3 days late on the delivery and notice was given the night before the original drop off date.

Driver was on time and friendly . Container was in excellent condition and lock provided was top quality.

Could not have asked for anything more from Pack Rat. These people are all so friendly and helpful to see that everything I needed was available. I had to change shipping and receiving dates several times due to a delay in closing on my new home. They were more than helpful and available to help as I needed. Even the drivers who picked up and delivered my containers were very friendly and polite. Very pleased with Pack rat services.

Excellent company to work with - allowed me to move within my own time frame. I hate moving, but if I had to do it again I would use this same company.

Pensacola warehouse was below average. Pack rat needs to find another.

I had to store my belongings for 3 months before I could move into my new house. PackRat containers were perfect for the job. They were housed in a climate controlled warehouse, so my furniture was in great shape when it was delivered. Only problem was that one container door did not shut and lock properly, so some shifting occurred and a door opened. A table was damaged due to falling out of the container, but I am in the process of filing that claim. Overall a great experience, and praise for the warehouse agents who worked with me when needed.

A very pleasant gentleman delivered my container.It was clean and had the pads I had requested. Everyone I talked to prior to delivery was very polite and helpful

The EMPLOYEES, who are the on ground, real life workers, are excellent and professional, on time, skilled,personable, and knowledgeable. VERY helpful. The BUSINESS COMPANY seemed shady. Constantly we were over charged!! At first I couldn't get anyone to answer at the call center. I had to FB message them and finally was answered. Save your emails and record your interactions to prove your original agreed upon transportation fees or else you'll unknowingly be over charged hundreds of dollars. The POD was clean,sturdy, roomy and easy to pack. We used HireAHelper to pack our 16ft pod and our belongings survived a 1500 mi. move unscathed. I'd use PackRats again if they'd improve their call center and business contracts and not make it easy to overcharge customers. Original quote 2400/ billed 3200+, some $ was refunded. Storage quote 235/ billed 295.

Delivered on time with a wonderful, personable driver who was experienced & knew how to use his time effectively.

They were very easy to work with.

Pack-Rat was very easy to work with and also, did things in a very efficient way.

Great job. No damage and arrived as planned.

Wonderful container that did exactly what I needed it to. Drivers were courteous and pleasant to deal with.

The problem was in delivery and pickup. My container was in storage for 41 months at $200/month. Transportation cost was $1335. $50 for morning deliver and $50 for afternoon pickup. I had told them through several documented calls, that I needed the grinder for the lock, because my purse was stolen and my key was in it. They arrived without it. They could not make the effort to get one to me. I went to a construction site and asked the project manager to help. He came over with a grinder! Then, after I paid an additional $50 to pickup the container same day, because another move in was scheduled after me, they scheduled the container pickup anytime up to 5:30 pm. This was not my understanding. It caused a huge inconvenience for the people coming in after me and the property is going to possibly fine me! You would think that after the considerable amount of money that I have paid to this company that they would have gone out of their way to help me. I never will recommend them! The driver of the container was exceptional! His hands were tied by his office. He did what he could.

First half, container scheduling and drop was cheerfully and professionally handled. Our driver was top notch and efficient.

Although the service they provided was good I difficultly getting a hold of a customer representative in the beginning.

Awesome job all around.

Courteous and professional service. Was charged more than initial quote.

excellent so far, stuff is in storage in 2 pak rats. waiting for my home to be completed in Jan or Feb

This method of transportation was perfect for us, as we needed to store our furniture for several months before moving cross-country.

Wow, this entire event started and ended with professional service. Detail and clear direction was given to us at every turn. I needed to change my unpack date at the end of all of this. Not a problem. One call and the details followed into my email box. Use these people. I have to say, the entire event was made VERY easy for my husband and myself. Very professional.

I like the use of PODS.

Amazing customer service.

Had a long distance move with 4 containers. All containers made it to my new home in a timely fashion. I would use them again as the total cost was approximately 2000 dollars less than the moving company estimates I received.

Had to have one container replaced as it could not be securely closed. That was a bit of a challenge. Drivers were super nice, but not all were as careful to level the containers as others. Overall, though, a good experience.

