We had a very good experience with 1-800-Pack-Rat. Everyone we have dealt with are very friendly and willing to help. The only down side it the wait between packing the unit and the days before they can be delivered but for the price and ease of use was well worth it!

Great service with prompt delivery and pick-up.

Made it fit where we needed it. Outstanding!

On time. Kept me well informed of the progress of my shipping container.

Affordable and reliable!

Technically I used ZippyShell, but the container was PackRat and it was serviced by PackRat. They're part of the same parent company. I was mostly very satisfied, but my container ended up being 15+ days late because they couldn't find a truck to move it. That was extremely disappointing. The $200 they gave me back was appreciated, but didn't actually compensate me for the things I had to buy new because mine were on the pod.

Certainly cheaper than PODS. Drop off and pick up we’re on time and efficient.

We moved 3 containers. All but one of the 10 drivers we encountered for delivery and pickup of the containers were skilled and helpful.

Very accommodating and was able to deliver a last minute extra pod the day after order was made. No hidden costs.

Containers were clean and delivered on time. We'll see how the rest goes.

Had 2 different containers going to 2 different places. Hired Asap for both jobs. They did an AMAZING job !!! Thanks Eric !!

Great team at Pack Rat, my drivers Alberto and Madeline were a joy to work with. The website made it easy to set up pick up and delivery

The container arrived in NJ on time and clean. The same for the delivery. The drop off driver was great!

the beginnin of the experience was awesome but went down hill from there. They shipped our pod from WI to NC 2 weeks later than we requested. We were not able to get items out of the pod that we had planned to. Ended up having to buy clothes for a funeral for this reason. Also when we scheduled delivery of the pod to our new home in NC we requested for the pod to be picked up 2 days later but they bumped it back a week. It was a major inconvenience. They did waive the extra storage fee which we appreciated but would have rather had the pod removed when we had originally scheduled it.

Supports their customers and really delivers on their services.

everything was very easy to schedule on line

amazing process. pd arrived on time. the driver was amazing placed pod exactly where i needed it. the container was clean in great condition. we has severe rain and nothing was wet. customer service was outstanding people yes people actually anser the phone, they are friendly and follow through. thanks so much. i highly recommend pack-rat.

Had multiple changes of date as to when the container would arrive. They didn't have either enough equipment or drivers and they seem overwhelmed.

Would give a zero if i could. They bill you for extras. Paid $600 for expedited shipping then lost our container so we had to reschedule movers. Would not credit the full amount of mover cancellation fee but were "so generous" to not charge us a $50 container drop off fee. This place is totally unprofessional and we will never use them again. you wait on hold for a long period of time each time you try to find your container, because they say they will call you back and don't. Never had issues like this when we used PODs.

The POD people were great.

We moved out of a two-flat apartment building in which we lived on both floors.

So far so good. It was delivered/picked up on time with no issue. The unit was clean and ready to go. The final dropoff/pick up is coming up so I can only review the first half of our transaction. I recommend at least 2 containers if you want to move your whole house. Or at least a 16 foot and 12 foot for a 2000sq ft house.

All I can say is - started good and ended bad. Multiple false ETAs for delivery of container. We were very explicit from the beginning of the need for same date delivery and pick up due to apartment complex restrictions. Glad this move is finally over.

During the COVID-19 pandemic, prices were hiked $10/month from ~$165 to ~$175/month for a 16-foot container. One-star for not responding to my multiple urgent requests to expedite container pickup. My 16-foot container was sinking into the newly paved public street outside of my residence. The drivers set the container skids on a stack of 2"x4" shims. A 16" strip of asphalt was poured curbside two months prior (during the summer). The driver set the container so that one of the skids with wood shims was in the newly rolled asphalt strip. Because it was the heat of summer in southeastern PA, the container began sinking into the newly rolled asphalt that had not yet fully hardened. My wife called the next day after the container was dropped off to schedule pickup, and the first available pickup was 8 calendar days from the date of the call. The first customer service call requesting expedited pickup resulted in the rep telling me that they could not reach the warehouse facility that is responsible for scheduling. The second rep, Malikai, provided excellent customer service, but was ultimately not able to resolve my problem. I then found the warehouse address, drove to the warehouse and spoke with an employee asking to speak with the supervisor. The supervisor was "unavailable" but the employee did provide me his phone number. I urged the employee to expedite the pickup, which he assured me he would do. It never happened. My container pickup ultimately was not expedited, and now I am left with two 2" wide by 10" long by 1+" deep rectangular sinkhole depressions adjacent to the curb at my residence. To top it off, they don't even give you a pickup or delivery time frame more accurate than an "the business day." You can't even request AM or PM. Absolutely atrocious customer service. This is not the kind of first impression I want to make on my neighbors in this new neighborhood I moved into: the new neighbor who damages the newly rolled asphalt road. If the boro decides that the road needs to be repaired, I will be sure to be transferring that invoice to Pack Rat.

