Pack-rat was always on-time. They sent reminder emails and phoned to confirm pick-up schedules. They were always courteous and helpful on the phone, taking the time to explain. We were able to "visit" our container to retrieve some boxes while they were in storage without a hitch. The workers dropping off and picking up the containers knew what they were doing and navigated driveways easily. All our belongings arrived without damage! The whole process was very suitable for our type of move from California to Oregon. I heartily recommend them. We used two containers and had them delivered a month apart so we could fill them on our schedule.

Good, but would be excellent with more upfront communication of their process.

They went out of their way to meet my schedule

I have used Pack Rat several times and all with great success. This was another great job.

Everything was exactly as i contracted for. No extra charges for any thing. They called ahead of time to let me know when they were coming. And all of my furniture arrived undamaged. Even my 700 pound motorcycle.

Pack Rat was awesome. My container was stored in Massachusetts during one of the coldest winters on record and everything was fine upon delivery.

Pack Rat was awesome. My container was stored in Massachusetts during one of the coldest winters on record and everything was fine upon delivery.

Pack Rat provided two pods initially for the move. They were professional and on time. When I needed a 3rd container for the very next they, they promptly delivered and picked up all 3 pods in a timely fashion. Very satisfied with the initial delivery and pick up of the pods. They are storing my furniture until I find my new home so I'll have to review the remaining portion of the project for after delivery. So far, very satisfied.

They delivered the POD on both ends with no problems and picked up on time in both locations

Delivery of container a little slow, otherwise they did a good job

Had to do too much myself

Every time I called, all customer service reps were respectful and helpful.

The container setup, delivery and pickup could have been much smoother.

Pulled me out of a bind with PODS. Delivered the following day with less than 24 hour notice. Driver called to verify drop off location. Was picked up in a timely manner.

I used them twice and have always enjoyed my experience. They have helped make our move smooth

This was a good choice for me. Start to finish has been a good experience. My long distance move was made a little easier with this method. I am grateful.

So far so good. They dropped off and pickup up the container as promised. The container itself was clean and well built.

Kevin George was the driver for 1800PACKRAT who brought the empty 16' unit to us and picked it back up when it was loaded. He arrived and picked the unit back up as I had scheduled it. He was really professional but yet personable. He reminded me of a young Darryl from The Walking Dead :) It was interesting to see him hook the unit up and move it up on his truck. We he drove off, he was slow going out of the driveway and up the street. They will be storing it for a month until our house is ready. This process also went smoothly which made the hectic job of moving, not as hectic.

Third time using them. Think that says something for itself. Excellent service and care. Drivers are the BEST! I used storage also. Very easy to have access to your container. Cost very fair.

They didn't pack the 12 blankets I ordered. Other than that they were very professional and on time for pickup and delivery.

Service was completed as requested. Communications with the company was split between customer service for the movers and customer service for billing, so communications were a little sketchy. Also, watch out for transportation charges listed in the fine print. I negotiated upfront with my salesman to have those charges eliminated from my contract, but I had to make phone calls to the billing dept to get charges removed in the end. So, billing was a hassle. But, The drivers and delivery service was excellent.

Super polite driver. Very good communication via text direct from driver.

I booked 2 16' moving pods to be picked up in the Boston area. One pod went to SC, one to FL. Both pods were delivered and picked up when promised. They drivers were friendly and courteous. The pods were clean. Booking through the web site was easy and when I called with questions the customer service agents were very helpful.

I highly recommend using pack rat containers, as they are metal construction and very secure. Delivery is great.

They were very professional and courteous - the contacts I spoke to over the phone and the guys who came to drop off or pickup my container. I would recommend them and use them again.

Although I am at the start of my POD rental, to date I am pleased with the service received thus far from 1 800 PACK-RAT. Everyone has been very professional, helpful, and customer service has been great.

Very friendly driver, placed the container exactly where I requested and explained how to open and offered a few tips on loading techniques. The container was in good condition. I reviewed all the competitors and decided on Pack Rat due to the type of doors and the all steel box. I booked on line and found thier website easy to use. I will be using Pack Rat again.

This is our second time using them. Very accommodating and friendly and professional.

This was my first experience with using this type of transportation/storage and it was good. We used two containers and both were in good condition. Setting up drop off and pick up appointments was very easy and the drivers always showed up within the time given and were careful and polite. I did have an issue getting one full container picked up (it needed to be removed from the property and 1800PackRat didn't have a truck available) but when I called and pleaded my case, they managed to find a way to get the container picked up. I really appreciate their willingness to help and will recommend to anyone to use 1800PackRat.

Container was delivered and picked up on time. The container was as advertised, except not quite as tall as advertised. If we'd been counting on those inches, it could have been an issue. Also, there was a fuel subsidy charge of $6.26 on our invoice, which was not disclosed in the quote for the pickup fee. I did not appreciate the surprise!! Otherwise it would have been 5 stars.

Our long distance move was beyond our expectations. All of our stuff arrived with no damage. Just the way we packed it three months ago. I was especially happy with all the drivers that delivered and picked up our containers. They represented Pack Rat well!!! Will use PR again.

Impressed from start to finish with Pack Rat.

Was very impressed with Pack Rat from start to finish. Everyone I spoke with on the phone to book, the guys who delivered and picked up my container at both ends were polite, efficient and helpful. I will definitely be using PackRat for my next move.

Great customer service and provide all info in a quick manner.

This is the second time I used packrat. These guys have helped me move from Chicago to Northern California, then from Northern California to Southern California. The drivers have always been professional and accommodating and professional. My driver Mike even waited for me when I was having issues with the delivery location. We needed a 16 ft container with storage, and they were the lowest priced each time. If I need to move again, I'm definitely calling them up.

Everything was stored for 18 months and arrived in perfect condition.

Harvey and Juan did a great job. Showed up on time. Unloaded the container in less than two hours, and were very pleasant to work with.

Excellant work in very timely manner. Highly recommend

Pick up and deliveries were ontime and they they worked with us when we had to change dates. This is our 3rd time using 1800 Packrat. Military move

Container delivery, placement and pick-up was exactly as needed. Container was in very good condition and driver was friendly and courteous.

Delivery and pick up was as scheduled with very curtious personal.

The storage container came when promised, was installed correctly in our driveway, and was a good size for what we had to store, based on the recommendation of the company. Only problem was that it was supposed to be 8' tall, and with the inside bracing was about six inches shorter. This could make a difference to some people depending on how much you have to store.

Delivered the POD on time and the driver was outstanding. It was obvious, he know what he was doing.

On time and put the container exactly where I wanted.

Used them for a long distance move and everything went smoothly.

Arrived on time fro the empty drop, reasonable monthly storage, courteous driver.

Great driver/delivery. Set up perfectly for my move and storage.

Excellent, except last bill. Every time I called they were helpful and accommodating. I would recommend them to others.