The surprising thing that reduced my rating a little is that I wasn't aware that the policy about providing furniture pads had changed and so I had to go out and buy pads in a hurry

There costs were cheaper than everyone else, but they added on some fees after the fact. I am very skeptical of their extra fees and they refused to remove them.

Great customer service, good job keeping you up to date on what is going on. Arrive early in the morning for the first drop off - very pleasant drivers-they really try to be accommodating

My items are in storage

Exelent service at an affordable price. Not a single problem, and all our belongings at arrival stayed just as we packed them.

They performed well.

The initial pick up in Austin was great. They said they would be there at a certain time and they were. Then things went south. The driver in California didn't return any of my calls, and the people at packrat didn't notify me that I might need a permit until three days before the truck arrived and the city needs five days. In the end, I didn't need the permit because putting a pod on the street is 100% illegal in Los Angeles and the lady at pack rat later told me that everyone who works there knows that and it should have been the first thing I was told. It was a nightmare. Also, the driver was over 2.5 hours late on the day of the delivery and if I didn't pester him to give me a time I doubt he would've called. He had a bad attitude when he got there and left without asking me to sign any paperwork.

Difficult to reach on the phone! However, overall it worked well!

Everything went very smoothly. I highly recommend.

They were good but long hold times and a little trouble picking up the pods.

This is the third time we have moved with Pack-Rat. Each time, including this move, was straight forward and relatively easy. The arrived on time for both drop offs and pickups. Divers were professional and courteous. Will use them again if we move in the future.

Impressed with manner in which container is loaded and unloaded from the truck. Surprised that items inside container moved very little during transport, goes to care of 1-800-Pack-Rat.

Excellent service when we booked the service. Not as impressed waiting for the pack rat container to be delivered as it took all day and the driver called to alert to drop off time and was much later.

Our containers were dropped 5 days after they were suppose to be initially dropped. After staying on hold for over an hour and a half finally hung up. Called back several times and they stated that there was nothing they could do!

They were amazing at helping us get our stuff from California and to Texas. I originally only ordered one 16 foot unit and realized we needed another and they quickly set that up for us. They were timely for drop off and pick up and were willing to accommodate us when we needed to change dates for pick up and drop off. They sent me an email letting me know that our units arrived in their temperature/humid controlled facility in Houston. I love the fact that the price included a 30 day rental whether it was on our driveway or in their storage facility. At drop off, when we opened the unit there was very little shift of the boxes (we didn't secure boxes as well as we should so that is our fault. Ive seen many reviews for various companies blaming them for broke items but if you don't pack it right that is your fault). I would use them again if I ever move.

They were very good and I will be using them again later on this year.

Very poor customer service. They don't answer the phone and may or may not return your calls.

Last minute and were able to deliver. I used this to store good on driveway while having construction done. I just wish I would have thought of this BEFORE construction started. Also wish I would have just had a yard sale first and got rid of most it before hand!!!!!

They were wonderful and explained everything to us thoroughly. We have used them before, but not for such a large house. They dropped off a bit late, but they communicated that. We needed them picked up first thing on pick-up and it was well worth the extra money. We were first on the list!

The Pack Rat people were very easy to deal with. We used three containers, and had them stored for about two months while our new home was completed. On both ends of the move, everything went very well. We staggered the delivery and pick up of the containers (one, then two at once). The drivers were careful of the container and the surroundings (yard, trees, etc.). So far, everything we have unpacked is in excellent condition. I would recommend Pack Rats for a move.

Excellent service very nice people to deal with

They picked up and delivered our Pods on time. They also delivered a pod on Sunday before our unloaders arrived. A+

Outstanding service, came earlier when we requested such for our moving, and they handled everything flawlessly.

We needed three 16' containers for our things to move from Connecticut to Boston. The trailers were is excellent functional and cosmetic shape. The drivers, manager at the New Haven, CT facility, and customer service rep. were very helpful and accommodating. In the end, probably the most flexible and cost-effective move we've done that required some storage for a few weeks. Definitely would use them again.

used them 2x, they were good.

Our metal PackRat storage unit was clean and in excellent shape. Delivery drivers for each leg of our long-distance move were on-time, polite, knowledgeable & competent. Customer service reps were also polite, and tried to be helpful; but this area of the operation is in desperate need of logistical restructuring & training. We had to change our final delivery date because of changes in our move schedule, and what should have been handled through a single, 10-minute phone call turned into days & weeks of multiple convoluted chains of follow-up conversations w/many different CSRs who attempted to fix a series of mistakes that occurred on their end. If my husband & I had not been so doggedly persistent in our record-keeping, online account checking and follow-through, we still would not have our items (which we eventually received 3 weeks later than our original target date), and we also would have been overcharged by an additional $270 for another month's rent. There were huge inconsistencies in booking procedures for deliveries and pick-ups, with explanations of rules varying wildly from one CSR to another. Even after we thought some of the scheduling problems had been resolved, we would log into our online PackRat account only to find that changes had been made without our authorization or even with any communication to us about the change. It was a maddening experience that will prohibit us from ever booking this company again for our future moves -- in spite of the excellent condition of their storage unit and the excellent service we received from other branches of their operation.

