Pat Rat Co. was so pleasant to deal with. I highly recommend using them & I will refer this co. given the opportunity.

Fabulous service! Easy to set up and they did everything they said they would. No problems whatsoever! Would highly recommend!

Excellent service, very happy, would definitely hire them again. On time, hard working, courteous and professional

The driver who delivered my pod was great about helping me find a place to leave the pod when we realized the space in front of my apartment wasn’t big enough. He was very patient and willing to work with me to figure things out. We had a bad storm that day which slowed down my moving, so he made sure I was last on his list for pickup to accommodate for the weather. It was very much appreciated during a stressful and tiring day.

We rented the 16 foot POD to be able to put all our furniture in it and have the POD placed in their climate controlled warehouse. The drivers have been excellent with respect to the care they exercised in installing the POD on my driveway and picking it up to move the POD to their storage facility.

when we ordered we informed Pack Rat where we wanted the unit placed, driver arrived and explained with his vehicle it could not be placed where we needed it

The jury is still out. While they did deliver the container on the agreed day, it was very, very difficult to find out when it would arrive. Was on hold several times for very long times. I don't believe it was the driver's issue, but rather getting through on the phone. The driver did call about 40 minutes prior to arrival which was very helpful and he did an excellent job placing the container. Since my container won't be moved again until late next week, I may have more to add at that time.

Grossly understaffed and they don't work on weekends. What kind of moving company doesn't work on weekends?!

3 weeks late. 3 weeks without anything to sit or sleep on. What else would you like to know?

From a logistics and customer service perspective, PackRat is far superior to Pods. We used both as we ran out of room in our PackRat (underestimated space/belongings). On the billing side of things, PackRat is not transparent, pre and post transaction therefore it's frustrating and difficult to connect charges to services.

The initial call and set up were easy. The drivers do a good job calling ahead. If there is a hiccup in their operation, they need to work on keeping the customer updated. It took 3 days to get a manager to call me. While I think their problem was reasonable, I found myself at a loss having to track them down to determine why they missed a pick up or why they were a day late in dropping off a container. Overall, a good company - they just need to tighten up their communication.

Steve, the driver, was great! He called to ask the best arrival time for me and then was on time! He was pleasant with the movers I had hired and offered suggestions from his experience.

The customer care representatives were extremely helpful and professional!

My container was put in my driveway the day before my move. Hire-a-helper loaded the container starting at 7am the next morning, The container was removed that afternoon. Less than 24 hours the move was completed!

Because of Covid , our one month move turned into 5 months of storage . Pack Rat was helpful all the way through , making sure our entire house we safe and in climate controlled storage . When we finally got a new house they delivered it on time and in the same condition as the day we packed it , nothing was broken or heat damage ! .

The PackRat driver called the day before to confirm delivery time and again in the morning with a 15-minute delay update. He was pleasant, shared good advice about filling the crate and patient as he had to wait for the full "live fill" in Chicago was complete. I have another crate coming and I hope he is the driver!

Extremely Professional

The guys were professional and friendly from the start. They took care to unload my container and ensure that my belongings were kept safe. S.B. and Travis made sure the container was emptied out and our bed was assembled before our time was up. I will use them for our next move!

The ONLY way to move!!

Great company and were on time to drop off and to pick up.

Container was great and the company was very accommodating to my needs. The delivery person's were very polite and was very careful and accommodating in placing my container. They were always on time.

I would really consider using someone else

Our belongings were picked up and delivered with no damage to the contents. However, the original delivery pickup driver from our origin location damaged property of our apartment complex (a light & sprinkler head). Our drop-off and pickup drivers at the destination were AWESOME THOUGH. However, communication with 1-800-Pack-Rat was TERRIBLE. At one point they tried to charge us $300 more than we were quoted and we spent a week trying to get a call back or talk to anyone about it. We also had to change our delivery date and it took another week to get someone on the phone and we were panicked! We were on hold many times for over an hour and no one picked up. And no one EVER answered any phone messages we left and called us back. Every time we needed to speak to them, I had to either go through social media on Facebook or call the sales department because THEY will answer the phone even though customer service WON'T. For all the emotional distress, we wouldn't recommend them again.

So far so good. Dropped off one container and will pick-up tomorrow. Drop another and pick- up day after.

Even after giving them a week’s advance notice, the company would not deliver the pod in a timely manner and pushed it back 1.5 weeks. The delivery driver did not follow my request to set it level on a minor inclined driveway.

We are so glad we used Pack-Rat and we would use them again .

the storage container was dropped on time and picked up on time

The driver of the container was top notch. He easily maneuvered the container on a very busy street and backed into our driveway. He even arrived early. Communication with the company and driver was excellent. We would highly recommend them, and would definitely use them again.

