We moved our belongings out of a 2600 sq/ft house. 3-16' containers. You're engaged with the moving container process from start to finish. Their container system is very efficient and I love how they keep the containers level as they load and unload your container. Their employees are very friendly and they make sure your containers are where you want them placed. Only advice: Make sure you keep a standing list of weight and have a good game plan. The containers only hold 6,000 lbs and it fills up quick. It's one big giant Tetris game and I used tie downs every so often to keep my items from shifting.

Great assistance putting the move together.

I would use 800-pack rat again

Great job storing my items nothing is broken everything arrived just as it was when I packed it into the pod.

save me could not do the move with out the pack rat

It has been very difficult to reach anyone locally by phone when needed. At 2:30 a call was received to say delivery would be between 4 and 6. At 6:30 I placed a call to the 800 number and they indicated the delivery would be between 7 and 10 PM. Changes in delivery times need to be communicated so the consumer is informed.

Great customer service, pricing, and quality of storage container

Container must have had a leak. Some of my items were wet and damaged.

They called before every delivery and showed up on time

Josh delivered our container and went over everything in detail. Very professional would recommend the company.

2 nd one used now ready to move on.great service and handling.

We would recommend paying more money and choosing another company that provides similar services. We had many issues regarding communication, logistics, and scheduling. The price was right, but you get what you pay for.

Everything went smooth. Our container arrived when scheduled and was picked up when scheduled.

The container was dropped off and picked at the scheduled time with no delays. The box was what we had expected and was very clean.

So far everything is great

Good service and punctual. However we had broken furniture

They were on time and accommodating with both pick up and delivery. Easy to reach a live person who was informative and friendly.

This is my second time using this company and honestly it did not start out good. They brought out a 16 foot container that had lots of rivets missing which leaves holes that moisture (rain) gets in. I called and they did replace with a newer one. The customer service people are kind and I believe they really do want to make it right. The driver didn't seem to think it really mattered just told me to tape up the holes! I managed to get everything taken care of but it really makes me rethink using them again. we will see how things are when we get it opened.

We moved in two phases. They picked up and delivered the container twice and were on time and professional. No surprises about scheduling or billing. Customer service was excellent. Would use them again and recommend them to friends.

The 1 800 Pack Rat drop off of my container was a small disaster, but once I communicated a series of issues to the national customer service line, they were solved after hours by a dedicated operations manager who took it on himself to make things right. My cross country move went off without a hitch, and among a dozen or so times I dialed 1 800 Pack Rat to continue coordinating our plans, their customer service in North Carolina was exceptional. I'd rate them 4 stars out of 5.

I have not completed my move yet. So far, so good though

Great to work with and very flexible

Everything went as committed.

We were very pleased with Pack Rat. Customer Service was prompt and knowledgeable. I was most impressed that, after 11 months in storage, our items were clean -- no bugs or dust at all. Drivers were friendly and careful about properly positioning the pod. We would use them again.

An outstanding job,on time drop off,on time pick-up.The container, truck were in great shape. The driver was very friendly and we would use pack-rat anytime.I just took a chance and gave them a try.

Items were damaged and there was a disconnect with my drop off date and time.

Pack Rats was fantastic!

POD arrived in perfect condition. It was very clean on the inside and out. The gentleman was very kind and handed his truck very professionally.

These folks made this a very smooth move. Both my wife and I are retired Air Force and we have moved a lot. This was a hybrid move and Packrat made it easy. They always kept me informed and made changes I needed quickly. Good company.

The Pack Rat customer service and delivery drivers were very professional, responsive and helpful with our moving needs.

Good rates, containers arrived on time, flexible as our requirements changed. Only 4 stars as they have yet to pick up and deliver....

Using 1-800-PACK-RAT was a positive experience start to finish. The pod was brand new and was delivered on time as scheduled for each step. The drivers were skilled, respectful and helpful. Customer service was knowledgeable and helpful during booking, pick up, drop off, and tracking along the way. All our possessions were delivered with no damage at all. I would definitely use them again and would feel comfortable recommending them to anyone.