Everything about Pack-Rat was great except for the customer service reps. Two complaints: first, it appears they work on commission with the attendant problems; second, they don't have enough reps making for long hold times.

the transportation team did a great job PLEASE PUT UP YOUR LAST CONTAINER !!!!!!!ASAP

their pickup and dropoff times were spot on.. the driver was very pleasant and knowledgeable and provided brand new locks to secure my stuff.. container was clean

I used three 16' containers from 1800PackRat and am really happy with the choice. I had a terrible experience with a mover a few years back - especially when a whole bunch of my stuff "vanished" in transit. This time around I wanted much tighter control of the process. I like the idea that you get a container, load it as you like, control what goes in - AND LOCK IT - where you're the only one with the key. I shopped pretty aggressively and narrowed down choices to PODS, UHaul, and 1800PackRat. PODS was insanely expensive compared to everyone else. You pay for the marketing they do. And they don't have full metal containers that are weather proof. They're just weather "resistant." Pass. Uhaul was these all-wood things that just felt less secure. Pricing was middle of the pack. 1800PackRat had the best combo of features - full steel container that's weather proof, they give you a lock, they don't have all these random fees, and the price was lowest by far. And i learned along the way that a critical advantage was that PackRat containers can handle 2000 pounds more than the other guys. You don't appreciate the value of this until you're loading a container and realize you've only filled it up half-way and you've maxed out the weight limit. Game changer. And lastly, the truck crew for PackRat was awesome. Dion... if you're reading this, you're the man! Can not thank you enough for all the accommodations and ability to make stuff happen.

The ordering of the container was easy. They answered all my questions and received all my phone calls when I had additional questions. The cost and the time-line of delivery and pick up was very reasonable. I would recommend them to my friends.

They did what they said they were going to do. Everything went smoothly

The 16 ft. container was exactly the right size for our move. The container showed some sign of wear and tear on the exterior but this had no effect on the space used to hold our stuff. We chose this company because our neighbors (who had used them two years ago) recommended them. Assuming all goes well on the trip from Colorado to Florida, and assuming our goods survive the trip we will certainly recommend 1-800 Pack Rat to our friends.

Superb, on time, courteous, communicative...job VERY WELL DONE.

so far so good. Just had the pods delivered for move. We needed an extra pod and they made that happen quickly. everyone very good and helpful. Will let you know how good they are after delivery in Dallas

After confirming a delivery date by email, PackRat changed the date without notifying me. Fortunately my movers showed up and did an outstanding job of getting my belongings into a Uhaul truck.

They failed to deliver our container as scheduled causing us to have to push the off loading back a day. They were fine with the loading at the start of the move.

There was a miscommunication on the delivery time of my storage container. The movers were already at my residence awaiting arrival of the storage container. I had to tell movers to stop working 1 hour into their work because they didn't have a storage container to load my household goods.

Since there is 16 days between selling and buying closings, this is a very convenient way to store my property. I used 3 16 feet Pods for a 4 bedroom house. Just made it! All drivers were professional and friendly.

40 % less than PODS great service will never use PODS again

Unloaded my 16 ft PackRat moved items to two different storage units. Hard workers, efficient, congenial, and on time. I would definitely hire them again.

We had a HORRIBLE experience with 1-800-Pack-Rat. They tried to overcharge us over $1000. When I demanded an itemized listing of what the charges were for, they conveniently said it was a system glitch. Their phone lines are busy for hours and hours, they don't return phone calls or emails. When I complained about the lack of communication, they said it was a busy time of year. Then they confirmed our moving date, then changed it after I had hired movers and said there was nothing they could do because it was summer and they were busy. We went without our belongings for a week. I will NEVER recommend or use them again and I gave them 1 star only because 0 stars was not an option.

The driver was friendly and knowlegable of her duties... she was professional and made me feel I made the right choice choosing their service.

The container was dropped off as scheduled and placed where I wanted it. It will be picked up soon and stored for now.

So far, so good at the beginning of a cross-country move & store situation. Not being able to talk with the same person every time can be a bit of a challenge, but so far everyone I've talked with has been very helpful.

They were a little difficult to reach on the phone, but always helpful and polite. The delivery was a little late in the day, but the fellow who delivered was great and very helpful.

Everthing would have been 5 star except....They literally dumped our container on it's side in the warehouse and then had to flip it back over. The container was so damaged, they hired movers to put our stuff in another unit. We are still digging through the aftermath to make a claim to their insurance. We are told that without receipts, items are depreciated out 7-10% per year for 7 years. So, for example if I can prove replacement value (of common houshold goods since they don't insure anything preciouse, antique, etc.) like my curio is $1000, I will be lucky to get $300 from them to replace it. Damaged family photos from shards of broken glass are irreplacable. I would spend weeks documenting and researching every little thing that's destroyed. This has been a nightmare and an incredible loss.

This option worked very well for me. The container was reasonably priced for the size I needed. Customer service answered all of my questions and concerns. The container had been washed and cleaned before it came to me. I would recommend and definitely use them again.