Very safe and reliable. My only issue with them is that you won't know until shortly before they arrive what time your container will show up. This makes it hard to schedule help.

Jesse is absolutely the best, he does everything I ask, and even anticipates what I am going to ask. It is the second time he has worked for me. His rating is Excellent. His buddy this time, however leaves something to be desired. I asked him to read all the boxes and put them in the correct rooms. For example: kitchen, dining room or living room. This week I am unpacking and I keep finding boxes in the wrong room. I am an older woman and I cannot drag the boxes from one room to another. If I did that, I would not get very many boxes emptied and I would be too tired before the job was finished for the day. Now I will have to wait till Sunday when my daughter comes to help me. It is more than a little maddening... They were on time, they were respectful of my property, worked hard, and steady.

They delivered what they promised. I would have liked to have a more specific arrival time for delivery and pickup.

They really took care of me. Container was delivered and picked up exactly on schedule. The driver who dropped it off was really nice.

They were very easy to get in touch with and made a stressful move very comfortable.

They neglected to apply for the necessary permit to drop off the container in San Francisco, only telling us the day it was supposed to be dropped off.

Company has delivered in a timely manner. The driver put the container exactly where I asked it to be. The container is spacious and accommodates my goods. The price is competitive and the hydrolic lifts make it safe and secure. I would recommend them.

On time and perfect pickup in Illinois and delivery to Georgia. Will definitely use them again.

Pack Rat has Great containers. Built better than the the other companies container . I would definitely recommend Pack Rat - first and foremost.

They need a better scheduling system. You know what day they will deliver, but nothing more. You get a call about 30 minutes before they arrive so you really can't schedule help for that day.

Very easy to deal with when changing dates or getting things scheduled. They were by far the cheapest of all the container style moving options and I didn't have a single problem during the process.

Good price and everything worked out as exciting expected. The one area that they need to address is customer service. Trying to call and discuss your shipment with anyone (or to even get a call back) is a frustrating experience. They did do everything as promised when we signed up and our shipment was in great shape when we received it.

A little costly, hard to get thru to on phone, did not come on delivery date, but ok over all and most items made it to our new home in one piece. I would use again because it is probably much cheaper than moving companies. JIM

Delivered/picked up the container when scheduled.

I was disappointed with the mis-information they gave me with respect to the size of their POD. I had to live behind furniture because their POD size was not realistic. They also did not listen when I told them what I was moving.

Pack-Rat delivered on all their promises and I would definitely recommend them for a move.

They were on time by 1 minute! I was very anxious but was happy when it was dropped off. I think if I had called instead of made the reservation on Line it would have been better. There was an issue with the promo code I had You can not use 1 for drop off and 1 for storage and I did not know this. They could not give me the higher amount for some reason.

The surprising thing that reduced my rating a little is that I wasn't aware that the policy about providing furniture pads had changed and so I had to go out and buy pads in a hurry

There costs were cheaper than everyone else, but they added on some fees after the fact. I am very skeptical of their extra fees and they refused to remove them.

Great customer service, good job keeping you up to date on what is going on. Arrive early in the morning for the first drop off - very pleasant drivers-they really try to be accommodating

My items are in storage

Exelent service at an affordable price. Not a single problem, and all our belongings at arrival stayed just as we packed them.

They performed well.

The initial pick up in Austin was great. They said they would be there at a certain time and they were. Then things went south. The driver in California didn't return any of my calls, and the people at packrat didn't notify me that I might need a permit until three days before the truck arrived and the city needs five days. In the end, I didn't need the permit because putting a pod on the street is 100% illegal in Los Angeles and the lady at pack rat later told me that everyone who works there knows that and it should have been the first thing I was told. It was a nightmare. Also, the driver was over 2.5 hours late on the day of the delivery and if I didn't pester him to give me a time I doubt he would've called. He had a bad attitude when he got there and left without asking me to sign any paperwork.

Difficult to reach on the phone! However, overall it worked well!

Everything went very smoothly. I highly recommend.

They were good but long hold times and a little trouble picking up the pods.

This is the third time we have moved with Pack-Rat. Each time, including this move, was straight forward and relatively easy. The arrived on time for both drop offs and pickups. Divers were professional and courteous. Will use them again if we move in the future.

Impressed with manner in which container is loaded and unloaded from the truck. Surprised that items inside container moved very little during transport, goes to care of 1-800-Pack-Rat.

Excellent service when we booked the service. Not as impressed waiting for the pack rat container to be delivered as it took all day and the driver called to alert to drop off time and was much later.

Our containers were dropped 5 days after they were suppose to be initially dropped. After staying on hold for over an hour and a half finally hung up. Called back several times and they stated that there was nothing they could do!

