1-800-PACK-RAT® Reviews
Pack-rat was always on-time. They sent reminder emails and phoned to confirm pick-up schedules. They were always courteous and helpful on the phone, taking the time to explain. We were able to "visit" our container to retrieve some boxes while they were in storage without a hitch. The workers dropping off and picking up the containers knew what they were doing and navigated driveways easily. All our belongings arrived without damage! The whole process was very suitable for our type of move from California to Oregon. I heartily recommend them. We used two containers and had them delivered a month apart so we could fill them on our schedule.
Pack Rat provided two pods initially for the move. They were professional and on time. When I needed a 3rd container for the very next they, they promptly delivered and picked up all 3 pods in a timely fashion. Very satisfied with the initial delivery and pick up of the pods. They are storing my furniture until I find my new home so I'll have to review the remaining portion of the project for after delivery. So far, very satisfied.
Kevin George was the driver for 1800PACKRAT who brought the empty 16' unit to us and picked it back up when it was loaded. He arrived and picked the unit back up as I had scheduled it. He was really professional but yet personable. He reminded me of a young Darryl from The Walking Dead :) It was interesting to see him hook the unit up and move it up on his truck. We he drove off, he was slow going out of the driveway and up the street. They will be storing it for a month until our house is ready. This process also went smoothly which made the hectic job of moving, not as hectic.
Service was completed as requested. Communications with the company was split between customer service for the movers and customer service for billing, so communications were a little sketchy. Also, watch out for transportation charges listed in the fine print. I negotiated upfront with my salesman to have those charges eliminated from my contract, but I had to make phone calls to the billing dept to get charges removed in the end. So, billing was a hassle. But, The drivers and delivery service was excellent.
I booked 2 16' moving pods to be picked up in the Boston area. One pod went to SC, one to FL. Both pods were delivered and picked up when promised. They drivers were friendly and courteous. The pods were clean. Booking through the web site was easy and when I called with questions the customer service agents were very helpful.
Very friendly driver, placed the container exactly where I requested and explained how to open and offered a few tips on loading techniques. The container was in good condition. I reviewed all the competitors and decided on Pack Rat due to the type of doors and the all steel box. I booked on line and found thier website easy to use. I will be using Pack Rat again.
This was my first experience with using this type of transportation/storage and it was good. We used two containers and both were in good condition. Setting up drop off and pick up appointments was very easy and the drivers always showed up within the time given and were careful and polite. I did have an issue getting one full container picked up (it needed to be removed from the property and 1800PackRat didn't have a truck available) but when I called and pleaded my case, they managed to find a way to get the container picked up. I really appreciate their willingness to help and will recommend to anyone to use 1800PackRat.
Container was delivered and picked up on time. The container was as advertised, except not quite as tall as advertised. If we'd been counting on those inches, it could have been an issue. Also, there was a fuel subsidy charge of $6.26 on our invoice, which was not disclosed in the quote for the pickup fee. I did not appreciate the surprise!! Otherwise it would have been 5 stars.
This is the second time I used packrat. These guys have helped me move from Chicago to Northern California, then from Northern California to Southern California. The drivers have always been professional and accommodating and professional. My driver Mike even waited for me when I was having issues with the delivery location. We needed a 16 ft container with storage, and they were the lowest priced each time. If I need to move again, I'm definitely calling them up.
The storage container came when promised, was installed correctly in our driveway, and was a good size for what we had to store, based on the recommendation of the company. Only problem was that it was supposed to be 8' tall, and with the inside bracing was about six inches shorter. This could make a difference to some people depending on how much you have to store.
