Pack Rat completely screwed me by insisting that I needed a permit for my container delivery when I did not. I had spoken to my sales rep and customer service rep over a month in advance, as well as my local municipality to confirm this. In spite of this a local Pack Rat supervisor told my delivery driver not to drop off my container, while the guy was literally standing in front of my house. This was on the eve of a cross-country move. I had to rent a 22 foot truck and drive it myself across the country taking 5 days. What's worse, Pack Rats is still trying to charge me for the container. I have about $4000 tied up in them. I will probably have to file a lawsuit for the stress they've put me through. I can't recommend anyone ever use Pack Rat. They really screwed me.

Overall a great experience so far. I haven't received my pods at my new house yet, they arrive later this week. Would have given it 5 stars but they underestimated my space needs and I got 3 16' containers but really needed 4.

The delivery of the empty container and pick up of it after we loaded it went off without a hitch. Things went haywire on the delivery end. Although we paid for a guaranteed delivery window with a same-day pickup, our container was not transported from our origin location to the destination. After calling 3 times and waiting on hold for nearly 2 hours on the morning of the planned delivery, I was finally informed that my container was still at the origin facility and the representative was unable to tell me when it would be delivered. I did not receive any updates on the status until 2 days later when I was informed that my container would be delivered on the third day. This time the container was delivered on time and picked up later that afternoon as expected. I understand that mistakes happen, but the lack of communication throughout the process was infuriating.

I was coming from a 2100 sq ft home to a much smaller home and had to down size. I ordered a 16' u pack rat container. When I opened the container after it sat for 3 months, I had boxes that had shifted and fall toward the center. My fault. I did not want to have a lot of wt on some items so the packing of the container was sub par. Even though pack rat states the move carefully, things will shift. Again, I take full responsibility. So watch there videos and do what they say, Ha Ha. Set up of container and delivery went smooth, If you have an e-mail address, you can do pretty much everything on there. U Pack Rat will keep in touch with you via e mails.

I would give 1 800 Pack Rat an excellent review if it wasn't for the franchise owner here in NC. He was rude, was unwilling to stick with the date I was confirmed that pods would leave my driveway, and screamed at me on the phone. The initial call to secure the pods (Gordon), the delivery and pickup of pods in Virginia (Phillip) were all right on schedule and they kept in communication with me and followed through with their promises. Their respect of the pods and my belongings was obvious where in NC the pod kept tipping to one side. It seemed their trucks were not in the best of repair and I still have tire marks in my driveway.

everything was great

The container was delivered and picked up without a hitch. Driver was very nice. I was hoping he would be the one to come back and pick it up! Thanks!

Company was hard to contact and got no return calls, until we went to a facility and found a local number.

The driver that dropped off our containers (Marice) was very friendly and accommodating. We haven't had them picked up yet, but hope that experience is just as good.

Communication and customer service was stellar

Great customer service

Good company, would recommend them.

The truck drivers were all good and punctual. But getting in touch with people in the corporate office is very difficult. The latest thing I need to discuss is a $200 discrepancy between my quote and my final bill.

My packing and move from Va worked like clockwork. Once in NC, everything went pretty well, until we will have waited almost 1 1/2 weeks for them to come and pick up the empty containers. I tried to reach them by email and/or phone every day with no response. Finally heard today (Friday), and they won’t be here til Tuesday.We live in a new build community, and other people were also moving in this week. Their truck had to be parked further down the street because of our containers. The movers had to move everything down the street to get to their house.

great job by your crew, they arrived before the scheduled time and worked hard the entire time. Marcus was professional and managed to "tetris" all my boxes into the container and fit all my items, definitely a pro and i would use your services again thank you

I'm not sure I'd hire them again. It was hard to get transportation scheduled through their website on the day I needed the container moved to my new address. The time was shown as not available and I needed to container to be moved before I closed on the house. But, I made a call and explained the situation and it did get moved in time. But, I was closing my house when they moved it and couldn't be at my new home and they had a difficult time dropping off the container and it ended up in front of my neighbors driveway. I tried using their website to get it moved quickly after it was emptied, but again it could not be done quickly thru their website. I left a message and no one called me back. I finally was able to talk with someone who also could not expedite getting the container moved and it is now sitting in front of my neighbors drive for several extra days.

First time using PackRat and was very impressed. Excellent communication, service, and very fair price.

Delayed, poor communication, friendly customer service people but they were unable to provide any information when contacted.

No issues; showed up on drop-off and pick-up days on time.

Would recommend over other pod and container options. Best price and exactly as described.

