1-800-PACK-RAT® Reviews
It wasn't made clear to us that the truck bringing the container needs a very long area to pack in -- the driver had to drop the container on the opposite side of the street instead of in our parking slots. It worked out, but it was stressful. The container was clean, one slight dent to the side; everyone was friendly and helpful.
I did a local move with packrat pods so that most of my belongings could be out of the house during termite fumigation. The price was good in comparison but my pods arrived a day later than promised and when I called two times I tried to use the call back service where it says they will call you back instead of having to wait on the line and they did not call me back either time. The drivers were fine and it worked out in the end but if they had been later to move the pods instead of just deliver them it would have been very bad. Also, I expect a company to call me back as promised.
Very disappointed in the customer service. Got the runaround on when the Pod was supposed to be delivered. I was told a 3 to 5:30 pm widow. Each time I called to find out why they didn't show up, they kept adding an hour to the delivery time. My Pod finally was delivered at 8 pm. Communication with Customer service was horrible. I'd get a different story each time. I will not recommend Pack Rat to anyone and it took 30 minutes to get someone to talk to.
We moved from New Hampshire, and the gentleman who delivered our containers was the most happy guy I've ever met. He was very friendly, and placed blocks of wood down on the driveway so as to not damage the asphalt. Our crew in North Carolina was not as careful. We had two containers, one to remain in storage and one to be delivered. The wrong container was delivered, and had to be sent back. When the correct container was delivered, it was not placed on wood blocks. As a result, when it was ready to be picked up, the driver dragged it across the asphalt, causing damage to the parking spaces. On top of that, he then hit my car and tore open the entire rear end.
Pack Rat was excellent working with me for pick up and delivery. Always in contact with me. The containers were clean upon arrival. The drivers were very courteous and made sure they placed the container right where you wanted it. I needed one 16 and one 8 foot container, however the facility at which they were coming from only had 16 foot containers. I was only charged for an 8 foot container for the 2nd container. Had 2 containers in storage until our new build was ready. When I called 7 days prior to the delivery date I needed, I was told that the earliest delivery date would be about 30 days beyond that as they weren't prepared for an influx of moves from where my containers were stored. After calling back, I was given earlier dates, however, those were still far from when I needed the containers. I emailed "moving help" and "marketing" on the Pack-Rat site. A day later I received a call and delivery was set for the days I needed. They went above and beyond to resolve the delivery dates. Thank you customer service! I would defiantly use Pack Rat again for another move!
Arrived on time, clean and ready to go. This company was a pleasure to work with from the first call to when they picked up the fully loaded pod. They have a great communication process and we knew what to expect and when to expect it. This was a very easy company to work with and we would use them again if we ever move again. We really do not want to move again!
customer service during booking was very good, and they kept us informed via email (rates, appointments etc.)The container showed up at the specified time. The driver was excellent, very helpful and accommodating. The only problem is that the container is delivered on a lift/bed truck, and needs a lot more space than using a forklift for unloading the container off the truck. I would use them again if space for delivery was no problem.
Timing of the delivery and drop off of your container is everything with this company. Drop off of the empty cobtainer was a day late since one of their trucks broke down. But, they made up for it by getting it to me 1st thing the next day which still allowed my loading crew to be on time. My container was in very good shape except two areas around the door that had a missing or warped door gasket. I fashioned a homemade gasket at the bottom of the door which kept the water out. Word is that some containers aren’t in as good a condition. Regardless, drop at my new home of the loaded container was on time and everything inside was in good shape.
