. I'm wondering is this company is divided in to regions. Some regions might have issues. The Midwest West coast areas have run like a finely tuned watches for our two moves. By the way, our first move with RAT PACK was 2017. The start date for this work was 8/18/21

So far the experience has been great. We’re just in the first leg of a long distance move. Our 2 containers arrived when promised and we have already been contacted for our pick up date. Communication with Pack-Rat has been excellent. If the service at the end of the move is as good as it has been so far I’ll be a very happy camper!

The shipping of the pods went okay. The main problem that I had with Pack-Rat was getting the pods delivered for loading and unloading. I would get estimate arrival times and when that time would pass, I'd get another one. After five different changes, the pods finally arrived and 11:55 PM at the loading location. At least they came on the delivery date that we had set. The delivery of the pods at the unloading location was a different story. The pods were to come on Saturday. I got a text form Pack-Rat stating a truck broke down and they were re-scheduling the drop off date to Monday. Since I had hired unloading help for Monday, I had to scramble to reschedule them. I called Pack-Rat for clarification and was told that the pods would arrive between 8:00 -11:00 AM on Monday. I informed them that I had hired unloading help for Tuesday and that I had to have the pods no later than Monday evening. I was told they would be delivered Monday. On Monday, at 11:00 AM still no pods. I called them back and was told the pods would now be delivered between 1:00 - 4:30 PM. At 4:30 still no pods. I called them back and was told they would be delivered between 6:00 - 10:00 PM. I told them that I had hired an unloading crew for7:00 AM on Tuesday and needed the pods delivered Monday. I was told they WOULD be delivered on Monday. Low and behold, Monday passed and no pods were delivered. I had to cancel the unloading crew for Tuesday morning. The pods finally made it to the unloading location around 9:00 AM Tuesday. I'm now waiting for the unloaded pods to be picked up, but who knows when that will be. Will it be today, tomorrow, or this weekend? The pods are blocking our garage and parking area so we have to park on a busy road. It would be good to get the empty pods out of here. Because of the pod drop off time and date changes, at both locations, and the empty pod pick up, i WILL NEVER USE PACK-RAT AGAIN!!!!!!!!!!!!!!!!!!! AND RECOMMEND YOU DO THE SAME. DO NOT USE PACK-RAT

All in all it was a pretty poor experience. It started out with a delay dropping off our empty container for loading. Reportedly, the delay was due to a forklift being out of commission, but there were several delays after finding out it was not coming. After the schedule delays I had only one day to get the container loaded and ready which we did. That evening while at dinner I got a call from the driver saying that the container was overweight and would not be picked up. I was never told that their was a weight limit although in all honesty I should have known. Regardless, that meant I had to unpack lots of stuff from the container and move it all into a small uHaul I'd rented already. I then had to reschedule the pickup for a later date which meant I then had to reschedule the dropoff because they require 5 days to move the container from Los Angeles to Las Vegas which seems quite excessive. The container was now due to be dropped off a week later than what was originally scheduled. That meant, of course, living in a house with no refrigerator for a week. I called on the Wed before delivery on Saturday and was told the container would definitely be delivered on the scheduled day. Come that day I decided to call a few hours before it was scheduled to verify delivery time. Turns out the container had not even left California yet! Unbelievable!#%$!^# So it got rescheduled for over a week later - on a Monday - so I had to take time off work instead of on a Saturday as originally planned. Have to say that when the container was finally delivered, the driver was great! He and the others in the local office were great. Use at your own risk.

If I could give zero or fewer stars I would. Pack Rat was an epic failure as a moving choice. The best thing I can say about them was they didn’t deliver the container on the day I had contracted, and to make it worse, they stringed me along all the day the container was promised so I didn’t have a chance to make alternate arrangements. Every status call made to PackRat entailed a minimum of 45 minutes on hold. I will never recommend them and strongly advise against using them. The ultimate example of their incompetence was the following day receiving a text message advising my container was going to be delivered. I had cancelled it the previous day but they never told the delivery person. Gross incompetence at every turn. If you use PackRat, be prepared to be bitterly disappointed.

