Excellent in all aspects. Would definitely use them again.

I had to unpack 1/3 of pack rat upon pick-up because it was too heavy over 6000 pounds. As a customer you have no idea how much things weigh. I filled the container and then unloaded so they would pick it up. Not a good system at all. I had t use a moving company too.

The Pack-Rat pod service was just what I needed. All of my furniture had to be removed in preparation for selling my condo. They delivered the pod the next day. I would use them again.

Did a great job on a difficult road, called ahead, explained things well.

Good communication and helped me solve problems like forgetting a lock or messing up my pick up date.

customer service during booking was very good, and they kept us informed via email (rates, appointments etc.)The container showed up at the specified time. The driver was excellent, very helpful and accommodating. The only problem is that the container is delivered on a lift/bed truck, and needs a lot more space than using a forklift for unloading the container off the truck. I would use them again if space for delivery was no problem.

Great customer service for a large company. Their container delivery employees on both ends were very professional and friendly. Thank you!

I would highly recommend a Pack Rat pod for long distance and storage needs.

I have used packrat before and I will use them again. They are reliable, have good equipment and they are reasonably priced. They also have all the options for delivery or storage.

Excellent service. Thank you.

Found out that Packrat containers have less cubic feet of space than I Pod.

Containers arrived on time and were picked up timely.

One issue, there is lack of communication when delivery or pickup of the container. One person gives you one time and another gives you something entirely different.

Timing of the delivery and drop off of your container is everything with this company. Drop off of the empty cobtainer was a day late since one of their trucks broke down. But, they made up for it by getting it to me 1st thing the next day which still allowed my loading crew to be on time. My container was in very good shape except two areas around the door that had a missing or warped door gasket. I fashioned a homemade gasket at the bottom of the door which kept the water out. Word is that some containers aren’t in as good a condition. Regardless, drop at my new home of the loaded container was on time and everything inside was in good shape.

They delivered the pod on time, called ahead to confirm. They explained everything upon arrival and showed me how to lock it up. Very easy, but might not be your cheapest option. Also, they don't do any moving...so that's all on you to organize.

It was great to be able to pack once and not have to unload and reload for delivery.

Delivered and picked up on time. Everything was explained to us and we felt very good about our choice.

Have to keep items in storage for three months, so really can't give a final review. Seems a little pricey, but so far everything is going well. They were very accommodating when we had to change our pick-up day to another time. Very friendly customer service.

I was assured that the Pod would hold a 3 bedroom fully furnished house. Didn’t hold a 2 bedroom Condo full. Unless she didn’t consider any boxes.

the move process is great - review is difficult

Paid extra to expedite but still took 14 days to ship. Paid to ship cars through different company and no expedite fee and those arrived in 3 days.

Great job! They couldn't have been more professional!

I highly recommend these packers really know what they are doing

On time don’tknow About drop off June 5

This is the 2nd time that I used Pack Rat for a move, and I will continue to use them. They are there when they promise to be, pick up on time and are a great value. The container was clean and neat, the blankets were there and I couldn't have been more pleased.

I reviewed them as average as I have never needed these services before. They had to deliver the pod 2 times as the first one was damaged and door didn’t work properly. It took quite a bit of time to get that second pod. The availability for pick up after you have loaded your things is also a problem. Nearly a week is too long. Also the delivery time to my destination in Florida is an extraordinarily long time, causing much stress and difficulties in planning. I think this service can be improved by a long way. Also I thought the container was unusually small for what I told them I needed. I was unable to get everything into the container. Seems like they stretch the service time out in order to charge you additional monthly rental fees

PACK-RAT so far is spot on. Delivered the container on time. I hope They will pick up early tomorrow so I can get on the road to Austin, TX

He was great! had to get in a tight space and was able to do it. Was courteous of me and my neighbors.

The website caused me some confusion, but the chat service was great. I had a container delivered about a month before my move. They then picked up the con

Pack-rat was always on-time. They sent reminder emails and phoned to confirm pick-up schedules. They were always courteous and helpful on the phone, taking the time to explain. We were able to "visit" our container to retrieve some boxes while they were in storage without a hitch. The workers dropping off and picking up the containers knew what they were doing and navigated driveways easily. All our belongings arrived without damage! The whole process was very suitable for our type of move from California to Oregon. I heartily recommend them. We used two containers and had them delivered a month apart so we could fill them on our schedule.

Good, but would be excellent with more upfront communication of their process.

They went out of their way to meet my schedule

I have used Pack Rat several times and all with great success. This was another great job.

Everything was exactly as i contracted for. No extra charges for any thing. They called ahead of time to let me know when they were coming. And all of my furniture arrived undamaged. Even my 700 pound motorcycle.

Pack Rat was awesome. My container was stored in Massachusetts during one of the coldest winters on record and everything was fine upon delivery.

Pack Rat was awesome. My container was stored in Massachusetts during one of the coldest winters on record and everything was fine upon delivery.

Pack Rat provided two pods initially for the move. They were professional and on time. When I needed a 3rd container for the very next they, they promptly delivered and picked up all 3 pods in a timely fashion. Very satisfied with the initial delivery and pick up of the pods. They are storing my furniture until I find my new home so I'll have to review the remaining portion of the project for after delivery. So far, very satisfied.

They delivered the POD on both ends with no problems and picked up on time in both locations

Delivery of container a little slow, otherwise they did a good job

Had to do too much myself

Every time I called, all customer service reps were respectful and helpful.

The container setup, delivery and pickup could have been much smoother.

Pulled me out of a bind with PODS. Delivered the following day with less than 24 hour notice. Driver called to verify drop off location. Was picked up in a timely manner.

I used them twice and have always enjoyed my experience. They have helped make our move smooth

This was a good choice for me. Start to finish has been a good experience. My long distance move was made a little easier with this method. I am grateful.

So far so good. They dropped off and pickup up the container as promised. The container itself was clean and well built.

Kevin George was the driver for 1800PACKRAT who brought the empty 16' unit to us and picked it back up when it was loaded. He arrived and picked the unit back up as I had scheduled it. He was really professional but yet personable. He reminded me of a young Darryl from The Walking Dead :) It was interesting to see him hook the unit up and move it up on his truck. We he drove off, he was slow going out of the driveway and up the street. They will be storing it for a month until our house is ready. This process also went smoothly which made the hectic job of moving, not as hectic.

Third time using them. Think that says something for itself. Excellent service and care. Drivers are the BEST! I used storage also. Very easy to have access to your container. Cost very fair.