Would give a zero if i could. They bill you for extras. Paid $600 for expedited shipping then lost our container so we had to reschedule movers. Would not credit the full amount of mover cancellation fee but were "so generous" to not charge us a $50 container drop off fee. This place is totally unprofessional and we will never use them again. you wait on hold for a long period of time each time you try to find your container, because they say they will call you back and don't. Never had issues like this when we used PODs.

The POD people were great.

We moved out of a two-flat apartment building in which we lived on both floors.

So far so good. It was delivered/picked up on time with no issue. The unit was clean and ready to go. The final dropoff/pick up is coming up so I can only review the first half of our transaction. I recommend at least 2 containers if you want to move your whole house. Or at least a 16 foot and 12 foot for a 2000sq ft house.

All I can say is - started good and ended bad. Multiple false ETAs for delivery of container. We were very explicit from the beginning of the need for same date delivery and pick up due to apartment complex restrictions. Glad this move is finally over.

During the COVID-19 pandemic, prices were hiked $10/month from ~$165 to ~$175/month for a 16-foot container. One-star for not responding to my multiple urgent requests to expedite container pickup. My 16-foot container was sinking into the newly paved public street outside of my residence. The drivers set the container skids on a stack of 2"x4" shims. A 16" strip of asphalt was poured curbside two months prior (during the summer). The driver set the container so that one of the skids with wood shims was in the newly rolled asphalt strip. Because it was the heat of summer in southeastern PA, the container began sinking into the newly rolled asphalt that had not yet fully hardened. My wife called the next day after the container was dropped off to schedule pickup, and the first available pickup was 8 calendar days from the date of the call. The first customer service call requesting expedited pickup resulted in the rep telling me that they could not reach the warehouse facility that is responsible for scheduling. The second rep, Malikai, provided excellent customer service, but was ultimately not able to resolve my problem. I then found the warehouse address, drove to the warehouse and spoke with an employee asking to speak with the supervisor. The supervisor was "unavailable" but the employee did provide me his phone number. I urged the employee to expedite the pickup, which he assured me he would do. It never happened. My container pickup ultimately was not expedited, and now I am left with two 2" wide by 10" long by 1+" deep rectangular sinkhole depressions adjacent to the curb at my residence. To top it off, they don't even give you a pickup or delivery time frame more accurate than an "the business day." You can't even request AM or PM. Absolutely atrocious customer service. This is not the kind of first impression I want to make on my neighbors in this new neighborhood I moved into: the new neighbor who damages the newly rolled asphalt road. If the boro decides that the road needs to be repaired, I will be sure to be transferring that invoice to Pack Rat.

As promised when promised.

Everything arrived in one piece. I prefer them over 800 pods any day

The container was delivered on time.

The price was very competitive and the company put me on the no charge list as my delivery date was a day or two after my one month anniversary. I moved cross country. Customer service was usually very helpful. I only had a bit of an issue with the original delivery as I needed the pod delivered at a precise time as my condo building only allows me a 3 hour window to move and the pod was delivered late. The movers arrived before the pod so they had to stage my stuff first. Other than that no complaints.

PackRat was very accommodating to our circumstances during this awful pandemic. Our move was delayed three times. But each time the CSR was happy and courteous in helping me reschedule. I will recommend PR to everyone. Hopefully I will not have to move again but if I do I will use PR.

OK so far. We’ll let you know after the move.

Pod had a weight restriction of 6000 lbs. Which you never know what that really is. So this is stressful. The 800 employees are very nice but, you can never get to a supervisor to elevate any issues. Pod does not hold 3-4 lightly furnished rooms. You would need 3-4 pods

delivery was perfect although a little late. Driver was careful and courteous.

They were flexible to work with and helped replace a damaged container with a new one within 24 hours. Customer service was on point.

I LOVE LOVE PACK RAT. KENYA WAS IN CHARGE OF OUR TRIP AND SHE WAS FABULOUS. THEIR PART WENT SMOOTH AS COULD BE. EVERYONE WAS GREAT. THEY DID WHAT THEY SAID THEY WOULD DO AND IN AN EFFICIENT AND COMPETENT WAY. WOULD HIRE THEM AGAIN . AM ONLY SAD THAT THEY DIDN'T OFFER LOADING AND UNLOADING SERVICES. WOULD HAVE LOVED TO HAVE THEIR LEVEL OF SERVICE FOR THOSE ASPECTS OF THE TRIP.

Driver was polite. one of the containers was old and had several holes in it, I did not lke that but the driver repaired them with silicone. I hope it don't leak anywhere else.

My order include 6 moving blankets. These were not delivered when the container was dropped off. Since the helpers we hired arrived 24 hours after the container, we had to improvise padding ourselves.

