Container arrived on time. Driver put it right where I wanted

1-800-pack rat was excellent

I contacted PACK-RAT four times on four different days to make sure the container was pulled for my movers. My guys waited TWO HOURS for the container to be ready. And, of course, I got to pay for those two hours. I never got an explanation for the lousy service.

LOVED using the PackRat container. Customer service during drop off and pickup was excellent and I would highly recommend use of their services to anyone. I didn't have a lot of furniture but I had a lot of boxes and storage buckets. It was a lot of stuff and the 16' barely held it all. When I move the next time I will have more furniture and will need two. Go with the advice they give you when you tell them how many rooms. I had only one twin bed, two dressers, a chest, some nightstands and two wingback chairs, but like I said A LOT of boxes. This was a cross-country move.

They did a good job of delivering the pods and an outstanding job picking them up.

Yes I would use them again. Customer service was great with identifying, explaining and correcting some payment and other misunderstandings, and delay during the drop off, pick up and transportation phases. Warehouse personnel great with my access to container during the 9 months it was in storage. Delivery and pick up were a breeze. All drivers pleasant despite excessive heat.

Easy to manage equipment and schedule online. Good service and reasonable price.

I didn’t use it I called for pickup

Cannot say enough good things about Pack Rat - awesome company to deal with and way more reasonable than any other company.

these guys are great will be using them to unload my containers

Pack Rat is cheap and you get what you pay for. I get calls from all over the country from drivers about pods that are not mine, I am on hold for 30 min to an hour when I call Pack Rat and the representatives always seem annoyed to pick up my call. Then this last time they threw a fuel surcharge in my bill, they did not notify me of the charge even though I had called the previous day to confirm the amount owed. However, they are the cheapest, and all in all worth the price if you're trying to save money; be wary of the fuel surcharge though; that takes the cost from cheap, to moderate, and they are definitely not worth any more than cheap.

After having been stiffed by a scam moving company (although I avoided a big loss, thank Heaven!), I turned to Pack Rat (which I had used before and foolishly chose not to call them first). After hearing about my problem, the agent (R.J., I believe) fixed me right up with a container within 3 days, and the moving labor the day after that. The size was exactly what I needed (with room to spare, so I added a few more things that I originally didn't think I could pack with the scam movers). The container will be picked up tomorrow. No guesswork or delays or downright lying (which happened with the other company). Everything was like clockwork, and I am totally satisfied!

Overall, good. I was moving from one apartment complex to another. Each time, I was told they needed 2 parking spaces for the container. Each time, they needed 3. One of the apartment complexes was not happy about them taking up so many spots. I would use them again if I were moving into a house, but not an apartment complex-their equipment isn't really designed to maneuver the container in a parking lot.

Container was WAY too small.

Excellent from day one. Wish I could say the same for Hire A Helper.

Good company to use.

They did exactly what was expected and did it without issues.

Picking up and dropping off they all did a great job. An especially great guy in Alex on Chattanooga end. I was worried about the clearance and he made it look so easy.

Excellent service ...

Service was s advertise. Had to wait sometimes to get someone on the phone but I guess there were a lot of people trying to get out of CA.

The pods were clean, and were in place when I needed them. The delivery drivers were very polite and put the pod where I needed it.

They are good in delivering the container and placing it on my driveway as I expected. However it was very hard to get connected to their customer service agent. I had to leave my number a few times and it took them forever to call me back. Also they charge extra ($50) if you want the container delivered at a specific time frame. The container pickup was a breeze, no problems at all.

They arrived with my container at the date and time scheduled, The delivery driver was knowledgeable, considerate and very pleasant. Now, they just came to pick up the empty container - at the scheduled time. Excellent service. Thank you for making this move pleasurable.

Pack Rat was reasonably priced and was adequate but I got bumped off the delivery schedule on the front end, which messed up my loading plans. The doors didn't work well and one of them had a small leak in the corner.

