Steve the truck driver found the optimal spot to drop-off the 16ft container to make sure there was enough room for other cars to maneuver around the site. He was smooth and quick too.

Service is top notch and everybody I've spoken to is very nice.

Easy pick-up and drop-off, great customer service and communication, and price-matching. No complaints!

Not sure at this time to leave a review. After original sale virtually impossible to speak with someone at Pack Rat in regard to questions. Telephone and emailed 4 times to sales person and no reply - At this point 4 days after ordering the container still no reply.

Good. Although not told of charges up front. They did provide a parcel refund.

Delivery was prompt and container was clean.

This is the second time I have used Pack Rat. Highly recommend.

So far great experience my furniture to arrive in 2 weeks

Everything arrived safe and on time. No issues at all. the team delivered the units and pick them up with no issues. I would use Pack-rat again

Great service. Easy to work with, they show up when they say they'll show up! You just have to be careful about the weight you add to your container. We were over the limit on one (who knew??) and they had to come back another day after we unloaded some of the weight.

seamless and easy. would never move with traditional movers again. Pod was delayed one day, which was an inconvenience, but they gave us a 3 day notice, which allowed for us to make arrangements. Price was significantly less than PODS. Drivers were friendly and professional.

Very easy to work with - made things simple. Pack Rat were stellar in making needed scheduling changes - even the last minute ones.

The container was delivered on time but the lock that came with it was difficult to operate so I wound up using my own. At the storage facility where the container was delivered in Mt. Prospect IL I arranged for access to some items in it. I arrived at a huge warehouse and wandered around for a long time looking for someone to help me. Finally I yelled "HEY" and a man who seemed to be having a very bad day came out and directed me to another building. There should be some signage posted or a bell to ring to get some service.

Communication could use improvement.

Although the driver had big problems with the truck hydraulics he did a great job.

The guys were fastantic!!

Super service. Very convenient

Pack-Rat has been very professional

Arrived within the window stated and the drivers were extremely nice. Container arrived with only minimal movement within, which is expected for a 700 mile move.

Pack rat was timely picking up. Have not received my container yet.

Very easy. Had to reschedule on our end a couple times due to a change in the closing dates and there was no hassle or extra fees.

Delivery driver did a great job placing the container and would like to have him back for the next two pod deliveries.

Excellent. On time and great communication about what was happening. Would recommend Pack-Rat.

Great customer service over the phone. No issues with any deliveries / pickups of the pod. On time and super professional.

delivered on time and placed the container exactly where I wanted it

Everything went smoothly and customer service was helpful but getting a different rep each time I called for info was a little frustrating.

Park-rat people, not professional, argumentative, scheduling issues.

The POD provided a sufficient size for our needs. The POD will be stored until we arrive at our out-of-state location. The person that dropped off the POD was very courteous, professional and informative.

On time and easy to communicate with. The only issue was the time waiting on the phone for the next rep. to talk too.

The design of PackRat containers is SO much better than Pods. If you value what you are storing or moving, use PackRat.

Good to excellent, HOWEVER - our move timing was up in the air, and when I called to have the pods delivered on November 4th, (earlier than Nov 30th) they said they could not deliver them between November 4th - November 17th! They found a way to get us our pods to move in on November 3rd, but pods are now here until Nov 17th when they can move them out. Didn't understand during the sales pitch that there would ever be a "we can't do that then" scenario so likely they need more helpers perhaps. We understand and it worked out really well - these are crazy times, and we would recommend them over and over again - very pleased.

No damage. Very good news

Both drivers and the whole crew that I spoke with, were refreshingly professional, pleasant, and knowledgeable. They will also work diligently to remedy any "glitches" that might occur.

Very pleasant and professional.

VERY ACCOMATED ME IN EVERY CHANGE I GAVE THEM

Great drivers and great service

At first very professional, plenty of communications, first container delivered as promised but then - swap out of first and second container a day late causing a reschedule of movers. The container driver was only told to deliver the empty container, he was told he was picking up a full container. After less than 24 hours I got a call they wanted to pick up the second container, a day before it was scheduled for pick up. Second container is supposed to be picked up today, we'll see what happens. Hopefully things are smoother at the other end.

The container was good. The big problem that is not clear when you reserve is the fact that they need a lot of open parking spaces on the street to drop the container. This is likely an issue in most areas where there are a lot of cars parked on the street. blocked off 2 parking spaces back to back, but when teh driver showed up, he said he needed the front or rear spot at the end of the street in order to drop the container. This was a huge issue and as a result we needed to park the container a much further distance away.

Pack rat delivery and pickup went smooth with no problems. Drivers were polite and courteous

Congenial and prompt. Would have given a 5 star rating but they did gouge my cement driveway a little where it had been placed.

Made choosing this type of moving most pleasant. Any question or doubt was resolved quickly and with courtesy .

Timely and good price.

I didn't like the fact they gave you a 12-hour window, it made it hard to try to get things done. Then they nickel and dime you for everything. The delivery guy that brought the container was very nice,

Don't use them. I set my move dates in May. The container was a day late arriving, it was picked up in Ohio on Sept 23 to be delivered on Oct 9 in Nevada. Oct 7 we received a call saying it was still in Ohio and would not arrive until Oct 14, 6 days late. We were stuck without our furniture for 6 days. They had no plans to get the container here on time. The worst, don't use.

The woman that came to pick it up was fabulous. She explained everything about how the company works, did a quick and efficient pick up of the Pod which on my tiny street is not easy. This is my 2nd time using Pack-Rat and I'm happy to be a 2 time customer.

Pack Rat was very good until the last day. I made it clear that they could not pick up the container until 4pm, they insisted on 3pm (at 1:30), and showed up after 5pm!

We have had an excellent experience, from making the reservation to the delivery and pick up of the container this company has been great! extremely professional and nice people all around. The containers are very clean and easy to use. So happy we decided to use them instead of other companies.

Everything went smooth and I expected some surprise billing at the end, but there wasn't any. It was a long distance move from CO to FL. All the coordination was very easy, they stayed in great communication. The storage price did go up about $11 a month due to increased costs of COVID. Container was stored at Denver/Aurora indoor facility for 9 months. Used the recommended Hire-A-Helper svc and that was really smooth and worth it. I sold most furniture before moving, so few big items. As far as damage, a display case had a broken glass shelf, probably $25 to replace, and 2 large plastic totes had the tops cracked from too much weight stacked on it. I'm not complaining, it's so minor. Very happy with the service, believe me I was nervous from all the bad reviews for moving companies. I'm Happy, happy, happy!