They are nice to work with. I'd recommend having the container delivered the day before you want to pack as they only give you a call an hour before delivery so you'll need to be available all day.

Would give Pack Rat 5 stars, but only giving 4 on account that once you book the unit, it's EXTREMELY HARD to get back in touch with them on the service end for things like confirming the destination address and billing etc.... other than that there were no hidden fees or charges (bait and switch) so to that I am thankful for them being upfront.

Excellent on time and cooperative

They did an acceptable job

They were late fut came with 3 people and it took them 45 min to unload a 3/4 full pod. They were polite, and worked hard,

We just need a storage container to store furniture during renovation work being done in our home. Pack rat is wonderful and so easy to work with! Ernie brought the container, placed it where we needed it and was very pleasant in the process!!! Pricing is very reasonable compared to other companies that I priced. Container was spotless! I would use this company without hesitation!!!

Didn't explain exactly how they operate so I've been 3 weeks without my clothes, my furniture, my washer and dryer but worst of all my bed. Bought a new home and I'm sleeping on the floor thanks to pack rats.

On time! Kind! Fast and simple!!

Can't get ahold of them on the phone. We have waited up to an hour to talk to a representative. And, we need to know an estimate of the time they will deliver. Otherwise you can wait from 8:00 a.m. to 11:00 p.m. for your container. Frustrated the whole time....

Very difficult to get a hold of on the phone, never returned a phone call. I would either hold for 30-40 minutes or try later in the evening

The pod traveled cross country with my belongings intact. However, the pod delivery to my doorstep was postponed two days, and the pickup of the empty pod was postponed several days.

Very good service, on time and very efficient. friendly drivers. Highly recommend. Used them 12 years ago, and they did well then also.

Pack Rat was outstanding. The staff is professional, hardworking, friendly, trustworthy. Price was very fair. Nothing was broken in any of the containers and we shipped 19,000 pounds of breakables. All promises kept. I would highly recommend. I’d give them an A+.

Pack Rat completely screwed me by insisting that I needed a permit for my container delivery when I did not. I had spoken to my sales rep and customer service rep over a month in advance, as well as my local municipality to confirm this. In spite of this a local Pack Rat supervisor told my delivery driver not to drop off my container, while the guy was literally standing in front of my house. This was on the eve of a cross-country move. I had to rent a 22 foot truck and drive it myself across the country taking 5 days. What's worse, Pack Rats is still trying to charge me for the container. I have about $4000 tied up in them. I will probably have to file a lawsuit for the stress they've put me through. I can't recommend anyone ever use Pack Rat. They really screwed me.

Overall a great experience so far. I haven't received my pods at my new house yet, they arrive later this week. Would have given it 5 stars but they underestimated my space needs and I got 3 16' containers but really needed 4.

The delivery of the empty container and pick up of it after we loaded it went off without a hitch. Things went haywire on the delivery end. Although we paid for a guaranteed delivery window with a same-day pickup, our container was not transported from our origin location to the destination. After calling 3 times and waiting on hold for nearly 2 hours on the morning of the planned delivery, I was finally informed that my container was still at the origin facility and the representative was unable to tell me when it would be delivered. I did not receive any updates on the status until 2 days later when I was informed that my container would be delivered on the third day. This time the container was delivered on time and picked up later that afternoon as expected. I understand that mistakes happen, but the lack of communication throughout the process was infuriating.

I was coming from a 2100 sq ft home to a much smaller home and had to down size. I ordered a 16' u pack rat container. When I opened the container after it sat for 3 months, I had boxes that had shifted and fall toward the center. My fault. I did not want to have a lot of wt on some items so the packing of the container was sub par. Even though pack rat states the move carefully, things will shift. Again, I take full responsibility. So watch there videos and do what they say, Ha Ha. Set up of container and delivery went smooth, If you have an e-mail address, you can do pretty much everything on there. U Pack Rat will keep in touch with you via e mails.

I would give 1 800 Pack Rat an excellent review if it wasn't for the franchise owner here in NC. He was rude, was unwilling to stick with the date I was confirmed that pods would leave my driveway, and screamed at me on the phone. The initial call to secure the pods (Gordon), the delivery and pickup of pods in Virginia (Phillip) were all right on schedule and they kept in communication with me and followed through with their promises. Their respect of the pods and my belongings was obvious where in NC the pod kept tipping to one side. It seemed their trucks were not in the best of repair and I still have tire marks in my driveway.

everything was great

The container was delivered and picked up without a hitch. Driver was very nice. I was hoping he would be the one to come back and pick it up! Thanks!