I am very happy with Pack-Rat service. Everything was scheduled and completed as they told me it would be.

The container was moved from Florida to Texas. We added items to the POD for storage for 2 months

My overall experience with 1-800-PACK-RAT was excellent. The people I interacted with (many from start to finish) were all Professional and kind/helpful.

They are very accommodating. Reasonable price.

Dropped off and retrieved the pod on time and did all with great care.

wonderful experience, very professional. Excellent communication and reasonable prices

I had to make multiple changes to my move date, yet they handled that with ease. Also, the POD arrived right on time and pick up was right on time. The drivers were very nice and made sure Pod was located in a good spot.

Pricey, but still of the lower ones I've found!

wonderful !!!! on time .. driver was wonderful

Fantastic job both picking up and dropping off. Drivers were courteous and accommodating. Did a fantastic job placing the containers in the driveway.

I received all of my items undamaged, but containers were dropped off and picked up late...

Punctual and pleasant

Pack Rat was easy to work with and timely. We don't have our pod delivered yet, hope it goes smooth on the other end!

I'll never use this company again. At first they price matched the competition, but that only worked because they didn't give me enough containers. I ended up having to order extra containers on moving day and even then it wasn't enough to fit all of our stuff, we ended up having to leave a bunch of stuff behind. We paid extra for a certain delivery day, but they kept moving the date out and it was a logistic nightmare having to coordinate with the unloaders.

container arrived on time and the pick up the same although they had some trouble getting the container back on the truck.

they did everything they said they would do.

Excellent service from Pack Rat - again - this is the second time we have used Pack Rat for a long distance move and each time the service and product was wonderful

Worked great for getting all the things out of the house for showing/sale. Everything happened when requested and they were helpful with placement suggestions when the container was onsite with us.

Communication with the company was not as good as with my previous move. Several times PackRat confirmed that I was on the schedule for one day, but the driver was told the next day. He arranged to come very early so it worked out, but it did cause some considerable angst for me

Professional, great communication, punctual, easy to work with.

Excellent experience. Very straight forward with no issues. Would highly recommend them.

Great service, pricing was great and very transparent, my container was delivered and picked up on schedule. I also had to reschedule as my closing date was pushed back, and that was easy to do.

Delivered on time with call 1 hour before.

Great people who worked with my schedule that changed a few times!

Efficient, easy to schedule, good value...

Simple to use, company was extremely helpful with planning and scheduling. Container kept everything dry and safe.

Super friendly, easy to work with and they delivered when they said they would (worth the little extra cost to know when arriving).

The pods were delivered on time. However, an additional pods was needed. When I called, was told it would be a week for another to be delivered. The driver I talked with was able to deliver one the next day.

Still in the process so cant make other comments until we are finished.

Initially 1800PackRat was very easy to get set up and deliver the empty container to my house. Once I loaded my container and it was picked up was when the problems arose. I paid $700 extra for expedited shipping for my container to arrive Dec. 8th. I received an email stating that the container would not be arriving on Dec. 8th but that it would arrive on Dec. 13th. I called the only number listed and waited forever to speak to an agent. The agent only said that they emailed dispatch and hadn't heard back from them about my container arriving. He did not know where it was or when it would arrive. He then said it would most likely be delivered tomorrow. Tomorrow came but the container did NOT. Once again, nobody emailed or called me to give me any information. I called everyday around noon and was given the same information, "it will arrive tomorrow." I finally spoke with a customer service rep that promised she would email and call me that evening after she figured out what was going on. She did call me back and was extremely helpful. She assured me it would be delivered that Thursday. It was delivered on Thursday and everything was in good shape. The delivery driver was very polite and helpful. I understand that a long distance drive can have unforeseen issues pop up but most of my angst could have been relieved if 1800PackRat would have provided more information and had better customer service from the beginning of the issues. They did refund my $700 and I am happy about that. Overall, I DO NOT recommend 1-800-Pack-Rat to anyone. Use another company.

Very nice to work with

Pretty good size of container, don't be deceived by the size, it can store A LOT of stuff, we were worried our belongings wouldn't fit and in the end we had plenty of empty space, it is very convenient this container system, I recommend it

Great Team, good steady work!!

Professional and easy to work with. I would recommend.

Somehow they lost track of our pod and every time we called, they gave a different response as to what happened or where it was. We still don't know what happened, but after many calls and bad reviews on their FB page, we finally received it. I would NEVER use them again. Do not believe how much space they say it fits. It doesn't.

They did not notify me that my container hadn't left the initial location for transportation to my new location.

My container was in NJ and we moves to SC and it took about 3 weeks to get our stuff

I would certainly use these guys again if I needed to move. They communicated with me numerous times to make sure the schedule was correct. Also, scheduling on the website worked great. The drivers involved in my move were courteous and arrived on time.

'm half way through process - so far delighted with the service. The Delivery driver was excellent - incredibly skillful at negotiating my awkward driveway and ensured the pod was placed exactly where I wanted it. The pod iydrlf appeared virtually brand mew

I had a last minute long distance move so I only booked 48 hours in advance which made a great first impression. They arrived early and got to work right away. These guys worked lighting fast. I was impressed. Not all my items were boxed and ready to go but they were understanding and diligent. Never saw them hit a wall. Never saw any of my things fall. And I had all kinds of things in my apartment that they just hopped over with their nimble feet. All looked very well packed and secured in my bin. I highly recommend this crew! Thank you for making my last minute move less of a headache.

Containers arrived as scheduled, however did not have tie-downs as described in conversations while booking.

Good customer service, fair prices and ease of personal control of my move. I've used them 3 times.

Perfect marriage between these two companies!

Didn't arrive when stated

This is the second time I used them for a move and I will use them again if the need arises. Clear communication and no issues with timing on pick up or drop off of the container.

The Mt. Prospect location was absolutely wonderful. The drivers were kind and courteous and let us know when our belongings would be picked up and delivered. The 800 Pack Rat on the other hand was a mixed up crew of wrong and inaccurate information. I had to keep on top of them at all times, even providing them with the container numbers and correct delivery dates/times. Home office and the actual delivery and storage end does not communicate. Packing and moving your own belongings is definitely a much harder option, but we had to store our stuff and renting containers was the only way to do it.

Very efficient company and using pods is convenient to make your move flexible even though costing a little more.

Little if any damage from furniture shifting during transport. Would highly recommend pack rat.