Made the storage and subsequent move uneventful. Smooth transition from pack up to storage to transporting to new location.

Expensive, but good.

Frank was down right amazing. He both dropped our container and picked it up. He arrived when he said he would and returned 2 days later to pick it up. He had a small area for navigating the truck and did it with ease.Cudos to him and he has a great smile!

Very competitive price.

container arrived and departed on time, very nice workers

We moved over 2,200 miles using Pack-Rat. Their containers were clean, they were delivered and picked up as promised and the booking process was very easy. They were less expensive than other transportation companies and I would highly recommend them. Everyone we dealt with at Pack-Rat was friendly and accommodating.

good so far as delivery of containers and picking them up loaded. Will wait and see how things go on the other end before further comment.

Always available by phone, very accommodating and helpful. The drivers who delivered the pod were friendly and courteous. The pod was clean. I needed to order 1 smaller 8' pod because I ran out of room in the 16'. They had another pod there the next morning. Also they removed the pod before 6 pm per HOA rules.

The quote online vs the actual cost was a bit confusing, but overall, the customer service was great and I'd recommend them to anyone needing storage services.

They held our hand every step of the way and were always ready to answer all questions. Everything was safe and sound from DC to Clearwater Flordia

We had some initial back and forth because we were unsure if we had sufficient room for placement of the container. However an agent was sent to check our area and the container was delivered and picked up again on both ends in a timely fashion. The driver for our delivery at the destination end of our move communicated with us when he was stuck behind an accident on the road on his way to deliver our container. We would use this service again.

The men who delivered our containers were professional and helpful. We ran out of room, and needed another container, and were able to get it delivered the following workd day. We did have a hard time working out the details of exchanging the containers, and I was told that we got bumped from our scheduled pick-up because I asked them if they would like to pick one container up when they dropped off the extra container. I thought it would save them a trip, and it ended up costing my my reservation. It ook and hour on the phone work this out. They finally came back on the line and said that somone else had cancelled their reservation for that day so that I could get back my reservation --yeah right. I just complained enough that it was rediculous that I lost my reservation for trying to be helpful.

My two containers were dropped off on time and was picked up the day they said they would come. I would use Pack Rat again.

Excellent service. Container was clean and on time. Quickly removed after it was loaded.

We used Pack Rat to move us across the country because this type of transportation seemed to be be the best option for us and it was! The condition of the containers were great! Our experience was excellent when booking pick up & drop off dates- they were right on the time schedule! We picked Pack Rat because they offered us just what we needed for a reasonable price! The customer service from the start to the end has been so good-We are glad we chose Pack Rat! Thank You, Pete & Yvette B. Loudon, TN.

This was the way to go for me. I knew my things would be in storage for a while.

very good on time, etc...

Everyone involved with this company is great. They pay close attention to detail and are there to answer any question or take care of any problems.

Great job. Furniture arrived early and stored 2 months in pack rat warehouse awaiting our arrival. Nothing damaged or missing.

FL to OH moved. Belonging arrived early and were stored for over a month near new house without issue. Nothing was broken or all items were accounted for.

Long distance FL to OH move of five 16' containers and nothing was broken. Arrived at new location and stored in Pack Rat warehouse for over a month with no issues to report.

Worked with me to deliver container in a lot that was not user friendly. Very patient, respectful and professional.

So far things have gone great with PackRat. Good people to work with. Good equipment. Good prices. Good service. No unpleasant surprises. Can't say enough good things about PackRat other than I had to click off their "Preferred" button of mover to find Cali Movers. Cali did a great job for a very fair price.

used them before so am doing so again

reasonably priced, on time and very efficient.

I used Pack-Rat now 2x's and have had great success each time. They are clear in quoting how Pack-Rat works, the cost and the time frame to deliver, load and how to locate helpers to load/unload. I would recommend them again and again. When you load it yourself-you know what is there and because you have the lock and only keys you have peace of mind.

Very responsive and understanding. Very available by both phone and email

There were a few mix-ups with scheduling, but I would still give Pack Rat an average to good rating. They handled problems quickly and were very professional on the phone. The delivery men were experienced and knew how to handle the equipment well.

Arrived on time, with containers in excellent condition. Friendly workers.

If you can work around the containers arriving and being picked up without a time schedule on the arrival day, Pack Rat was wonderful to work with. They were less expensive than the other container companies we bid and they handled all my questions and scheduling without any issues.

