This company made a stressful situation worse. I was told they would take a deposit 7 days before droppoff and it was not taken. They did not call or email any reminders as I got close to the date. The website was not updated with a unit number. I was afraid I was falling through the cracks. I called and was told by a machine that I would have to take a call back. I signed up for a call back and they did not call me until the next day which was the day before the movers were booked to arrive. I had to call other movers as backups as I did not know if they were showing. VERY stressful. The person that I finally spoke told me they would show up but could not give me any details of when and I was not convinced as they appeared to have a disconnect with the local company. Eventually they showed, after much stress and anxiety for me. I would like to add that the driver here in MN that dropped off the container was incredibly nice and gave me the card for his boss at the local facility. They need to update the service model and automate the phone system and set up notifications and communications with local facilities.

Very knowledgeable and helpful when there are disruptions to the dates and times.

. Container was delivered and picked up on time as promised with regular communication from the company. Unfortunately, the inside of the container was gross and we had to clean it out before the movers could load it.

The service was pretty flawless and the drivers very friendly. I did have an issue when I ordered three containers and thought they would ship independently, only to learn on delivery day that it was 800 miles away and hadn't been transported (since they only move them when they are all ready if they are on one order). I wish that were clearer when we set up the transportation schedule.

So far very happy. Waiting on the delivery.

clean, quick and accurate placement

Punctual and professional

Scheduling staff and drivers were super helpful and courteous. The container fit our needs perfectly because we had a lot of heavy stuff and the container was strong enough to hold it all.

Pack Rats was recommended to me by someone who used them locally. I chose them because they had good reviews and you could hire movers through the company. I DO NOT recommend them for a cross country move. Here is why: 1) They were late dropping them off. The first time by 3 days. Why do you "reserve" if there is a possibilty of them not making it even close to the date? I got no phone call about when they were supposed to deliver the late conatiner and sat on hold for ONE HOUR to find out. They were late dropping my container at my new location by 10 DAYS!!! So that left me and my family in a new city 2000 miles away living out of suitcases for over three weeks. Infuriating. When they eventually did deliver, they delivered the WRONG CONTAINER and we had to wait longer for the correct one. Ready for more? 2) you can't KNOW how heavy your container is until they weigh it when they pick it up. How are regular people supposed to know what "too heavy" will be? When I reserved the container over the phone, the rep said he had never heard of anyone's being over the weight limit. Both of mine were. I am a regular person with regular stuff. How can this be? We had to beg the driver to stay (he had other conatiners to pick up, he said and couldn't wait. He told us we would have to "re-schedule". Are you kidding me? We were leaving town the next day! ). So we had to drag stuff out onto the street until we passed the weight limit. How's that for humiliating? Having our neighbors see us frantically throw our belongings into the street so the driver would not leave. when he finally left we had to contend with five mattresses and a bunch of furniture and household items that we had to arrange to get picked up (remember we were leaving town the next day!) and then had to re-buy all of these things in the new city. Expensive? You bet! Should we have purchased a 3rd container at another $3500? Possibly. But would it have been nice to know that our (regular person stuff) would be too heavy so that we might have been able to make alternate plans? Yes indeed! At the end of the day though, I'm glad I did not give this company several thousand more dollars. Moving is SO stressful and this company added so much more stress to my life. Take my advice and look elsewhere for your long distance move. And good luck getting someone to answer the phone in less than an hour.

my only concern was that they were short staffed and a truck down and my pick up was delayed, resulting in a delay of my closing.

Bernard and his team from OC Movers was the most highly skilled and professional movers I've ever worked with. My move is taking me across country and they packed the storage Pod with precision and efficiency. I highly recommend using this company for any moving need. Oh and they got my 2 bedroom apartment packed in 3 hours!! I can't say thank you enough!!

I love the service and the price!!

So far so good...we're not done yet!

not done moving yet so far they are very good

Horrible! would NEVER recommend or use them again!! Customer support is terrible! They flat out lied to me multiple times.

Loved the containers. Great way to move and keep them safe.

Easy to order but everything else is incredibly inconvenient and not customer-friendly. To access the pod once it's in storage, you need to make an appointment 48 hours in advance, which is totally reasonable since they have to access it in the warehouse and bring it to a staging area. However, 50% of the time I needed to access it and made an appointment, the pod was not available. You have to call the 1-800-PackRat number and can't call the warehouse directly, but most of the time there is not anyone available to take your call. They offer a call-back service with a time estimate, however you should plan on it being actually twice, if not triple, that time for someone to get in touch with you. Delivery of the full pod to the new location was a nightmare! They called to let me know they were 25 min away. Fast foward an hour, they were not there and I received no additional calls. I called the number they called from and there was no answer. I left a message and call was not returned. I called again about 20 min later and someone answered, letting me know the driver dropped off the pod about 45 min earlier and said they had called me. Well, here's the thing: I was out front in my car, waiting for them for over an hour and there was no truck. I also did not receive a phone call. Person said he was going to call the driver and find out where it was delivered and would call me back. Never called back so I called about 20 min later and he said it was dropped a quarter of a mile away down a side street. Seriously?! I went to locate it and not only was it about a 5 min walk away, it was backed up to a car with no access to the door AND it was in a handicapped parking space. I let them know this was unacceptable and they needed to move it immediately because I did not want to be responsible for it getting towed from a handicap spot, not to mention it was totally inaccessible and nowhere near the home. TWO HOURS later a driver finally showed up to relocate it to the correct spot. The company took zero accountability for the issues (no communication, dropped at wrong location, and parked illegally) other than to claim they had still "met the expectations" of delivering it. I'm sorry, HOW does this meet any reasonable human's expectations? Highly DO NOT recommend. Entire experience from when they picked up my full container to it being put in storage to when it was finally delivered to my new home was a nightmare. Zero customer service and zero care for the situation. Luckily the driver who eventually came to relocate it was super understanding, but frustrated himself because they hadn't even communicated with him what the situation was. I know this is a rant, but seriously, friends. Reconsider using this company. Too expensive for the pure inconvenience and frustration they will cause you

Was satisfied with the actual mover. Very nice and informed me of every step needed to be successful in the move.

