Highly recommend 1800PackRat for cross country moving. They were on time for both ends of our move. Container arrived in the condition that we left it. The size of the container was important to us as we combined households. Great customer service! Highly recommend using 1800PackRat.

On time drop off and pickup. Customer service team - Scott Behrends was very helpful and responsive.

I have had excellent customer service with my only complaints the website went down a few times and phone wait averaged 25 minutes. Delivery people have been wonderful, kind and professional.

Pickup was late of the loaded container, and the pickup of the empty container seems to take forever.

Delivery was 6 days late and there was no communication unless I initiated it as to progress on locating our container

Did a nice job all around. Would use them again.

Picked up the pod 2 days late, with numerous 50 wait time calls to the customer service department to make sure it arrived on time, which had to get escalated to upper management to make sure it happened. I would not use them again.

Pack Rat was good to start. However, my plans changed and I relocated to TN instead of KY. It was a net change of only ~300 miles. They made me do another long distance move and charged me almost $5000 more to get my stuff from Louisville to Memphis and then deliver. They had me over a barrel and took advantage. Would not recommend.

Bad scheduling they would not listen . extra charges. would not recommend.

D0 NOT USE 1-800 PACK RAT!! Watch what you are quoted vs what you are charged the day of the move. Be sure you understand what you are being told. Read everything and question everything. I am still trying to get things resolved and had to freeze my credit card so more charges will stop coming through on my card. Was told their would be blankets for my furniture, but none were provided. At least I was not charged for blankets. (At least not yet) I wish their was another word beside '"POOR" for a rating. I have contacted the State Attorney General's Office and if this does not get resolved, I will take it as far as I have to to get the cost of what I was quoted. I have moved across the country and many, many times and in no case have I been scammed like I have for such a small move and storage. I have been calling and calling and I cannot get anyone to help me that supposedly "Looking into it"

1-800-PACK-RATS were great for both drop off and pick-up. Called in advance as requested and very courteous gentleman each time. They left no marks on my paver stone driveway. Perfect transaction!

It is actually a mix. The first container went smoothly with the exception that I was told I would only need one for a 3 bedroom home. Actually turned out I needed two. Second delivered on time but what a nightmare trying to get it picked up. I was told it would be a month before it could be picked up. After numerous calls I spoke with an agent who took my concerns seriously and was able to provide a removal date in 3 days.

Jesse, Dimetri and Tyrell were great and helped save the day when the jerks from Hire a helper did not show up as promised.

They delivered late at night and we were not aware that they scheduled us 5pm-9pm

Alex, the driver who delivered my container is outstanding, professional, courteous and took the time to talk to me about the drop point, placement and my future move. Thank you Alex and Pack Rat!

Container arrived on time. Driver put it right where I wanted

1-800-pack rat was excellent

I contacted PACK-RAT four times on four different days to make sure the container was pulled for my movers. My guys waited TWO HOURS for the container to be ready. And, of course, I got to pay for those two hours. I never got an explanation for the lousy service.

LOVED using the PackRat container. Customer service during drop off and pickup was excellent and I would highly recommend use of their services to anyone. I didn't have a lot of furniture but I had a lot of boxes and storage buckets. It was a lot of stuff and the 16' barely held it all. When I move the next time I will have more furniture and will need two. Go with the advice they give you when you tell them how many rooms. I had only one twin bed, two dressers, a chest, some nightstands and two wingback chairs, but like I said A LOT of boxes. This was a cross-country move.

They did a good job of delivering the pods and an outstanding job picking them up.

Yes I would use them again. Customer service was great with identifying, explaining and correcting some payment and other misunderstandings, and delay during the drop off, pick up and transportation phases. Warehouse personnel great with my access to container during the 9 months it was in storage. Delivery and pick up were a breeze. All drivers pleasant despite excessive heat.

Easy to manage equipment and schedule online. Good service and reasonable price.