As promised when promised.

Everything arrived in one piece. I prefer them over 800 pods any day

The container was delivered on time.

The price was very competitive and the company put me on the no charge list as my delivery date was a day or two after my one month anniversary. I moved cross country. Customer service was usually very helpful. I only had a bit of an issue with the original delivery as I needed the pod delivered at a precise time as my condo building only allows me a 3 hour window to move and the pod was delivered late. The movers arrived before the pod so they had to stage my stuff first. Other than that no complaints.

PackRat was very accommodating to our circumstances during this awful pandemic. Our move was delayed three times. But each time the CSR was happy and courteous in helping me reschedule. I will recommend PR to everyone. Hopefully I will not have to move again but if I do I will use PR.

OK so far. We’ll let you know after the move.

Pod had a weight restriction of 6000 lbs. Which you never know what that really is. So this is stressful. The 800 employees are very nice but, you can never get to a supervisor to elevate any issues. Pod does not hold 3-4 lightly furnished rooms. You would need 3-4 pods

delivery was perfect although a little late. Driver was careful and courteous.

They were flexible to work with and helped replace a damaged container with a new one within 24 hours. Customer service was on point.

I LOVE LOVE PACK RAT. KENYA WAS IN CHARGE OF OUR TRIP AND SHE WAS FABULOUS. THEIR PART WENT SMOOTH AS COULD BE. EVERYONE WAS GREAT. THEY DID WHAT THEY SAID THEY WOULD DO AND IN AN EFFICIENT AND COMPETENT WAY. WOULD HIRE THEM AGAIN . AM ONLY SAD THAT THEY DIDN'T OFFER LOADING AND UNLOADING SERVICES. WOULD HAVE LOVED TO HAVE THEIR LEVEL OF SERVICE FOR THOSE ASPECTS OF THE TRIP.

Driver was polite. one of the containers was old and had several holes in it, I did not lke that but the driver repaired them with silicone. I hope it don't leak anywhere else.

My order include 6 moving blankets. These were not delivered when the container was dropped off. Since the helpers we hired arrived 24 hours after the container, we had to improvise padding ourselves.

The guys that delivered the pods and picked them up were great. The company, while completely reachable when I booked the trip, were nearly unreachable once I had issues. They did not pick the truck up on the day they were supposed to and I had to scramble, making several calls to try to get the pod moved before the new owners arrived. They claim to make the move stress-free - they did the exact opposite. They also did not include the cost of storage in any of their estimates. At the end of the day, the move cost me more than a full service move would have cost me. I made a very bad decision to use them and will never make that mistake again.

they were not able to pull the pod straight in which made the movers jockey things around

3rd time using PackRat containers for a move and this was the first time that it caused me a lot of stress, 1st- container not delivered as promised & I couldn't reach anyone by phone to find out where it was, my messages weren't even answered by Denver office or by HQ. Later that evening container was discovered about 1/2 mile away! Still couldn't reach anyone and messages weren't answered. Next morning held the line for 50 minutes and finally spoke with very helpful Jacquelyn who requested photos of the "found" badly delivered container. Spoke with at least one more person and was promised priority to get it delivered 2-days later before loading crew arrived. It did arrive up to 1 hour before loaders.

The canceled the delivery 12 hours before it was set to arrive. Getting a hold of anyone was a night mare

The pods are bigger than U-Haul, on time, great service .

They were easy to work with. No hidden charges and showed up on time for drop off at my apartment and picked up the Pod a day early.

Worked out great .... Just what we were promised.

Drop off of pod at our home went smoothly. Trying to schedule for unloading in our new place did not. Plus no one told us they needed 55 feet clearance to pick up pod. We’re now in urban area and that was tough to do. Finally found one across street and 1 block down. Also the 3 keys we were given to unlock padlock did not work. Had to call locksmith at cost of $350. We will not use this company again.

Arrived on time,placed containers in agreed locations.We needed more than the original 2 containers ordered,they got them to us as soon as possible. However do not overload the containers,anything more than 6k pounds will not be picked up. I had to order another container to offload 2k of automotive equipment into for a total of 4 containers. If you have a small house or apt. I would recommend them,if you have a larger house and a lot of automotive items in you garage(s)I would recommend going with a large moving and storage company.

late in delivery of pod by a day. had me in a panick as I had movers scheduled.

Rat pack was attentive till I tried to talk to them to see if they would pick up pod sooner than original date. Since it was a 30 day flat rate , I knew there was no money involved. Tried to contact them twice , never spoke to anyone nor did they call back.

Arrived on time, placed the pod exactly where I asked for it to be and the pod was in great shape. Best of all the customer service when I called to inquire about renting was 5 star in itself.