Container delivered on-time. Container was clean. Driver was courteous.

In theory it should be a good service, but for several reasons they fell well short fo expectations: because of the space the trucks need to maneuver, the containers don't really fit in many places like gated driveways. Because of this, I couldn't have the containers delivered to the final destination and instead I had to rent a U-Haul truck and hire a crew to transfer all the contents at the storage facility to then drive them home. Customer service is terrible. Hold times at their toll-free line often exceeded an hour. Containers were delivered without locks despite paying for them. Containers were not picked up as scheduled despite paying extra to guarantee a time window.

I would not recommend 1-800-PACK-RAT as a transportation company. First, the company has an incredibly cumbersome communication channel. You have to contact the corporate headquarter and have them reach out on your behalf in order to communicate anything regarding your Pod. Need to know the status of the Pod (i.e is it getting delivered today, need to reschedule a deliver or pick up date, checking on the status of the pod in general) then you need to call and hope you don't get stuck with an hour long hold time to answer a 5 minute question. They will not give you a more streamlined communication method no matter the situation. This really bit us in the butt when we hired movers and Pack Rat failed to deliver the pod on the scheduled date and failed to notify us of any change in delivery day or time, forcing me to call and be placed on hold for an hour to try and find out the status of the pod to then relay that info to the movers. Second, the company will state that they can deliver on specific dates if you agree to pay an extra $50 on the proposed day. However, in our experience this fee doesn't matter since their Tennessee branch is so incompetent in properly scheduling logistics that you might as well just hope and pray that the Pack Rat gods grant mercy on you and decide your Pod is important enough to deliver. To make matters worse, the Tennessee branch failed on multiple days to notify that they would not be able to deliver our pod or of any time changes, forcing us to contact Pack Rat via their cumbersome phone line and wait on hold for hours to find out about the status of our pod. During our final delivery of the pod, I had to call multiple times every day for 5 days straight trying to get updates on the pod since Pack Rat kept moving the time and date further down the line. Currently the pod is parked in a cramped parking lot and isn't scheduled to be picked for a week after the scheduled pickup date. Lets just hope they actually pick it up on the scheduled date, but at this point I don't trust any date Pack Rat actually claims since they have failed to uphold their end of the agreement multiple times during this move.

Easy to arrange, container arrived when scheduled with a courteous and professional driver.

Will use again. Delivered as promised, transported and arrived on time.

Containers were good, but scheduling and reaching a human was nightmarish at times!

The traditional national moving companies are the worst. Pack-Rat containers have disrupted the moving company industry for the better. You can hire helpers to pack your items and put them in a container that will keep them safe. Or you can do it yourself. I will never recommend or use a national moving company again.

Came on time also courteous and professional. Hopefully all will be well in North Carolina. So far all good.

Most everything worked extremely well. The only problem was with a stuck door on one of the two containers. I couldn't open that container before the move so I notified PACK-RAT, and the helpers had trouble opening that container after the move (we had to call PACK-RAT again).

Awful company and awful costumer service. I called them to schedule the time of my delivery to the place I moved TO, and they told the container had never left the place of origin. The container took another two weeks to arrive while I waited in an empty new apartment. They made it sound like it was my fault, but after they reviewed the call when I placed my order, they apologized and offered some compensation, which hasn't enough considering all the damage they caused with their poor administration. They also didn't schedule the pickup of their container once I was done with taking my stuff out and I have a container sitting there in my porch for two more weeks. This whole ordeal with them has taken a month and half. I would never recommend this company to anybody.

Horrible customer service, often having to wait over an hour on the phone, and empty containers were delivered a week late causing me to sacrifice a lot of belongings. The only good thing we’re the drivers, very pleasant to deal with.

The guys who pick up/drop off the containers were great. The customer service is horrible. Every time you call there is a two (2) hour wait...or longer. Unless of course, you are a new customer.