I didn’t use it I called for pickup

Cannot say enough good things about Pack Rat - awesome company to deal with and way more reasonable than any other company.

these guys are great will be using them to unload my containers

Pack Rat is cheap and you get what you pay for. I get calls from all over the country from drivers about pods that are not mine, I am on hold for 30 min to an hour when I call Pack Rat and the representatives always seem annoyed to pick up my call. Then this last time they threw a fuel surcharge in my bill, they did not notify me of the charge even though I had called the previous day to confirm the amount owed. However, they are the cheapest, and all in all worth the price if you're trying to save money; be wary of the fuel surcharge though; that takes the cost from cheap, to moderate, and they are definitely not worth any more than cheap.

After having been stiffed by a scam moving company (although I avoided a big loss, thank Heaven!), I turned to Pack Rat (which I had used before and foolishly chose not to call them first). After hearing about my problem, the agent (R.J., I believe) fixed me right up with a container within 3 days, and the moving labor the day after that. The size was exactly what I needed (with room to spare, so I added a few more things that I originally didn't think I could pack with the scam movers). The container will be picked up tomorrow. No guesswork or delays or downright lying (which happened with the other company). Everything was like clockwork, and I am totally satisfied!

Overall, good. I was moving from one apartment complex to another. Each time, I was told they needed 2 parking spaces for the container. Each time, they needed 3. One of the apartment complexes was not happy about them taking up so many spots. I would use them again if I were moving into a house, but not an apartment complex-their equipment isn't really designed to maneuver the container in a parking lot.

Container was WAY too small.

Excellent from day one. Wish I could say the same for Hire A Helper.

Good company to use.

They did exactly what was expected and did it without issues.

Picking up and dropping off they all did a great job. An especially great guy in Alex on Chattanooga end. I was worried about the clearance and he made it look so easy.

Excellent service ...

Service was s advertise. Had to wait sometimes to get someone on the phone but I guess there were a lot of people trying to get out of CA.

The pods were clean, and were in place when I needed them. The delivery drivers were very polite and put the pod where I needed it.

They are good in delivering the container and placing it on my driveway as I expected. However it was very hard to get connected to their customer service agent. I had to leave my number a few times and it took them forever to call me back. Also they charge extra ($50) if you want the container delivered at a specific time frame. The container pickup was a breeze, no problems at all.

They arrived with my container at the date and time scheduled, The delivery driver was knowledgeable, considerate and very pleasant. Now, they just came to pick up the empty container - at the scheduled time. Excellent service. Thank you for making this move pleasurable.

Pack Rat was reasonably priced and was adequate but I got bumped off the delivery schedule on the front end, which messed up my loading plans. The doors didn't work well and one of them had a small leak in the corner.

Exactly as advertised and very friendly customer service!

Very prompt, pleasant & on time. Our belongings were stored & returned to us without damage.

I will never use them again. They delivered our containers on time to be packed but when they had to deliver them for our move, I paid extra to have them delivered in the morning so I had my movers scheduled for 12pm. I first container didn’t arrive til 3pm. We had to pay our movers for showing up. B

If you are moving in the Philadelphia metro area, stay away from these guys. Our containers were stored in Cherry Hill, NJ. We had one container delivered immediately when we moved - and it was delivered a day late. Then months later when we bought a house, we had two more containers delivered - one of which was late. And not only were the containers not delivered on the requested day, even when booked over a month in advance, they completely failed to communicate that this would be happening, and didn't seem in any bit of a rush to redeliver the following day. Due to the late containers, each time I had to rebook movers at an additional cost. STAY AWAY, they don't give a **** about their customers!!!

on time and was carefull with my driveway

The driver who dropped off the empty container did a great job with our curvy driveway. He was smiley and informative.

good job everything did not fit the container could not hold a 1300 square foot non cluttered home.

The delivery and over the phone personnel were extremely friendly and easy to work with. The first container was delivered a day late but it was not an issue as we allowed extra time to load the contents. The only issue is the high cost of container rental and transpiration..

I called 5 moving companies and this one had the best deal over all for the transportation of 2 16' containers from CA to NH with over 10 months of storage.