Still awaiting final delivery.

There was a large mistake made by the company. I purchased on Nov 2020 and was informed by phone and by email that my property would be shipped to Phoenix storage warehouse, but when I called last week after house closing to set up delivery dates for 4/19 thru 4/23 or so, I was told my property was still in California and it would be 3 weeks before delivery. Management fixed this but it was a big hassel.

Web site not as good as POD’s

Driver who dropped off container was totally experienced. Driveway is a shared driveway; but driver took his time in negotiating container into the perfect spot for us to load.

I really appreciated the service I received. I loved the follow-up and

Would use again. Very friendly. Calmed my nerves down and worked with me for the entire cross country move

The containers are good for moving. The drivers who delivered and picked up the containers were professional.

I would have rated 1-800-PACK-RAT as 5 stars except that their website is absolutely lame. Every transaction required a call to their call center because the website simply wouldn't work correctly. A couple of times I had to call more than once because the call center folks couldn't seem to get it right either. But in the end, they showed up on time at both locations. They dropped off when they said they would, and picked up when they said too. Absolutely nothing was broken in the container. Other than the absolutely lame website and the call center folks who could use a little more training, it was a perfect experience. The bottom line? Use this service for your move, but pay very close attention to details. Once you get them right, it goes off without a hitch.

I ordered 2 containers at the same time, I had them delivered on the same day, I had them picked up on the same day, but when I had them delivered they only sent one. I had to call to find out why and they said I was not specific in my phone call that I wanted both containers. Really?? This delayed my family from being able to stay in our new home the night we closed. We had to stay in a hotel because our beds were in the container that was not delivered.

I will be getting another 16' for the rest of our stuff.

Nothing broken, placement and removal of containers very professional

Failed to deliver the container within the window of time. It came the NEXT DAY. Thus, the moving crew, cleaning crew, staging company preparing my house for sale, etc. all had to be changed. The website is not kept up to date with delivery dates. The most frustrating thing is when you call the ONLY number listed for them, it is a one-hour plus wait time or a promised call-back that happens hours from when you call. Container was beat up and rusty on the exterior with pieces of metal sticking out where it looked like a forklift had jammed into it. I thought the concept of packing up my life into container, while I waited for my new house to close, was a good idea. Not so sure. Haven't gone through the next step yet, of getting the container in the driveway of my new house on the day I requested. Fingers crossed.

Prompt and efficient.

Very positive experience with booking, container drop off and pick up.

Love this company, would highly recommend them ?????????? GREAT customer service.

great bunch of drivers that delivered. Very nice

The pods were fine, but our delivery was supposed to be on a Saturday, and actually came on Tuesday. That was a long wait after an already long wait.

Very nice young men. Professional and effeicient

All Staff members we have spoken too and the condition of the container delivered was absolutely perfect and exactly what we needed. Great job to everyone!

Arrived earlier than expected. Kept us informed of delivery time. Excellent service.

Wonderful and efficient.

The pod arrived when it was supposed to, was clean, and was picked up on time.

they are not finished with my transportation yet. But so far I am happy with them.

Great service and containers. Their online system while easy to use I was frustrated that my pickup address was changed to match my business address. Why? Because they're both different. Business address was soley for the billing part NOT the actual pickup. So when driver called to confirm I had to instruct him as to were to really deliver. He by the way was great and put the containers exactly where and how I wanted them. The online I had to call in and get that fixed and customer rep said he corrected and when I went online it was correct however this wasn't communicated to the driver.

Pack-Rat were very accommodating. They helped me and made my move a pleasure rather than a nightmare.

I had 2 16' containers that were delivered more than 2 hours late. The containers were in fair condition. I had to supply the locks and insurance for securing the container items. Then, the containers were not picked up on the agreed upon date as the truck broke down delaying the pickup until the afternoon of the following day.

Customer Service professionals from the initial quote to yruck loaded and leaving. Our driver Bobbie out of your Lakeside, CA facility was a total professional and worked quickly and expertly. You're very fortunate to have him because great employees are hard to find these days.

very good customer service. Although there were some mistakes in getting containers to our new house, they were able to recover the service expectation

Everything went as well as expected. The only reason I didn't give five stars is because Pack Rat added a $ 375.00 Hidden Charge for transportation expenses. { Gas Surcharge, Etc.} That wasn't mentioned in the quote or any notes I saw in the quote. Hidden Charge, not honest.

When the container was first delivered, I thought I may have rented one that was too small. But the men I hired to move the furniture and boxes into the container knew their "stuff," and the container was just right.

Delivered & Pickup on Time

Trying to do a same day drop-off and pick-up was a hassle because their scheduling isn't very precise. But the drivers made it work and everything thing else was good.

Marcus and Jamal were awesome. They did the job quickly and efficiently and were very polite! Very happy with the service.

Great hard working team

On time and extremely well mannered.

I feel totally ripped off by this company - I have a Zippy Shell and needed another pod - apparently Zippy Shell merged into 1 800 pack rat and that's when customer service became non existent. Pack rat has no customer service skills - their consultants lie about the rates and you are powerless to get what you were promised after they already have your stuff in their container - I will never use this company again - never recommend anyone to use them and go out of my way to let everyone know about their bait and switch pricing tactics. - I have already contacted the better business bureau and the attorney general.

In the process of the move I talked to 3 different ladies on the phone. I don’t believe I have ever talked to anybody that was kinder, helpful, or more professional then these ladies. I am so happy to have the opportunity to make their fantastic work known

Steve the truck driver found the optimal spot to drop-off the 16ft container to make sure there was enough room for other cars to maneuver around the site. He was smooth and quick too.

Service is top notch and everybody I've spoken to is very nice.

Easy pick-up and drop-off, great customer service and communication, and price-matching. No complaints!

Not sure at this time to leave a review. After original sale virtually impossible to speak with someone at Pack Rat in regard to questions. Telephone and emailed 4 times to sales person and no reply - At this point 4 days after ordering the container still no reply.

Good. Although not told of charges up front. They did provide a parcel refund.

Delivery was prompt and container was clean.

This is the second time I have used Pack Rat. Highly recommend.

So far great experience my furniture to arrive in 2 weeks

Everything arrived safe and on time. No issues at all. the team delivered the units and pick them up with no issues. I would use Pack-rat again

Great service. Easy to work with, they show up when they say they'll show up! You just have to be careful about the weight you add to your container. We were over the limit on one (who knew??) and they had to come back another day after we unloaded some of the weight.

seamless and easy. would never move with traditional movers again. Pod was delayed one day, which was an inconvenience, but they gave us a 3 day notice, which allowed for us to make arrangements. Price was significantly less than PODS. Drivers were friendly and professional.