Company and everyone I dealt with were very responsive. Containers arrived on schedule as per requests.

Arrived on time and did a great job in placing the containers.

The driver for 1-800-PACKRAT (Andy) called me before he came and gave me notice. He was very efficient dropping it off just where I needed it and walked me through how to open it and to secure it.

representative was excellent in communicating. Pod arrived on time and was picked up to ship the next day. drivers were excellent in placement.

The driver didn't ensure the lock was on correctly, and the door flew open and some items were damaged.

So far, so good. Still in transit.

They were great and easy. Would use again.

Pack Rat did a great job, with my container delivered right on schedule, with all my goods in great shape. They also picked it up on time, as agreed. And their customer service was very responsive, whenever I called in. I had to store my container with them for 3 months, before I was ready for it. I don't plan to move again anytime soon, but I recommend them to anyone who is ready for help with a move.

Friendly straight forward service.

We used 16 foot container. Very spacious and easy to hook up ropes and straps to hold furniture a and boxes in place. Excellent service from customer support and container delivery drivers. We had to change our schedule twice and they were gladly to help.

Every phone interaction was good.the most pleasant staff ever. Container came on time and delivery exactly as promised.

100% excellent service, helpful, courteous and totally helped us through one of the toughest events of out lives. We are grateful, and recommend 1-800 Pack Rat to EVERYONE!

You are really not getting the full 8'x16' size. That dimension is more for the outside of the container. They should have really disclosed that more openly. They should also do a "video chat" so the sales person can see exactly how much a customer has to move so the customer can order the proper size or number of containers.

The truck driver was very nice and helpful in placing the container.

PackRat did a great job. Everything was delivered and shipped on time. No damage from moving (just from the movers packing).

Drop off was okay, although orientation of containers was not what I had mentioned. Driver said he was instructed differently. Relocation was a mess. Of the 2 containers we ordered, container #1 was relocated as scheduled for guaranteed PM delivery. Driver showed up around 12:30. She also was very patient when she got to new location and realized she couldn't drop on the driveway. She waited for me to call HOA for options and got answer within 15 mins. Container #2 was a no-show at 9pm and I had to call 1800PACKRAT!!! Nothing but excuses. Said the manager had asked the driver while she was picking up container #1, if container #2 would be ready anytime soon??? This was despite asking her if she was the one to come back for container #2, and she said no. No one called me (the customer) to find out. Container was not moved until the following morning. Just terrible. Cost us a night in the hotel as we couldn't unload mattresses that we planned to sleep on that night. I would imagine this isn't a reflection on the company, but unfortunately that part was a terrible experience, especially when the person who took my call tried to blame it on me not having container #2 ready when the company called to ask the driver picking up container #1. Made no sense at all.

I have used 1-800-PakRat before so they were the only transporation carrier I considered for this move. The customer service help by phone are all knowledgeable, friendly and helpful. They call to let you know when to expect deliver of the empty POD to your home and the driver makes sure that you know how to open and close the container door, provides you your own unique lock and key and gives you any other information you need. Once the POD is loaded the driver calls on the scheduled pick up day to let you know they are on their way. The driver is friendly, courteous, knowledgeable and effecient at his tasks.

Wonderful experience. Very responsive and was able to utilize their web service to coordinate dates and timing. Highly recommend their company.

Really feel misled with this company. They informed me that it would be a specific price then raised it in mid contract for what they say was an increase in fuel costs yet the cost of fuel had been declining. ??? Then charged me even more to deliver containers to what they said was outside there area. But didn’t say anything about non serviceable areas when set up move with them. Container showed up only half assembled and I had to finish it and tighten all the bolts. Poor QA and misleading company.

Pick up and delivery if the container was on schedule. Both drivers were pleasant and showed respect for our belongings. Highly recommended!

currently at a their storage facility

Everything was good except 2nd container had offensive graffiti all over.

I was fortunate to have the same driver for drop off & pickup... he was GREAT! My items were not damaged, but a sofa & matching upholstered chair were wet at a bottom corner of each. Upon further inspection of the empty container, I realized the rear right corner had pulled away from the flooring frame, which must've allowed water (probably rain) to come in

Would highly recommend, have used twice, both times great, show up timely, always call, connect to customer service is easy, pickup is easy. Will use again.

Easy to work with, things arrived when I scheduled. I wish they called me when my container arrived to schedule a delivery date, but they did not.

1-800 Rat Pack was easy to work with. Saved money by using them instead of a moving van.

There is no one to speak with above Samuel I guess issues that could not be resolved because there's no one to speak this I do not recommend this company they will guide you

Best decision I ever made for moving.