Furniture was damaged and scratched in several areas. Will never use them again

Although Pack-Rat was finally very efficient in picking up the storage container, they did so on the day after the agreed upon date. We had to call when no one arrived at the first expected time, and were given a later arrival time. Even later, Pack-Rat called to apologize and gave us a new time for the next morning. This time, the driver arrived on time and did a great job moving the container from a difficult to access site. The pick up snafu was the only reason for our lowered rating. Overall, we had a great experience with Pack-Rat, from the initial quote to the delivery and pick up. Pack-Rat provided great customer service, especially in dealing with a unique permitting issue and had professional, courteous and very skilled drivers. We would definitely contract with Pack-Rat again.

My belongings made it safely. I chose this company because of the type of container they have. The storage cost was not consistent every month and was not the same as my contract so a phone call had to be to figure out the issue. The blanket rental was quite costly. They were friendly when on the phone. My belongings made it safely and in good order.

We highly recommend this Company. The delivery of the containers (and subsequent pickup for temporary storage) was on-time, and the driver excellent in placing the 2 containers exactly where they were needed in a tight driveway.

1800Packrat was great. They wee timely and responsive to my situation. We needed a second container and they were great getting it to us and picking it up. They would get the 5th star if they are just as good in the delivery of our containers at the destination across the country. Mesa Az to Naples Fl.

Worked very well for three rooms and assorted extras. Container was in great shape. Customer service was excellent throughout. Chose this company because of the customer service, price, and availability. Yes, would use again and fully intend to... You don't realize how much room they need to drop off/pickup container until it appears, so plan accordingly.

A few things incurred small damage, but nothing out of the normal

My move was an unplanned out of state move. A moving truck might have cost less than packrat, because the helpers would’ve been included. Packrat made it easy though. I could plan my furniture to be moved in a week.

Pack-Rat's customer service provided by C. Davidson was exceptional. She helped us solve some permitting issues as well as think through the space challenges for parking the container. And then Robert delivered it and did an excellent job getting it parked. Both went the extra mile and were so pleasant to work with. We would definitely use Pack-Rat again.

Great to work with on the phone. Used their containers because they were a little taller inside & could accommodate my furniture better.

Local crew out of Chattanooga went the extra mile to get our containers to us for loading when national schedulers didn't allow time for both containers to be delivered the same day. Their crew made the difference in saving our moving experience. It would have been easier if we could have communicated directly with them prior to or morning of delivery due to distance containers had to be delivered. Customer service at national office has been thorough and pleasant to deal with. Still have containers in storage for 3 months so can't make final assessment on storage and delivery. Chose them for cost.

I already completed the rest of this form elsewhere. No need to do it twice.

we were very awkward customers, trying to figure out a complicated move that ended up involving 4 containers going out of state over a period of 2 months. I had to make date changes again and again, once of them a scant 24 hours ahead of time, and was never charged a dime extra or grumbled at. I know it was a lot of extra paper work for Pack Rats, but there was never a whimper. or a fee. I was a wreck, but they were cheerful, efficient and helpful and stuck with me to the end. I love those people. PS - They were also most helpful in recommending crews to help pack and unpack. And they were wonderful too.

1-800-Pack-Rat is the way to move. I had 2 - 16 foot containers packed and moved over 500 miles. Customer Service was very helpful on setting containers and removing them. I would recommend 1-800-Pack-Rat to family and friends. The cost was affordable and easy.

We used both 800-Pack-Rat and a U-Haul U-Box since the 16 foot container from 800-Pack-Rat wasn't quite big enough and they did not have a smaller option for an additional container going across country. The container was dented on one end, but structurally sound, and didn't leave me with tons of splinters like the U-Box did. Service was good, but if you need to call them, expect excessively long hold times trying to reach someone. They also should offer more affordable options for additional units for long distance moves. Knowing what I know now, I may have gone with a different vendor who offered a better value for multiple units.

The Pack Rat phone staff and drivers were great. They were professional. The driver called upon arrival for the drop off and the driver texted me that the container was picked up. They much nicer about explaining the pricing than PODS.

