The truck driver was very nice and helpful in placing the container.

PackRat did a great job. Everything was delivered and shipped on time. No damage from moving (just from the movers packing).

Drop off was okay, although orientation of containers was not what I had mentioned. Driver said he was instructed differently. Relocation was a mess. Of the 2 containers we ordered, container #1 was relocated as scheduled for guaranteed PM delivery. Driver showed up around 12:30. She also was very patient when she got to new location and realized she couldn't drop on the driveway. She waited for me to call HOA for options and got answer within 15 mins. Container #2 was a no-show at 9pm and I had to call 1800PACKRAT!!! Nothing but excuses. Said the manager had asked the driver while she was picking up container #1, if container #2 would be ready anytime soon??? This was despite asking her if she was the one to come back for container #2, and she said no. No one called me (the customer) to find out. Container was not moved until the following morning. Just terrible. Cost us a night in the hotel as we couldn't unload mattresses that we planned to sleep on that night. I would imagine this isn't a reflection on the company, but unfortunately that part was a terrible experience, especially when the person who took my call tried to blame it on me not having container #2 ready when the company called to ask the driver picking up container #1. Made no sense at all.

I have used 1-800-PakRat before so they were the only transporation carrier I considered for this move. The customer service help by phone are all knowledgeable, friendly and helpful. They call to let you know when to expect deliver of the empty POD to your home and the driver makes sure that you know how to open and close the container door, provides you your own unique lock and key and gives you any other information you need. Once the POD is loaded the driver calls on the scheduled pick up day to let you know they are on their way. The driver is friendly, courteous, knowledgeable and effecient at his tasks.

Wonderful experience. Very responsive and was able to utilize their web service to coordinate dates and timing. Highly recommend their company.

Really feel misled with this company. They informed me that it would be a specific price then raised it in mid contract for what they say was an increase in fuel costs yet the cost of fuel had been declining. ??? Then charged me even more to deliver containers to what they said was outside there area. But didn’t say anything about non serviceable areas when set up move with them. Container showed up only half assembled and I had to finish it and tighten all the bolts. Poor QA and misleading company.

Pick up and delivery if the container was on schedule. Both drivers were pleasant and showed respect for our belongings. Highly recommended!

currently at a their storage facility

Everything was good except 2nd container had offensive graffiti all over.

I was fortunate to have the same driver for drop off & pickup... he was GREAT! My items were not damaged, but a sofa & matching upholstered chair were wet at a bottom corner of each. Upon further inspection of the empty container, I realized the rear right corner had pulled away from the flooring frame, which must've allowed water (probably rain) to come in

Would highly recommend, have used twice, both times great, show up timely, always call, connect to customer service is easy, pickup is easy. Will use again.

Easy to work with, things arrived when I scheduled. I wish they called me when my container arrived to schedule a delivery date, but they did not.

1-800 Rat Pack was easy to work with. Saved money by using them instead of a moving van.

There is no one to speak with above Samuel I guess issues that could not be resolved because there's no one to speak this I do not recommend this company they will guide you

Best decision I ever made for moving.

Highly recommended over a moving company

Well oiled machine. Pod was transported from New Jersey to Montgomery Texas on time. The Pod was stored in climate controlled warehouse in New Jersey for 3 years. Contents were in great condition upon arrival. Very pleased!

On time, called when arriving.

I didn't have any issues with 1-800 Pack Rat. All the employees I interacted with were friendly and helpful. The delivery, pick-up, and drop off of my pod went smoothly.

Very kind and have the best prices!

Arrived on time as promised. Only using for temporary storage during a remodel.

Great price for excellent service. Clear communication, Great employees both dropping off and picking up the containers. The best was "ROBERT" in Atlanta. Great example for your company!

First time to use a container to move 2800 miles from east coast to west coast. Mostly satisfied with Pack Rat; a few logistical delays and too many phone calls but everything arrived safely and within a very reasonable amount of time.

Pack Rat was great. They were on time with delivery and pickup in both locations. For a long distance move especially if you are uncertain where you will end up, this is a great alternative.

good communication from the office and the service center; kept me informed and confirmed arrangements several times.

Everything happened like clockwork. I wasn't sure what to expect since this is the first time I've moved using a container company. Pickup and delivery of containers was on-time and exactly where I wanted them. Drivers were all friendly and very accomplished at what they do.

They were easy to do business with and very punctual and accommodating. The containers were a bit old as they had several smaller holes. The drivers who delivered the containers were friendly and certainly did their job well.

Very pleased with them.

Pack Rat made our move easy and efficient.

Second move with Pack-Rat, and again great job. Great to deal with, still have one container in storage but have stored in past and all was great.

Our job was not a move - onsite auxiliary storage during a remodel, so th erest of this survey is not relevant

My son-in-law secured everything very well. No damage. I'll plan to do another part of the move in the Spring.

Kevin went out of his way to be helpful. Very professional!

This was a move of only a portion of the contents of former residence. Container was delivered (both empty and full) as promised). PackRat was also helpful in retrieving the unit early when we were able to unload earlier than anticipated.

Late dropping of containers and picking up one of them

Great Job wish I could use them again but were here to stay.

Great customer service and price compared to other companies providing the same service. Container arrived on time to both destinations and drivers were in contact with us on their arrival times. We have used this provider a few years ago and was pleased with them then and were equally as pleased this time... so in other words the company has remained a five star service provider.

Think twice before using this company.

I've used them once before. They're good. They do what they are supposed to do.

Shipping containers arrived as scheduled and departed as scheduled. Pack Rat did a great job....Chuck

I used 1800PackRat before and they were really good getting my stuff safe from a to B.

On time delivery. Driver was very courteous and explained how to use Pods.

Easy to make a last minute shift

Well organized company. Note that if you are willing to wait up to 30 days for transport of the container, you can bring down the cost of transportation to your new destination.

Packed so well that we did not have to use an anticipated extra uhaul trailer

The pack was delivered first thing in the morning and put on the exact spot I showed him. Professional, pleasant driver who knew what he was doing.

Pack- Rat was completely dishonest and delayed delivery 3 times - finally refusing to leave crate due to low wires, but I have to say they are the most terrible online service provider I have ever dealt with... left with 100% dissatisfaction.

Pack Rat was a gem to work with. Very nice and helpful.