1-800-PACK-RAT® Reviews

Karen C

Holly Springs, NC
Wrote a review on 11/10/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

Moved from California to North Carolina. Container delivery and storage were all great. Delivery of container to my new place in North Carolina was 2 hours later than promised.

Distance: 3,000 mi
Cost: $3,850
Per. Mile: $1.28
SqFt. Moved: 944

Brian M

Wayne, NJ
Wrote a review on 11/2/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

Happy with the container. Delivered and picked up as scheduled. They did their best to accommodate a last minute schedule change

Distance: 1,000 mi
Cost: $2,500
Per. Mile: $2.50
SqFt. Moved: 2,900

Cathy B

Scottsdale, AZ
Wrote a review on 11/1/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

Second time I have used them, they are great. Very helpful and right on time.

Distance: 500 mi
Cost:
Per. Mile:
SqFt. Moved: 1,800

Susan M

Ypsilanti, MI
Wrote a review on 10/28/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

The scheduled delivery and pick up for the storage container was right on time. The workers were personable. I was able to reach the support staff easily when questions arose or I wanted to schedule my container to transport my container to my destination.

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Susan B

North Las Vegas, NV
Wrote a review on 10/21/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

pack rat was on time and delivered on time

Distance: 3,300 mi
Cost: $1,949
Per. Mile: $0.59
SqFt. Moved: 2,900

Diane B

Littleton, CO
Wrote a review on 10/15/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

Showed up right on time, and put the container just where we wanted it.

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Ellen S

Saint Johns, FL
Wrote a review on 10/14/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

Best ever ! Would recommend them highly.

Distance: 1,000 mi
Cost: $3,650
Per. Mile: $3.65
SqFt. Moved: 1,500

Irina F

Saratoga Springs, UT
Wrote a review on 10/13/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

Great company! Excellent customer service. Easy to reschedule. All items were delivered intact.

Distance: 2,200 mi
Cost: $3,000
Per. Mile: $1.36
SqFt. Moved: 3,500

Sharon D

Burlington, MA
Wrote a review on 10/11/2019
1-800-Pack-Rat Review
(4 out of 5 rating)

Happy with their customer service, they call you back right away and very helpful.

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Linda C

Leland, NC
Wrote a review on 10/11/2019
1-800-Pack-Rat Review
(3 out of 5 rating)

I would have given excellent but when picking up container sitting on 4 small pieces of wood, the container fell off one piece and dragged onto my new concrete driveway. Driver said he was sorry. They need to invest in larger pieces of wood to protect people's property.

Distance: 500 mi
Cost:
Per. Mile:
SqFt. Moved: 2,600

Allan S

Mesa, AZ
Wrote a review on 10/9/2019
1-800-Pack-Rat Review
(3 out of 5 rating)

Long distance move. Miscommunication and logistics issues on providers end resulted in late arrival, which in turn caused a juggling of other resources to complete the move. Disappointed, as this is the second move for which I've conscripted with 1-800-PackRat, and I'll likely shop around for options next time.

Distance: 2,000 mi
Cost: $4,000
Per. Mile: $2.00
SqFt. Moved: 1,000

Mary S

Ringgold, GA
Wrote a review on 10/3/2019
1-800-Pack-Rat Review
(4 out of 5 rating)

Great customer service

Distance: 2,000 mi
Cost: $3,000
Per. Mile: $1.50
SqFt. Moved: 2,000

Kari C

Oregon City, OR
Wrote a review on 10/2/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

I am a female senior citizen, and the men at PACK-RAT did everything they could to help me, even going so far as to help me repack one of my containers when it overweight. They didn't cancel the move, they just stayed to help balance out my two containers. They went above and beyond their jobs to help me. I now recommend PACK-RAT to everyone I know.

Distance: 600 mi
Cost: $7,500
Per. Mile: $12.50
SqFt. Moved: 1,758

Richard S

Pickerington, OH
Wrote a review on 10/2/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

The pack rat was awesome and saved us money by using them about $1200 less than the POD company.

Distance: 1,178 mi
Cost: $1,800
Per. Mile: $1.53
SqFt. Moved: 1,350

Kenneth L

Feeding Hills, MA
Wrote a review on 9/28/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

My shipping containers arrived on time and spotless. The driver was very friendly and helpful with any questions we had. Highly recommended for your next move. Thank you.

