Had to have one container replaced as it could not be securely closed. That was a bit of a challenge. Drivers were super nice, but not all were as careful to level the containers as others. Overall, though, a good experience.

From start to finish, my experience with 1-800-PACKRAT was positive. Their prices were the best I found and their ability to accommodate my moving needs were excellent. I was impressed both with the phone service staff and the actual delivery people. All were pleasant and responsive to any questions or concerns. I would not hesitate to use them again or to recommend them to others.

5?????????? for driver William from San Marcos CA Center. Answered AND called. Our driveway was a challenge but William had no problem precisely maneuvering our pod in the exact spot that was most convenient for us. He was professional, pleasant and polite. Awesome! 0 for the CALL CENTER !! NO call backs, NO humans answer, once you're "assigned" your Team Coordinator.. You're on your own. Good luck! ... We haven't moved yet. NOT looking forward to trying to get POD delivered. Packrats will respond on FB messenger but won't have details of your account... They forward you to call center lol

So far so good. Everything about PakRat is coordinated, timely, they keep in touch. Slick operation. I was impressed. Now, hoping at my long distance move destination all arrives safely and this will be a company I definitely would recommend over and over.

Very poor communication on delivery schedules.

This is the way to go. The communication was very good and they did what they said they would. They dropped off and picked up the containers as agreed.

Easy peasey. Easily the best way to move .... Zero stress!!! The pod was delivered (with a courtesy call an hour before arrival) as promised. Zero damage to driveway .... Drivers were professional and pleasant!!! I highly recommend!!!! Dan

Delivery driver was very helpful and answered several questions, as did the booking agent. Container probably could have been swept out by not a big deal to me. I chose PackRat for the convenience as I was unsure if I was going to have to store the containers for a couple of weeks. I would definitely use them again.

Impossible to reach them by phone once you have placed your order

First time using a "container" service. It's the way to go!

Nothing but fabulous service with this company from start to finish.

As advertised, accommodating, on time, careful download and upload. Everything arrived undamaged.

So far, I am very happy with 1-800-PACK-RAT. My stuff is in a storage facility for the time being so I can't report yet on the total job (i.e., the condition of my stuff upon delivery). I ordered a 16-foot container for a one-bedroom apartment and I had plenty of space leftover (but I didn't have a ton of furniture). I think I could have definitely fit everything in the 12-foot container but that size isn't available for long-distance moves. The container arrived in good shape and in a clean condition. I also received a brand new unopened lock for the container, which I appreciated since I knew it would be the best kind of lock for the container. Both drivers were super communicative, calling me ahead of time to let me know when they would be arriving for drop off and pick up. I was impressed with their ability to place the container where I needed it to be. I am also very happy with the customer service at Pack Rat--all of my calls have been returned promptly and all of my questions/concerns have been handled professionally. Assuming my stuff arrives in good condition, I would definitely recommend 1-800-PACK-RAT and would use them again for future moves.

From pickup to delivery, we were very pleased with Pack Rat's containers and delivery. Customer service throughout the process was exceptional and accommodating. The containers were in very good shape and were of the sizes we needed. Loved their method of loading and unloading the containers....everything stayed level at all times. We had several glass doored cabinets and all arrived just as they left our old place and they traveled across the country from north to south. We would definitely use them again when we are in need.

On time with no problems

PACK RAT has been easy to work with and on time with delivery and pick up of containers.

The only complaint I had was the communication with PackRat is slow. Always have to call and leave a number for them to call back. They are slow to return the call. Very cumbersome.

They took a extra month for storage out of my account!!!!!

On time and the driver explained everything we needed to know.

PACK-RAT containers are fantastic - They allow you to pack and unpack at your own speed. The containers are safely stored between moves and brought out on time as requested.

Very easy to do business with.

I was impressed with everything about the company except how long they keep you on hold if you call in.

Pack Rat is the best container storage business around.

Great customer service, they always called me back right away. I miscalculated and only ordered 2 containers, when the loading crew were halfway done they suggested I call and order a 3rd container. 1 800 PackRat called around immediately and were able to get it delivered the following Monday. Mind you this was on a Friday afternoon. Recalculated cost and send me an immediate updated contract. Friendly, professional and accurate staff. FYI - you will need 2 x more moving blankets than you think and their purchase price was A LOT less than Home Depot. You can rent them, but I opted to purchase.