Good company. The only problem I had is that one of the service reps canceled my order on my 8 ft container when I asked for my service to be transferred to a 16 ft container. That cost me 36 hrs of waiting and then putting my order to be delivered a week after I was moved into my house. So, not happy about that. :-(

Smooth process with dropping off and picking up.

GOOD COMPANY TO WORK WITH

Major issues with shipment and delivery, but PackRat's management made good on it and I am satisfied. I really appreciate their integrity to take care of us (Thanks Nicolas.)

Highly recommend 1800PackRat for cross country moving. They were on time for both ends of our move. Container arrived in the condition that we left it. The size of the container was important to us as we combined households. Great customer service! Highly recommend using 1800PackRat.

On time drop off and pickup. Customer service team - Scott Behrends was very helpful and responsive.

I have had excellent customer service with my only complaints the website went down a few times and phone wait averaged 25 minutes. Delivery people have been wonderful, kind and professional.

Pickup was late of the loaded container, and the pickup of the empty container seems to take forever.

Delivery was 6 days late and there was no communication unless I initiated it as to progress on locating our container

Did a nice job all around. Would use them again.

Picked up the pod 2 days late, with numerous 50 wait time calls to the customer service department to make sure it arrived on time, which had to get escalated to upper management to make sure it happened. I would not use them again.

Pack Rat was good to start. However, my plans changed and I relocated to TN instead of KY. It was a net change of only ~300 miles. They made me do another long distance move and charged me almost $5000 more to get my stuff from Louisville to Memphis and then deliver. They had me over a barrel and took advantage. Would not recommend.

Bad scheduling they would not listen . extra charges. would not recommend.

D0 NOT USE 1-800 PACK RAT!! Watch what you are quoted vs what you are charged the day of the move. Be sure you understand what you are being told. Read everything and question everything. I am still trying to get things resolved and had to freeze my credit card so more charges will stop coming through on my card. Was told their would be blankets for my furniture, but none were provided. At least I was not charged for blankets. (At least not yet) I wish their was another word beside '"POOR" for a rating. I have contacted the State Attorney General's Office and if this does not get resolved, I will take it as far as I have to to get the cost of what I was quoted. I have moved across the country and many, many times and in no case have I been scammed like I have for such a small move and storage. I have been calling and calling and I cannot get anyone to help me that supposedly "Looking into it"

1-800-PACK-RATS were great for both drop off and pick-up. Called in advance as requested and very courteous gentleman each time. They left no marks on my paver stone driveway. Perfect transaction!

It is actually a mix. The first container went smoothly with the exception that I was told I would only need one for a 3 bedroom home. Actually turned out I needed two. Second delivered on time but what a nightmare trying to get it picked up. I was told it would be a month before it could be picked up. After numerous calls I spoke with an agent who took my concerns seriously and was able to provide a removal date in 3 days.

Jesse, Dimetri and Tyrell were great and helped save the day when the jerks from Hire a helper did not show up as promised.

They delivered late at night and we were not aware that they scheduled us 5pm-9pm

Alex, the driver who delivered my container is outstanding, professional, courteous and took the time to talk to me about the drop point, placement and my future move. Thank you Alex and Pack Rat!

Container arrived on time. Driver put it right where I wanted

1-800-pack rat was excellent

I contacted PACK-RAT four times on four different days to make sure the container was pulled for my movers. My guys waited TWO HOURS for the container to be ready. And, of course, I got to pay for those two hours. I never got an explanation for the lousy service.

LOVED using the PackRat container. Customer service during drop off and pickup was excellent and I would highly recommend use of their services to anyone. I didn't have a lot of furniture but I had a lot of boxes and storage buckets. It was a lot of stuff and the 16' barely held it all. When I move the next time I will have more furniture and will need two. Go with the advice they give you when you tell them how many rooms. I had only one twin bed, two dressers, a chest, some nightstands and two wingback chairs, but like I said A LOT of boxes. This was a cross-country move.

They did a good job of delivering the pods and an outstanding job picking them up.

Yes I would use them again. Customer service was great with identifying, explaining and correcting some payment and other misunderstandings, and delay during the drop off, pick up and transportation phases. Warehouse personnel great with my access to container during the 9 months it was in storage. Delivery and pick up were a breeze. All drivers pleasant despite excessive heat.

Easy to manage equipment and schedule online. Good service and reasonable price.

I didn’t use it I called for pickup

Cannot say enough good things about Pack Rat - awesome company to deal with and way more reasonable than any other company.

these guys are great will be using them to unload my containers

Pack Rat is cheap and you get what you pay for. I get calls from all over the country from drivers about pods that are not mine, I am on hold for 30 min to an hour when I call Pack Rat and the representatives always seem annoyed to pick up my call. Then this last time they threw a fuel surcharge in my bill, they did not notify me of the charge even though I had called the previous day to confirm the amount owed. However, they are the cheapest, and all in all worth the price if you're trying to save money; be wary of the fuel surcharge though; that takes the cost from cheap, to moderate, and they are definitely not worth any more than cheap.