The guys that delivered the pods and picked them up were great. The company, while completely reachable when I booked the trip, were nearly unreachable once I had issues. They did not pick the truck up on the day they were supposed to and I had to scramble, making several calls to try to get the pod moved before the new owners arrived. They claim to make the move stress-free - they did the exact opposite. They also did not include the cost of storage in any of their estimates. At the end of the day, the move cost me more than a full service move would have cost me. I made a very bad decision to use them and will never make that mistake again.

they were not able to pull the pod straight in which made the movers jockey things around

3rd time using PackRat containers for a move and this was the first time that it caused me a lot of stress, 1st- container not delivered as promised & I couldn't reach anyone by phone to find out where it was, my messages weren't even answered by Denver office or by HQ. Later that evening container was discovered about 1/2 mile away! Still couldn't reach anyone and messages weren't answered. Next morning held the line for 50 minutes and finally spoke with very helpful Jacquelyn who requested photos of the "found" badly delivered container. Spoke with at least one more person and was promised priority to get it delivered 2-days later before loading crew arrived. It did arrive up to 1 hour before loaders.

The canceled the delivery 12 hours before it was set to arrive. Getting a hold of anyone was a night mare

The pods are bigger than U-Haul, on time, great service .

They were easy to work with. No hidden charges and showed up on time for drop off at my apartment and picked up the Pod a day early.

Worked out great .... Just what we were promised.

Drop off of pod at our home went smoothly. Trying to schedule for unloading in our new place did not. Plus no one told us they needed 55 feet clearance to pick up pod. We’re now in urban area and that was tough to do. Finally found one across street and 1 block down. Also the 3 keys we were given to unlock padlock did not work. Had to call locksmith at cost of $350. We will not use this company again.

Arrived on time,placed containers in agreed locations.We needed more than the original 2 containers ordered,they got them to us as soon as possible. However do not overload the containers,anything more than 6k pounds will not be picked up. I had to order another container to offload 2k of automotive equipment into for a total of 4 containers. If you have a small house or apt. I would recommend them,if you have a larger house and a lot of automotive items in you garage(s)I would recommend going with a large moving and storage company.

late in delivery of pod by a day. had me in a panick as I had movers scheduled.

Rat pack was attentive till I tried to talk to them to see if they would pick up pod sooner than original date. Since it was a 30 day flat rate , I knew there was no money involved. Tried to contact them twice , never spoke to anyone nor did they call back.

Arrived on time, placed the pod exactly where I asked for it to be and the pod was in great shape. Best of all the customer service when I called to inquire about renting was 5 star in itself.

They are easy to coordinate a move. Their attention to notifications is good. The stuff arrived on time at my destination.

PackRat had a busy month and they were still able to accommodate my move.

The staff were very accommodating.

Also a very good experience. The folks on the phone were super helpful and polite. Thank you!!

PACK RAT was excellent! Communication and scheduling with them was excellent, and arrived right on time. Pod is in route now to Miami.

The storage box itself was in fine shape and arrived clean. I couldn't get ahold of anyone on the phone the day of drop off and I got very nervous that the box wasn't going to be dropped off in time for the movers to come the next day. The driver called me when he was about 45 minutes out and was very courteous. The box was left in the parking lot of my new housing community for three extra days without being picked up. I thought I was going to be cited by the leasing office for it staying too long and taking up two spaces.

A few broken things the off loaders took pictures of.

Pat Rat Co. was so pleasant to deal with. I highly recommend using them & I will refer this co. given the opportunity.

Fabulous service! Easy to set up and they did everything they said they would. No problems whatsoever! Would highly recommend!

Excellent service, very happy, would definitely hire them again. On time, hard working, courteous and professional

The driver who delivered my pod was great about helping me find a place to leave the pod when we realized the space in front of my apartment wasn’t big enough. He was very patient and willing to work with me to figure things out. We had a bad storm that day which slowed down my moving, so he made sure I was last on his list for pickup to accommodate for the weather. It was very much appreciated during a stressful and tiring day.

We rented the 16 foot POD to be able to put all our furniture in it and have the POD placed in their climate controlled warehouse. The drivers have been excellent with respect to the care they exercised in installing the POD on my driveway and picking it up to move the POD to their storage facility.

when we ordered we informed Pack Rat where we wanted the unit placed, driver arrived and explained with his vehicle it could not be placed where we needed it

The jury is still out. While they did deliver the container on the agreed day, it was very, very difficult to find out when it would arrive. Was on hold several times for very long times. I don't believe it was the driver's issue, but rather getting through on the phone. The driver did call about 40 minutes prior to arrival which was very helpful and he did an excellent job placing the container. Since my container won't be moved again until late next week, I may have more to add at that time.

Grossly understaffed and they don't work on weekends. What kind of moving company doesn't work on weekends?!

3 weeks late. 3 weeks without anything to sit or sleep on. What else would you like to know?

From a logistics and customer service perspective, PackRat is far superior to Pods. We used both as we ran out of room in our PackRat (underestimated space/belongings). On the billing side of things, PackRat is not transparent, pre and post transaction therefore it's frustrating and difficult to connect charges to services.

The initial call and set up were easy. The drivers do a good job calling ahead. If there is a hiccup in their operation, they need to work on keeping the customer updated. It took 3 days to get a manager to call me. While I think their problem was reasonable, I found myself at a loss having to track them down to determine why they missed a pick up or why they were a day late in dropping off a container. Overall, a good company - they just need to tighten up their communication.