1-800-PACK-RAT® Reviews
Delivered and picked up the container on time, the driver was very professional and courteous. The container has not arrived at my new location yet but I will update this when it does. Update: It arrived as scheduled and there was no damage to anything inside which speaks to the way the container was loaded and handled in transport. Great job!
This was the first time I have used Pack Rat and they came to me with high recommendations. I fully agree and would use them again without reservation. Phone calls were available at any time and my questions were fully answered. The pods were clean, the locks worked flawlessly, and the drivers were polite and helpful.
Container was placed as scheduled. I will have first container moved and second one placed next week. Customer Service very helpful. I choose 1 -800- Pack - Rat after reviewing my options. So far I have been very please. ALL containers will move out of state. This will be the test on service and my final rating overall.
Everybody through the whole process was so helpful. They always got back to me in a timely manner, with the answer! 2 containers worked out perfectly. My brother used PODS when he moved and had issues with the roll up doors. I liked that you had the doors that swing open. Best part was you matched the pricing from PODS, Awesome!!
At the time of this review, we have had our 16 foot container packed and stored locally. We aren't done! It will be getting transported 1100 miles in a month and stored for another 4-5 months minimum. Our interaction so far has been with the support crew in NC and the truck driver here locally, Chris. Everything up to this point is great. Pack Rat was the more expensive option we looked at but they did work with us to get the cost down. We selected this company based on their accuracy, friendly presentation, and professionalism handling the quote and follow-up activity. They were easy to get a hold of and acted like they have done this before. I believe this company will be the "you get what you pay for" legacy... and that is why we selected these guys.
I had a very hard time working with 1-800-Pack Rat. The service was inconsistent as I reached a different staff member every time I called, which allowed for a lot of things to fall through the cracks. I found I had to call multiple times to ensure my order was processed as requested and ended up requesting to work only with supervisors in the end, as I kept having so much trouble working with other staff members. Ultimately, my belongings were delayed and delivery was rescheduled three separate times and they ended up arriving about 10 days later than requested, which made for a very uncomfortable first week in my new home. Because of the delays, I also had to rescheduled my movers (for unloading purposes) and my parking permit three times as well. I will not be using this company again.
My container had a hole which I didn't see until it was half packed and there was a leak the night before our move. The 15 hours it took between calling it in and getting resolution were the most stressful of my life and no one on the phone seemed to understand why I was upset that the local facility wasn't being helpful. In the end, they patched the hole and my move happened on time. They surprised me with $500+ in fuel charges and that was annoying. I also wish I had known more about how to pack the container because a bunch of my stuff was damaged because I didn't do it right. It would have been easier to hire a full-service mover and worth the extra expense.
The initial contact with sales was positive and I believed him when I asked for the bottom line cost for my move. That was my first mistake. 1-800-PACK-RAT was very disingenuous with me and found deceptive ways to add costs and headaches. Stay away if you can. The only positive comment I can make about this company is that their drivers are friendly and courteous.
Pack Rat customer service is great if you can get a hold of them. Sometimes I would leave a message and they wouldn't call me back. They delivered 2 containers to us. One of them was new which was great. The other was so beat up, bent and full of holes. My husband had to duct tape and caulk everywhere. They did however pay for the tape and caulk. In the end, our stuff arrived and was in great condition. I would recommend Pack Rat over PODS and Zippy Shell in a heartbeat.
We had a little glitch where the container was not delivered on the schedule day. The container itself was in good condition. The customer service was good and actually on the day it was supposed to originally be delivered, the representative stayed past closing to ensure I had a new date. The container was delivered and picked up timely after that little glitch. I would use them again.
Just a couple things keep this company from a 5 star: no time window for drop off or pick up, just the day. Forgot to bring moving pads and put it on me to drive 45 min to their warehouse to get them myself. They did not schedule the delivery correctly and moved/delayed my receive date 3 times. That said, the initial set up was great, good help from the phone coordinator and containers are fine and hold more weight than competitors. Cost below is per 16' container.