Both workers did an excellent job at packing my storage unit with boxes and furniture

First time moving in 17 years. They made it easy. They kept me informed about everything, always gave me options and transported my things with little or no damage .

The delivery and pickup of the pod at the old and new residences went smoothly. Unfortunately, they did not deliver the moving blankets and couldn't get them to us in time for the movers so we had to purchase our own blankets. They promised to give us credits but the billing was too confusing so not really sure we got any credit.

I was moving from New York City to Boston. The live load in New York City was pretty cool but a little stressful with the 4 hour window but I think it's the best way to handle an urban environment like NYC. I was moving out of a medium sized 1 BR apartment. I think anything bigger than a 2 BR in NYC would be cutting it close for a live load especially if you are hiring movers which is what I did. Coordinating the movers with the container delivery became a bit complicated and I was given different timeframes from 1-800-PACK-RAT. Overall, it saved me money and the container space accommodated my moving and storage needs. 1-800-PACK-RAT worked with me when negotiating the quote and found them more reasonable than other container companies I had been looking at. I also liked that you can go to the storage facility as needed to check on it or to move items gradually out of storage. Regardless of the container company it does requires more coordination but was worth it for my needs. The movers and I loved the hydraulic floor lift which allowed for more furniture and boxes to be lifted from the street level to the container which sat on a bed truck. I'm sure it saved them a lot of back pain too! One piece of advice is to look into and also ask 1-800-PACK-RAT about permits or other moving policies in the city you are moving from or to. When I arranged for the container to be delivered to Boston, I had to apply for a permit on my own for street occupancy permit through the Boston's City Hall for the days that the moving container was going to stay in front of my apartment building.

The container worked out well. They were able to hold my items in storage as long as I needed them to, and delivered all of my items safely.

I chose 1800PackRat because I liked that their containers are all metal. Also, after calling some other companies, their price quote was less, and their phone agents were the friendliest and most helpful. Their customer service is easy to reach, and they are very informed, courteous and accommodating. They also have very good reviews. So far they have lived up to everything good I've read. I chose a 16-foot container for my heavily furnished 750sf 1-bedroom apartment and it worked out perfectly. I have yet to unload the container, but the delivery and pickup from my originating location were spot on. The guys were able to maneuver the container into and out of an extremely awkward location (a street corner with lots of trees) and the container itself seemed very sturdy. It was pouring rain the entire week I was loading, so I've been worried about mold, especially since I have to keep the container at the local facility while I apartment hunt. However, I called to arrange for access, and when I checked on my stuff it seemed like everything was fine. Some of that could be due to the moisture absorbing products I used inside, but the container is watertight. Nothing had budged an inch, either. I'm really happy with the entire 1800PackRat experience so far, and have already recommended them to my Dad.

Friendly when called, very flexible and all of our belongings arrived in good condition. Our move had some delays and they worked within the time frame required to not go into the next month so we weren't charged for the additional time.

I can't say enough good things about 1800PACKRAT. I'd never done anything like this before, and I executed a long distance move with 2 containers. They were MORE than flexible, and reasonably priced. I must have called them 20 times for big and little things over the course of 2.5 months, and they were happy to accommodate. Highly recommend.

Thus far I have had a very good experience with 800PackRat. The customer service has been very good and everyone I've interacted with has been very professional. The delivery equipment, container used, and the back-end logistics is modern and efficient.

It was expensive but service was great.

Showed up on time! Made sure the pod was clean and the blankets I ordered were all there. Super nice guy!

The issue for picking up pod was challenged with available labor. After a number of calls back and forth, gave up until they called to confirm when a driver was actually available. Not sure if I would use them again even though their pricing was reasonable.

Wonderful drivers, careful of placement--on time, pleasant and friendly. Very good at what they do!

They delivered the pod and picked it up as agreed. They e-mailed all paperwork quickly and they were great and answered all questions. Super company and excellant on customer service. We are storing our pod at their climate controlled facility at this time and are very satisfied with their rates and service.

great people to work with

Everything fit in one pod, for which I was very thankful. Pod was delivered and picked up when promised. Customer service was excellent.