Distance: 2,630 mi
Cost: $7,500
Per. Mile: $2.85
SqFt. Moved: 2,000

John A

Peoria, AZ
Wrote a review on 9/26/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

Very good to work with.

Distance: 900 mi
Cost: $4,000
Per. Mile: $4.44
SqFt. Moved: 3,000

Eddie G

West Palm Beach, FL
Wrote a review on 9/26/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

great and easy to use

Distance: 3 mi
Cost: $300
Per. Mile: $100
SqFt. Moved: 3,500

Sandi R

Englewood, TN
Wrote a review on 9/25/2019
1-800-Pack-Rat Review
(3 out of 5 rating)

There was a lot of miscommunication within the company which caused a lot of concern and frustration on our end.

Distance: 800 mi
Cost:
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SqFt. Moved:

Charles H

Oklahoma City, OK
Wrote a review on 9/24/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

excellent & quick service, will recommend them.

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Cost:
Per. Mile:
SqFt. Moved: 1,800

Lynne P

Tampa, FL
Wrote a review on 9/24/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

Arrived when expected, including a courtesy call to let me know they were 20 mins out.

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Cherolyn K

San Francisco, CA
Wrote a review on 9/23/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

Overall, our experience with Packrat was excellent. There were a few problems with communication with the dispatch centers, but all the operators I spoke with at Pack rat did everything they could to help us out. They bent over backwards to get permit issues sorted and refunded for services that didn’t go as expected. I would use them again and have already recommended them to others.

Distance: 1,500 mi
Cost: $4,000
Per. Mile: $2.67
SqFt. Moved: 3,000

Dee H

Pleasant View, TN
Wrote a review on 9/23/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

The company performed as promised. Everyone was helpful and very responsive throughout the whole process. I chose Pack Rat because they did not charge extra for the multiple drop offs and pick ups of our three containers. The containers arrived on time and were collected on time. The company provided locks for each of the containers. That was a real plus for me. I appreciate the fact that I did not have to pay any storage fee although there were two weeks between the time I moved out of my old home and into my new one. A full service moving company would have charged me a daily rental fee beginning with a first-day rental of $2000+ which would have involved unloading my belongings, storing them and reloading again for delivery to my new home. I loved that once loaded into the Pack Rat containers and locked, my things would not be disturbed while out of my sight and supervision. A relative who had a protracted move with a full service provider had valuable pieces broken, I.e. a custom-made cuckoo clock and 3 irreplaceable and expensive oriental rugs lost or stolen. We DID; sustain a few instances of breakage: one inexpensive chest of drawers was severely damaged, two ornamental pieces on a metal birdbath were snapped off, one leg on a chest of drawers was damaged so that it didn't stand and one wheel of a cabinet is missing. I think these casualties were the result of the way these items were packed by the loading helpers, for example, the chest of drawers was stored on its side in the container.

Distance: 400 mi
Cost: $3,500
Per. Mile: $8.75
SqFt. Moved: 2,100

John A

Peoria, AZ
Wrote a review on 9/21/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

Excellent job. made the move as easy as possible!

Distance: 900 mi
Cost:
Per. Mile:
SqFt. Moved: 3,000

Barry S

Phoenix, AZ
Wrote a review on 9/19/2019
1-800-Pack-Rat Review
(4 out of 5 rating)

The PackRatt works well, mine was pretty well used, but it got here in one piece.

Distance: 1,000 mi
Cost: $1,858
Per. Mile: $1.86
SqFt. Moved: 1,000

Janna D

Daytona Beach, FL
Wrote a review on 9/16/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

RECOMMENDED After several glitches with scheduling errors and administrative errors, and fuzzy price quotes, working with 1-800PACKRAT was great. The drivers on both ends of my move were on time, polite and good at their jobs. Given the condition of my belongings when I received them, I would also say that the storage facility did a good job taking care of my things. The $3000+ price tag was hard to swallow, my negotiation skills need improvement; and because the unit was stored 32 days I had to pay an extra months rental. But I knew that cost going in. All in all I can recommend PackRat for long distance moving and storage. Just be sure to be vigilant in the scheduling and pricing process. The employees who answer the phones are more like salesmen than service providers. And different representatives give different answers to the same questions. Not enough training perhaps. Your “estimate” does not include price breakdowns for the various moving expenses incurred, and pricing as a whole should be MUCH more transparent. This is part of where the moving industry gets its bad reputation. The move itself was relatively stress-free thanks to the guys who do the actual work. Great drivers, equipment and container handlers. Shout out to Hire-A-Helper for recommending excellent movers on both ends. Anybody want to come help assemble a house full of new furniture?

