Excellent service very nice people to deal with

They picked up and delivered our Pods on time. They also delivered a pod on Sunday before our unloaders arrived. A+

Outstanding service, came earlier when we requested such for our moving, and they handled everything flawlessly.

We needed three 16' containers for our things to move from Connecticut to Boston. The trailers were is excellent functional and cosmetic shape. The drivers, manager at the New Haven, CT facility, and customer service rep. were very helpful and accommodating. In the end, probably the most flexible and cost-effective move we've done that required some storage for a few weeks. Definitely would use them again.

used them 2x, they were good.

Our metal PackRat storage unit was clean and in excellent shape. Delivery drivers for each leg of our long-distance move were on-time, polite, knowledgeable & competent. Customer service reps were also polite, and tried to be helpful; but this area of the operation is in desperate need of logistical restructuring & training. We had to change our final delivery date because of changes in our move schedule, and what should have been handled through a single, 10-minute phone call turned into days & weeks of multiple convoluted chains of follow-up conversations w/many different CSRs who attempted to fix a series of mistakes that occurred on their end. If my husband & I had not been so doggedly persistent in our record-keeping, online account checking and follow-through, we still would not have our items (which we eventually received 3 weeks later than our original target date), and we also would have been overcharged by an additional $270 for another month's rent. There were huge inconsistencies in booking procedures for deliveries and pick-ups, with explanations of rules varying wildly from one CSR to another. Even after we thought some of the scheduling problems had been resolved, we would log into our online PackRat account only to find that changes had been made without our authorization or even with any communication to us about the change. It was a maddening experience that will prohibit us from ever booking this company again for our future moves -- in spite of the excellent condition of their storage unit and the excellent service we received from other branches of their operation.

Everything about Pack-Rat was great except for the customer service reps. Two complaints: first, it appears they work on commission with the attendant problems; second, they don't have enough reps making for long hold times.

the transportation team did a great job PLEASE PUT UP YOUR LAST CONTAINER !!!!!!!ASAP

their pickup and dropoff times were spot on.. the driver was very pleasant and knowledgeable and provided brand new locks to secure my stuff.. container was clean

I used three 16' containers from 1800PackRat and am really happy with the choice. I had a terrible experience with a mover a few years back - especially when a whole bunch of my stuff "vanished" in transit. This time around I wanted much tighter control of the process. I like the idea that you get a container, load it as you like, control what goes in - AND LOCK IT - where you're the only one with the key. I shopped pretty aggressively and narrowed down choices to PODS, UHaul, and 1800PackRat. PODS was insanely expensive compared to everyone else. You pay for the marketing they do. And they don't have full metal containers that are weather proof. They're just weather "resistant." Pass. Uhaul was these all-wood things that just felt less secure. Pricing was middle of the pack. 1800PackRat had the best combo of features - full steel container that's weather proof, they give you a lock, they don't have all these random fees, and the price was lowest by far. And i learned along the way that a critical advantage was that PackRat containers can handle 2000 pounds more than the other guys. You don't appreciate the value of this until you're loading a container and realize you've only filled it up half-way and you've maxed out the weight limit. Game changer. And lastly, the truck crew for PackRat was awesome. Dion... if you're reading this, you're the man! Can not thank you enough for all the accommodations and ability to make stuff happen.

The ordering of the container was easy. They answered all my questions and received all my phone calls when I had additional questions. The cost and the time-line of delivery and pick up was very reasonable. I would recommend them to my friends.

They did what they said they were going to do. Everything went smoothly

The 16 ft. container was exactly the right size for our move. The container showed some sign of wear and tear on the exterior but this had no effect on the space used to hold our stuff. We chose this company because our neighbors (who had used them two years ago) recommended them. Assuming all goes well on the trip from Colorado to Florida, and assuming our goods survive the trip we will certainly recommend 1-800 Pack Rat to our friends.

Superb, on time, courteous, communicative...job VERY WELL DONE.

so far so good. Just had the pods delivered for move. We needed an extra pod and they made that happen quickly. everyone very good and helpful. Will let you know how good they are after delivery in Dallas

After confirming a delivery date by email, PackRat changed the date without notifying me. Fortunately my movers showed up and did an outstanding job of getting my belongings into a Uhaul truck.

They failed to deliver our container as scheduled causing us to have to push the off loading back a day. They were fine with the loading at the start of the move.

There was a miscommunication on the delivery time of my storage container. The movers were already at my residence awaiting arrival of the storage container. I had to tell movers to stop working 1 hour into their work because they didn't have a storage container to load my household goods.

Since there is 16 days between selling and buying closings, this is a very convenient way to store my property. I used 3 16 feet Pods for a 4 bedroom house. Just made it! All drivers were professional and friendly.

40 % less than PODS great service will never use PODS again

Unloaded my 16 ft PackRat moved items to two different storage units. Hard workers, efficient, congenial, and on time. I would definitely hire them again.