The gentleman who delivered the container did a great job and was professional. He called as agreed 1 hr before delivery and made sure the container was placed where it was needed. I have used packrat before and will in the future if needed.

After initially speaking with 2 Men and a Truck, We opted for PackRat for the actual interstate shipping ($10700 vs $4700). We later learned the HireAHelper affiliate in Pensacola would not pack and box our shipment, just load furniture and packed boxes into the pods. While 2 Men & A Truck would do all packing boxing and loading of the pods. Three man crew and packing supplies, 4 hours cost $1211. At this end in Portsmouth, NH it ran about $490 with tips. Beat the heck out of $16,000 total cost based on the 1st quote!

Nothing broken, which I find amazing. Picked up on schedule and delivered promptly at the new house. However, when their driver picked up the empty container he damaged some grass of my neighbors, across the street.

Pack Rat is horrible. We will never use them again. Sales people lie to you. Management does not return calls.

Very helpful, containers arrived when we needed them and were picked up when they said they would. They were easy to pack, and we did pack them tight! Could use a few more places (more flexibility) for tie-downs though. Would definitely recommend.

Had some problems with delivery being on time due to some issues they could not help but they did not communicate with me. I had to keep calling them to find out when to expect the pod delivery. I also ordered 8 packing blankets to purchase which did not arrive as promised. Charges were adjusted but really needed the blankets for furniture.

I was very satisfied with Pack Rats--after comparing to my quote from PODS, they beat that price and then were very flexible with rescheduling after I cancelled then requested to reinstate my request, essentially matching the previously quoted price. Their communication was excellent and, by only needing to be there for the initial drop-off, it was very convenient for my work and timeline of moving. I felt far more comfortable with them (& HireAHelper for the loading & unloading) than the full-service moving companies.

Pack-Rat customer service was great from start to finish. From booking, to helping find movers. Also the trucking companies. Great experience with the container drop off and pickups in both locations. The containers are very clean, easy to load and the drivers were all very professional and friendly. Pack-Rat also gave me the best deal. I appreciated that there is always someone available to answer any questions along the way. When I send the next container it will definitely be a Pack-Rat.

Satisfied so far. Container was moved yesterday. Will see when it is opened if any load shifted to cause damage or difficulty in getting boxes and furniture out. Need time at present.

Just storing so far before moving across country

kept change thihng and adding charges that they did not tell at the start. you have everything aet and the next person trys to change things and charge more. not right.

Great service, willing to match PODS bid and their facilities are temperature controlled. Seamless scheduling for pick-up and delivery. Great service.

Very organized and super helpful. The pods were in great shape. The driver and I walked around them to make sure there were no big gashes or dents. I highly recommend PackRat!

The container worked out well.I would recommend them again.

I stored my things in two pods for a year and an half. Customer service in all the departments I had contact with such as scheduling my moves, billing and my personal representatives. My things arrived in good condition. I am very pleased with the service and will highly recommend this company.

The PackRat service was acceptable. The one major issue that precludes a 5 star is that we learned 2 weeks after placing the reservation that the local contractor hired by PackRat does not operate on Wednesdays. Our container had to be moved to a Friday, and we were still charged the AM guarantee delivery. From a customer retention standpoint, it would have been an appropriate and professional gesture to waive the $50.00 AM guarantee. Since our move arrangements were interfered with due to lack of communication between the parent company and the local provider, compensating the customer for the inconvenience would have produced a much different outcome in this review. In all, we were pleased with the timeliness and efficiency of the container delivery and pickup, but disappointed the company did not see the value in assuring full customer satisfaction with the service.

We had a complicated cross-country move. We sold our house and knew our stuff would have to be in storage for a few months while we found a house my wife would like. I priced out a lot of options from classic moving companies to other container companies. Pack-Rat had the best numbers and they were the most friendly. Our move went very smoothly. I had an issue opening up one of the containers once it arrived at our new house and my contact said something to the effect of “Just tie it to the back of your truck and rip it off, I hate those damn doors anyways” That’s the kind of company I like. I would highly recommend them.

My driver today (Gabriela?) to deliver was so good at her job. She looked at the location and was spot on perfect parking it!!. I have used 1800PackRat in the past and for the most part it is ok on the admin side. She was the most friendly and frankly the better driver of all I've had.