Very safe and reliable. My only issue with them is that you won't know until shortly before they arrive what time your container will show up. This makes it hard to schedule help.

Jesse is absolutely the best, he does everything I ask, and even anticipates what I am going to ask. It is the second time he has worked for me. His rating is Excellent. His buddy this time, however leaves something to be desired. I asked him to read all the boxes and put them in the correct rooms. For example: kitchen, dining room or living room. This week I am unpacking and I keep finding boxes in the wrong room. I am an older woman and I cannot drag the boxes from one room to another. If I did that, I would not get very many boxes emptied and I would be too tired before the job was finished for the day. Now I will have to wait till Sunday when my daughter comes to help me. It is more than a little maddening... They were on time, they were respectful of my property, worked hard, and steady.

They delivered what they promised. I would have liked to have a more specific arrival time for delivery and pickup.

They really took care of me. Container was delivered and picked up exactly on schedule. The driver who dropped it off was really nice.

They were very easy to get in touch with and made a stressful move very comfortable.

They neglected to apply for the necessary permit to drop off the container in San Francisco, only telling us the day it was supposed to be dropped off.

Company has delivered in a timely manner. The driver put the container exactly where I asked it to be. The container is spacious and accommodates my goods. The price is competitive and the hydrolic lifts make it safe and secure. I would recommend them.

On time and perfect pickup in Illinois and delivery to Georgia. Will definitely use them again.

Pack Rat has Great containers. Built better than the the other companies container . I would definitely recommend Pack Rat - first and foremost.

They need a better scheduling system. You know what day they will deliver, but nothing more. You get a call about 30 minutes before they arrive so you really can't schedule help for that day.

Very easy to deal with when changing dates or getting things scheduled. They were by far the cheapest of all the container style moving options and I didn't have a single problem during the process.

Good price and everything worked out as exciting expected. The one area that they need to address is customer service. Trying to call and discuss your shipment with anyone (or to even get a call back) is a frustrating experience. They did do everything as promised when we signed up and our shipment was in great shape when we received it.

A little costly, hard to get thru to on phone, did not come on delivery date, but ok over all and most items made it to our new home in one piece. I would use again because it is probably much cheaper than moving companies. JIM

Delivered/picked up the container when scheduled.

I was disappointed with the mis-information they gave me with respect to the size of their POD. I had to live behind furniture because their POD size was not realistic. They also did not listen when I told them what I was moving.

Pack-Rat delivered on all their promises and I would definitely recommend them for a move.

They were on time by 1 minute! I was very anxious but was happy when it was dropped off. I think if I had called instead of made the reservation on Line it would have been better. There was an issue with the promo code I had You can not use 1 for drop off and 1 for storage and I did not know this. They could not give me the higher amount for some reason.

The surprising thing that reduced my rating a little is that I wasn't aware that the policy about providing furniture pads had changed and so I had to go out and buy pads in a hurry

There costs were cheaper than everyone else, but they added on some fees after the fact. I am very skeptical of their extra fees and they refused to remove them.

Great customer service, good job keeping you up to date on what is going on. Arrive early in the morning for the first drop off - very pleasant drivers-they really try to be accommodating

My items are in storage

Exelent service at an affordable price. Not a single problem, and all our belongings at arrival stayed just as we packed them.

They performed well.

The initial pick up in Austin was great. They said they would be there at a certain time and they were. Then things went south. The driver in California didn't return any of my calls, and the people at packrat didn't notify me that I might need a permit until three days before the truck arrived and the city needs five days. In the end, I didn't need the permit because putting a pod on the street is 100% illegal in Los Angeles and the lady at pack rat later told me that everyone who works there knows that and it should have been the first thing I was told. It was a nightmare. Also, the driver was over 2.5 hours late on the day of the delivery and if I didn't pester him to give me a time I doubt he would've called. He had a bad attitude when he got there and left without asking me to sign any paperwork.