This company provided excellent service. There was a slight difficulty in contacting them through the 800 number. The weight for customer service was too long, 30 minutes.

Rating good only because while booking Pack Rat, our date of pick up (full container) didn't make it into the reservation, which caused considerable inconvenience to several folks, because we were leaving the state and the buyers of our house were trying to move in! Additionally, having to wait hours to receive a call back from Customer Service is not optimal. Pack Rat did provide a discount to our total bill, which we appreciate. We were impressed with the driver and delivery and condition of the containers. We still have to have the containers delivered to our new location in a couple of weeks, but we'd most likely use Pack Rat again.

I ordered 3 pods. One of them was unable to be dropped off on time due to a truck malfunction. I had them picked up at different times and there was a communication breakdown on their end and the pod was left on the property an additional 24 hours after the house sold. It took 5 phone calls and a hard conversation with the supervisor to even get them to come when they did. I have not had them dropped off at the new property yet, lets hope my stuff has been stored well and is delivered properly.

very good, the guys gave good warning when they were on thier way and were very knowledgeable and efficient in picking the containers.

Works as advertised.

The drivers and customer services are very rude they trying to delay the container delivery to get another month rent from you. If you use their service you will be end up with helpless. Trust me the driver will not wait for you even 10 minutes and charge you $75 as no delivery charge with no prior communication. Better to say away from them instead go through all pains and pay more from your packet. Due to the driver fault i had to pay the penalty for the HireAHelper even they didn't help to reimburse it where POD does it.

We ordered 2 pods. They were delivered separately. The first driver took about 45 min to place it. He also gave my Mom a padlock that we did not ask for. The second driver had the second one placed in about 10 min. They also did not bring the 25 moving pads we asked to rent. We had to buy them while the movers waited. They did later admit they dropped the ball about the pads & took off the $105 pick up fee to compensate. Yes I would use them again, containers worked well, & seemed less expensive than Pods.

Worked well for our move. Very friendly; would definitely use them again.

Moved a small restaurant's equipment from Massachusetts to northern California. Much cheaper than replacing the gear, either used or new. Pack Rat's commercial container was the perfect size for doing this.

DIDN'T DELIVER WHAT I PAID FOR

Pack Rat delivered two 16 ft. pods to my home Sept., 2018 in California. Once the pods were packed, they returned for them and shipped them to Carrollton, TX within a few days where they remained in air conditioned storage for 5 months. April, 2019 I called them and both pods were delivered to my new home in Dallas, TX. Two days later they returned for the pick up of the pods. Everyone was always professional, knowledgeable, and very helpful. They made a stressful move across country seamless. After unpacking over 60 boxes I am happy to report that not one single item was broken. This was due to great packing in California as well as the careful and professional moving of the pods across country. A family member had used Pack Rat to relocate from New York to Texas and have nothing but raves this company. Yes, I would use them and again and will give them as a recco to others.

Wonderful all the way from initial scheduling to picking up the container after the move.

Had no problem with packrat

Worked hard, co-operative, had the tools they needed

Great job! Thank you

One day drop off of two containers with same day pick-up. Very accommodating. Will be maintaining me effects in storage for awhile. Looking forward to continuing my relationship with this company. One container had a dent in the roof near the front seam, was told the warehouse would patch. Chose company because the containers are steel and the loading doors opened normal vice PODs style. However, this critique will not let you expand on information: distance approximately 930 miles (VA to FL); cost: around $4120; months of use: will be using for a minimum of 3 months, probably longer and square footage: around 1730 sq ft.

PackRat did an awesome job with dropping off, transporting my furniture and boxes and picking up the containers. I would highly recommend them.

Excellent pre-delivery service. Unit arrived when scheduled. Driver was courteous and very personable. Office staff very supportive.

They delivered the container and picked it up when they said they would. The warehouse calls the day before to confirm and gives you a time frame. Nothing was damaged. The website portal is super easy to use and the customer service rep made things easy, too. My only pet peeve is that I was told they would call when they were on their way, and 3/4 times they called when they arrived and I was scrambling to get things ready. The NJ driver forgot to bring a lock so I had to go buy my own, but I called the company and they reimbursed me for the price. I also didn't need half the amount of space the sales rep sold me. I had a 16' container for a 1br apt and probably would have been fine with the 8' or 12'. Ya live, ya learn. I chose them because they price matched and offered 1 month of free storage. I would use them again. I moved from NJ to TX and needed to store my stuff for 5 weeks while I found a home. I opted to store the container in TX where I was able to access it if needed.