We had a HORRIBLE experience with 1-800-Pack-Rat. They tried to overcharge us over $1000. When I demanded an itemized listing of what the charges were for, they conveniently said it was a system glitch. Their phone lines are busy for hours and hours, they don't return phone calls or emails. When I complained about the lack of communication, they said it was a busy time of year. Then they confirmed our moving date, then changed it after I had hired movers and said there was nothing they could do because it was summer and they were busy. We went without our belongings for a week. I will NEVER recommend or use them again and I gave them 1 star only because 0 stars was not an option.

The driver was friendly and knowlegable of her duties... she was professional and made me feel I made the right choice choosing their service.

The container was dropped off as scheduled and placed where I wanted it. It will be picked up soon and stored for now.

So far, so good at the beginning of a cross-country move & store situation. Not being able to talk with the same person every time can be a bit of a challenge, but so far everyone I've talked with has been very helpful.

They were a little difficult to reach on the phone, but always helpful and polite. The delivery was a little late in the day, but the fellow who delivered was great and very helpful.

Everthing would have been 5 star except....They literally dumped our container on it's side in the warehouse and then had to flip it back over. The container was so damaged, they hired movers to put our stuff in another unit. We are still digging through the aftermath to make a claim to their insurance. We are told that without receipts, items are depreciated out 7-10% per year for 7 years. So, for example if I can prove replacement value (of common houshold goods since they don't insure anything preciouse, antique, etc.) like my curio is $1000, I will be lucky to get $300 from them to replace it. Damaged family photos from shards of broken glass are irreplacable. I would spend weeks documenting and researching every little thing that's destroyed. This has been a nightmare and an incredible loss.

This option worked very well for me. The container was reasonably priced for the size I needed. Customer service answered all of my questions and concerns. The container had been washed and cleaned before it came to me. I would recommend and definitely use them again.

Excellent to work with very accommodating. Container arrived and picked up when they said it would.

The service was good and the 16 foot container was perfect for storage of a fully furnished 1 bedroom apt. Communication during booking was great however, communication from the local company could use improvement. After waiting all day, our reserved storage container arrived a day later than requested. After communicating with the local company's supervisor, everything turned out fine because the container arrived the next day, which was a Sunday and they don't usually deliver on Sundays. The extra effort was very much appreciated because we'd already lined up the moving labor crew to arrive very early Monday morning.

Eagle One Movers were an excellent company with which to work. The movers arrived ahead of the scheduled time. They had all the needed equipment. They assisted in moving items on the property and into the storage truck. They worked very hard and completed the job, 1.5 hours before the scheduled end time. They were careful with my furnishings and, yes, I would use them again.

Very good way to move.

This is the first time we've used a company like RatPacks and it was the easiest move ever! This is the future done to perfection!

The storage container arrived as scheduled and there were no problems with the delivery. Hopefully the pick up will go as smoothly.

Great job! Through all the drop off and pickups they were very professional and friendly.

On time, very friendly and efficient

Totally dependable. Great guys to work with, easy to schedule pick-up and delivery.

The driver was great, he did call 1 hr before delivery and delivery was uneventful. However I had called the day before to confirm and was told I could call the next morning to get a 4hr window, and he was supposed to relay the info to the driver that I changed the direction of the container door. He did NOT pass the info, and when I call the next morning, they were CLOSED.for the weekend!! No way to contact anyone even for emergencies!! So we will see how the rest of this goes.

STORED MY CONTAINER FOR 3-4 MONTHS. NO ISSUES.

Pack Rat has always worked well for us. My only hold up was that our container showed delivered to the Phoenix warehouse on a Friday afternoon, but I could not reach anyone to ask for it to be delivered sooner than our original delivery date, so it sat there all weekend instead of us being able to unload it sooner.

Containers were in short supply, so I was told. The container I have smells of fuel that looks to be spilt all in the container, so not the best condition. However, the people have been pleasant and nice to deal with.

Awesome delivery of empty container. Jeff backed up my very steep driveway and planted the container perfectly. Pick up was timely. The only complaint I have is their website showed availability for my delivery, so I did not rush to confirm the date since I was waiting on a final closing date. When I went into the system and chose the available date I needed, it then grayed the date out and said it was not available, and repeated for the next 4 dates. Did not get my furniture until 5 days after closing:(

The driver was here early and was very curious.

Did this transportation option work well for the size and distance of your move? Yes, I had to have my household good in storage for several months What was the condition of the truck, trailer, or container? It was clean and in good shape. How was their customer service during booking, pick-up, and drop off?Excellent Why did you end up choosing this company? Price and storage location Would you use them again? Yes Other general comments, concerns, or interesting tid bits!

They were prompt. Wish container could be moved away sooner.

The move out was horrible but the move back went fine. But I will never use them again.

Driver arrived on day and time specified and set the container in the driveway according to our request.

Great people from start to finish. Only issue was the 2 week wait for my containers to arrive.