They were very professional and courteous - the contacts I spoke to over the phone and the guys who came to drop off or pickup my container. I would recommend them and use them again.

Although I am at the start of my POD rental, to date I am pleased with the service received thus far from 1 800 PACK-RAT. Everyone has been very professional, helpful, and customer service has been great.

Very friendly driver, placed the container exactly where I requested and explained how to open and offered a few tips on loading techniques. The container was in good condition. I reviewed all the competitors and decided on Pack Rat due to the type of doors and the all steel box. I booked on line and found thier website easy to use. I will be using Pack Rat again.

This is our second time using them. Very accommodating and friendly and professional.

This was my first experience with using this type of transportation/storage and it was good. We used two containers and both were in good condition. Setting up drop off and pick up appointments was very easy and the drivers always showed up within the time given and were careful and polite. I did have an issue getting one full container picked up (it needed to be removed from the property and 1800PackRat didn't have a truck available) but when I called and pleaded my case, they managed to find a way to get the container picked up. I really appreciate their willingness to help and will recommend to anyone to use 1800PackRat.

Container was delivered and picked up on time. The container was as advertised, except not quite as tall as advertised. If we'd been counting on those inches, it could have been an issue. Also, there was a fuel subsidy charge of $6.26 on our invoice, which was not disclosed in the quote for the pickup fee. I did not appreciate the surprise!! Otherwise it would have been 5 stars.

Our long distance move was beyond our expectations. All of our stuff arrived with no damage. Just the way we packed it three months ago. I was especially happy with all the drivers that delivered and picked up our containers. They represented Pack Rat well!!! Will use PR again.

Impressed from start to finish with Pack Rat.

Was very impressed with Pack Rat from start to finish. Everyone I spoke with on the phone to book, the guys who delivered and picked up my container at both ends were polite, efficient and helpful. I will definitely be using PackRat for my next move.

Great customer service and provide all info in a quick manner.

This is the second time I used packrat. These guys have helped me move from Chicago to Northern California, then from Northern California to Southern California. The drivers have always been professional and accommodating and professional. My driver Mike even waited for me when I was having issues with the delivery location. We needed a 16 ft container with storage, and they were the lowest priced each time. If I need to move again, I'm definitely calling them up.

Everything was stored for 18 months and arrived in perfect condition.

Harvey and Juan did a great job. Showed up on time. Unloaded the container in less than two hours, and were very pleasant to work with.

Excellant work in very timely manner. Highly recommend

Pick up and deliveries were ontime and they they worked with us when we had to change dates. This is our 3rd time using 1800 Packrat. Military move

Container delivery, placement and pick-up was exactly as needed. Container was in very good condition and driver was friendly and courteous.

Delivery and pick up was as scheduled with very curtious personal.

The storage container came when promised, was installed correctly in our driveway, and was a good size for what we had to store, based on the recommendation of the company. Only problem was that it was supposed to be 8' tall, and with the inside bracing was about six inches shorter. This could make a difference to some people depending on how much you have to store.

Delivered the POD on time and the driver was outstanding. It was obvious, he know what he was doing.

On time and put the container exactly where I wanted.

Used them for a long distance move and everything went smoothly.

Arrived on time fro the empty drop, reasonable monthly storage, courteous driver.

Great driver/delivery. Set up perfectly for my move and storage.

Excellent, except last bill. Every time I called they were helpful and accommodating. I would recommend them to others.

3 days late on the delivery and notice was given the night before the original drop off date.

Driver was on time and friendly . Container was in excellent condition and lock provided was top quality.

Could not have asked for anything more from Pack Rat. These people are all so friendly and helpful to see that everything I needed was available. I had to change shipping and receiving dates several times due to a delay in closing on my new home. They were more than helpful and available to help as I needed. Even the drivers who picked up and delivered my containers were very friendly and polite. Very pleased with Pack rat services.

Excellent company to work with - allowed me to move within my own time frame. I hate moving, but if I had to do it again I would use this same company.

Pensacola warehouse was below average. Pack rat needs to find another.

I had to store my belongings for 3 months before I could move into my new house. PackRat containers were perfect for the job. They were housed in a climate controlled warehouse, so my furniture was in great shape when it was delivered. Only problem was that one container door did not shut and lock properly, so some shifting occurred and a door opened. A table was damaged due to falling out of the container, but I am in the process of filing that claim. Overall a great experience, and praise for the warehouse agents who worked with me when needed.

A very pleasant gentleman delivered my container.It was clean and had the pads I had requested. Everyone I talked to prior to delivery was very polite and helpful

The EMPLOYEES, who are the on ground, real life workers, are excellent and professional, on time, skilled,personable, and knowledgeable. VERY helpful. The BUSINESS COMPANY seemed shady. Constantly we were over charged!! At first I couldn't get anyone to answer at the call center. I had to FB message them and finally was answered. Save your emails and record your interactions to prove your original agreed upon transportation fees or else you'll unknowingly be over charged hundreds of dollars. The POD was clean,sturdy, roomy and easy to pack. We used HireAHelper to pack our 16ft pod and our belongings survived a 1500 mi. move unscathed. I'd use PackRats again if they'd improve their call center and business contracts and not make it easy to overcharge customers. Original quote 2400/ billed 3200+, some $ was refunded. Storage quote 235/ billed 295.

Delivered on time with a wonderful, personable driver who was experienced & knew how to use his time effectively.

They were very easy to work with.

Pack-Rat was very easy to work with and also, did things in a very efficient way.

Great job. No damage and arrived as planned.

Wonderful container that did exactly what I needed it to. Drivers were courteous and pleasant to deal with.

The problem was in delivery and pickup. My container was in storage for 41 months at $200/month. Transportation cost was $1335. $50 for morning deliver and $50 for afternoon pickup. I had told them through several documented calls, that I needed the grinder for the lock, because my purse was stolen and my key was in it. They arrived without it. They could not make the effort to get one to me. I went to a construction site and asked the project manager to help. He came over with a grinder! Then, after I paid an additional $50 to pickup the container same day, because another move in was scheduled after me, they scheduled the container pickup anytime up to 5:30 pm. This was not my understanding. It caused a huge inconvenience for the people coming in after me and the property is going to possibly fine me! You would think that after the considerable amount of money that I have paid to this company that they would have gone out of their way to help me. I never will recommend them! The driver of the container was exceptional! His hands were tied by his office. He did what he could.

First half, container scheduling and drop was cheerfully and professionally handled. Our driver was top notch and efficient.

Although the service they provided was good I difficultly getting a hold of a customer representative in the beginning.

Awesome job all around.

Courteous and professional service. Was charged more than initial quote.

excellent so far, stuff is in storage in 2 pak rats. waiting for my home to be completed in Jan or Feb

This method of transportation was perfect for us, as we needed to store our furniture for several months before moving cross-country.

Wow, this entire event started and ended with professional service. Detail and clear direction was given to us at every turn. I needed to change my unpack date at the end of all of this. Not a problem. One call and the details followed into my email box. Use these people. I have to say, the entire event was made VERY easy for my husband and myself. Very professional.

I like the use of PODS.

Amazing customer service.

Had a long distance move with 4 containers. All containers made it to my new home in a timely fashion. I would use them again as the total cost was approximately 2000 dollars less than the moving company estimates I received.