Container was placed as scheduled. I will have first container moved and second one placed next week. Customer Service very helpful. I choose 1 -800- Pack - Rat after reviewing my options. So far I have been very please. ALL containers will move out of state. This will be the test on service and my final rating overall.

They were very helpful

I needed an option for storage while I was getting my home ready to show and Pack Rat filled the bill. I have another container reserved for the final move. The driver was great and very respectful of me and my property.

Everybody through the whole process was so helpful. They always got back to me in a timely manner, with the answer! 2 containers worked out perfectly. My brother used PODS when he moved and had issues with the roll up doors. I liked that you had the doors that swing open. Best part was you matched the pricing from PODS, Awesome!!

At the time of this review, we have had our 16 foot container packed and stored locally. We aren't done! It will be getting transported 1100 miles in a month and stored for another 4-5 months minimum. Our interaction so far has been with the support crew in NC and the truck driver here locally, Chris. Everything up to this point is great. Pack Rat was the more expensive option we looked at but they did work with us to get the cost down. We selected this company based on their accuracy, friendly presentation, and professionalism handling the quote and follow-up activity. They were easy to get a hold of and acted like they have done this before. I believe this company will be the "you get what you pay for" legacy... and that is why we selected these guys.

Pack Rat showed up on time, placed the container properly on our driveway. Picked it up on time and traveled 800 miles to our new home. Placed it in storage for a month, then delivered it to our new home in a gated community, and a day later, picked it up. Great job all around.

Pack rat container company was so efficient with phone calls, arrival time, and delivery and pick up of the pods. All of the drivers that we got were great guys. I would highly recommend pack rat.

Good strong containers, friendly people, and competitive pricing. Had no issues with delivery and pick-ups of the containers.

On time and excellent drop of my container! Will use again.

Driver called night before to ask if he could deliver pod earlier than scheduled. Agreed on early delivery and then he still didn’t show until after 8:00 AM. Then proceeded to drive into a ditch.

Customer service very helpful

I had a very hard time working with 1-800-Pack Rat. The service was inconsistent as I reached a different staff member every time I called, which allowed for a lot of things to fall through the cracks. I found I had to call multiple times to ensure my order was processed as requested and ended up requesting to work only with supervisors in the end, as I kept having so much trouble working with other staff members. Ultimately, my belongings were delayed and delivery was rescheduled three separate times and they ended up arriving about 10 days later than requested, which made for a very uncomfortable first week in my new home. Because of the delays, I also had to rescheduled my movers (for unloading purposes) and my parking permit three times as well. I will not be using this company again.

We learned that the 45 pads we ordered weeks ago were not available the day that the container arrived. Otherwise, service has been good.

Excellent company to work with. When I did have a problem come up they went out of their way to ensure I was satisfied with the whole long distance move. I would use them again.

They were so polite and so helpful. They were patient and answered all my questions. If I should ever have to move again, I will hire them.

My container had a hole which I didn't see until it was half packed and there was a leak the night before our move. The 15 hours it took between calling it in and getting resolution were the most stressful of my life and no one on the phone seemed to understand why I was upset that the local facility wasn't being helpful. In the end, they patched the hole and my move happened on time. They surprised me with $500+ in fuel charges and that was annoying. I also wish I had known more about how to pack the container because a bunch of my stuff was damaged because I didn't do it right. It would have been easier to hire a full-service mover and worth the extra expense.

I have not completed the move with the pod so can't give honest review yet

The Pack-Rat company was pleasant to deal with and dependable. I Did not know where I would be moving so the container option worked perfect for me.

The initial contact with sales was positive and I believed him when I asked for the bottom line cost for my move. That was my first mistake. 1-800-PACK-RAT was very disingenuous with me and found deceptive ways to add costs and headaches. Stay away if you can. The only positive comment I can make about this company is that their drivers are friendly and courteous.

About $350 a monthly payment Great work with me while time reschedualing when contractors kept saying 2 more months. Never gave any problems. Came as soon as possible to house.

Great service from ordering of Pod in Maryland to delivery in Florida.

All the people that delivered and picked up containers were on time and very courteous and pleasant to work with.

Excellent jod & very professional!

Easy to work with. Good availability, customer service, and price.

Pack Rat customer service is great if you can get a hold of them. Sometimes I would leave a message and they wouldn't call me back. They delivered 2 containers to us. One of them was new which was great. The other was so beat up, bent and full of holes. My husband had to duct tape and caulk everywhere. They did however pay for the tape and caulk. In the end, our stuff arrived and was in great condition. I would recommend Pack Rat over PODS and Zippy Shell in a heartbeat.