Very timely and efficient

Perfect and efficient! Nothing damaged

Steel container. Delvered on time, picked up, moved, and delivered on time

We used 7 cubes to ship ourstufffrom CT to GA. We added 3 cubes along the way as we kept running out of space (we 7nderestimated how much stuff we had!). Packrat was extremely responsive to our requests for last minute additions (3 times!). Steve, the manager at the North Haven facility was exceptionally helpful and responsive. (Thank you Steve). We are just shipping now, but can say that the drivers were all very skilled at dropping the cubes exactly where we wanted them to be positioned. The techn9logy on 5he trucks ensures a gentle lift and placement...even when filled to the brim. We also loved being able to schedule the loads over a few weeks so we could handle much of it ourselves. So far...a really great experience!

I would use Pack Rat again.

Delivery and Pickup of the container at both locations was perfect. Made it such a pleasant experience. All interactions with the company through customer service was top notch. Really nice and friendly people that go out of their way to help you in whatever you need/

Delivered on time, very professional. Stayed to help pack a few things because the company I hired didn't do their job.

Early delivery with clear explanation of the storage unit.

The Pack Rat team can get to us quickly and their drivers were very pleasant to work with.

The container arrived on time. The 2 men from Hire A Helper / TNT Delivers asked why I did not get 2 containers. I said that I told the person that was helping with my reservation what I needed and I was told that a 15" container would be enough. In actuality I needed 2 containers. I had to rent a 20' U-Haul to take the rest of my mothers belongings. The Pack Rat people were very nice and I would call them again. But now I know what to ask for.

Nice professional delivery & pick-up drivers but when they say "allow up yo 10-working days for delivery", it will be that, no less. And add $50 for delivery/pick-up before noon(?!?).

They were very professional

The company is very flexible and on time. All my things didn’t fit in one container so they are shipping me an additional one within my timeframe.

Excellent job! Very friendly and knowledge!

Super easy to work with.

Better than PODs for scheduling

The delivery/pickup driver was very careful about setting the container in just the right spot on the driveway.

Everett was our initial contact person, and was so helpful and knowledgeable about everything we needed for this long-distance move, even before we secured their services. I can't thank him enough for helping us muddle through this!

This company is on the ball and very in the know of what is going on , no matter who you talk to. They showed up on time drivers are extremely courteous and I will use them forever when I need a container !! Awesome awesome company!!

Good, affordable, but get your own movers other than their recommendations

Great company. Highly recommend for long distance moves.

We picked Pack Rat because they had a cleaner pricing model with what appeared to be less add on expenses. The PODs were clean and the company is large enough to provide climate controlled storage in both our departure and destination city. Overall the experience was uneventful. Pack Rat showed up as requested and provided exceptional customer service.

Organized and convenient, Ted, who is a mastermind scheduler and customer liaison, is the kind of person we all hope to deal with when moving. The drivers have also been great. Special shout out to Feguelson Phadael, Jorge Zaragoza and Madiline Agosto. Three employees who understand what representing your company means.

Our original contract to load our 1400 sqft hone into 2 containers and put in storage for 3-4 months. This contract was for loading and unloading by their staff. The loading portion went flawless and I was very satisfied. During our storage, Pack Rat took over operations and this is when they failed. They terminated the unloading portion of our contract which left me trying to find helpers. They refunded me $400.00 for the inconvenience. My out of pocket cost was much more than that. Only to make matters worse was both containers were to be delivered together and they only sent 1 and after several phone calls they agreed to send the other one the next day, siting manpower issues.

This was the ideal way to move and store my possessions for a couple of months without breaking the bank.

Very easy to work with! They accommodated all my needs. We changed pick up and delivery dates twice and they did not skip a beat. VERY HAPPY CUSTOMER. Leslie S.

Not sufficient tie downs.

I had some sticker shock, but I think mostly because of inexperience. The customer service experience was very good at every point of contact from the booking agent, to the truck drivers, and everyone in between. Best of all, my things arrived in the same condition as when I loaded them. I had a previous experience with another company that included some water damage near the doors. I think I choose them most of all because their containers seemed the most sturdy and weather safe and they had insurance included in the base cost. I would use this company again.

Placed the container well.