Exactly as advertised and very friendly customer service!

Very prompt, pleasant & on time. Our belongings were stored & returned to us without damage.

I will never use them again. They delivered our containers on time to be packed but when they had to deliver them for our move, I paid extra to have them delivered in the morning so I had my movers scheduled for 12pm. I first container didn’t arrive til 3pm. We had to pay our movers for showing up. B

If you are moving in the Philadelphia metro area, stay away from these guys. Our containers were stored in Cherry Hill, NJ. We had one container delivered immediately when we moved - and it was delivered a day late. Then months later when we bought a house, we had two more containers delivered - one of which was late. And not only were the containers not delivered on the requested day, even when booked over a month in advance, they completely failed to communicate that this would be happening, and didn't seem in any bit of a rush to redeliver the following day. Due to the late containers, each time I had to rebook movers at an additional cost. STAY AWAY, they don't give a **** about their customers!!!

on time and was carefull with my driveway

The driver who dropped off the empty container did a great job with our curvy driveway. He was smiley and informative.

good job everything did not fit the container could not hold a 1300 square foot non cluttered home.

The delivery and over the phone personnel were extremely friendly and easy to work with. The first container was delivered a day late but it was not an issue as we allowed extra time to load the contents. The only issue is the high cost of container rental and transpiration..

I called 5 moving companies and this one had the best deal over all for the transportation of 2 16' containers from CA to NH with over 10 months of storage.

Convenient and easy to schedule.

Expensive and a pain to get a hold of, no online account and could not get one setup up.

From the beginning of the moving process from NJ and storage of 2 pods for 5 months to the very end of the move to New Mexico everything went so smoothly. They delivered the containers when they said they would , picked them up when they said they would and delivered them when they said they would. All of the drivers were great across the board. I would highly recommend 1-88-PACK-RAT and would use them again without question.......just hopefully not to soon !

Sean and Joe were efficient, snd excellent packers!! Thanks fellas!

Arrived late (7 days) and roughly handled. I will not use this company again. Not even an apology from them.

I had to change my dates due to the efficient help I got from moving helpers and Jesse and his crew were flexible in their scheduling. I had 2. 16 ft containers and 1 12 ft and they managed the coming and goings without a snag over a one week period. I would recommend that they add more hooks on some of their containers to give you easy places to tie off boxes and furnishings. Some had hooks on the Metal supports and some did not. it is easier to use the hooks than to tie off on the bracing supports. the containers were clean and swept and had doors that closed tight,y to protect my belongings. they also supplied locks when I requested since my plan was to store my things for a couple of months

The Pods and the staffers who transported them were also terrific and totally reliable.

Pack Rats helped to make our long distance move less stressful. The only glitch was the HOA does not allow deliveries after 6pm, I stressed this to Pack Rats yet a driver tried unsuccessfully to deliver a pod after 6pm. I had movers hired to unload the pod and had to reschedule, cost me $85. Other than that I would highly recommend Pack Rats.

I've moved across the country a couple of times in my life now. The first time was a truck. This time I used PackRat. This is the way to go. So much easier. I knew my belongings were safe and I had no worries on their storage,

This is the second time I have used Pack Rats and I highly recommend their service.

Very pleased with this company. They were always patient and helpful during my moving plans. I called several with questions and just uncertainty about my move. They were understanding and lessened my nervousness. The pod came and went as scheduled and both placement and removal of it was flawed. Thanks!

The gentleman who delivered the containers could not have been any kinder or more professional. He took my concerns into consideration and placed the containers in the most reasonable and convenient locations possible. He went above and beyond to try and avoid damage to the trees while trying to make them as easy for us to load as possible. I wasn't there for the pick up but I have to imagine it was just as great as the dropoff since it was the same individual.

3rd time using them - great service!

They arrived as scheduled for drop, pickup for storage, return, and final pickup.

Lots of damage to my furniture from the loading team. Delivery team excellent. Other than that, I will never hire you again.