This was a move of only a portion of the contents of former residence. Container was delivered (both empty and full) as promised). PackRat was also helpful in retrieving the unit early when we were able to unload earlier than anticipated.

Late dropping of containers and picking up one of them

Great Job wish I could use them again but were here to stay.

Great customer service and price compared to other companies providing the same service. Container arrived on time to both destinations and drivers were in contact with us on their arrival times. We have used this provider a few years ago and was pleased with them then and were equally as pleased this time... so in other words the company has remained a five star service provider.

Think twice before using this company.

I've used them once before. They're good. They do what they are supposed to do.

Shipping containers arrived as scheduled and departed as scheduled. Pack Rat did a great job....Chuck

I used 1800PackRat before and they were really good getting my stuff safe from a to B.

On time delivery. Driver was very courteous and explained how to use Pods.

Easy to make a last minute shift

Well organized company. Note that if you are willing to wait up to 30 days for transport of the container, you can bring down the cost of transportation to your new destination.

Packed so well that we did not have to use an anticipated extra uhaul trailer

The pack was delivered first thing in the morning and put on the exact spot I showed him. Professional, pleasant driver who knew what he was doing.

Pack- Rat was completely dishonest and delayed delivery 3 times - finally refusing to leave crate due to low wires, but I have to say they are the most terrible online service provider I have ever dealt with... left with 100% dissatisfaction.

Pack Rat was a gem to work with. Very nice and helpful.

They were very good, although our container delivery was delayed for 3 days. Ours was a long move and they were easy to work with and flexible.

These people are awesome anytime you move try to get them to help you they are the best showed up on time card before they dropped off couldn’t ask for a better experience??

Pack-Rat's customer service is beyond reproach. My contact in Raleigh, NC, Dawn (or Donna), answered questions that I did not even know I had! Her experience was my Godsend! My drivers (Reggie and Keith) skillfully maneuvered inside a fenced and gated storage unit facility.

I found a lack of communication after the initial booking of the container. The container had a few holes near the top corners of the container. When I called to let them know and asked if that could compromise the quality of the storage, all they said was they will note the damage for when it comes back to the warehouse. They overcharged me and promised a credit. It is three weeks later and I have yet to receive the credit on my card.

Moved from California to North Carolina. Container delivery and storage were all great. Delivery of container to my new place in North Carolina was 2 hours later than promised.

Happy with the container. Delivered and picked up as scheduled. They did their best to accommodate a last minute schedule change

Second time I have used them, they are great. Very helpful and right on time.

The scheduled delivery and pick up for the storage container was right on time. The workers were personable. I was able to reach the support staff easily when questions arose or I wanted to schedule my container to transport my container to my destination.

pack rat was on time and delivered on time

Showed up right on time, and put the container just where we wanted it.

Best ever ! Would recommend them highly.

Great company! Excellent customer service. Easy to reschedule. All items were delivered intact.

Happy with their customer service, they call you back right away and very helpful.

I would have given excellent but when picking up container sitting on 4 small pieces of wood, the container fell off one piece and dragged onto my new concrete driveway. Driver said he was sorry. They need to invest in larger pieces of wood to protect people's property.

Long distance move. Miscommunication and logistics issues on providers end resulted in late arrival, which in turn caused a juggling of other resources to complete the move. Disappointed, as this is the second move for which I've conscripted with 1-800-PackRat, and I'll likely shop around for options next time.

Great customer service

I am a female senior citizen, and the men at PACK-RAT did everything they could to help me, even going so far as to help me repack one of my containers when it overweight. They didn't cancel the move, they just stayed to help balance out my two containers. They went above and beyond their jobs to help me. I now recommend PACK-RAT to everyone I know.

The pack rat was awesome and saved us money by using them about $1200 less than the POD company.

My shipping containers arrived on time and spotless. The driver was very friendly and helpful with any questions we had. Highly recommended for your next move. Thank you.

Very good to work with.

great and easy to use

There was a lot of miscommunication within the company which caused a lot of concern and frustration on our end.

excellent & quick service, will recommend them.

Arrived when expected, including a courtesy call to let me know they were 20 mins out.

Overall, our experience with Packrat was excellent. There were a few problems with communication with the dispatch centers, but all the operators I spoke with at Pack rat did everything they could to help us out. They bent over backwards to get permit issues sorted and refunded for services that didn’t go as expected. I would use them again and have already recommended them to others.

The company performed as promised. Everyone was helpful and very responsive throughout the whole process. I chose Pack Rat because they did not charge extra for the multiple drop offs and pick ups of our three containers. The containers arrived on time and were collected on time. The company provided locks for each of the containers. That was a real plus for me. I appreciate the fact that I did not have to pay any storage fee although there were two weeks between the time I moved out of my old home and into my new one. A full service moving company would have charged me a daily rental fee beginning with a first-day rental of $2000+ which would have involved unloading my belongings, storing them and reloading again for delivery to my new home. I loved that once loaded into the Pack Rat containers and locked, my things would not be disturbed while out of my sight and supervision. A relative who had a protracted move with a full service provider had valuable pieces broken, I.e. a custom-made cuckoo clock and 3 irreplaceable and expensive oriental rugs lost or stolen. We DID; sustain a few instances of breakage: one inexpensive chest of drawers was severely damaged, two ornamental pieces on a metal birdbath were snapped off, one leg on a chest of drawers was damaged so that it didn't stand and one wheel of a cabinet is missing. I think these casualties were the result of the way these items were packed by the loading helpers, for example, the chest of drawers was stored on its side in the container.

Excellent job. made the move as easy as possible!

The PackRatt works well, mine was pretty well used, but it got here in one piece.

RECOMMENDED After several glitches with scheduling errors and administrative errors, and fuzzy price quotes, working with 1-800PACKRAT was great. The drivers on both ends of my move were on time, polite and good at their jobs. Given the condition of my belongings when I received them, I would also say that the storage facility did a good job taking care of my things. The $3000+ price tag was hard to swallow, my negotiation skills need improvement; and because the unit was stored 32 days I had to pay an extra months rental. But I knew that cost going in. All in all I can recommend PackRat for long distance moving and storage. Just be sure to be vigilant in the scheduling and pricing process. The employees who answer the phones are more like salesmen than service providers. And different representatives give different answers to the same questions. Not enough training perhaps. Your “estimate” does not include price breakdowns for the various moving expenses incurred, and pricing as a whole should be MUCH more transparent. This is part of where the moving industry gets its bad reputation. The move itself was relatively stress-free thanks to the guys who do the actual work. Great drivers, equipment and container handlers. Shout out to Hire-A-Helper for recommending excellent movers on both ends. Anybody want to come help assemble a house full of new furniture?

x3 drivers, to date, were very considerate with calling ahead and mindful of the trees that might be bumped - wonderful!

Did as promised then some.

Company is incapable of scheduling and of communicating changes to their schedule on time. - Instead of agreed 12 days of transport, pods were delivered after 19 days - pods are neither delivered nor picked up at the agree upon time slot (don’t book a crew to unload at the day that the pod is scheduled!) - the pods were not not delivered in the order that was agreed upon - Packrat has difficulty to reach their trucking companies, so you wait on the phone just to learn that they don’t know where the pod is - Packrat puts you easily on the phone waiting line for 20-30min and never checking in whether you are still on the line. - Re-imbursement for extra cost of staying longer in a hotel are rediculously low to non-existent. In summary, a company that is not organized and basically doesn’t care. There must be better options out there!

I didn't move, just needed a pod during 1 day of home repairs