We had a little glitch where the container was not delivered on the schedule day. The container itself was in good condition. The customer service was good and actually on the day it was supposed to originally be delivered, the representative stayed past closing to ensure I had a new date. The container was delivered and picked up timely after that little glitch. I would use them again.

We're not done yet with the move

Company kept adding costs after initial quote, final cost was over 800 dollars more than original offer. Was not made aware of this until after unit was picked up.

Great communication when ordering and calling back with questions. The truck drivers (6 overall) were universally helpful and competent as well as very pleasant. Cross country move cost 8700.

Just a couple things keep this company from a 5 star: no time window for drop off or pick up, just the day. Forgot to bring moving pads and put it on me to drive 45 min to their warehouse to get them myself. They did not schedule the delivery correctly and moved/delayed my receive date 3 times. That said, the initial set up was great, good help from the phone coordinator and containers are fine and hold more weight than competitors. Cost below is per 16' container.

Very dependable and courteous. The weight of one of our containers pushed the limits but they handled it without issue. I didn't totally fill it to the ceiling either but it could have been an issue if I did.

This is the second time we used this system and the first time using a competitor was not as pleasant an experience. Pack-Rat did a great job sticking to the agreement and the guys dropping off / picking up were friendly and efficient.

Good choice. They were prompt and dropped off container carefully.

1800 Pack Rat has been great and very responsive. Containers arrived a day late but they were able to pick them up 4 days early and delivery me one more container right away as we ran out of room. Highly recommend Pack Rat!

Not recommended, poor customer service and inexperienced Ct. driver damaged my driveway. Florida drivers were more professional.

The drivers that come out to drop off and pick up the containers are fantastic! The call center personel are nice too but sometimes there is a disconnect between the two. Better communication between the driver, call center, and customer would bump this up to a five.

Great value, sturdy containers, pleasant and courteous delivery drivers. We had 3 containers with staggered delivery dates. Stayed right on schedule - even with our many changes!

Everyone at Pack Rat was great especially Bruce and Jeanne!! So so helpful!

great delivery of container and on time. Container clean and ready for packing. Worked well to do packing on our time.

It wasn't made clear to us that the truck bringing the container needs a very long area to pack in -- the driver had to drop the container on the opposite side of the street instead of in our parking slots. It worked out, but it was stressful. The container was clean, one slight dent to the side; everyone was friendly and helpful.

Did what they said they would,good communication.

They were very informative. We compared pricing amongst companies. They offered the better value.

Drivers were excellent but there has to be better communication between them and schedulers so promises aren't made that cannot be fulfilled.

I did a local move with packrat pods so that most of my belongings could be out of the house during termite fumigation. The price was good in comparison but my pods arrived a day later than promised and when I called two times I tried to use the call back service where it says they will call you back instead of having to wait on the line and they did not call me back either time. The drivers were fine and it worked out in the end but if they had been later to move the pods instead of just deliver them it would have been very bad. Also, I expect a company to call me back as promised.

Very disappointed in the customer service. Got the runaround on when the Pod was supposed to be delivered. I was told a 3 to 5:30 pm widow. Each time I called to find out why they didn't show up, they kept adding an hour to the delivery time. My Pod finally was delivered at 8 pm. Communication with Customer service was horrible. I'd get a different story each time. I will not recommend Pack Rat to anyone and it took 30 minutes to get someone to talk to.

We moved from New Hampshire, and the gentleman who delivered our containers was the most happy guy I've ever met. He was very friendly, and placed blocks of wood down on the driveway so as to not damage the asphalt. Our crew in North Carolina was not as careful. We had two containers, one to remain in storage and one to be delivered. The wrong container was delivered, and had to be sent back. When the correct container was delivered, it was not placed on wood blocks. As a result, when it was ready to be picked up, the driver dragged it across the asphalt, causing damage to the parking spaces. On top of that, he then hit my car and tore open the entire rear end.

With exception of a late arrival, all was good. No problems.

Pack Rat was excellent working with me for pick up and delivery. Always in contact with me. The containers were clean upon arrival. The drivers were very courteous and made sure they placed the container right where you wanted it. I needed one 16 and one 8 foot container, however the facility at which they were coming from only had 16 foot containers. I was only charged for an 8 foot container for the 2nd container. Had 2 containers in storage until our new build was ready. When I called 7 days prior to the delivery date I needed, I was told that the earliest delivery date would be about 30 days beyond that as they weren't prepared for an influx of moves from where my containers were stored. After calling back, I was given earlier dates, however, those were still far from when I needed the containers. I emailed "moving help" and "marketing" on the Pack-Rat site. A day later I received a call and delivery was set for the days I needed. They went above and beyond to resolve the delivery dates. Thank you customer service! I would defiantly use Pack Rat again for another move!