Service was s advertise. Had to wait sometimes to get someone on the phone but I guess there were a lot of people trying to get out of CA.

The pods were clean, and were in place when I needed them. The delivery drivers were very polite and put the pod where I needed it.

They are good in delivering the container and placing it on my driveway as I expected. However it was very hard to get connected to their customer service agent. I had to leave my number a few times and it took them forever to call me back. Also they charge extra ($50) if you want the container delivered at a specific time frame. The container pickup was a breeze, no problems at all.

They arrived with my container at the date and time scheduled, The delivery driver was knowledgeable, considerate and very pleasant. Now, they just came to pick up the empty container - at the scheduled time. Excellent service. Thank you for making this move pleasurable.

Pack Rat was reasonably priced and was adequate but I got bumped off the delivery schedule on the front end, which messed up my loading plans. The doors didn't work well and one of them had a small leak in the corner.

Exactly as advertised and very friendly customer service!

Very prompt, pleasant & on time. Our belongings were stored & returned to us without damage.

I will never use them again. They delivered our containers on time to be packed but when they had to deliver them for our move, I paid extra to have them delivered in the morning so I had my movers scheduled for 12pm. I first container didn’t arrive til 3pm. We had to pay our movers for showing up. B

If you are moving in the Philadelphia metro area, stay away from these guys. Our containers were stored in Cherry Hill, NJ. We had one container delivered immediately when we moved - and it was delivered a day late. Then months later when we bought a house, we had two more containers delivered - one of which was late. And not only were the containers not delivered on the requested day, even when booked over a month in advance, they completely failed to communicate that this would be happening, and didn't seem in any bit of a rush to redeliver the following day. Due to the late containers, each time I had to rebook movers at an additional cost. STAY AWAY, they don't give a **** about their customers!!!

on time and was carefull with my driveway

The driver who dropped off the empty container did a great job with our curvy driveway. He was smiley and informative.

good job everything did not fit the container could not hold a 1300 square foot non cluttered home.

The delivery and over the phone personnel were extremely friendly and easy to work with. The first container was delivered a day late but it was not an issue as we allowed extra time to load the contents. The only issue is the high cost of container rental and transpiration..

I called 5 moving companies and this one had the best deal over all for the transportation of 2 16' containers from CA to NH with over 10 months of storage.

Convenient and easy to schedule.

Expensive and a pain to get a hold of, no online account and could not get one setup up.

From the beginning of the moving process from NJ and storage of 2 pods for 5 months to the very end of the move to New Mexico everything went so smoothly. They delivered the containers when they said they would , picked them up when they said they would and delivered them when they said they would. All of the drivers were great across the board. I would highly recommend 1-88-PACK-RAT and would use them again without question.......just hopefully not to soon !

Sean and Joe were efficient, snd excellent packers!! Thanks fellas!

Arrived late (7 days) and roughly handled. I will not use this company again. Not even an apology from them.

I had to change my dates due to the efficient help I got from moving helpers and Jesse and his crew were flexible in their scheduling. I had 2. 16 ft containers and 1 12 ft and they managed the coming and goings without a snag over a one week period. I would recommend that they add more hooks on some of their containers to give you easy places to tie off boxes and furnishings. Some had hooks on the Metal supports and some did not. it is easier to use the hooks than to tie off on the bracing supports. the containers were clean and swept and had doors that closed tight,y to protect my belongings. they also supplied locks when I requested since my plan was to store my things for a couple of months

The Pods and the staffers who transported them were also terrific and totally reliable.

Pack Rats helped to make our long distance move less stressful. The only glitch was the HOA does not allow deliveries after 6pm, I stressed this to Pack Rats yet a driver tried unsuccessfully to deliver a pod after 6pm. I had movers hired to unload the pod and had to reschedule, cost me $85. Other than that I would highly recommend Pack Rats.

I've moved across the country a couple of times in my life now. The first time was a truck. This time I used PackRat. This is the way to go. So much easier. I knew my belongings were safe and I had no worries on their storage,

This is the second time I have used Pack Rats and I highly recommend their service.

Very pleased with this company. They were always patient and helpful during my moving plans. I called several with questions and just uncertainty about my move. They were understanding and lessened my nervousness. The pod came and went as scheduled and both placement and removal of it was flawed. Thanks!

The gentleman who delivered the containers could not have been any kinder or more professional. He took my concerns into consideration and placed the containers in the most reasonable and convenient locations possible. He went above and beyond to try and avoid damage to the trees while trying to make them as easy for us to load as possible. I wasn't there for the pick up but I have to imagine it was just as great as the dropoff since it was the same individual.

3rd time using them - great service!

They arrived as scheduled for drop, pickup for storage, return, and final pickup.

Lots of damage to my furniture from the loading team. Delivery team excellent. Other than that, I will never hire you again.

Everything was in tac. Really pleased.

Container arrived damaged

I would use them again.

Excellent customer service for booking, arranging drop off and pick up. I highly recommend them.

Great NC company; but I had questions for online contract submission but was put on hold 3 times for over half hour; loop music and message! Still would like a call. Thank you.

Pack Rat kept you up to date. They delivered and picked up on time. We had to rent a uhual also. Not enough room

Great service, called ahead and took the time to go over everything.

They were late delivering our pod and the communication was poor.

Absolutely no issues. My move lasted from November 2020 to April 2021 getting from VA to AL. Storage costs were reasonable and no damaged household items upon unpacking the 16-foot container. Would definitely recommend this company and I'd use them again in the future.

perfect condition and timing

Error made with regard to container storage.

Still awaiting final delivery.

There was a large mistake made by the company. I purchased on Nov 2020 and was informed by phone and by email that my property would be shipped to Phoenix storage warehouse, but when I called last week after house closing to set up delivery dates for 4/19 thru 4/23 or so, I was told my property was still in California and it would be 3 weeks before delivery. Management fixed this but it was a big hassel.

Web site not as good as POD’s

Driver who dropped off container was totally experienced. Driveway is a shared driveway; but driver took his time in negotiating container into the perfect spot for us to load.

I really appreciated the service I received. I loved the follow-up and

Would use again. Very friendly. Calmed my nerves down and worked with me for the entire cross country move

The containers are good for moving. The drivers who delivered and picked up the containers were professional.

I would have rated 1-800-PACK-RAT as 5 stars except that their website is absolutely lame. Every transaction required a call to their call center because the website simply wouldn't work correctly. A couple of times I had to call more than once because the call center folks couldn't seem to get it right either. But in the end, they showed up on time at both locations. They dropped off when they said they would, and picked up when they said too. Absolutely nothing was broken in the container. Other than the absolutely lame website and the call center folks who could use a little more training, it was a perfect experience. The bottom line? Use this service for your move, but pay very close attention to details. Once you get them right, it goes off without a hitch.