From start to finish, my experience with 1-800-PACKRAT was positive. Their prices were the best I found and their ability to accommodate my moving needs were excellent. I was impressed both with the phone service staff and the actual delivery people. All were pleasant and responsive to any questions or concerns. I would not hesitate to use them again or to recommend them to others.

5?????????? for driver William from San Marcos CA Center. Answered AND called. Our driveway was a challenge but William had no problem precisely maneuvering our pod in the exact spot that was most convenient for us. He was professional, pleasant and polite. Awesome! 0 for the CALL CENTER !! NO call backs, NO humans answer, once you're "assigned" your Team Coordinator.. You're on your own. Good luck! ... We haven't moved yet. NOT looking forward to trying to get POD delivered. Packrats will respond on FB messenger but won't have details of your account... They forward you to call center lol

So far so good. Everything about PakRat is coordinated, timely, they keep in touch. Slick operation. I was impressed. Now, hoping at my long distance move destination all arrives safely and this will be a company I definitely would recommend over and over.

Very poor communication on delivery schedules.

This is the way to go. The communication was very good and they did what they said they would. They dropped off and picked up the containers as agreed.

Easy peasey. Easily the best way to move .... Zero stress!!! The pod was delivered (with a courtesy call an hour before arrival) as promised. Zero damage to driveway .... Drivers were professional and pleasant!!! I highly recommend!!!! Dan

Delivery driver was very helpful and answered several questions, as did the booking agent. Container probably could have been swept out by not a big deal to me. I chose PackRat for the convenience as I was unsure if I was going to have to store the containers for a couple of weeks. I would definitely use them again.

Impossible to reach them by phone once you have placed your order

First time using a "container" service. It's the way to go!

Nothing but fabulous service with this company from start to finish.

As advertised, accommodating, on time, careful download and upload. Everything arrived undamaged.

So far, I am very happy with 1-800-PACK-RAT. My stuff is in a storage facility for the time being so I can't report yet on the total job (i.e., the condition of my stuff upon delivery). I ordered a 16-foot container for a one-bedroom apartment and I had plenty of space leftover (but I didn't have a ton of furniture). I think I could have definitely fit everything in the 12-foot container but that size isn't available for long-distance moves. The container arrived in good shape and in a clean condition. I also received a brand new unopened lock for the container, which I appreciated since I knew it would be the best kind of lock for the container. Both drivers were super communicative, calling me ahead of time to let me know when they would be arriving for drop off and pick up. I was impressed with their ability to place the container where I needed it to be. I am also very happy with the customer service at Pack Rat--all of my calls have been returned promptly and all of my questions/concerns have been handled professionally. Assuming my stuff arrives in good condition, I would definitely recommend 1-800-PACK-RAT and would use them again for future moves.

From pickup to delivery, we were very pleased with Pack Rat's containers and delivery. Customer service throughout the process was exceptional and accommodating. The containers were in very good shape and were of the sizes we needed. Loved their method of loading and unloading the containers....everything stayed level at all times. We had several glass doored cabinets and all arrived just as they left our old place and they traveled across the country from north to south. We would definitely use them again when we are in need.

On time with no problems

PACK RAT has been easy to work with and on time with delivery and pick up of containers.

The only complaint I had was the communication with PackRat is slow. Always have to call and leave a number for them to call back. They are slow to return the call. Very cumbersome.

They took a extra month for storage out of my account!!!!!

On time and the driver explained everything we needed to know.

PACK-RAT containers are fantastic - They allow you to pack and unpack at your own speed. The containers are safely stored between moves and brought out on time as requested.

Very easy to do business with.

I was impressed with everything about the company except how long they keep you on hold if you call in.

Pack Rat is the best container storage business around.

Great customer service, they always called me back right away. I miscalculated and only ordered 2 containers, when the loading crew were halfway done they suggested I call and order a 3rd container. 1 800 PackRat called around immediately and were able to get it delivered the following Monday. Mind you this was on a Friday afternoon. Recalculated cost and send me an immediate updated contract. Friendly, professional and accurate staff. FYI - you will need 2 x more moving blankets than you think and their purchase price was A LOT less than Home Depot. You can rent them, but I opted to purchase.