They were amazing at helping us get our stuff from California and to Texas. I originally only ordered one 16 foot unit and realized we needed another and they quickly set that up for us. They were timely for drop off and pick up and were willing to accommodate us when we needed to change dates for pick up and drop off. They sent me an email letting me know that our units arrived in their temperature/humid controlled facility in Houston. I love the fact that the price included a 30 day rental whether it was on our driveway or in their storage facility. At drop off, when we opened the unit there was very little shift of the boxes (we didn't secure boxes as well as we should so that is our fault. Ive seen many reviews for various companies blaming them for broke items but if you don't pack it right that is your fault). I would use them again if I ever move.

They were very good and I will be using them again later on this year.

Very poor customer service. They don't answer the phone and may or may not return your calls.

Last minute and were able to deliver. I used this to store good on driveway while having construction done. I just wish I would have thought of this BEFORE construction started. Also wish I would have just had a yard sale first and got rid of most it before hand!!!!!

They were wonderful and explained everything to us thoroughly. We have used them before, but not for such a large house. They dropped off a bit late, but they communicated that. We needed them picked up first thing on pick-up and it was well worth the extra money. We were first on the list!

The Pack Rat people were very easy to deal with. We used three containers, and had them stored for about two months while our new home was completed. On both ends of the move, everything went very well. We staggered the delivery and pick up of the containers (one, then two at once). The drivers were careful of the container and the surroundings (yard, trees, etc.). So far, everything we have unpacked is in excellent condition. I would recommend Pack Rats for a move.

Excellent service very nice people to deal with

They picked up and delivered our Pods on time. They also delivered a pod on Sunday before our unloaders arrived. A+

Outstanding service, came earlier when we requested such for our moving, and they handled everything flawlessly.

We needed three 16' containers for our things to move from Connecticut to Boston. The trailers were is excellent functional and cosmetic shape. The drivers, manager at the New Haven, CT facility, and customer service rep. were very helpful and accommodating. In the end, probably the most flexible and cost-effective move we've done that required some storage for a few weeks. Definitely would use them again.

used them 2x, they were good.

Our metal PackRat storage unit was clean and in excellent shape. Delivery drivers for each leg of our long-distance move were on-time, polite, knowledgeable & competent. Customer service reps were also polite, and tried to be helpful; but this area of the operation is in desperate need of logistical restructuring & training. We had to change our final delivery date because of changes in our move schedule, and what should have been handled through a single, 10-minute phone call turned into days & weeks of multiple convoluted chains of follow-up conversations w/many different CSRs who attempted to fix a series of mistakes that occurred on their end. If my husband & I had not been so doggedly persistent in our record-keeping, online account checking and follow-through, we still would not have our items (which we eventually received 3 weeks later than our original target date), and we also would have been overcharged by an additional $270 for another month's rent. There were huge inconsistencies in booking procedures for deliveries and pick-ups, with explanations of rules varying wildly from one CSR to another. Even after we thought some of the scheduling problems had been resolved, we would log into our online PackRat account only to find that changes had been made without our authorization or even with any communication to us about the change. It was a maddening experience that will prohibit us from ever booking this company again for our future moves -- in spite of the excellent condition of their storage unit and the excellent service we received from other branches of their operation.

Everything about Pack-Rat was great except for the customer service reps. Two complaints: first, it appears they work on commission with the attendant problems; second, they don't have enough reps making for long hold times.

the transportation team did a great job PLEASE PUT UP YOUR LAST CONTAINER !!!!!!!ASAP

their pickup and dropoff times were spot on.. the driver was very pleasant and knowledgeable and provided brand new locks to secure my stuff.. container was clean

I used three 16' containers from 1800PackRat and am really happy with the choice. I had a terrible experience with a mover a few years back - especially when a whole bunch of my stuff "vanished" in transit. This time around I wanted much tighter control of the process. I like the idea that you get a container, load it as you like, control what goes in - AND LOCK IT - where you're the only one with the key. I shopped pretty aggressively and narrowed down choices to PODS, UHaul, and 1800PackRat. PODS was insanely expensive compared to everyone else. You pay for the marketing they do. And they don't have full metal containers that are weather proof. They're just weather "resistant." Pass. Uhaul was these all-wood things that just felt less secure. Pricing was middle of the pack. 1800PackRat had the best combo of features - full steel container that's weather proof, they give you a lock, they don't have all these random fees, and the price was lowest by far. And i learned along the way that a critical advantage was that PackRat containers can handle 2000 pounds more than the other guys. You don't appreciate the value of this until you're loading a container and realize you've only filled it up half-way and you've maxed out the weight limit. Game changer. And lastly, the truck crew for PackRat was awesome. Dion... if you're reading this, you're the man! Can not thank you enough for all the accommodations and ability to make stuff happen.

The ordering of the container was easy. They answered all my questions and received all my phone calls when I had additional questions. The cost and the time-line of delivery and pick up was very reasonable. I would recommend them to my friends.