they are not finished with my transportation yet. But so far I am happy with them.

Great service and containers. Their online system while easy to use I was frustrated that my pickup address was changed to match my business address. Why? Because they're both different. Business address was soley for the billing part NOT the actual pickup. So when driver called to confirm I had to instruct him as to were to really deliver. He by the way was great and put the containers exactly where and how I wanted them. The online I had to call in and get that fixed and customer rep said he corrected and when I went online it was correct however this wasn't communicated to the driver.

Pack-Rat were very accommodating. They helped me and made my move a pleasure rather than a nightmare.

I had 2 16' containers that were delivered more than 2 hours late. The containers were in fair condition. I had to supply the locks and insurance for securing the container items. Then, the containers were not picked up on the agreed upon date as the truck broke down delaying the pickup until the afternoon of the following day.

Customer Service professionals from the initial quote to yruck loaded and leaving. Our driver Bobbie out of your Lakeside, CA facility was a total professional and worked quickly and expertly. You're very fortunate to have him because great employees are hard to find these days.

very good customer service. Although there were some mistakes in getting containers to our new house, they were able to recover the service expectation

Everything went as well as expected. The only reason I didn't give five stars is because Pack Rat added a $ 375.00 Hidden Charge for transportation expenses. { Gas Surcharge, Etc.} That wasn't mentioned in the quote or any notes I saw in the quote. Hidden Charge, not honest.

When the container was first delivered, I thought I may have rented one that was too small. But the men I hired to move the furniture and boxes into the container knew their "stuff," and the container was just right.

Delivered & Pickup on Time

Trying to do a same day drop-off and pick-up was a hassle because their scheduling isn't very precise. But the drivers made it work and everything thing else was good.

Marcus and Jamal were awesome. They did the job quickly and efficiently and were very polite! Very happy with the service.

Great hard working team

On time and extremely well mannered.

I feel totally ripped off by this company - I have a Zippy Shell and needed another pod - apparently Zippy Shell merged into 1 800 pack rat and that's when customer service became non existent. Pack rat has no customer service skills - their consultants lie about the rates and you are powerless to get what you were promised after they already have your stuff in their container - I will never use this company again - never recommend anyone to use them and go out of my way to let everyone know about their bait and switch pricing tactics. - I have already contacted the better business bureau and the attorney general.

In the process of the move I talked to 3 different ladies on the phone. I don’t believe I have ever talked to anybody that was kinder, helpful, or more professional then these ladies. I am so happy to have the opportunity to make their fantastic work known

Steve the truck driver found the optimal spot to drop-off the 16ft container to make sure there was enough room for other cars to maneuver around the site. He was smooth and quick too.

Service is top notch and everybody I've spoken to is very nice.

Easy pick-up and drop-off, great customer service and communication, and price-matching. No complaints!

Not sure at this time to leave a review. After original sale virtually impossible to speak with someone at Pack Rat in regard to questions. Telephone and emailed 4 times to sales person and no reply - At this point 4 days after ordering the container still no reply.

Good. Although not told of charges up front. They did provide a parcel refund.

Delivery was prompt and container was clean.

This is the second time I have used Pack Rat. Highly recommend.

So far great experience my furniture to arrive in 2 weeks

Everything arrived safe and on time. No issues at all. the team delivered the units and pick them up with no issues. I would use Pack-rat again

Great service. Easy to work with, they show up when they say they'll show up! You just have to be careful about the weight you add to your container. We were over the limit on one (who knew??) and they had to come back another day after we unloaded some of the weight.

seamless and easy. would never move with traditional movers again. Pod was delayed one day, which was an inconvenience, but they gave us a 3 day notice, which allowed for us to make arrangements. Price was significantly less than PODS. Drivers were friendly and professional.

Very easy to work with - made things simple. Pack Rat were stellar in making needed scheduling changes - even the last minute ones.

The container was delivered on time but the lock that came with it was difficult to operate so I wound up using my own. At the storage facility where the container was delivered in Mt. Prospect IL I arranged for access to some items in it. I arrived at a huge warehouse and wandered around for a long time looking for someone to help me. Finally I yelled "HEY" and a man who seemed to be having a very bad day came out and directed me to another building. There should be some signage posted or a bell to ring to get some service.

Communication could use improvement.

Although the driver had big problems with the truck hydraulics he did a great job.

The guys were fastantic!!

Super service. Very convenient

Pack-Rat has been very professional

Arrived within the window stated and the drivers were extremely nice. Container arrived with only minimal movement within, which is expected for a 700 mile move.

Pack rat was timely picking up. Have not received my container yet.

Very easy. Had to reschedule on our end a couple times due to a change in the closing dates and there was no hassle or extra fees.

Delivery driver did a great job placing the container and would like to have him back for the next two pod deliveries.

Excellent. On time and great communication about what was happening. Would recommend Pack-Rat.

Great customer service over the phone. No issues with any deliveries / pickups of the pod. On time and super professional.

delivered on time and placed the container exactly where I wanted it

Everything went smoothly and customer service was helpful but getting a different rep each time I called for info was a little frustrating.

Park-rat people, not professional, argumentative, scheduling issues.

The POD provided a sufficient size for our needs. The POD will be stored until we arrive at our out-of-state location. The person that dropped off the POD was very courteous, professional and informative.

On time and easy to communicate with. The only issue was the time waiting on the phone for the next rep. to talk too.

The design of PackRat containers is SO much better than Pods. If you value what you are storing or moving, use PackRat.

Good to excellent, HOWEVER - our move timing was up in the air, and when I called to have the pods delivered on November 4th, (earlier than Nov 30th) they said they could not deliver them between November 4th - November 17th! They found a way to get us our pods to move in on November 3rd, but pods are now here until Nov 17th when they can move them out. Didn't understand during the sales pitch that there would ever be a "we can't do that then" scenario so likely they need more helpers perhaps. We understand and it worked out really well - these are crazy times, and we would recommend them over and over again - very pleased.

No damage. Very good news

Both drivers and the whole crew that I spoke with, were refreshingly professional, pleasant, and knowledgeable. They will also work diligently to remedy any "glitches" that might occur.