I sprayed the pod with pesticide three times before it was loaded, as well as the ground around it. Each moving pad was placed in a clothes dryer for 30 minutes at high heat yet a couple of roaches were found. The Hire a Helper crew in St. Petersburg, Fl. were 2 hrs late each day and damaged our furniture in many places.

Very happy with service. On time for delivery and pickup.

Drop off and pick up went very smooth.

Everything was great except when I called to have it delivered they forgot to mention that I needed a permit to park on the street which resulted in a week's delay of getting my stuff. When I called to complain they listened to the conversation then payed for the permit and got it rushed through which made the delay tolerable.

Packrat did great....everything arrived ok.

poor customer service don't return phone calls

Absolutely no problems!

Pack rat are great. I used them and POD's each and the Pack Rat container was far sturdier and didn't get my furniture dirty like PODS.

On time, reasonable, easy to use!!

great crew, second tme

Pods delivered on time but had mix up on pick up time which was very stressful. Overall service was ok.

I was thoroughly happy with the procurement process. However, upon the unpacking of my POD, was VERY DISAPPOINTED to discover the poor handling of precious artwork and also had damage to brand new furniture.

I have used them previously and would do so again

Container did not fit 3-4 rooms as advertised, but 3 max.

No issues and very professional drivers. The move is half way in process.

Great. Very happy with service. Cost was reason I choose and a referral from a friend. I would definetely use them again. Thank you so much.

Overall, a very smooth move

Delivered and picked up the container on time, the driver was very professional and courteous. The container has not arrived at my new location yet but I will update this when it does. Update: It arrived as scheduled and there was no damage to anything inside which speaks to the way the container was loaded and handled in transport. Great job!

everything was on time and as promised.

This was the first time I have used Pack Rat and they came to me with high recommendations. I fully agree and would use them again without reservation. Phone calls were available at any time and my questions were fully answered. The pods were clean, the locks worked flawlessly, and the drivers were polite and helpful.

So far they have only delivered the empty pods to my house for loading, but they were on time, the driver was helpful and the pods are clean.

Container was placed as scheduled. I will have first container moved and second one placed next week. Customer Service very helpful. I choose 1 -800- Pack - Rat after reviewing my options. So far I have been very please. ALL containers will move out of state. This will be the test on service and my final rating overall.

They were very helpful

I needed an option for storage while I was getting my home ready to show and Pack Rat filled the bill. I have another container reserved for the final move. The driver was great and very respectful of me and my property.

Everybody through the whole process was so helpful. They always got back to me in a timely manner, with the answer! 2 containers worked out perfectly. My brother used PODS when he moved and had issues with the roll up doors. I liked that you had the doors that swing open. Best part was you matched the pricing from PODS, Awesome!!

At the time of this review, we have had our 16 foot container packed and stored locally. We aren't done! It will be getting transported 1100 miles in a month and stored for another 4-5 months minimum. Our interaction so far has been with the support crew in NC and the truck driver here locally, Chris. Everything up to this point is great. Pack Rat was the more expensive option we looked at but they did work with us to get the cost down. We selected this company based on their accuracy, friendly presentation, and professionalism handling the quote and follow-up activity. They were easy to get a hold of and acted like they have done this before. I believe this company will be the "you get what you pay for" legacy... and that is why we selected these guys.

Pack Rat showed up on time, placed the container properly on our driveway. Picked it up on time and traveled 800 miles to our new home. Placed it in storage for a month, then delivered it to our new home in a gated community, and a day later, picked it up. Great job all around.

Pack rat container company was so efficient with phone calls, arrival time, and delivery and pick up of the pods. All of the drivers that we got were great guys. I would highly recommend pack rat.

Good strong containers, friendly people, and competitive pricing. Had no issues with delivery and pick-ups of the containers.

On time and excellent drop of my container! Will use again.

Driver called night before to ask if he could deliver pod earlier than scheduled. Agreed on early delivery and then he still didn’t show until after 8:00 AM. Then proceeded to drive into a ditch.

Customer service very helpful