Distance: 1,000 mi
Cost: $3,000
Per. Mile: $3.00
SqFt. Moved: 900

Candie E

Baltimore, MD
Wrote a review on 9/15/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

x3 drivers, to date, were very considerate with calling ahead and mindful of the trees that might be bumped - wonderful!

Distance: 1,600 mi
Cost: $6,500
Per. Mile: $4.06
SqFt. Moved: 1,500

Warren B

Draper, UT
Wrote a review on 9/15/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

Did as promised then some.

Distance: 800 mi
Cost: $2,000
Per. Mile: $2.50
SqFt. Moved: 1,550

Jasmin M

Los Angeles, CA
Wrote a review on 9/14/2019
1-800-Pack-Rat Review
(1 out of 5 rating)

Company is incapable of scheduling and of communicating changes to their schedule on time. - Instead of agreed 12 days of transport, pods were delivered after 19 days - pods are neither delivered nor picked up at the agree upon time slot (don’t book a crew to unload at the day that the pod is scheduled!) - the pods were not not delivered in the order that was agreed upon - Packrat has difficulty to reach their trucking companies, so you wait on the phone just to learn that they don’t know where the pod is - Packrat puts you easily on the phone waiting line for 20-30min and never checking in whether you are still on the line. - Re-imbursement for extra cost of staying longer in a hotel are rediculously low to non-existent. In summary, a company that is not organized and basically doesn’t care. There must be better options out there!

Distance: 2,500 mi
Cost: $8,000
Per. Mile: $3.20
SqFt. Moved: 2,900

Juanita C

Finleyville, PA
Wrote a review on 9/12/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

I didn't move, just needed a pod during 1 day of home repairs

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Richard H

Woodbridge, VA
Wrote a review on 9/11/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

These guys went out of their way to be helpful. I recommend 1 800 PACKRAT to anyone making a container move.

Distance: 1,100 mi
Cost: $4,700
Per. Mile: $4.27
SqFt. Moved: 1,700

Tj M

Houston, TX
Wrote a review on 9/9/2019
1-800-Pack-Rat Review
(1 out of 5 rating)

Storage pod was not delivered on time due to the lone forklift being broken and could not get fixed sooner. Pod was delivered a week later and after many phone calls with service representatives, I was placed in contact with a customer service director who made things a little easier to deal with. In the process of waiting on reimbursements for expenses incurred during the week without my pod.

Distance: 1,400 mi
Cost: $2,500
Per. Mile: $1.79
SqFt. Moved: 1,200

Ben P

La Jolla, CA
Wrote a review on 9/9/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

Pack Rat did a great job delivering the Pods and allowing us access a few times to add things on the Chicago side. We would use their services again.

Distance: 2,000 mi
Cost: $6,000
Per. Mile: $3.00
SqFt. Moved: 1,600

Richard H

Woodbridge, VA
Wrote a review on 9/5/2019
1-800-Pack-Rat Review
(4 out of 5 rating)

They missed the delivery date due to a truck malfunction. I was called at 7:30 PM by the driver saying he would be a no show but would have the container on site by 0900 the next morning. The container was here by 0900 and the packers arrived at 10 am. All's well that ends well, but, they lost a star for my late evening panic.

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Dave B

Mountain View, CA
Wrote a review on 9/4/2019
1-800-Pack-Rat Review
(4 out of 5 rating)

Were very helpful, but unable to supply packing blankets for my move.

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Brandon R

San Francisco, CA
Wrote a review on 8/31/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

Movers did a Great job!

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Adrian B

Fernandina Beach, FL
Wrote a review on 8/30/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

Third time we've used Pack Rat and are highly satisfied with responses and overall customer service.

Distance: 1,100 mi
Cost: $3,000
Per. Mile: $2.73
SqFt. Moved: 2,000

Mark H

Scottsdale, AZ
Wrote a review on 8/30/2019
1-800-Pack-Rat Review
(3 out of 5 rating)

POD deliverys were delayed so I had to go back to Movers several times. Then even though they ended up delivering early they would jnot change pick up date so POD sat in front of house for 4 days.

