1-800-PACK-RAT® Reviews
Arrived on time, clean and ready to go. This company was a pleasure to work with from the first call to when they picked up the fully loaded pod. They have a great communication process and we knew what to expect and when to expect it. This was a very easy company to work with and we would use them again if we ever move again. We really do not want to move again!
customer service during booking was very good, and they kept us informed via email (rates, appointments etc.)The container showed up at the specified time. The driver was excellent, very helpful and accommodating. The only problem is that the container is delivered on a lift/bed truck, and needs a lot more space than using a forklift for unloading the container off the truck. I would use them again if space for delivery was no problem.
Timing of the delivery and drop off of your container is everything with this company. Drop off of the empty cobtainer was a day late since one of their trucks broke down. But, they made up for it by getting it to me 1st thing the next day which still allowed my loading crew to be on time. My container was in very good shape except two areas around the door that had a missing or warped door gasket. I fashioned a homemade gasket at the bottom of the door which kept the water out. Word is that some containers aren’t in as good a condition. Regardless, drop at my new home of the loaded container was on time and everything inside was in good shape.
I reviewed them as average as I have never needed these services before. They had to deliver the pod 2 times as the first one was damaged and door didn’t work properly. It took quite a bit of time to get that second pod. The availability for pick up after you have loaded your things is also a problem. Nearly a week is too long. Also the delivery time to my destination in Florida is an extraordinarily long time, causing much stress and difficulties in planning. I think this service can be improved by a long way. Also I thought the container was unusually small for what I told them I needed. I was unable to get everything into the container. Seems like they stretch the service time out in order to charge you additional monthly rental fees