Distance: 900 mi
Cost: $3,300
Per. Mile: $3.67
SqFt. Moved: 2,300

Diana B

Chantilly, VA
Wrote a review on 8/27/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

The 2 pods i have will arrive in michigan on september 6th. I expect the same reliable service that I received when they were delivered empty and picked up full.

Distance: 675 mi
Cost: $5,000
Per. Mile: $7.41
SqFt. Moved: 2,200

Kelda T

Buffalo, NY
Wrote a review on 8/26/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

Just great they make moving long distance a breeze!

Distance: 800 mi
Cost:
Per. Mile:
SqFt. Moved: 1,200

Walter E

Fort Myers, FL
Wrote a review on 8/24/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

They did a great job

Distance: 1,700 mi
Cost: $3,000
Per. Mile: $1.76
SqFt. Moved: 1,500

Deborah C

Orlando, FL
Wrote a review on 8/22/2019
1-800-Pack-Rat Review
(3 out of 5 rating)

The pod was clean and well maintained. I was disappointed that they could not give me any kind of delivery time (am or pm would have been helpful) I ordered pads but they were not delivered and packrat could not bring them before the moving crew arrived. The driver was friendly and efficient.

Distance: 15 mi
Cost: $400
Per. Mile: $26.67
SqFt. Moved: 1,500

Janet S

Chandler, AZ
Wrote a review on 8/21/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

Size of container was good .pick up and delivery was good. Contents were damaged because of items not secured by Higher a Helper in NJ

Distance: 3,000 mi
Cost: $4,600
Per. Mile: $1.53
SqFt. Moved: 300

Rich B

Albuquerque, NM
Wrote a review on 8/21/2019
1-800-Pack-Rat Review
(2 out of 5 rating)

Getting in contact with customer service is a long wait. I had issue with delivery time and multiple calls to make it right.

Distance: 700 mi
Cost: $2,000
Per. Mile: $2.86
SqFt. Moved: 1,200

Mike T

Pittsford, NY
Wrote a review on 8/20/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

Loved the fact we could pack at our own pace. They met all their pickup and delivery commitments and made sure to do what was necessary not to damage our belongings or the area where the pods were set.

Distance: 400 mi
Cost: $2,800
Per. Mile: $7.00
SqFt. Moved: 3,000

Nithya R

Fremont, CA
Wrote a review on 8/20/2019
1-800-Pack-Rat Review
(4 out of 5 rating)

1-800-Packrat did a great job all along the process. Especially appreciated our shell transporter Mahendra in SF Bay Area. The one thing that prevents me from giving them an excellent is that they were not upfront on the choices I had on when the shells were dropped off. They introduced this in our last shell drop off when I asked why it was not there till 1 pm. They said that morning was a premium for an extra amount. This seriously effected our packing and our workmen who were there to pack. This should be explained upfront.

Distance: 2,200 mi
Cost: $15,000
Per. Mile: $6.82
SqFt. Moved: 3,000

Kevin W

El Cajon, CA
Wrote a review on 8/20/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

We are in the middle of a cross country move using Pack-Rat shipping containers. So far we are happy with their service and their polite drivers.

Distance: 1,250 mi
Cost:
Per. Mile:
SqFt. Moved: 2,500

Deborah P

Mount Pleasant, SC
Wrote a review on 8/18/2019
1-800-Pack-Rat Review
(3 out of 5 rating)

They have been great. Recently my last pod has been delayed due to truck issues - it was supposed to be here on Thursday- they moved it to Saturday and then to a Monday - so I have had to change my support labor around twice So I would have been done unloading on the weekend and now it will be by the end of the following week - and messing up plans They have been pleasant enough - I am just disappointed that they nicked my delivery around when it should have been the next available slot - not at their convenience days and days later- The container has been great and waterproof like they said. I would have given them five stars - if they had considered me and my needs instead their own first. The delivery guys have been great on both sides of the move

Distance: 1,500 mi
Cost: $5,000
Per. Mile: $3.33
SqFt. Moved: 800

Kari C

San Jose, CA
Wrote a review on 8/18/2019
1-800-Pack-Rat Review
(5 out of 5 rating)

Much less expensive than PODS!

Distance: 600 mi
Cost: $8,000
Per. Mile: $13.33
SqFt. Moved: 1,537
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